DWho Posted March 13 Share Posted March 13 4 minutes ago, TrixxieTriss said: But why do you keep arguing for them not to do it. Honestly, the way you are posting is like you have a vested financial interest in them not giving us free transfers. You’re not even from APAC & don’t understand the situation. Because I want a solution to the current issue not to continue to create bad will which is where this whole thing has progressed to. You've dug in on everyone in APAC getting 16 free transfers and Broadsword has dug in on if you missed an hour you don't qualify. Too many people are convinced that there is some sort of vendetta against APAC players and you and several others keep feeding that belief which just makes things worse (one does not have to be from the APAC to see that is the case). The closing of the original server was a financial one by EA (it wasn't profitable enough compared to other servers at the time). Businesses make those kind of decisions all the time. I'm not arguing for them not to give free transfers, I am just a realist and know that 16 free transfers for everyone in APAC will never happen and continuing to dig in the positions does nothing to resolve the issue and just creates more bad blood. At this point both the APAC community and Broadsword are equally at fault. Each side wants to blame the other for the issues that are occurring instead of trying to find a solution both can agree on. Link to comment Share on other sites More sharing options...
emperorruby Posted March 13 Share Posted March 13 2 minutes ago, DWho said: Because I want a solution to the current issue not to continue to create bad will which is where this whole thing has progressed to. You've dug in on everyone in APAC getting 16 free transfers and Broadsword has dug in on if you missed an hour you don't qualify. Too many people are convinced that there is some sort of vendetta against APAC players and you and several others keep feeding that belief which just makes things worse (one does not have to be from the APAC to see that is the case). The closing of the original server was a financial one by EA (it wasn't profitable enough compared to other servers at the time). Businesses make those kind of decisions all the time. I'm not arguing for them not to give free transfers, I am just a realist and know that 16 free transfers for everyone in APAC will never happen and continuing to dig in the positions does nothing to resolve the issue and just creates more bad blood. At this point both the APAC community and Broadsword are equally at fault. Each side wants to blame the other for the issues that are occurring instead of trying to find a solution both can agree on. @JackieKo @KeithKanneg my biggest problem with the debacle is backdated january 2nd subscriber requirement it should have been announced in advanced not on february 10th too late this whole thing could have been avoided 3 Link to comment Share on other sites More sharing options...
TrixxieTriss Posted March 13 Share Posted March 13 (edited) 1 hour ago, DWho said: Broadsword has dug in on if you missed an hour you don't qualify I don’t think the devs have dug in on this. I believe it’s miscommunication between support & the dev team. I would just like Jackie to investigate this & fix it. Edited March 13 by TrixxieTriss Link to comment Share on other sites More sharing options...
TrixxieTriss Posted March 13 Share Posted March 13 46 minutes ago, emperorruby said: @JackieKo @KeithKanneg my biggest problem with the debacle is backdated january 2nd subscriber requirement it should have been announced in advanced not on february 10th too late this whole thing could have been avoided This is what we’ve all been saying for the last 6 weeks. Link to comment Share on other sites More sharing options...
JohnnyGatt Posted March 13 Share Posted March 13 5 hours ago, DWho said: If we were just talking about players who were on the APAC server when it was shut down I'd agree. The push is for all APAC players to get 16 free transfers whether they subbed two days ago or 10 years ago. I haven't heard anybody suggest that and it's. easy for them to track who was transferred as all that data is still listed on my Transfer history page. Link to comment Share on other sites More sharing options...
Exly Posted March 13 Share Posted March 13 4 hours ago, emperorruby said: @JackieKo @KeithKanneg my biggest problem with the debacle is backdated january 2nd subscriber requirement it should have been announced in advanced not on february 10th too late this whole thing could have been avoided This is how they have always done business. Remember when they had the eternal championship contest where they gave away a trip to the Star Wars Celebration in London. They made a new rule after the event was that disqualified people why had the best times and ended up giving the prize to someone who (if I remember correctly) coincidentally lived in England somewhere close to London where the event was being held. Making rules after the fact that work out in their favor is definitely something that I expect from them. It is in their nature to do so. Link to comment Share on other sites More sharing options...
TrixxieTriss Posted March 13 Share Posted March 13 (edited) 5 hours ago, JohnnyGatt said: I haven't heard anybody suggest that and it's. easy for them to track who was transferred as all that data is still listed on my Transfer history page. I think it’s fair to say that any currently subscribed APAC player during the 30 day free transfer period, should get 16 Free transfers. Because it would fix the back dated 2nd January requirement that also seems broken for many people who were more than 60 minutes out of renewing their subscriptions on the same day 🤦♀️ Plus is would be a great promotional tool to get people who aren’t currently subscribed to sign up. Which would be good for the server/community & would generate more cash flow for BS than hoping some non subscriber will spend $15 AUD to transfer only 1 character. Surely it would be better to get them to subscribe instead of hoping they’ll pay for transfers, even if it needs to be for 60 days (if not currently subscribed). Because a subscription costs more than $15 AUD a month. It’s more like $22 AUD a month. Adding value to a promotion is how you get more people paying that may not have normally bought into it. What better way to do that than offering free transfers for subscribers. The saying goes, “you’ll catch more bees with honey than you will with vinegar” Edited March 14 by TrixxieTriss 3 Link to comment Share on other sites More sharing options...
