Upcoming Update of the Game Launcher

[LordBritain]

Downloaded the setup file, pointed it to my current folder, no repair options presented.  Completed without doing anything.  Back to host error message again.

Just noticed the "Trusted Installer" process keeps growing in memory size after a failed start. 

Edited October 15, 2022 by LordBritain

[LordBritain]

I've completed a total uninstall.  Re-installed the launcher.  Same Host error msg.  Now on to see if I can use via Steam.

[LordBritain]

Well balls.  Doesn't want to work on Steam either.

Further edited the registry to remove all traces of previous normal launcher install.  Deleted all the files.  Re-installed the launcher, it launches, updates, then all I get is the spinning circles and whilst they are doing their thing I can still click on username, password etc.  The option to repair from within the launcher is not available.

Damn thing is broken, last worked on the 13th Oct.

Edited October 16, 2022 by LordBritain
More info.

[racknut]

I think we need to start facing the fact that we are their acceptable margin of error in this new launcher. This has happened to me twice in the last month. I follow the process and emailed customer support. I sent my logs and tried new executables. I’ve done all of this multiple times, all the while receiving no response and no compensation at all. It was a good 10 years, but I think it might finally be over. 😞

[LordBritain]

I'm hoping with 7.1.1 there will be an update. Buuuuuut, you know, not betting the farm on it.

[LordBritain]

I have been doing some more testing and found the problem for my PC.  I use Avira Antivirus.  To enable the launcher to work and install the game I had to disable both "Real-time scanning" and "Web Protection".  Now, whilst the game was downloading, if I switched RTS back on, the download would halt.  Disable it again, 'DL' would resume.  At this point WP could be switched on.  The game then launched, could be played.

I inserted exceptions for SWTOR executable files into the AV but upon trying, the launcher still crashed and required the the two protections to be turned off temporarily, even after a reboot. 

This temporary 'fix' hasn't stopped it dropping me back to the character select screen even after choosing one and clicking 'PLAY'.  At least the game runs!!

So, is it an AntiVirus program update that has caused the problem, or, a launcher update?  Personally, I'd be lead believe to a launcher issue, something has changed within that now triggers the AntiVirus systems.

 

Hope this helps you and others.

[SteveTheCynic]

6 minutes ago, LordBritain said:

I have been doing some more testing and found the problem for my PC.

Thank you for two things:

• Doing the testing and identifying the problem that affected you.
• Telling us what you learned.

[Ner_idia]

I ended up having to (among other things) reinstall DirectX 9.   Once I'd done that, and whatever Micorsoft C+ Redistributes that OpenOffice uses...then it worked.   Only took like 6 tries....

[Enki]

 FIX to this is just delete the bioware install, and reinstall through STEAM. It's free to add to your library in Steam, and you sign in your normal account.
Game launches fine, and Steam install has less bloat.

[-Messiah]

6 days and no reply from support. I actually think they are stumped with a fix. But it makes no sense to do a full release of the launcher when theres people who cant launch the Fing game. fix known issues and then make it available to everyone

[TalLura]

My launcher is just a white box cant repair or anything something went wrong when i tried logging in spinning wheel lasted ages then when it crashed and i tried to relaunch it just a white box. 

In the game folder a update.exe file showed up but then said failed to update host when i tried running it

i cant do fresh install as it says host window load timeout when i try to open the new install file. or it launches as a blank white box that i cant do anything with 

 

i have resorted to going via steam as i been struggling since last week, but i rather get main launcher working and not use steam 

[WHTJunior]

My launcher had been working, with only one hiccup since the new launcher. Had black screen. Completely reinstalled from website, and has been working until last night. Black screen again. I am unable to access Repair from the launcher, as there are no images or buttons to interact with. Using the setup file from the SWTOR folder gives me the Repair option, but only takes a nanosecond, and does not resolve the issue. I have updated drivers, rebooted, just in case. Looks like I might try a fresh install again, when time permits.

[DreadtechSavant]

Despite being selected to have the test version of the launcher, which worked fine except one time but closing it down and re-starting the launcher fixed.,

 

Today after patch 18/10/22 up-date it no longer works. It loads but all servers are greyed out and none can be selected. Tried closing down and re-starting so far 5-6 times, same. No longer working for me at all.

[WHTJunior]

2 hours ago, WHTJunior said:

My launcher had been working, with only one hiccup since the new launcher. Had black screen. Completely reinstalled from website, and has been working until last night. Black screen again. I am unable to access Repair from the launcher, as there are no images or buttons to interact with. Using the setup file from the SWTOR folder gives me the Repair option, but only takes a nanosecond, and does not resolve the issue. I have updated drivers, rebooted, just in case. Looks like I might try a fresh install again, when time permits.

So, a full removal and reinstall of the launcher seems to have worked again, but not sure for how long.

