Deimir Posted March 28, 2016 Share Posted March 28, 2016 We've all read the FAQ before, they'll tell you you're supposed to get your subscribers' grant every 30 days. Anyone who has put in a ticket about their cartel coins being late has also been told there may be a delay of up to 72 hours. What they don't tell you is that every time your cartel coin grants have one of those delays, the 30-day countdown until your next grant doesn't start until after that 72 hour "processing" time. This has been happening consistently on the accounts of myself and several others, leading to cartel coin grants coming in on a 33 day cycle instead of every 30 days. Trying to contact support about this has been a fun experience, with them trying to pass the whole thing off by saying that I don't know how to read a calendar. It took until my fourth ticket for someone to acknowledge there's a problem and that they would "look into it," but also saying there was nothing they could do to help. The purpose of this topic is to show folks an easy way to check if they are receiving their cartel coins on time, and to show just how much of an impact this delay can have when it is allowed to compound itself. To check your cartel coin grants, find two consecutive grant dates in your ledger, then head over to this site. Entering the two dates will give you a count of how many days there were between grants. If your grants are coming in every 30 days then you are good to go, but if you, like me, are receiving them every 33 days, then you may want to make a ticket. And now for the boring math portion of this post. The left column below shows the dates I have been receiving my grants since I reactivated last year. The right column of dates are where I would have received grants had I been actually receiving them every 30 days. Dates are in MM/DD/YY format. 08/03/15 --- 08/03/15 09/05/15 --- 09/02/15 (3 days difference) 10/08/15 --- 10/02/15 (6 days) 11/10/15 --- 11/01/15 (9 days) 12/13/15 --- 12/01/15 (12 days) 01/15/16 --- 12/31/15 (15 days) 02/17/16 --- 01/30/16 (18 days) 03/21/16 --- 02/29/16 (21 days) As you can see, initially the 3 days aren't so bad, but now they have built up to where my latest grant was three weeks late compared to a 30-day cycle. After ten months, the delay builds to a full 30 days, meaning you would only have received 9 grants over the course of those 10 months. Despite repeatedly asking support to address it, I still haven't gotten an answer as to whether I could even receive my final cartel coin grant when my subscription runs out in September, since by following this pattern forward, my final grant wouldn't come until more than 36 days past the end date of my subscription. I encourage anyone who is seeing a similar 33 day pattern on their cartel coins to make a ticket and reply here, so we can show this isn't just a couple of isolated accounts, it's an intrinsic problem in the way their system tracks grants that they need to fix. Link to comment Share on other sites More sharing options...
Mohamaguena Posted March 28, 2016 Share Posted March 28, 2016 Confirmed on my account, it's happening and may no be a lot but in 300.000 players that make some bad numbers there. For me it's the last sub, coz the product it's not what I spected, but if I where a regular I will be really pissed out. Link to comment Share on other sites More sharing options...
LegionAlpha Posted March 28, 2016 Share Posted March 28, 2016 (edited) Good catch. I think this is a big issue they should address as it directly relates to a false advertisement. The false advertisement is that you do get your cartel coins every 30days on a 30day cycle, when really you are in fact getting screwed by not getting them every 30 days as shown by OP, but it is not evident till a good 7-10months has passed. However, at this point, staying subbed for 7-10 months consistently right now is something rare in and of itself due to the state of game for a majority of players. Most take a good month or two break (Note: I didn't say everybody, but most do hit the unsub button within that time period at least once.) Good work. Edited March 28, 2016 by LegionAlpha Link to comment Share on other sites More sharing options...
branmakmuffin Posted March 28, 2016 Share Posted March 28, 2016 (edited) However, at this point, staying subbed for 7-10 months consistently right now is something rare in and of itself due to the state of game for a majority of players. Most take a good month or two break (Note: I didn't say everybody, but most do hit the unsub button within that time period at least once.) You have no idea what "most" do. Edited March 28, 2016 by branmakmuffin Link to comment Share on other sites More sharing options...
