Trebor-droffig Posted March 14 Share Posted March 14 welcome to my world ..total BS 3 days later and still not a peep from the owners/developers.. not so much as an acknowledgement there is even a problem ,only solution that is left to try is calling the damn company just to have them blame it on my PC being to old for the game (this system is exactly one yr old now) , im very angry about this because it seems to happen after every single update..the down time is getting longer an longer with each update Link to comment Share on other sites More sharing options...
Belerafont Posted March 14 Share Posted March 14 still freeze after todays patch.... but now prefered account also freeze 1 Link to comment Share on other sites More sharing options...
AmorandaAdamah Posted March 14 Share Posted March 14 Got this from CS: in %localappdata%\SWTOR\swtor\ > client_settings.ini to open with notepad in the renderer part > NativeHeight = needs to be 900 and NativeWidth = 1600 > FullScreen = false > Save. Link to comment Share on other sites More sharing options...
Keirowyn Posted March 14 Share Posted March 14 (edited) 3 hours ago, OwenBrooks said: ok I have had one intel person load into game with the below settings in the swtor tech support forum https://answers.ea.com/t5/General-Discussion-Technical/Failure-to-Load-after-Update/m-p/13564046#M107746 can you test the below settings, if someone wants to try them native height and width and height and width need to stay as your settings [Renderer] AllowColorRemapping = true Buckets = 1 CodeVersionChanged = false doShadows = false DYDDrawDistancePreset = 2 EnableBloom = false EnableSSAO = false GraphicsQuality = 1 LastCodeVersionRun = 4 MinspecVramCutoffMB = 64 NewBucket = 1 PlantDensity = 100 ShaderSet = 0 TextureAnisotropy = 1 TextureQuality = 1 FxLightsLimit = 15 StaticLightsLimit = 45 WindowX = 0 WindowY = 0 ShadowMapResolution = 1024 AntiAliasingLevel = 0 AtlasQuality = 0 MeshLODQuality = 1 SpeedTreeDistanceScale = 1.25 Fullscreen = false D3DFullScreen = false RefreshRate = 60 AllowDepthOfField = false Tried this knowing it wouldn't work but wanted to at least give it a shot and provide feedback. Didn't work. Still can switch immediately to the new FTP I created yesterday and get in immediate on the same laptop. Edited March 14 by Keirowyn 1 Link to comment Share on other sites More sharing options...
Keirowyn Posted March 14 Share Posted March 14 3 minutes ago, AmorandaAdamah said: Got this from CS: in %localappdata%\SWTOR\swtor\ > client_settings.ini to open with notepad in the renderer part > NativeHeight = needs to be 900 and NativeWidth = 1600 > FullScreen = false > Save. Me too... did nothing 1 Link to comment Share on other sites More sharing options...
AmorandaAdamah Posted March 14 Share Posted March 14 Got this from CS: in %localappdata%\SWTOR\swtor\ > client_settings.ini to open with notepad in the renderer part > NativeHeight = needs to be 900 and NativeWidth = 1600 > FullScreen = false > Save. Changed the settings, but it still freezes on the Chains in the Dark screen. 😑 Link to comment Share on other sites More sharing options...
CarrieCutter Posted March 14 Share Posted March 14 Mine will not go pass the change of Darkness page too.. 1 Link to comment Share on other sites More sharing options...
