Is anyone else still experiencing extremely low drop rates for Galactic Seasons reputation currency? I've played for probably 5 hours with PH4-LNX now and only received 1 GAME Analysis Module. That really doesn't seem better.

I can attest that this bug still exists. If that holographic weapon tuning is added, the problem can be easily seen.

That looks exactly like what I posted several days ago and sent to Support. They have obviously made no progress on it if they are still asking for the same information. smh. This is getting really frustrating after more than a month of intermittent interrupted play, no answers, and no compensation for lost subscription time.

I am still getting the now infamous Host_WindowLoadTimeout error. So I've done some debugging and noticed this. Here is my host.developer.log for the latest installer/launcher. 10/19/2022 08:12:46 Log Level: DEBUG 10/19/2022 08:12:46 Version: 6.1.1.12 10/19/2022 08:12:46 File Version: 6.1.1.12 10/19/2022 08:12:46 Product Version: Star Wars - The Old Republic Installer 6.1.1.12 10/19/2022 08:12:46 Company: BioWare 10/19/2022 08:12:46 Command Line: "Y:\Downloads\CrossOver\SWTOR_setup.exe" --debug 10/19/2022 08:12:46 DEBUG - No desktop shell is present 10/19/2022 08:12:46 DEBUG - Unable to open desktop user key, defaulting to current user 10/19/2022 08:12:46 INFO - System: Windows NT 6.1.7601.17514 64bit 10/19/2022 08:12:46 INFO - Elevated: true 10/19/2022 08:12:46 INFO - Process Id: 172 10/19/2022 08:12:46 DEBUG - Intranet IP: 192.168.9.224 10/19/2022 08:12:46 DEBUG - Machine Name: pdq-imac.local 10/19/2022 08:12:46 DEBUG - Machine Id: 8d92b5e37dba75924272325d533711fe9dee0fc9 10/19/2022 08:12:46 DEBUG - Session Id: f3e80bcb687f1a4398fa82a75e2c7877 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (machine\Software\Microsoft\Internet Explorer\) 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (user\Software\Microsoft\Windows\CurrentVersion\Internet Settings\) 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (user\Software\Microsoft\Windows\CurrentVersion\Themes\Personalize\) 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (user\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers\) 10/19/2022 08:12:46 DEBUG - Added host to whitelist (127.0.0.1) 10/19/2022 08:12:46 DEBUG - Opening deprecated app config app.json. Consider migrating to app.yaml. 10/19/2022 08:12:46 DEBUG - Added host to whitelist (d303dzhguvwbav.cloudfront.net) 10/19/2022 08:12:46 DEBUG - Added host to whitelist (netstorage.solidstatenetworks.com) 10/19/2022 08:12:46 DEBUG - Added host to whitelist (qa.solidstatenetworks.com) 10/19/2022 08:12:46 DEBUG - Added host to whitelist (qa.snxd.com) 10/19/2022 08:12:46 DEBUG - Added host to whitelist (auth.snxd.com) 10/19/2022 08:12:46 DEBUG - Added host to whitelist (axis.snxd.com) 10/19/2022 08:12:46 DEBUG - Added host to whitelist (capi.snxd.com) 10/19/2022 08:12:46 DEBUG - Added host to whitelist (installer.snxd.com) 10/19/2022 08:12:46 DEBUG - Added host to whitelist (snxd.akamaized.net) 10/19/2022 08:12:46 DEBUG - Added host to whitelist (bioware-akamai.aws.snxd.com) 10/19/2022 08:12:46 DEBUG - Added host to whitelist (bioware-akamai.aws.snxd.com.akamaized.net) 10/19/2022 08:12:46 DEBUG - Added host to whitelist (s3.us-west-2.amazonaws.com) 10/19/2022 08:12:46 DEBUG - Added host to whitelist (s3.us-east-1.amazonaws.com) 10/19/2022 08:12:46 DEBUG - Added host to whitelist (cdn-patch.swtor.com) 10/19/2022 08:12:46 DEBUG - Added host to whitelist (cdn-d6patch.swtor.com) 10/19/2022 08:12:46 DEBUG - Added host to whitelist (patcher-telemetry.cloud.swtor.com) 