Mohamaguena Posted March 28, 2016 Share Posted March 28, 2016 Good catch. I think this is a big issue they should address as it directly relates to a false advertisement. The false advertisement is that you do get your cartel coins every 30days on a 30day cycle, when really you are in fact getting screwed by not getting them every 30 days as shown by OP, but it is not evident till a good 7-10months has passed. However, at this point, staying subbed for 7-10 months consistently right now is something rare in and of itself due to the state of game for a majority of players. Most take a good month or two break (Note: I didn't say everybody, but most do hit the unsub button within that time period at least once.) Good work. So infact the company it's hurting the harcore players or what it's the same, their most loyal player base. Link to comment Share on other sites More sharing options...
xkcurtisx Posted March 28, 2016 Share Posted March 28, 2016 checked for the past couple of months your theory is correct i am in over a month 'not granted for' . It not only can take up to 72 hours. it WILL take that time. So yeah essentially we're being lied to yet again. Deja'vu Link to comment Share on other sites More sharing options...
intrique Posted March 28, 2016 Share Posted March 28, 2016 i havent noticed a major difference in my ledger 2-3 days is the most ive seen so far Link to comment Share on other sites More sharing options...
xkcurtisx Posted March 28, 2016 Share Posted March 28, 2016 i havent noticed a major difference in my ledger 2-3 days is the most ive seen so far check in the course of several months and add those 2-3 days together and tell us what your final number is over how many months Link to comment Share on other sites More sharing options...
Exokill Posted March 28, 2016 Share Posted March 28, 2016 Exactly the same thing is happening with my Cartel Coin grant , just checked going back to October Will open a ticket Link to comment Share on other sites More sharing options...
iankalo Posted March 28, 2016 Share Posted March 28, 2016 Oh... and they erased our "Show your payment history" so we cant see how much CC they owe us already... Im a sub since 2012 but now I can see just my last 15 payments from 2015 to present day. Can you see your older payments? Link to comment Share on other sites More sharing options...
Max_Killjoy Posted March 28, 2016 Share Posted March 28, 2016 Same pattern here. I'll be putting in a friendly ticket that this is something they need to address. Link to comment Share on other sites More sharing options...
Unperson Posted March 28, 2016 Share Posted March 28, 2016 Yeah, something's off. I'm seeing perfect 33-day intervals right up until year's end (12/30), but then on 01/02, I have another grant. Whew, looks like it sorts itself out, right? Wrong. Next grant is on 03/05, 63 days later. I'm assuming I won't see the next one before 07/04. Evidently this is on an uninterrupted subscription. I'd send a ticket, but my ability to trust M0-T0 to do anything beyond copy-pasting an irrelevant reply has been greatly diminished... Link to comment Share on other sites More sharing options...
DarthDymond Posted March 28, 2016 Share Posted March 28, 2016 Same, 33 days each time, counting from the date the Coins were actually granted, not when they were originally due. Link to comment Share on other sites More sharing options...
Taramayne Posted March 28, 2016 Share Posted March 28, 2016 And now for the boring math portion of this post. The left column below shows the dates I have been receiving my grants since I reactivated last year. The right column of dates are where I would have received grants had I been actually receiving them every 30 days. Dates are in MM/DD/YY format. 08/03/15 --- 08/03/15 09/05/15 --- 09/02/15 (3 days difference) 10/08/15 --- 10/02/15 (6 days) 11/10/15 --- 11/01/15 (9 days) 12/13/15 --- 12/01/15 (12 days) 01/15/16 --- 12/31/15 (15 days) 02/17/16 --- 01/30/16 (18 days) 03/21/16 --- 02/29/16 (21 days) . I think some folks are misinterpreting this to mean that the interval between grants is slowly increasing. I don't think this is the case, as the interval you show seems to remain at 33 days each time. If it were truly adding an extra 3 days on and compounding, then your intervals would be 33, 36, 39, 42 days, etc. eventually stretching to over two months between grants. I don't see this in the pattern you posted. It seems to remain a steady 33 day interval. Can't speak for others but I'll take 33 days; it's not that huge a deal to me. Link to comment Share on other sites More sharing options...
killershrike Posted March 28, 2016 Share Posted March 28, 2016 So you are fine with only getting 11 CC grants per year instead of 12? Link to comment Share on other sites More sharing options...
jubakumbi Posted March 28, 2016 Share Posted March 28, 2016 So you are fine with only getting 11 CC grants per year instead of 12? Yes. Typing this probably costs me more. Link to comment Share on other sites More sharing options...