1 hour ago, DreadtechSavant said:

Despite being selected to have the test version of the launcher, which worked fine except one time but closing it down and re-starting the launcher fixed.,

 

Today after patch 18/10/22 up-date it no longer works. It loads but all servers are greyed out and none can be selected. Tried closing down and re-starting so far 5-6 times, same. No longer working for me at all.

I mean, it's a patch day, so have they stated that the servers are back up yet? I don't expect them to be up for a few hours.

[edit: https://www.swtor.com/server-status shows servers still down]

[also edit: here is the Twitter announcement for the maintenenace: https://twitter.com/SWTOR/status/1582340971609882624?s=20&t=ZrhUEUWfnRhX8_hlbwsYfQ]

"All #SWTOR servers are now unavailable for scheduled maintenance. Estimated downtime: 5 hours.
7:01 AM · Oct 18, 2022"

Edited October 18, 2022 by WHTJunior

[WHTJunior]

6 hours ago, WHTJunior said:

So, a full removal and reinstall of the launcher seems to have worked again, but not sure for how long.

Answer: until I tried to add ReShade. Is anyone else trying to play using ReShade? I had it on my old install, but never got it to work. When the new launcher came out, the original started to black screen, and I accidentally created an entirely new install. The new install worked until I tried adding ReShade, and now works again, only when ReShade is not also installed.

[-Fabien-]

without any surprises, launcher update kill my game

 

@JackieKoi see this strange information on logs, this is new log, with new launcher. problem for players where nothing happens after press play button is here ?

Quote

0168:fixme:dxgi:d3d11_swapchain_Present1 Ignored present parameters 006CA858.
0168:fixme:dxgi:d3d11_swapchain_Present1 Ignored present parameters 006CA858.
0168:fixme:dxgi:d3d11_swapchain_Present1 Ignored present parameters 006CA858.
04a4:fixme:ntdll:NtQuerySystemInformation info_class SYSTEM_PERFORMANCE_INFORMATION
0168:fixme:dxgi:d3d11_swapchain_Present1 Ignored present parameters 006CA858.
| Variable USERNAME cleared.04a4:fixme:msvcp:_Locinfo__Locinfo_ctor_cat_cstr (01D6F0DC 1 C) semi-stub

04a4:fixme:msvcrt:__clean_type_info_names_internal (02BCAEC8) stub
0498:fixme:avrt:AvRevertMmThreadCharacteristics (12345678): stub
00d8:fixme:wtsapi:WTSUnRegisterSessionNotification Stub 00010066
00d8:fixme:iphlpapi:CancelIPChangeNotify (overlapped 04FF0CC0): stub
00d8:fixme:wtsapi:WTSUnRegisterSessionNotification Stub 00010068
00d8:fixme:ver:GetFileVersionInfoSizeExW flags 0x2 ignored
00d8:fixme:ver:GetFileVersionInfoExW flags 0x2 ignored

 

This is detailed logs, but "Variable USERNAME cleared." appears when press play button

Edited October 18, 2022 by -Fabien-
more logs

[lordjaggy]

On 10/13/2022 at 9:39 AM, JackieKo said:

Hi everyone, 

We’re seeing some common issues players are reporting that can be fixed by using the Repair function. We wanted to highlight these scenarios for players, so they can get into a working state. 

• If you see these type of errors:
• Game not launching
• Launcher crashing
• Blank launcher screen
• Slow launcher

Please try:

• Open the launcher, go to settings, and run the Repair function
• Or, if your launcher crashed during upgrade, please download the new installer from this page, run it, and choose "Repair"

If you are still experiencing issues and have not submitted your log file to Support, we highly suggest you do, so we can troubleshoot the issues further. 
 

Launcher won't even let me log in.  Its been over a week now.  I've sent in my logs multiple times and support has no idea what to do.  Repair function is still greyed out.

So downloaded this 'new launcher' only to get the same issue.  So at this point the game is completely unusable.

Edited October 19, 2022 by lordjaggy

[Nee-Elder]

5 hours ago, -Fabien- said:

without any surprises, launcher update kill my game

1 hour ago, lordjaggy said:

Launcher won't even let me log in.  Its been over a week now.  I've sent in my logs multiple times and support has no idea what to do.  Repair function is still greyed out.

So downloaded this 'new launcher' only to get the same issue.  So at this point the game is completely unusable.

hey  -Fabien- and  lordjaggy , am trying to help a guildee troubleshoot at the same time and was just curious:

1. What OS are u guys using? 
2. Do u guys have any 'anti-virus' programs running in background at all? 
3. And do you recall how long ago it was when you first  installed SWTOR originally onto your current same computer?

[Fraah]

Edit:

Never mind, the second time installing the new launcher fixed the problem for some reason...