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (machine\Software\Microsoft\NET Framework Setup\) 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (machine\Software\Microsoft\VisualStudio\) 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (machine\Software\Classes\Installer\Products\) 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (machine\Software\Classes\Installer\Dependencies\) 10/19/2022 08:12:46 DEBUG - Added read only registry path to whitelist (user\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Star Wars - The Old Republic Installer\) 10/19/2022 08:12:46 DEBUG - Added read write registry path to whitelist (user\Star Wars - The Old Republic Installer\) 10/19/2022 08:12:46 DEBUG - Added read write registry path to whitelist (user\org\bioware\star wars - the old republic installer\) 10/19/2022 08:12:46 DEBUG - Added read write registry path to whitelist (user\Software\BioWare\) 10/19/2022 08:12:46 DEBUG - Added read write registry path to whitelist (user\Software\Microsoft\Windows\CurrentVersion\Uninstall\) 10/19/2022 08:12:46 DEBUG - Added read write registry path to whitelist (machine\Software\Microsoft\Windows\CurrentVersion\Uninstall\) 10/19/2022 08:12:46 DEBUG - SkinWebServer.001f84a0 - WebServer.001f8d70 - Running [176] 10/19/2022 08:12:46 DEBUG - SkinWebServer.001f84a0 - WebServer.001f8d70 - Listening for incoming connections (127.0.0.1:55984) 10/19/2022 08:12:46 INFO - IE 11.0.9600.18376 10/19/2022 08:12:46 DEBUG - Browser cache flushed (0 removed) (0 checked) (0.00 seconds) 10/19/2022 08:12:46 DEBUG - Crash reporting enabled 10/19/2022 08:12:46 DEBUG - NotificationEndPoint.df81d46a - WebServer.001dcf80 - Running [176] 10/19/2022 08:12:46 DEBUG - NotificationEndPoint.df81d46a - WebServer.001dcf80 - Listening for incoming connections (127.0.0.1:55985) 10/19/2022 08:12:46 DEBUG - WorkflowManager - Overall Progress - -2.00 (0) 10/19/2022 08:12:47 ERROR - Unable to invoke function 10/19/2022 08:13:16 ERROR - Timeout waiting for window to load 10/19/2022 08:13:16 DEBUG - Failed to localize (Host_WindowLoadTimeout) 10/19/2022 08:13:20 DEBUG - Browser cache flushed (0 removed) (0 checked) (0.00 seconds) 10/19/2022 08:13:20 DEBUG - SkinWebServer.001f84a0 - WebServer.001f8d70 - Uptime - 34s 0308ms 10/19/2022 08:13:20 DEBUG - NotificationEndPoint.df81d46a - WebServer.001dcf80 - Uptime - 34s 0280ms 10/19/2022 08:13:20 INFO - Exit Code - 0 Notice lines 48-54. It looks like the launcher starts a web server on the loopback interface. Doing a packet capture during one of these install runs, I see that the web server is sending back a HTTP 403 error every time right before I get the Host_WindowLoadTimeout error. Here's a copy of the TCP query and response from my packet capture on port 55984 as seen in the log above. GET /main.html?window=0736f67ff5b6254ebc76eb94e1e82c10 HTTP/1.1 Accept: */* Host: 127.0.0.1:55984 User-Agent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; WOW64; Trident/7.0; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; .NET4.0C; .NET4.0E) Accept-Encoding: gzip, deflate Connection: Keep-Alive HTTP/1.1 403 Forbidden Server: Core-Web (0.84) Date: Wed, 19 Oct 2022 12:12:46 GMT Content-Type: text/html Content-Length: 0 Accept-Ranges: bytes Connection: keep-alive Someone at @CommunityTeam or @JackieKo, is this expected behavior? I am not running any firewall or antivirus software while testing this. I hope someone from BioWare responds to this. The community and the broken players deserve the respect and professionalism of regular updates on this issue until it is solved. Thanks.