Taramayne Posted March 28, 2016 Share Posted March 28, 2016 So you are fine with only getting 11 CC grants per year instead of 12? Hmmm. Yeah, I am. There are other things that annoy me more. (No I won't jack the thread to go into them.) Link to comment Share on other sites More sharing options...
richiesilva Posted March 28, 2016 Share Posted March 28, 2016 Hmmm. Yeah, I am. There are other things that annoy me more. (No I won't jack the thread to go into them.) Fine, but to most I bet it's quite a big deal. It would be to me. Link to comment Share on other sites More sharing options...
Taramayne Posted March 28, 2016 Share Posted March 28, 2016 Fine, but to most I bet it's quite a big deal. It would be to me. That's fair enough. If it can get changed via CS tickets it would be kewl. I'll even check my dates and put one in myself if it's happening to me. Time will tell. Link to comment Share on other sites More sharing options...
jubakumbi Posted March 28, 2016 Share Posted March 28, 2016 Fine, but to most I bet it's quite a big deal. It would be to me. If the virtual equivalent of $3 to $5 dollars over the course of a year or more is a big deal to you, SWTOR is not your main problem IMO. Link to comment Share on other sites More sharing options...
Max_Killjoy Posted March 28, 2016 Share Posted March 28, 2016 Perhaps it's a matter of principle, rather than raw dollar value. Link to comment Share on other sites More sharing options...
richiesilva Posted March 28, 2016 Share Posted March 28, 2016 Perhaps it's a matter of principle, rather than raw dollar value. Thank you. Link to comment Share on other sites More sharing options...
DarthDymond Posted March 28, 2016 Share Posted March 28, 2016 I think some folks are misinterpreting this to mean that the interval between grants is slowly increasing. I don't think this is the case, as the interval you show seems to remain at 33 days each time. If it were truly adding an extra 3 days on and compounding, then your intervals would be 33, 36, 39, 42 days, etc. eventually stretching to over two months between grants. I don't see this in the pattern you posted. It seems to remain a steady 33 day interval. Can't speak for others but I'll take 33 days; it's not that huge a deal to me. It is an increasing interval, relative to the actual date the Coins are supposed to be issued. If I bought a 180-day subscription on Jan 1st 2016, with the understanding that I would get CCs issued every 30 days, then I would expect to get Coins on: Jan 1st Jan 31st March 1st March 31st April 30th May 30th But by getting them every 33 days - tolling from the date of the actual issuance, not the original due-date - you get an expanding interval: Jan 1st Feb 3rd (3 days late from Jan 31st) March 7th (6 days late from March 1st) April 9th (9 days late from March 31st) May 12th (12 days late from April 30th) June 14 (15 days late from May 30th) Link to comment Share on other sites More sharing options...
Knorlac Posted March 28, 2016 Share Posted March 28, 2016 Perhaps it's a matter of principle, rather than raw dollar value. Indeed. It might not be a big financial loss depending on how long this has been going on and how long a player has subscribed, but the "Whatever!? I don't care attitude" displayed here sure serves to explain how certain companies can get away with their less than honest behaviour. Link to comment Share on other sites More sharing options...
Taramayne Posted March 28, 2016 Share Posted March 28, 2016 (edited) It is an increasing interval, relative to the actual date the Coins are supposed to be issued. If I bought a 180-day subscription on Jan 1st 2016, with the understanding that I would get CCs issued every 30 days, then I would expect to get Coins on: Jan 1st Jan 31st March 1st March 31st April 30th May 30th But by getting them every 33 days - tolling from the date of the actual issuance, not the original due-date - you get an expanding interval: Jan 1st Feb 3rd (3 days late from Jan 31st) March 7th (6 days late from March 1st) April 9th (9 days late from March 31st) May 12th (12 days late from April 30th) June 14 (15 days late from May 30th) This is a mathematical illusion. Regardless of the calendar dates appearing to shift, the interval remains a constant 33 days. What would seem to happen, as some have observed, is that it adds up over the course of a year to only 11 grants instead of 12. Again this is not a HUGE deal to me, but I'll still put in a ticket of my own to support the cause. Edited March 28, 2016 by Taramayne Link to comment Share on other sites More sharing options...
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