DawnAskham Posted March 14 Share Posted March 14 (edited) 1 hour ago, TrixxieTriss said: I think it’s fair to say that any currently subscribed APAC player during the 30 day free transfer period, should get 16 Free transfers. Because it would fix the back dated 2nd January requirement that also seems broken for many people who were more than 60 minutes out of renewing their subscriptions on the same day 🤦♀️ Plus is would be a great promotional tool to get people who aren’t currently subscribed to sign up. Which would be good for the server/community & would generate more cash flow for BS than hoping some non subscriber will spend $15 AUD to transfer only 1 character. Surely it would be better to get them to subscribe instead of hoping they’ll pay for transfers, even if it needs to be for 60 days (if not currently subscribed). Because a subscription costs more than $15 AUD a month. It’s more like $22 AUD a month. Adding value to a promotion is how you get more people paying that may not have normally bought into it. What better to do that than offering free transfers for subscribers. The saying goes, “you’ll catch more bees with honey than you will with vinegar” An intern could follow this logic - run a simple and easy to understand promotion for a month or two (or whatever), send e-mails to all inactive accounts inviting them back (heck give them some cosmetic item, a small CC stipend, a character boost, whatever), qualification for free transfers is to simply subscribe during the promotional period and use them. All these unnecessary limits and qualification around the need to have been subbed on some already past date for some arbitrary amount of time with no lapse for any reason is just poor design, and is alienating players who should be excited and thrilled to have a local server. Of course the intern would have also recognized that this should have been done months ago, as well as known this server should have launched without restrictions if it was in fact to be the new APAC local server and not some 'well we'll stick it in APAC and see if we can make it seem like we care about APAC, but it's really for NA players who want to farm another +20 CC from achievements and for us to test our game economic theories'. Lastly, those claiming 'both sides' are to blame for this fiasco are clueless - this mess is 100% on Broadsword. Edited March 14 by DawnAskham 2 Link to comment Share on other sites More sharing options...
Strathkin Posted March 14 Share Posted March 14 (edited) 10 hours ago, lingburger said: Basically happened to me to - my sub dropped on 10th March midnight due to a funding issue for my 180 recurring sub - then I did Join The Blah to resub on Sunday - less than 12 hrs unsubbed - and that after being subbed consistently for 12 YEARS... Yes that is exactly how it works... ...you just got to be vigiliant to always renew prior to the Date changing, or letting too much time pass before the Date change! Note: It's the date change EA / Broadsword recognizes. Best though if your worried to buy the (Billed Once) option that immediately adds 60 Day's to your account. *sigh* Edited March 14 by Strathkin Link to comment Share on other sites More sharing options...
FrontLineFodder Posted March 14 Share Posted March 14 17 minutes ago, Strathkin said: Yes that is exactly how it works... ...you just got to be vigiliant to always renew prior to the Date changing, or letting too much time pass before the Date change! you can not renew your recurring subscription before the end of your sub time, it does not bill until the last day of your current sub term. you can only buy additional game hours (non recurring sub) which immediately bills Link to comment Share on other sites More sharing options...
Strathkin Posted March 14 Share Posted March 14 (edited) 10 hours ago, FrontLineFodder said: you can not renew your recurring subscription before the end of your sub time, it does not bill until the last day of your current sub term. you can only buy additional game hours (non recurring sub) which immediately bills I know, and I never said that... So if your reoccuring subscription time ends because you cancelled it, then you must be vigiliant to renew it within hours. Note: It's the date change EA / Broadsword recognizes. Though usually they give a few hours, as it's the date change EA / Broadsword recognizes. Best though if your worried to buy the (Billed Once) option that immediately adds 60 Days to your account. *sigh* Edited March 14 by Strathkin Grammar & Image Link to comment Share on other sites More sharing options...
TrixxieTriss Posted March 14 Share Posted March 14 (edited) 1 hour ago, Strathkin said: Note: It's the date change EA / Broadsword recognizes. Everyone, everywhere would logically think that except BS customer service. Because the poster you are quoting is still disqualified because it was more than an hour by their reading. This seems to have happened to a bunch of people. Who have contacted support to find out what’s going on & been told it was more than 1 hour, so tough, you don’t qualify. Edited March 14 by TrixxieTriss Link to comment Share on other sites More sharing options...