I'm still in the same position also. Given the silence from customer support and @JackieKo, I think we are on our own. Their silence on this matter speaks volumes.

I think we need to start facing the fact that we are their acceptable margin of error in this new launcher. This has happened to me twice in the last month. I follow the process and emailed customer support. I sent my logs and tried new executables. I’ve done all of this multiple times, all the while receiving no response and no compensation at all. It was a good 10 years, but I think it might finally be over. 😞

Just to be clear, I also tried installing via Steam and the regular launcher and both crash with Host_WindowLoadTimeout. So none of the solutions work for me.

So once again I have been "chosen". I'm getting the exact same thing. The launcher crashes with "Host_WindowLoadTimeout". It looks like this time I'm completely out of luck and nothing will fix it. Last month when I got screwed for a week, reinstalling fixed it. This time nothing works. I downloaded the new installer listed in this thread, I tried reinstalling, I tried restoring from backup. Nothing works. I'm really beginning to feel like this broken minority is an acceptable loss to you and we will never be fixed. No reparations or compensation have been made or even discussed. I receive no response from customer support after numerous email in the last month. It has been a month since the last time I was chosen and had to spend a full week troubleshooting and reinstalling rather than playing. I'm just really disappointed that this is how paying subscribers are treated.

I am finally back up and running. I wiped the whole game and re-installed. The launcher patched about 4 times, I think. I didn't expect it so many times, so I wasn't really counting. I restored my client settings, UI, and key bindings from a backup. I think everything seems about the same, maybe slightly slower, but I may have missed a graphics tweak that I previously had. I don't see any change in the launcher speed or behavior. So now I've got a few days to kill pirates at least. I really would prefer to avoid this experience again.

It's a little late for this now. I've lost this entire week of playing. I haven't been able to participate in the event this week. I look forward to playing for an hour after a long day at work to relieve some stress, not to add to it. This experiment has cost me numerous hours this week, for which I also have the privilege I paying for as a subscriber. Before you had posted, I had already deleted everything in an attempt to install fresh and get it working again. I have a partition that is dedicated for this game, so it wasn't too much loss, but it has been a considerable amount of time. I just really hope that you have plans to make this right with your subscribers so that EA/Bioware doesn't walk away from this event with an even bigger black eye and having learned nothing. And yes, I am still not working yet.

I decided to restore from a backup from before this little experiment. Now the launcher works, I can login, the game launches with the splash screen, but then crashes with "This program encountered an internal error and will exit. Error code: C5. Failed to load game assets. Please contact customer support." When is this going to be fixed? And when will I be compensated for loss of a paid service? Here is my client log: 2022-09-21T08:43:31.146609 25c INFO Login user: racknut shardaddress: @:: [Client.Startup](playerclient.cpp:PlayerClient::Login:1979) 2022-09-21T08:43:31.146707 25c INFO Starting firestorm client [Client.Startup](playerclient.cpp:PlayerClient::Login:2005) 2022-09-21T08:43:31.146769 25c INFO Client using repository stub instance [Client.Startup](playerclient.cpp:PlayerClient::Login:2026) 2022-09-21T08:43:36.962884 25c INFO [bwaRenderer] Initializing renderer... [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571) 2022-09-21T08:43:37.347803 25c INFO [bwaRenderer] using 24-Bit Depth Buffer. [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571) 2022-09-21T08:43:37.425931 25c INFO [bwaRenderer] Successfully created Device [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571) 2022-09-21T08:43:38.549549 25c INFO starting BWA Audio Engine [Client.Shutdown](dx8_basic.cpp:OSStartUp:1110) 2022-09-21T08:43:39.352706 25c INFO Completed OSStartup [Client.Shutdown](dx8_basic.cpp:OSStartUp:1462) 2022-09-21T08:43:45.634132 25c INFO RemoteRenderer process shutdown complete. [Client.Shutdown](dx8_basic.cpp:OSShutDown:2622)

Nope, still not fixed. Launcher will still not run. So as a paid subscriber, will I receive credit for you choosing to kill my game without my knowledge or permission? How do I fix this? Do I need to reinstall the game?? You need to revert all changes and publish a fix for your subscribers. How do you not understand this yet?

Well I guess I'm not playing today, even though I have been a paying subscriber for 10 years. This really sucks. How did I get selected to be a test subject? This is thoroughly unacceptable. If I randomly selected customers to disrupt their service without telling them in my job, I would be fired. How was this random selection process approved by management?? You knew this was a test period and there could be problems. Hopefully this is an all-hands-on-deck situation for you and it will be fixed soon. When my job has customers out of service, no one leaves until service is restored or a root cause and fix have been identified. I hope you will act with the same level of professionalism. In the meantime I will send my logs to support as instructed.

Hear, hear! I've been playing since beta and a sub since launch. Let's also see something new exclusive items on the VIP and Security Key vendors.

Ah, ok. Thanks. That makes sense, but the numbers still don't work out. I need to turn off Combat Technique next time I am in-game and see what the base damage is and also review the logs to see if there is any clue there.