OwenBrooks Posted March 13 Share Posted March 13 2 minutes ago, UberMalak said: Tried all of the above. If logs are needed for EA please let us know. I'm out of ideas 🥵 A dxdiag would be handy and also what antivirus software is being used post the contents of the client_setting file if you can too remove and re-add exceptions to the antivirus/firewall exception list as well is worthwhile at this point I am running nvidia 2080 video card and trend micro antivirus and have no issue logging into the game for example Link to comment Share on other sites More sharing options...
thorrnnn Posted March 13 Share Posted March 13 okay... did it and nothing. still the same. Link to comment Share on other sites More sharing options...
OwenBrooks Posted March 13 Share Posted March 13 (edited) 8 minutes ago, thorrnnn said: okay... did it and nothing. still the same. can you delete that client_setting file and try to relaunch to create that file again then add the lines again your system is using an intel video card well below minimum game requirements as it only has 128mb of video ram , minimum game requirement is 1024mb edit: antivirus used ? Edited March 13 by OwenBrooks Link to comment Share on other sites More sharing options...
Kiafus Posted March 13 Share Posted March 13 This has to be part of a bigger issue. I have done every thing posted and even gone back to some older posts. Nothing Link to comment Share on other sites More sharing options...
OwenBrooks Posted March 13 Share Posted March 13 (edited) 4 minutes ago, Kiafus said: This has to be part of a bigger issue. I have done every thing posted and even gone back to some older posts. Nothing Yes need to identify any sort of commonality between those that are having issues , to fix an issue need to identify the cause Hence dxdiags per https://answers.ea.com/t5/General-Discussion-Technical/Guide-Posting-a-DxDiag/m-p/4832663/highlight/true#M70799 and antivirus used would be beneficial at this point This issue is not affecting everyone, i can login and play fine using a nvidia 2080 video card and trend micro antivirus for example from Australia It will be about 9 hrs before i can talk directly to swtor support as that is when they start work for the day and it is 8pm for the austin team as well Edited March 13 by OwenBrooks Link to comment Share on other sites More sharing options...
thorrnnn Posted March 13 Share Posted March 13 tried your suggestion twice 20 minutes ago, OwenBrooks said: can you delete that client_setting file and try to relaunch to create that file again then add the lines again your system is using an intel video card well below minimum game requirements as it only has 128mb of video ram , minimum game requirement is 1024mb edit: antivirus used ? norton 360. tried your suggestion twice. noticed first time 5 lines were missing from file. so tried with those lines missing and then added them back in. still nothing. i'll have to come back tomorrow. need to get some sleep. thanks for the help though. will check back tomorrow. 1 Link to comment Share on other sites More sharing options...
OwenBrooks Posted March 13 Share Posted March 13 6 minutes ago, thorrnnn said: norton 360. Historically with norton firewall , the exceptions needed to be set to specifically "allow" instead of "auto" for some reason after a patch it was known to auto block the game So something to check tomorrow if need as well , hopefully will have more feedback from swtor support by then 1 Link to comment Share on other sites More sharing options...
AlexMite Posted March 13 Share Posted March 13 Same problem. McAfee. Link to comment Share on other sites More sharing options...
OwenBrooks Posted March 13 Share Posted March 13 8 minutes ago, AlexMite said: Same problem. McAfee. Video Card ? 1 Link to comment Share on other sites More sharing options...
AlexMite Posted March 13 Share Posted March 13 Intel(R) HD Graphics 620 Link to comment Share on other sites More sharing options...
OwenBrooks Posted March 13 Share Posted March 13 Just now, AlexMite said: Intel(R) HD Graphics 620 Thanks most seem to be using intel video cards at this point, will raise this with swtor support when they come online for the day This is not the first time intel cards have been affected by a patch, previously have recommended no higher gfx setting then "high" but need to determine if intel cards are related or not for this issue Example of previous issue with intel cards https://answers.ea.com/t5/General-Discussion-Technical/SWTOR-Keeps-Crashing/m-p/13394884#M106981 1 1 Link to comment Share on other sites More sharing options...
AlexMite Posted March 13 Share Posted March 13 Thank you, 2 minutes ago, OwenBrooks said: Thanks most seem to be using intel video cards at this point, will raise this with swtor support when they come online for the day This is not the first time intel cards have been affected by a patch, previously have recommended no higher gfx setting then "high" but need to determine if intel cards are related or not for this issue Example of previous issue with intel cards https://answers.ea.com/t5/General-Discussion-Technical/SWTOR-Keeps-Crashing/m-p/13394884#M106981 Thank you! Link to comment Share on other sites More sharing options...
KeiralynHalcyon Posted March 13 Share Posted March 13 Quote My laptop is also Intel... i7... and I just use the built in Windows Firewall but it never gives me any issues. 1 Link to comment Share on other sites More sharing options...
Jedi_Master_Kev Posted March 13 Share Posted March 13 I have no graphics cards. Just Intel UHD(built in graphics on laptop) and same problem as everyone else. I tried on a different computer, both steam and computer download and not able to get in. Link to comment Share on other sites More sharing options...
CarrieCutter Posted March 13 Share Posted March 13 It is freeze on the load screen I was looking forward to this. I know it will be fixed and at least it is a reported bug Link to comment Share on other sites More sharing options...
Daystiny Posted March 13 Share Posted March 13 (edited) vor 7 Stunden schrieb Kiafus: I think it has to do with accounts as I can log in and play with my wifes account which is a preferred account. Same for me. My preferred account is working on my Laptop, my main account is not (when trying from my Surface Pro). I got a Shadow PC (cloud gaming for apps where my notebook graphics is too weak), and there, both accounts work. The last entry in the client_*.log is: 2024-03-13T05:53:23.441958 26a0 DEBUG TellCharacterSummaries [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TellCharacterSummaries:408) Could it be related to graphics card PLUS the number of characters? The preferred account only has 4 characters, my account has more than 10 Edited March 13 by Daystiny Link to comment Share on other sites More sharing options...
