Jump to content

Giving a grace period for STAR WARS: The Old Republic


GregZeschuk

Recommended Posts

  • Replies 601
  • Created
  • Last Reply

Top Posters In This Topic

Hello everyone,

 

While we've worked closely with our retailers in the launch territories to ensure copies of Star Wars: The Old Republic are available from our launch date of December 20th, we understand that for those of you who’ve pre-ordered, there may be a concern about getting your copy on time. We’ve heard you want a 'grace period' where you can continue to play without having to enter a final product registration code (AKA 'game code').

 

We've been listening, and after doing another deep review of our platform infrastructure, we're taking action. Today, we're announcing a two day grace period for Star Wars: The Old Republic customers.

 

This means that everyone who pre-ordered and is in the Early Game Access program has forty-eight hours from launch in which to enter their product registration code, which will be found inside the physical Standard and Collector's Editions of the game; for digital editions of the game from Origin.com, the registration code will have been emailed to you after December 16th and will arrive before December 19th at 11:59PM EST. After December 22nd 12:01AM EST, you will be required to have a valid payment method and a product registration code registered to your account to continue to play. We strongly recommend that you register your product code as soon as you are able to do so (rather than waiting until the last minute) to ensure a seamless entry into the game, a smooth experience on the account website and to collect any special gifts and items you may be entitled to based on the version of the game you purchased.

 

We understand that for some, your copy of the game may still arrive on or after December 22nd. Unfortunately, we cannot extend the grace period any further. We suggest you contact your retailer to discuss shipping options, if this is a concern.

 

You may be wondering if your 30 days of game time (included with your purchase of the game) will be affected by the grace period. The answer is no. If you redeem your product registration code during the grace period, and add a valid payment method to your account, you will begin your billing cycle from then, and you will be entitled to 30 days of game time. If you redeem your product registration code before December 20th, your billing cycle will begin on December 20th at 12:01AM EST (the official launch date and time of the game).

 

We know this has been an issue for some of you, and we apologize for the concerns. We're looking forward to welcoming all of you to the official launch of Star Wars: The Old Republic!

 

Thanks,

 

Ray and Greg

 

(This post is available in French here, and in German here.)

 

So does this mean we can not play without entering a credit card or game card. We cant use our free 30 days to start the game?

Edited by NARAKOU
Link to comment
Share on other sites

Greg, this is fantastic news and just proves that Bioware does listen to its players and does make adjustments when applicable. Even though this doesn't affect me (picking up my physical copy at Gamestop on the 20th) this is still excellent news for those people who can't get their games mailed to them on time.

 

Well done. :)

Link to comment
Share on other sites

Wow, this is actually very unexpected at this point. Was half expecting it to be "About grace period on SWTOR." with text about "Why we decided not to give grace period.":D

 

Must have taken some effort to get at least 2 days. Thank you!:)

Link to comment
Share on other sites

i awake this morning to news that my copy of the game is in transit and will arrive on the 21st, AND there is a grace period

 

 

i think i will give BW and EA my first born and a sacrificial animal of sorts cause there is no way they deserve any less for all this goodness

Link to comment
Share on other sites

I love you

 

I would have paid an extra 50 dollars, given up the 2 days grace period, and forgone the first free month if they would have just let me in the first day. Who cares about the 2 days grace. The real issue is the 4 or 5 days jump people have gotten on those of us who are still not in. Maybe they will give us immunity from being attacked by level 50's when we finally get in.

Link to comment
Share on other sites

Once again you demonstrate the attention to detail and care for your players that has made Bioware what it is :)

 

Thanks guys, ignore the whiners they'll hop back to a.n.other mmo as soon as they find they can't buy their way to the top anyway ;). You've done a wonderful job and this announcement shows you don't intend to stop caring about your work!

 

Perci

Link to comment
Share on other sites

Fantastic customer service! I wasn't even expecting it or demanding it at all. I knew when ordering from Amazon with the Super Saver Shipping option that I'd have to wait a few days after launch (unless it magically ships from the Mesquite warehouse and then it's free Next Day shipping wooohooooo). Thank you, Bioware! Edited by verily
Link to comment
Share on other sites

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.