Strathkin Posted March 14 Share Posted March 14 (edited) 9 hours ago, TrixxieTriss said: Everyone, everywhere would logically think that except BS customer service. I said before in this thread, and also here: Free transfurs to shae vizla - Suggestion Box - SWTOR | Forums I believe they should have done a lot better job planning & communicating this! 7 hours ago, Strathkin said: I've also said at least once in Shae Vizla thread, the least they should do: F2P players given 1 Free Transfer. Preferred given 2 Free Transfer's, regardless of Subscription Status. All Subscriber's 4 Free Transfer's, provided they didn't quality for the 16. Others have said similar things... they aren't treating people fairly, given the announcement of 90 days subscription was on Jan 19th, and then the Feb 12th revision they made was dated well before that on Jan 2nd, 2024. *sigh* Very uncool... Edited March 14 by Strathkin Grammar 2 Link to comment Share on other sites More sharing options...
lingburger Posted March 14 Share Posted March 14 8 hours ago, Strathkin said: Yes that is exactly how it works... ...you just got to be vigiliant to always renew prior to the Date changing, or letting too much time pass before the Date change! Note: It's the date change EA / Broadsword recognizes. Best though if your worried to buy the (Billed Once) option that immediately adds 60 Day's to your account. *sigh* I'd like to 'be vigilant' but more that that I'd like my contribution for 12 years to be recognized - and I'm sure there are many others that would wish for the same. Also, some of us have our hands full with other aspects of life - when your already on a recurring subb (180 day) there shouldn't be any question. For me the biggest pain is I haven't had any income for (at all) for 12 months now... We here in the APAC region have been shafted once again. Instead of just 'giving us a server' they choose to use us for their experiments! Quite frankly, the idea that I even have to PAY to get my characters back to where some of them started is the biggest joke of the century - but I'm not laughing... 4 Link to comment Share on other sites More sharing options...
Nommaz Posted March 14 Share Posted March 14 43 minutes ago, lingburger said: Quite frankly, the idea that I even have to PAY to get my characters back to where some of them started is the biggest joke of the century - but I'm not laughing... And the exact reason I am not giving them another cent, I haven't even logged in since the revised conditions went up, let alone played. I just feel abused to be honest. Happy to take our money for years despite a substandard online experience, then when they finally fix it after forcing us all off the servers in the first place they put an unrealistic back dated condition for free transfers, that by rights should be ours to return us to where we were forced from originally. So, I doubt I will be transferring any and will not be giving them any more of my hard-earned money going forward, all this fiasco has shown me is how much they actually value the APAC community... or don't as it were. 100% would not hurt them to use any of the fair suggestions in this thread, but they chose not to look after us properly. I'd be interested if anyone is actually paying the transfer fee's.. Unfortunately, the free to play and preferred cant post here so we will likely never know the actual %. 2 Link to comment Share on other sites More sharing options...
JohnnyGatt Posted March 14 Share Posted March 14 11 hours ago, TrixxieTriss said: I think it’s fair to say that any currently subscribed APAC player during the 30 day free transfer period, should get 16 Free transfers. Because it would fix the back dated 2nd January requirement that also seems broken for many people who were more than 60 minutes out of renewing their subscriptions on the same day 🤦♀️ Plus is would be a great promotional tool to get people who aren’t currently subscribed to sign up. Which would be good for the server/community & would generate more cash flow for BS than hoping some non subscriber will spend $15 AUD to transfer only 1 character. Surely it would be better to get them to subscribe instead of hoping they’ll pay for transfers, even if it needs to be for 60 days (if not currently subscribed). Because a subscription costs more than $15 AUD a month. It’s more like $22 AUD a month. Adding value to a promotion is how you get more people paying that may not have normally bought into it. What better way to do that than offering free transfers for subscribers. The saying goes, “you’ll catch more bees with honey than you will with vinegar” I was referring to his two-day comments designed to belittle the argument we're making Obviously new players who only recently created an account for the first time have no need for sixteen free Transfers. Link to comment Share on other sites More sharing options...
DWho Posted March 14 Share Posted March 14 21 minutes ago, JohnnyGatt said: I was referring to his two-day comments designed to belittle the argument we're making Obviously new players who only recently created an account for the first time have no need for sixteen free Transfers. Subbed two days ago and created an account two days ago are very different things. It was not meant to belittle anything, just to point out how unrealistic it was to expect Broadsword to give everyone, regardless of their subscription status, 16 free transfers. There have been lots of other ideas put forth in this thread that I think would be more likely to get Broadsword's attentio, the 16 free transfers is not going to go anywhere or they would have done it that way first time around (why would they put in the effort to come up with a script to do the transfers if they could have just credited everyone's account with 16 transfers). 1 Link to comment Share on other sites More sharing options...
