Spreez Posted December 16, 2011 Share Posted December 16, 2011 Smart move BW. Link to comment Share on other sites More sharing options...
Zentaos Posted December 16, 2011 Share Posted December 16, 2011 Thank you BW....and I think all the haters need to bow before you and acknowledge your POWER!!!!! Link to comment Share on other sites More sharing options...
Elror Posted December 16, 2011 Share Posted December 16, 2011 Wow nice marketing fail, this is crap. Pre ordered on amazon, will have my ship after december 29-30, so your 2 days are useless. Good job EA, you just lose a CE sell, im canceling right now.... Link to comment Share on other sites More sharing options...
Harthgrepa Posted December 16, 2011 Share Posted December 16, 2011 I pre-ordered yesterday from amazon when a new batch became available. Mine was shipped today,will arrive tomorrow,and I cancelled that wal-mart mess. I also will try to play tonight. Thank you. That's awesome to hear, and yet, a bit messed up. I ordered the CE the day it was available on Amazon, and mine still hasn't shipped. ~S Link to comment Share on other sites More sharing options...
trippingmartian Posted December 16, 2011 Share Posted December 16, 2011 (edited) A relief! Thanks for throwing us a bone. Edited December 16, 2011 by trippingmartian Link to comment Share on other sites More sharing options...
Mattalica Posted December 16, 2011 Share Posted December 16, 2011 Bravo Bioware for making this desicion. Thank you. And Thank you for sorting out availability of the game. Amazon was only going to get the game to me on 2nd Jan, but now I'm expected to get it on 20th Dec - Im from Africa..... Bravo Link to comment Share on other sites More sharing options...
Darth_Victus Posted December 16, 2011 Share Posted December 16, 2011 Two days is a good number and more then enough time. Thanks for listening! You have made me a happy Sith Lord. Link to comment Share on other sites More sharing options...
sekiryo Posted December 16, 2011 Share Posted December 16, 2011 Dang! I was having so much fun showing that video of a certain german furor during the 3rd reich(sp?) crying over no grace period. good times. This was the 100% Correct decision from bioware, they met as close to the "Middle" as they could with their exec's and their customers. Because grace period would also give pre-order people a chance to not pay-in-full until 2 days after launch if they ust put $5 on the table at gamestop or something. But then CE people had the whole shipping fiasco, then our fans overseas, shipping times are rough. WTB Teleportation devices. Link to comment Share on other sites More sharing options...
Elror Posted December 16, 2011 Share Posted December 16, 2011 Bravo Bioware for making this desicion. Thank you. And Thank you for sorting out availability of the game. Amazon was only going to get the game to me on 2nd Jan, but now I'm expected to get it on 20th Dec - Im from Africa..... Bravo how do you did that? im still waiting for it between dec 29 and jan 4 Link to comment Share on other sites More sharing options...
APhantasm Posted December 16, 2011 Share Posted December 16, 2011 Amazon came through! I just received this email today: And check out the delivery date: Dec 16...tomorrow. I am a member of Amazon Prime, so I had 2-day shipping. Big thanks and kudos to Stephen Reid and the others who've played a role in making this happen. It's great they finally are shipping your orders. I wish like heck that Walmart would do the same for us. Link to comment Share on other sites More sharing options...
StealthNerf Posted December 16, 2011 Share Posted December 16, 2011 how do you did that? im still waiting for it between dec 29 and jan 4 Courier shipping option it sounds like. Link to comment Share on other sites More sharing options...
Muffino Posted December 16, 2011 Share Posted December 16, 2011 Thank you! Link to comment Share on other sites More sharing options...
Acegamer Posted December 16, 2011 Share Posted December 16, 2011 Link to comment Share on other sites More sharing options...
Elror Posted December 16, 2011 Share Posted December 16, 2011 Courier shipping option it sounds like. since it marked as shipping soon, i cant change the delivery speed Link to comment Share on other sites More sharing options...
Bashara Posted December 16, 2011 Share Posted December 16, 2011 Thankyou for this and sorting out the early shipping with Amazon etc. It will mean little to no downtime now for the vast majority, even in the red zone Link to comment Share on other sites More sharing options...