CossackB Posted March 13 Author Share Posted March 13 I think the problem is the update because I had no trouble with previous updates. Plus, I have another MMO on my laptop and have no problems logging in. 1 Link to comment Share on other sites More sharing options...
LordRaylath Posted March 13 Share Posted March 13 Hopefully, they fix this issue soon. Link to comment Share on other sites More sharing options...
XhrisShan Posted March 13 Share Posted March 13 I also have this issue Once I launch the game (not steam version, direct) I get stuck on the loading screen Link to comment Share on other sites More sharing options...
thorrnnn Posted March 13 Share Posted March 13 10 hours ago, OwenBrooks said: Historically with norton firewall , the exceptions needed to be set to specifically "allow" instead of "auto" for some reason after a patch it was known to auto block the game So something to check tomorrow if need as well , hopefully will have more feedback from swtor support by then check and both SWTOR programs are set at ALLOW. Link to comment Share on other sites More sharing options...
rquinnG Posted March 13 Share Posted March 13 I have done everything you listed in this thread, @OwenBrooks. Just to play it safe, because I am paranoid. Haha! I even went back and changed the MinspecVramCutoffMB to 256 to force my graphics quality back to the Very Low settings. Still no results. I do not have any antivirus protection and my laptop's firewall has everything set to "Allow" for SW:TOR. I just find this entire thing odd. I have a friend who has a similar system to mine, some of their specs are lower and they have an Intel UHD Graphics (I have Intel Iris Xe Graphics), and we always have the same issues when an update is released. Not this one, though. They have been able to play since the update was downloaded to their laptop, whereas I am unable to make it past the loading screen in any way, shape, or form. The DxDiag is as it should be, as well. I have done and checked everything. Besides posting my specs to this thread, which can already be found on multiple topics at this point. I will just add them, though. What do I have to lose? 🤣 [Renderer] AllowColorRemapping = false Buckets = 1 CodeVersionChanged = true doShadows = false DYDDrawDistancePreset = 0 EnableBloom = false EnableSSAO = false GraphicsDeviceId = 39497 GraphicsQuality = 1 Height = 1080 InfoGraphicsVendor = INTEL_GPU InfoGraphicsVideoMemoryMB = 128 MinspecVramCutoffMB = 256 LastCodeVersionRun = 4 NativeHeight = 1080 NativeWidth = 1920 NewBucket = 1 PlantDensity = 25 ShaderSet = 0 ShadowMapResolution = 1024 TextureAnisotropy = 1 TextureQuality = 2 Width = 1920 FxLightsLimit = 5 StaticLightsLimit = 20 WindowX = 8 WindowY = 31 FullScreen = false D3DFullScreen = false RefreshRate = 60 -------------------------------------------------------------------------- Type of machine: HP Laptop 17t-by400 Graphics card: Intel(R) Iris(R) Xe Graphics with 128 GB of memory and 1 GB of RAM - Driver version: 30.0.101.1191 Version of Windows/OS: Windows 11 Home (64-bit) Processor: Intel i7 2.80Hz Memory: 16 GB RAM Storage: 238 GB with 77.4 free Link to comment Share on other sites More sharing options...
OwenBrooks Posted March 13 Share Posted March 13 This is being investigated, i have seen a number of Intel iris Xe graphics cards listed , but i have a seen a few other ones too but all are intel gfx it should be noted, that most list 128mb of dedicated vram, when swtor minimum requirements are 1024mb dedicated vram Link to comment Share on other sites More sharing options...
Randigz Posted March 13 Share Posted March 13 @OwenBrooks I have that 128mb problem, so that's on me. However, I was able to play most of yesterday after downloading the patch (and even lead a guild event and then do a 16m operation). My issue seemed to happen after trying to log out while in the Copero stronghold. Freeze on loading screen to character select and can't get back in now. When I get home from work I can try the previously posted suggestions, but wanted to add my experience that everything was fine until I was actively playing around in the new content (more gpu heavy?) Link to comment Share on other sites More sharing options...
Keirowyn Posted March 13 Share Posted March 13 (edited) Yeah I'm having the same issue and I've seen others posting on Twitter about it since the patch. I was playing right up until the servers were taken down. Since the patch, the game freezes / crashes on the splash screen. This is not the first time I've had this issue. I've tried pretty much everything I've seen in old posts (here, on Reddit, and basically anywhere else) about this issue... tried the ALT+Enter trick, running as admin, I've edited / deleted the client_settings.ini file, I've messed with firewall settings, I've uninstalled / reinstalled the game, I've reinstalled DirectX (cuz I think its a graphics issue). Interestingly, I can get to the server select screen on PTS... its down, and I obviously dont want to play on the test server but... its something. I'm using a Core i7-1260P laptop with integrated Iris Xe graphics and 16 GB RAM... yeah the integrated graphics suck but its always played fine on low settings (link to my laptop below... its much better hardware than the previous laptop I was using). Running the native PC client, not Steam. Just using Windows Defender. https://www.bestbuy.com/site/lenovo-slim-7i-14-14iap7-2-8k-touchscreen-laptop-intel-core-i7-1260p-16gb-ram-1tb-ssd-w11h-pre-owned-gray/6527749.p?skuId=6527749 Edited March 13 by Keirowyn Link to comment Share on other sites More sharing options...
Keirowyn Posted March 13 Share Posted March 13 Went here and installed the (presumably updated) driver... didn't help. https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html Link to comment Share on other sites More sharing options...
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