JohnnyGatt Posted March 14 Share Posted March 14 2 hours ago, DWho said: Subbed two days ago and created an account two days ago are very different things. It was not meant to belittle anything, just to point out how unrealistic it was to expect Broadsword to give everyone, regardless of their subscription status, 16 free transfers. There have been lots of other ideas put forth in this thread that I think would be more likely to get Broadsword's attentio, the 16 free transfers is not going to go anywhere or they would have done it that way first time around (why would they put in the effort to come up with a script to do the transfers if they could have just credited everyone's account with 16 transfers). Serious question. are you an Australian or are you affected by this in any way? 1 Link to comment Share on other sites More sharing options...
DWho Posted March 14 Share Posted March 14 I play significant amounts of time on that server so it does matter. Link to comment Share on other sites More sharing options...
TrixxieTriss Posted March 14 Share Posted March 14 (edited) I think any current subscribed APAC player who had an account before the APAC server opened, should qualify for the 16 free transfers. I also agree that if they didn’t have an account before then & haven’t been subscribed for 60 days, then they obviously don’t need the free transfers because they probably have no characters or items to transfer over unless they spent that whole time on another regional server by mistake. But here’s the thing, these free transfers aren’t indefinite. They will expire in 29 days from now. Giving the free transfers to all currently subscribed APAC players means less messing around with code or systems. Which is less work or policing by the dev team or support. And the new players who don’t need the transfers won’t use them anyway & they’ll expire in 29 days. This would solve the issue of BS back dating the requirements after the fact. And it would solve the issue that some people have where they have been disqualified because of billing issues or a small gap between renewing their subs. At the same time, it’s also an incentive for older non sub players with Alts on other servers to subscribe to get free transfers to move them over. Which is likely to make BS more money than trying to get non subscribers to fork out $15 AUD to transfer 1 character. Because there is no value in doing that as a preferred player. So most won’t do it. But if they were offered the free transfers in the sub, I’m sure there would be more that would jump at a last minute chance. There are literally no losers with that plan. Both Broadsword & the players come out on top. It’s a win-win for everyone. But continuing to double down & not help a bunch of paying players who missed out isn’t going to help anyone. Not BS, not those players & certainly not the server or game. It makes no financial or business sense not to do it. Edited March 14 by TrixxieTriss 6 1 Link to comment Share on other sites More sharing options...
JohnnyGatt Posted March 14 Share Posted March 14 9 hours ago, DWho said: I play significant amounts of time on that server so it does matter. Unlike the rest of us, you have a choice of playable servers that are lag free. So, your opinion makes a whole lot more sense now. Link to comment Share on other sites More sharing options...
DWho Posted March 14 Share Posted March 14 4 minutes ago, JohnnyGatt said: Unlike the rest of us, you have a choice of playable servers that are lag free. So, your opinion makes a whole lot more sense now. Anyone who plays on a server should have a say. No more or no less than anyone else. Should we now say that any APAC player on a US or EU server's opinion doesn't matter. 3 Link to comment Share on other sites More sharing options...
SoraRaida Posted March 15 Share Posted March 15 2 hours ago, DWho said: Anyone who plays on a server should have a say. No more or no less than anyone else. Should we now say that any APAC player on a US or EU server's opinion doesn't matter. Except that's not a great analogy, at all. APAC players needed this server for the ping for a long time, so they should have a bigger say in this. EU/US players have multiple servers! Other players can contribute their opinions too, but APAC's should come first. It doesn't feel like this server is catering for the APAC regional players... 2 Link to comment Share on other sites More sharing options...
SoraRaida Posted March 15 Share Posted March 15 To APAC players: Broadsword coming out with a statement for the recent patch's outrage, and yet no mention of the Shae Vizla server. This should tell you a lot on their stance for this server and the APAC players. Do with that info with what you will. 3 Link to comment Share on other sites More sharing options...
DWho Posted March 15 Share Posted March 15 Just now, SoraRaida said: Except that's not a great analogy, at all. APAC players needed this server for the ping for a long time, so they should have a bigger say in this. EU/US players have multiple servers! Other players can contribute their opinions too, but APAC's should come first. It doesn't feel like this server is catering for the APAC regional players... But I personally don't have that advantage. I am currently unable to play the game the way I want on the US servers because I have all but exhausted my character slots there. So I need a new server to play on as well (and my ping to SV is far better than to any of the EU servers since the "cloud" update). I'm expressing my personal opinion about the server because it is very close to becoming my main server. and pointing out the flaws in the logic being used to call for tons more free transfers. Why would you give out more free transfers when you don't know whether they are going to work out any better than the current ones have (from what I've read, failing to be subbed continuously is only one of the problems with people saying they have been subbed continuously and not getting the transfers as well). Not to mention, support of the game by extended subbing should count for more than just physical location. Link to comment Share on other sites More sharing options...
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