 

Second Edit:

Nope, still not working, now eternally stuck at 9.09 MB download remaining. 😖

And it's not letting me access the repair function.

 

Third Edit:

Uninstalled and reinstalling via Steam, hope that fixes it. 😤

***********************************************************************************************

 

Since the update, my launcher hasn't worked properly. I thought it was just a visual bug, but now I'm not so sure.

 

Basically, after I enter my security key, the screen freezes half way to the next screen where I can then press play to start the game. By pressing enter or clicking with the mouse where the play button should be I was still able to launch the game normally, so I basically ignored the bug so far.

 

However, the game didn't update and instead launched the game into the unpatched version.

 

I tried using the launcher repair utility which didn#t change anything.

 

I don't particularly fancy reinstalling the entire game, any other ideas?

Edited October 19, 2022 by Fraah

[racknut]

I'm still in the same position also. Given the silence from customer support and @JackieKo, I think we are on our own. Their silence on this matter speaks volumes.

[racknut]

I am still getting the now infamous Host_WindowLoadTimeout error. So I've done some debugging and noticed this. Here is my host.developer.log for the latest installer/launcher.
 

1. 10/19/2022 08:12:46 Log Level: DEBUG
2. 10/19/2022 08:12:46 Version: 6.1.1.12
3. 10/19/2022 08:12:46 File Version: 6.1.1.12
4. 10/19/2022 08:12:46 Product Version: Star Wars - The Old Republic Installer 6.1.1.12
5. 10/19/2022 08:12:46 Company: BioWare
6. 10/19/2022 08:12:46 Command Line: "Y:\Downloads\CrossOver\SWTOR_setup.exe" --debug
7. 10/19/2022 08:12:46 DEBUG - No desktop shell is present
8. 10/19/2022 08:12:46 DEBUG - Unable to open desktop user key, defaulting to current user
9. 10/19/2022 08:12:46 INFO - System: Windows NT 6.1.7601.17514 64bit
10. 10/19/2022 08:12:46 INFO - Elevated: true
11. 10/19/2022 08:12:46 INFO - Process Id: 172
12. 10/19/2022 08:12:46 DEBUG - Intranet IP: 192.168.9.224
13. 10/19/2022 08:12:46 DEBUG - Machine Name: pdq-imac.local
14. 10/19/2022 08:12:46 DEBUG - Machine Id: 8d92b5e37dba75924272325d533711fe9dee0fc9
15. 10/19/2022 08:12:46 DEBUG - Session Id: f3e80bcb687f1a4398fa82a75e2c7877
16. 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (machine\Software\Microsoft\Internet Explorer\)
17. 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (user\Software\Microsoft\Windows\CurrentVersion\Internet Settings\)
18. 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (user\Software\Microsoft\Windows\CurrentVersion\Themes\Personalize\)
19. 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (user\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers\)
20. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (127.0.0.1)
21. 10/19/2022 08:12:46 DEBUG - Opening deprecated app config app.json. Consider migrating to app.yaml.
22. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (d303dzhguvwbav.cloudfront.net)
23. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (netstorage.solidstatenetworks.com)
24. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (qa.solidstatenetworks.com)
25. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (qa.snxd.com)
26. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (auth.snxd.com)
27. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (axis.snxd.com)
28. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (capi.snxd.com)
29. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (installer.snxd.com)
30. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (snxd.akamaized.net)
31. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (bioware-akamai.aws.snxd.com)
32. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (bioware-akamai.aws.snxd.com.akamaized.net)
33. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (s3.us-west-2.amazonaws.com)
34. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (s3.us-east-1.amazonaws.com)
35. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (cdn-patch.swtor.com)
36. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (cdn-d6patch.swtor.com)
37. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (patcher-telemetry.cloud.swtor.com)
38. 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (machine\Software\Microsoft\NET Framework Setup\)
39. 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (machine\Software\Microsoft\VisualStudio\)
40. 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (machine\Software\Classes\Installer\Products\)
41. 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (machine\Software\Classes\Installer\Dependencies\)
42. 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (user\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Star Wars - The Old Republic Installer\)
43. 10/19/2022 08:12:46 DEBUG - Added read write registry path to whitelist (user\Star Wars - The Old Republic Installer\)
44. 10/19/2022 08:12:46 DEBUG - Added read write registry path to whitelist (user\org\bioware\star wars - the old republic installer\)
45. 10/19/2022 08:12:46 DEBUG - Added read write registry path to whitelist (user\Software\BioWare\)
46. 10/19/2022 08:12:46 DEBUG - Added read write registry path to whitelist (user\Software\Microsoft\Windows\CurrentVersion\Uninstall\)
47. 10/19/2022 08:12:46 DEBUG - Added read write registry path to whitelist (machine\Software\Microsoft\Windows\CurrentVersion\Uninstall\)
48. 10/19/2022 08:12:46 DEBUG - SkinWebServer.001f84a0 - WebServer.001f8d70 - Running [176]
49. 10/19/2022 08:12:46 DEBUG - SkinWebServer.001f84a0 - WebServer.001f8d70 - Listening for incoming connections (127.0.0.1:55984)
50. 10/19/2022 08:12:46 INFO - IE 11.0.9600.18376
51. 10/19/2022 08:12:46 DEBUG - Browser cache flushed (0 removed) (0 checked) (0.00 seconds)
52. 10/19/2022 08:12:46 DEBUG - Crash reporting enabled
53. 10/19/2022 08:12:46 DEBUG - NotificationEndPoint.df81d46a - WebServer.001dcf80 - Running [176]
54. 10/19/2022 08:12:46 DEBUG - NotificationEndPoint.df81d46a - WebServer.001dcf80 - Listening for incoming connections (127.0.0.1:55985)
55. 10/19/2022 08:12:46 DEBUG - WorkflowManager - Overall Progress - -2.00 (0)
56. 10/19/2022 08:12:47 ERROR - Unable to invoke function
57. 10/19/2022 08:13:16 ERROR - Timeout waiting for window to load
58. 10/19/2022 08:13:16 DEBUG - Failed to localize (Host_WindowLoadTimeout)
59. 10/19/2022 08:13:20 DEBUG - Browser cache flushed (0 removed) (0 checked) (0.00 seconds)
60. 10/19/2022 08:13:20 DEBUG - SkinWebServer.001f84a0 - WebServer.001f8d70 - Uptime - 34s 0308ms
61. 10/19/2022 08:13:20 DEBUG - NotificationEndPoint.df81d46a - WebServer.001dcf80 - Uptime - 34s 0280ms
62. 10/19/2022 08:13:20 INFO - Exit Code - 0
     