Hollow_Stone Posted March 14 Share Posted March 14 3 hours ago, OwenBrooks said: ok I have had one intel person load into game with the below settings in the swtor tech support forum https://answers.ea.com/t5/General-Discussion-Technical/Failure-to-Load-after-Update/m-p/13564046#M107746 can you test the below settings, if someone wants to try them native height and width and height and width need to stay as your settings [Renderer] AllowColorRemapping = true Buckets = 1 CodeVersionChanged = false doShadows = false DYDDrawDistancePreset = 2 EnableBloom = false EnableSSAO = false GraphicsQuality = 1 LastCodeVersionRun = 4 MinspecVramCutoffMB = 64 NewBucket = 1 PlantDensity = 100 ShaderSet = 0 TextureAnisotropy = 1 TextureQuality = 1 FxLightsLimit = 15 StaticLightsLimit = 45 WindowX = 0 WindowY = 0 ShadowMapResolution = 1024 AntiAliasingLevel = 0 AtlasQuality = 0 MeshLODQuality = 1 SpeedTreeDistanceScale = 1.25 Fullscreen = false D3DFullScreen = false RefreshRate = 60 AllowDepthOfField = false Tried this. Didn't work. Deleted client_settings file to see if that would work (like it did when I had this issue a few months ago) and no go. Did the patch this morning and still crashing on the splash screen. They really need to fix this and they need to extend subscriber's subscriptions to compensate for the lost days. 1 Link to comment Share on other sites More sharing options...
Hollow_Stone Posted March 14 Share Posted March 14 (edited) 46 minutes ago, Trebor-droffig said: welcome to my world ..total BS 3 days later and still not a peep from the owners/developers.. not so much as an acknowledgement there is even a problem ,only solution that is left to try is calling the damn company just to have them blame it on my PC being to old for the game (this system is exactly one yr old now) , im very angry about this because it seems to happen after every single update..the down time is getting longer an longer with each update If you check the other bug report thread about this issue you'll see that many people, including myself, have called support and reported this issue. They ARE working on it. That's what the patch was for this morning is my guess. That's why the servers went down last night. They're definitely trying to fix this problem, guaranteed. It's still BS that we have to deal with this but I'm confident that they're trying to fix the problem. Cause the problem is on their end. It's not a graphics issue. It's an account issue cause some people can log in on brand new F2P accounts they just made but they can't log in on their main subscriber account. Edited March 14 by Hollow_Stone 2 Link to comment Share on other sites More sharing options...
AmorandaAdamah Posted March 14 Share Posted March 14 9 minutes ago, Hollow_Stone said: They really need to fix this and they need to extend subscriber's subscriptions to compensate for the lost days. I could go for some Cartel Coins sent my way so that I can catch up with the GS levels on which I am now sorely behind. Link to comment Share on other sites More sharing options...
_prip_ Posted March 14 Share Posted March 14 17 hours ago, Trebor-droffig said: FOUND THE SOLUTION well sorta..give up your paid accounts and make a free one and it will work again , nothing worked i tried every suggestion on here and finally i just made an entirely new account with a differant email and it works..of course my 3 months of sub time and 10 yrs worth of collections is gone but i can play again This is not a viable solution. Link to comment Share on other sites More sharing options...
_prip_ Posted March 14 Share Posted March 14 15 hours ago, NeilTheClone said: Same issue here. Following the update, every time I attempt to log in the game closes right from the launcher and I am prompted to fill out a crash report. Can't even get into the game at all. Please fix!! Note: I am also a subscriber, as that seems like it may be part of the issue? At least you get an option to sent a crash report, which is more than most of us have. Link to comment Share on other sites More sharing options...
nemesistactics Posted March 14 Share Posted March 14 11 hours ago, OwenBrooks said: So to confirm the swtor account not working on the laptop with the intel video card does work on another computer which is not using an intel video card ? ( i am aware of the situation of new clean swtor accounts working on the system not loading the affected accounts as well) That's certainly what it looks like to me, but it could just be a coincidence. As I said, other players are having a wild variety of different experiences regarding this problem. Link to comment Share on other sites More sharing options...
GalaxyWeasel Posted March 14 Share Posted March 14 So what was that new update supposed to do today? I'm still getting the frozen loading screen- weren't they supposed to have fixed this...? And a transformer blew out, so we had lost power here for a few hours too (but that's not really related to this, but it did mess up my plans for trying to get on earlier). Link to comment Share on other sites More sharing options...
Kiafus Posted March 14 Share Posted March 14 We all can agree that it is 100% Sub accounts. However when FTP or pref accounts are used all is good. I hope all the subs are compensated for not being able to play. Link to comment Share on other sites More sharing options...
