McCay Posted February 22, 2016 Share Posted February 22, 2016 I have two accounts, and my second account, which is younger than my main account) only received the email. However, I believe in the past SW:TOR emails, that account got emails before my main account would. I figured this was the case too, but I will throw my hat into this ring for my main account. Link to comment Share on other sites More sharing options...
Jimboodown Posted February 22, 2016 Share Posted February 22, 2016 Haven't received a mail yet. Link to comment Share on other sites More sharing options...
TrueMarksmens Posted February 22, 2016 Share Posted February 22, 2016 (edited) Hey folks, I wanted to let all of you know that we are looking into the emails. For starters, here are a few things you should look for. As always, make sure to check all of your email folders, including spam, promotions, etc. The subject line of the email is either "A Familiar Face Joins Your Team - Play Chapter 10 Now!" or "Chapter 10 and Firebrand are here - Play Now!". I know of some users who deleted the email thinking it was just our normal newsletter, but your codes were contained in those emails. Now, with all of that being said, I am looking into a few things: Was the email sent to everyone who qualified.Were there any errors during sending, that caused some people to be missed.Did any other issues occur during the process which caused some people to be missed. I have been going through this thread to verify that users were properly identified. As an example, Mutiny, the OP of this thread. I can see that you qualified for the email, and are on the list of people who received emails. So now I am checking on our side to ensure that users like you were in fact properly sent their email. I will let you know what I find out! -eric Hi, Eric. I am one of those individuals that has still not received the email. I checkmarked all three boxes, I know the email address is correct, and it's definitely not in my junk mail. Hope this gets sorted out! Edited February 22, 2016 by TrueMarksmens Link to comment Share on other sites More sharing options...
neitsabesax Posted February 22, 2016 Share Posted February 22, 2016 No email here either Link to comment Share on other sites More sharing options...
Deaviend Posted February 22, 2016 Share Posted February 22, 2016 I also haven't received my codes. Link to comment Share on other sites More sharing options...
GelstonJ Posted February 22, 2016 Share Posted February 22, 2016 Yeah, none for me. CS closed my ticket and told me to call.... I opened the ticket in the first place because when I called them they told me to open a ticket. I suppose I'll just wait. Link to comment Share on other sites More sharing options...
lordbard Posted February 22, 2016 Share Posted February 22, 2016 I have not received my grant Link to comment Share on other sites More sharing options...
eriksarcasm Posted February 22, 2016 Share Posted February 22, 2016 Just reposting so my name doesn't get lost in the shuffle. Thanks for looking into it Eric. Link to comment Share on other sites More sharing options...
bingobeawr Posted February 22, 2016 Share Posted February 22, 2016 Hello I have not received the code yet either. I am subscribed and have email opt-in since I was a subscriber which was since 2012. Link to comment Share on other sites More sharing options...
Rob_Knight Posted February 22, 2016 Share Posted February 22, 2016 No Cartel Coin Code here either? Link to comment Share on other sites More sharing options...
Noraakci Posted February 22, 2016 Share Posted February 22, 2016 I have not received my email. I checked my eligibility before and after the promotional due date and checked all of my email folders. I also ran searched for the devs posted email titles and came up with nothing. The last email I received was on 02/14/2016 for my regular complimentary cartel coin grant. Link to comment Share on other sites More sharing options...
IanWindram Posted February 22, 2016 Share Posted February 22, 2016 I've not had these emails for as long as I've played the game. Always had the 3 boxes checked under Basic Info too Link to comment Share on other sites More sharing options...
Triandis Posted February 23, 2016 Share Posted February 23, 2016 I have not received the email. Have been subbed since launch and opted in to all email options. Link to comment Share on other sites More sharing options...
Phinner Posted February 23, 2016 Share Posted February 23, 2016 I haven't received the email yet. =( Link to comment Share on other sites More sharing options...
Romeugues Posted February 23, 2016 Share Posted February 23, 2016 Can somebody verify if you need to be subscribed to all the emails or just the Swtor one? I only have Swtor emails checked and I'm wondering if that's why I haven't received the code. Link to comment Share on other sites More sharing options...
Salmonleap Posted February 23, 2016 Share Posted February 23, 2016 (edited) @EricMusco and company. I just checked my email inbox, spam, and deleted folders and no joy on the code-containing email. Tons of other emails from you guys, but not that one. Edit: Please disregard. The email was in a server-side spam-trap a jump upstream from my IMAP server. I guess I paid the price for having such a convoluted email setup. Edited February 23, 2016 by Salmonleap Link to comment Share on other sites More sharing options...
DSyndri Posted February 23, 2016 Share Posted February 23, 2016 I have not received an email either. Link to comment Share on other sites More sharing options...
MasterSpatula Posted February 23, 2016 Share Posted February 23, 2016 Burying the code in a newsletter email was, perhaps, not the wisest course of action. Link to comment Share on other sites More sharing options...
stonedfox Posted February 23, 2016 Share Posted February 23, 2016 Have not received the code at all yet. Link to comment Share on other sites More sharing options...
Nelsitokiller Posted February 23, 2016 Share Posted February 23, 2016 I havent recived my coins :\ Link to comment Share on other sites More sharing options...
GelstonJ Posted February 23, 2016 Share Posted February 23, 2016 Can somebody verify if you need to be subscribed to all the emails or just the Swtor one? I only have Swtor emails checked and I'm wondering if that's why I haven't received the code. Eric said just the SWTOR one in a thread somewhere. It was basically just one of their regular mailers, but it had codes at the bottom. Link to comment Share on other sites More sharing options...
ElbowDeepFisting Posted February 23, 2016 Share Posted February 23, 2016 Still haven't got mine. Link to comment Share on other sites More sharing options...
aerockyul Posted February 23, 2016 Share Posted February 23, 2016 I checked my spam folder like Eric suggested, it was in there. Thanks Link to comment Share on other sites More sharing options...
LanEX Posted February 23, 2016 Share Posted February 23, 2016 Burying the code in a newsletter email was, perhaps, not the wisest course of action. Agreed. Sadly, it ended up being easier to miss or erase. I got the code, but a friend that was annoyed with the teaser, didn't because he was unsubscribed from the newsletter. Pity Link to comment Share on other sites More sharing options...
Genicia Posted February 23, 2016 Share Posted February 23, 2016 Agreed. Sadly, it ended up being easier to miss or erase. I got the code, but a friend that was annoyed with the teaser, didn't because he was unsubscribed from the newsletter. Pity Yeah if they wanted to give us a valentine's gift they should have just given subscribers the CC directly to their account. Link to comment Share on other sites More sharing options...
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