Kashaan Posted December 16, 2011 Share Posted December 16, 2011 They do listen. All those haters can relax now. Yeah, it only took hundreds of us contacting the Better Business Bureau to get them to do it. Here's the letter I got back after sending the complaint to the BBB. Greetings XXXX, Thank you for contacting us; we have received your email regarding your disappointment in not having a grace-period within our game launch parameters. We have had a lot of feedback on having a grace-period for players, who do not receive their game codes on or before December 20th 2011. We have fed this back to our management team, and we are now extremely happy to announce that we will be adding a grace period for players This means that everyone who pre-ordered and is in the Early Game Access program has forty-eight hours from launch in which to enter their product registration code, which will be found inside the physical Standard and Collector's Editions of the game; for digital editions of the game from Origin.com, the registration code will have been emailed to you after December 16th and will arrive before December 19th at 11:59PM EST. We advise all players to enter their game codes as early as possible and we apologize for not having this grace-period in place sooner. If there is anything further we can help you with please don’t hesitate to let us know. Galactic Support is our specialty… Ben Gibson, Alpha Squadron, Star Wars: The Old Republic Customer Service. Regardless, nice job EA for actually doing something to make up for your mistake. It takes a bigger person to own up to mistakes than to just ignore their customers. Link to comment Share on other sites More sharing options...
Tarfang Posted December 16, 2011 Share Posted December 16, 2011 Life is good. Link to comment Share on other sites More sharing options...
DarthMaulUK Posted December 16, 2011 Share Posted December 16, 2011 Mine wont arrive until Dec28th from Amazon US but will probably grab the DD from Origin to tied me over. Expensive month December but I dont give Xmas presents to anyone but myself ho ho ho Link to comment Share on other sites More sharing options...
MandyCandy Posted December 16, 2011 Share Posted December 16, 2011 What happens if you don't redeem your code until after the grace period? Are you just unable to play until you register your game and set up a subscription, or do your EGA characters get deleted? I made two characters during EGA, but I'm going to be out of the country for a couple of weeks, and won't be back until January, and I really don't want to lose them. Link to comment Share on other sites More sharing options...
EwokRock Posted December 16, 2011 Share Posted December 16, 2011 Makes sense, thanks Link to comment Share on other sites More sharing options...
Darth_Victus Posted December 16, 2011 Share Posted December 16, 2011 Thankyou for this and sorting out the early shipping with Amazon etc. It will mean little to no downtime now for the vast majority, even in the red zone Well there will be a slight downtime for me XD. I will be there on launch day, but my wife wont let me open my CE until Christmas Link to comment Share on other sites More sharing options...
DarthSithdious Posted December 16, 2011 Share Posted December 16, 2011 if i'm a Sith, i have been defeated by your kindness ok, 48hrs is not too bad i guess...considering that you've given us access to Test and Early Access. Thanks EA/BW.. Link to comment Share on other sites More sharing options...
weirdperson Posted December 16, 2011 Share Posted December 16, 2011 Sigh that sucks people in Aus don't get there hard copy's from Amazon till the 30th of Dec Link to comment Share on other sites More sharing options...
ForumRabbit Posted December 16, 2011 Share Posted December 16, 2011 Sigh that sucks people in Aus don't get there hard copy's from Amazon till the 30th of Dec Yeah. What sucks more is the early access period being defeatist once all regions can play the game (unknown at this point, at least January or later), screwing up queue times again and having the racist bigots come out again with 'well maybe we should all Brazilians on a server...' Link to comment Share on other sites More sharing options...
Kodosong Posted December 16, 2011 Share Posted December 16, 2011 Even with the fastest shipping option from amazon i doubt it will reach australia in 2 days thanks for implementing a grace period but its not long enough for me i am still looking at not being able to play is there some way i can forward my amazon shipping details to bioware support so you can see i didnt cancel my preorder and extend my grace period? Same here. I am thinking of cancelling Amazon order and ordering digital copy. This begs the question is the Origin store accepting paymets from Australia? Kodo Link to comment Share on other sites More sharing options...
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