RogueFlamingo Posted March 14 Share Posted March 14 I have a pref account that is not accessible. Although it has been a sub in the past. Thankfully not paying ATM. Link to comment Share on other sites More sharing options...
Keirowyn Posted March 14 Share Posted March 14 59 minutes ago, GalaxyWeasel said: So what was that new update supposed to do today? I'm still getting the frozen loading screen- weren't they supposed to have fixed this...? And a transformer blew out, so we had lost power here for a few hours too (but that's not really related to this, but it did mess up my plans for trying to get on earlier). That was for some stupid mount bug or something... maybe a few other things. But here we all are, sitting on the sidelines. Link to comment Share on other sites More sharing options...
Keirowyn Posted March 14 Share Posted March 14 1 hour ago, AmorandaAdamah said: I could go for some Cartel Coins sent my way so that I can catch up with the GS levels on which I am now sorely behind. At the very least, they could extend the GS end date, so we can make up this lost time once this is fixed. 2 Link to comment Share on other sites More sharing options...
nemesistactics Posted March 14 Share Posted March 14 1 hour ago, GalaxyWeasel said: So what was that new update supposed to do today? I'm still getting the frozen loading screen- weren't they supposed to have fixed this...? And a transformer blew out, so we had lost power here for a few hours too (but that's not really related to this, but it did mess up my plans for trying to get on earlier). If you want to look at the 7.1.4a-c Patch notes/schedule in more detail, the Devs discuss it here: https://forums.swtor.com/topic/934145-upcoming-patch-schedule/#comment-9804594 So far, there's nothing regarding like half of their player base (most or all being subscribers) that can't even log in. Can't believe that's running down our sub time and general play time... Just dumb little bug fixes like the new mount and stuff. 1 Link to comment Share on other sites More sharing options...
_prip_ Posted March 14 Share Posted March 14 15 minutes ago, Keirowyn said: At the very least, they could extend the GS end date, so we can make up this lost time once this is fixed. This will NOT happen. We are not enough squeaky wheels type to push that as something they would consider. Getting them to offer some other compensation will already be a heavy lift for us all. They will give some compensation of some type for sure, but ONLY IF YOU EXPLICITLY ASK. You have to be a petulant PVPer to get the Devs to give you any real attention, it seems... And the compensation offered will most certainly not be worth the lost time we have suffered because of this issue. Link to comment Share on other sites More sharing options...
_prip_ Posted March 14 Share Posted March 14 1 hour ago, GalaxyWeasel said: So what was that new update supposed to do today? I'm still getting the frozen loading screen- weren't they supposed to have fixed this...? And a transformer blew out, so we had lost power here for a few hours too (but that's not really related to this, but it did mess up my plans for trying to get on earlier). Nothing at all. At least in relation to this issue. It was all insignificant 'swag' issues such as mounts, crystals or dyes or something. Link to comment Share on other sites More sharing options...
Jedi_Master_Kev Posted March 14 Share Posted March 14 Well I talked to Customer Service, they are always very nice so I will put that out there. They wanted to make it clear there is no list of people that are having this issue, so there's no list to be added to. They are aware that some people can't seem to get into their subscriber accounts and the best thing to do is just wait. Still I called and they are aware that I am aware. Link to comment Share on other sites More sharing options...
Jedi_Master_Kev Posted March 14 Share Posted March 14 They also know if you make a non subscriber ftp account you are able to log in from the computer having the issue. Its just a very small number of people(myself included) who can't play on their long term subbed accounts. Link to comment Share on other sites More sharing options...
NeilTheClone Posted March 14 Share Posted March 14 1 hour ago, _prip_ said: At least you get an option to sent a crash report, which is more than most of us have. Heh, I've since lost the ability to send a crash report following the recent patch. Still can't log in though 😓 Link to comment Share on other sites More sharing options...
Dev Post JackieKo Posted March 14 Dev Post Share Posted March 14 Hi all, I've asked for players to answer some questions the team is asking regarding this issue here in this thread. We'll be keeping an eye on responses. 2 2 Link to comment Share on other sites More sharing options...
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