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Giving a grace period for STAR WARS: The Old Republic


GregZeschuk

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Not sure if this has been stated before (haven't been keeping up with the latest; been ingame :D) but I got an email late last night stating my CE order from Amazon is shipping soon with a delivery estimate of TOMORROW. Also interesting is my next day shipping now shows as release date shipping. :D

 

Unfortunately, I'm going on vacation for the weekend tomorrow so I won't get to play again until Sunday night, but it's nice to know the physical product will be waiting for me and I won't be needing a grace period after all. :)

 

Happy gaming and of course may the Force be will you all!

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Hello everyone,

 

While we've worked closely with our retailers in the launch territories to ensure copies of Star Wars: The Old Republic are available from our launch date of December 20th, we understand that for those of you who’ve pre-ordered, there may be a concern about getting your copy on time. We’ve heard you want a 'grace period' where you can continue to play without having to enter a final product registration code (AKA 'game code').

 

We've been listening, and after doing another deep review of our platform infrastructure, we're taking action. Today, we're announcing a two day grace period for Star Wars: The Old Republic customers.

 

This means that everyone who pre-ordered and is in the Early Game Access program has forty-eight hours from launch in which to enter their product registration code, which will be found inside the physical Standard and Collector's Editions of the game; for digital editions of the game from Origin.com, the registration code will have been emailed to you after December 16th and will arrive before December 19th at 11:59PM EST. After December 22nd 12:01AM EST, you will be required to have a valid payment method and a product registration code registered to your account to continue to play. We strongly recommend that you register your product code as soon as you are able to do so (rather than waiting until the last minute) to ensure a seamless entry into the game, a smooth experience on the account website and to collect any special gifts and items you may be entitled to based on the version of the game you purchased.

 

We understand that for some, your copy of the game may still arrive on or after December 22nd. Unfortunately, we cannot extend the grace period any further. We suggest you contact your retailer to discuss shipping options, if this is a concern.

 

You may be wondering if your 30 days of game time (included with your purchase of the game) will be affected by the grace period. The answer is no. If you redeem your product registration code during the grace period, and add a valid payment method to your account, you will begin your billing cycle from then, and you will be entitled to 30 days of game time. If you redeem your product registration code before December 20th, your billing cycle will begin on December 20th at 12:01AM EST (the official launch date and time of the game).

 

We know this has been an issue for some of you, and we apologize for the concerns. We're looking forward to welcoming all of you to the official launch of Star Wars: The Old Republic!

 

Thanks,

 

Ray and Greg

 

(This post is available in French here, and in German here.)

 

Just Quoting Pure SEX

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A company that actually gives a sh*t about their customers and listens to their pleas for reasonable accommodation?

 

How fresh and unexpected! :cool:

 

I would have preferred an alternate method of dealing with this issue that I posted in another thread, but this is the next best thing.

 

Still, I'm happy that my friend and daughter will be able to continue enjoying the game without interruption.

 

Thanks Bioware.

You're not perfect (who is!?) but other companies could easily learn something positive from how well you've handled this and the rollout itself overall.

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one thing that really bugs me about the way there doing this is that they dont tell anyone where they are in the invite sending are we in sept. nov. what i dont mind the waiting i just like to have an idea of wait time

 

If you've been watching the general forums at all you'd know they're in December already.

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My US Amazon order still says not delivering until the 23rd at the earliest(reduced from the 28th mind you). So Im still SOL currently. They're waiving my shipping costs because of this whole fiasco but as I told them, I'd rather -pay- the shipping and not get interrupted service in game than getting 16ish bucks discout on a 150 game.

 

Its a shame that this has been such a mess and could've easily been avoided with better planning and transparency from the very start that was asked for months and months ago.

 

Oh well.

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My question is, if I've got EGA and I play until the 22nd, but my code doesn't get here until after that and I lose access, will I also lose my characters and everything I've worked at? I'm in Belgium and I don't expect to get it until just after Christmas/early January.
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If you entered your code already you don't NEED the grace period.

 

LOL Mekrath, thank you for saving me the trouble. - everyone's gotta complain about something. I'm sorry if some users who were lucky enough to get their registration keys early feel entitled to those extra 2 days...but those are not the people that this is targeting. This targeting the user who has purchased a physical copy from an online merchant who may not receive it for a couple of days after the launch date.

 

Again, thanks for listening folks at EA/Bioware! :-D

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lol mekrath, thank you for saving me the trouble. - everyone's gotta complain about something. I'm sorry if some users who were lucky enough to get their registration keys early feel entitled to those extra 2 days...but those are not the people that this is targeting. This targeting the user who has purchased a physical copy from an online merchant who may not receive it for a couple of days after the launch date.

 

Again, thanks for listening folks at ea/bioware! :-d

 

 

 

 

 

god bless us every one!!!!! Merry christmas!!

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$14.99 for an average 30 day month works out to 50 cents a day for play time. Two days at 50 cents per day makes $1 of grace time. Are you seriously going to tell me you are whining that you aren't being treated "equally" because someone entering their code at the end of the 2 day grace period is getting $1 of free play time when you did not? Give me a break! :rolleyes:

 

Don't be an ***, I'm pointing out an inconsistency...too subtle for you?

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