Notice lines 48-54. It looks like the launcher starts a web server on the loopback interface. Doing a packet capture during one of these install runs, I see that the web server is sending back a HTTP 403 error every time right before I get the Host_WindowLoadTimeout error. Here's a copy of the TCP query and response from my packet capture on port 55984 as seen in the log above.
 

GET /main.html?window=0736f67ff5b6254ebc76eb94e1e82c10 HTTP/1.1
Accept: */*
Host: 127.0.0.1:55984
User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E)
Accept-Encoding: gzip, deflate
Connection: Keep-Alive

HTTP/1.1 403 Forbidden 
Server: Core-Web (0.84)
Date: Wed, 19 Oct 2022 12:12:46 GMT
Content-Type: text/html
Content-Length: 0
Accept-Ranges: bytes
Connection: keep-alive
 

 

Someone at @CommunityTeam or @JackieKo, is this expected behavior? I am not running any firewall or antivirus software while testing this. I hope someone from BioWare responds to this. The community and the broken players deserve the respect and professionalism of regular updates on this issue until it is solved.

Thanks.

 

Edited October 19, 2022 by racknut

[JackieKo]

Hi all,

Update from the team on what they are currently troubleshooting. There are two main issues that they are working to resolve that covers many of the edge cases that they are seeing reported in the forums.

The first is a version issue. Thanks to the logs that players submitted, they can see a version mismatch, so they will be working to deploy a fix to correct this.

The second is players seeing a Launch_Error_Code after successfully upgrading to the new launcher. This appears to be specific to the player's computer as the launcher executable can trigger antivirus blocks as this is the first launcher update in quite some time. So currently, the team is troubleshooting further.

I'll update this thread when I know more.

Thank you
 

2 hours ago, racknut said:

I am still getting the now infamous Host_WindowLoadTimeout error. So I've done some debugging and noticed this. Here is my host.developer.log for the latest installer/launcher.
 

I'll be passing this along to the team. 

[-Fabien-]

15 hours ago, Nee-Elder said:

hey  -Fabien- and  lordjaggy , am trying to help a guildee troubleshoot at the same time and was just curious:

1. What OS are u guys using? 
2. Do u guys have any 'anti-virus' programs running in background at all? 
3. And do you recall how long ago it was when you first  installed SWTOR originally onto your current same computer?

I'm on linux (from ten years) BUT my use case is the same that other players have when we press play button, nothing happen .. i'll try to debug this week-end because some windows players have the same bug

 

Steam is ok, but this is not really good on ops

 

 

Edit :

I tried on windows and ... same bug occured, i press play, launcher closed and .... game not !

Edited October 19, 2022 by -Fabien-

[Peezetten]

The new Launcher really is crap. Right now it downloads the complete gama data for the third time in a couple of days. I really don't have time for this nonsense.

[EdratLightindark]

Ive posted in the bug forums about this. I am having the same "play button highlighted" but click away and nothing happens issue. Cant play the game, ugh.