KyaniteD Posted October 23, 2015 Share Posted October 23, 2015 3rd time's a charm - CS responded and unlocked both Music Therapy Probe and Malgus Holo Statue into my collections. Squeaky wheel gets the oil, I guess? Welps, thanks for reporting back. Anything special you said or did? Referred to the dev post? Link to comment Share on other sites More sharing options...
theSCARAYone Posted October 23, 2015 Share Posted October 23, 2015 Some items do some items don't. Link to comment Share on other sites More sharing options...
Nothing_Shines Posted October 23, 2015 Share Posted October 23, 2015 (edited) Well I just picked up the stronghold dual lightsaber and pistol from the binary rep vendor. After modding the saber it didn't unlock in collections. I then waited two hours for the pistol's timer to run down and it turned into a bind on equip item instead of unlocking. When I equipped it, it bound to me and, you guessed it, didn't unlock in collections. Zero response from CS and I am not holding my breath. And yes they were previously unlockable in collections. I got the sniper rifle and single blade lightsaber pre 4.0 and they unlocked just fine. I don't feel like testing with more rep items, but my guess is when they combined the vendors they screwed up the tags identifying which items were collectible. Edited October 23, 2015 by Nothing_Shines Link to comment Share on other sites More sharing options...
KyaniteD Posted October 23, 2015 Share Posted October 23, 2015 (edited) Some items do some items don't. It just gets weird when the same item unlocks for some people and doesn't for others and those who don't get the unlock are told by CS that these items are not supposed to unlock... (i.e. I bought Satele and Malgus statue from rep vendor and they unlocked without problem, while some others apparently had problems with exactly these items from exactly that source.) Edited October 23, 2015 by KyaniteD Link to comment Share on other sites More sharing options...
PatT Posted October 23, 2015 Share Posted October 23, 2015 Yup, Music Therapy Probe and Pocket Sarlacc dont add to collections after the sale timer ends, all the other items add to collection on the Bounty rep vendor, just not those. I sent a ticket in, still waiting atm. Also Dramatic Extrovert Armor on the Star Cluster rep Vendor doesn't work after timer ends or adding in a mod. Havnt tried the armors on the ICE rep vendors yet, the single items work. Well, my music therapy probe was purchased off the gtn, originally from a pack and it is unlocked. But I have a speeder I got from the rep vendor that has *not* unlocked. I never questioned it, when I open the window in collections it says "see the rep vendor for more copies". The message suggests that this is intentional, not a bug. Link to comment Share on other sites More sharing options...
KyaniteD Posted October 23, 2015 Share Posted October 23, 2015 Well, my music therapy probe was purchased off the gtn, originally from a pack and it is unlocked. But I have a speeder I got from the rep vendor that has *not* unlocked. I never questioned it, when I open the window in collections it says "see the rep vendor for more copies". The message suggests that this is intentional, not a bug. Those aren't the items discussed here, though, and it's been always clear that they were not supposed to be unlockable. They were rep-only bonus items. But other items dropped from packs, like the Malgus and Satele statue or some armor items, and are marked as unlockable in collections, yet some people don't get the unlock when they buy these items from the rep vendors, although a dev post said that the source doesn't matter, as long as it's the same item. Link to comment Share on other sites More sharing options...
TangledDruid Posted October 23, 2015 Share Posted October 23, 2015 This is a strange issue. I bought the Mira armour set, and it is in my collection now. Is it just *some* sets? Link to comment Share on other sites More sharing options...
IanArgent Posted October 23, 2015 Share Posted October 23, 2015 That's the exact answer I got from CS - that some, but not all, rep items would count as unlocking for collections. Link to comment Share on other sites More sharing options...
AlrikFassbauer Posted October 23, 2015 Share Posted October 23, 2015 Remember that "Rebuilt Darth Vader" - like regeneration item that was sold through reputation vendors for cheap credits ? It has an Cartel Market symbol now. Link to comment Share on other sites More sharing options...
RavageXX Posted October 23, 2015 Author Share Posted October 23, 2015 Welps, thanks for reporting back. Anything special you said or did? Referred to the dev post? I referred multiple times to this post, as well as the one with the developer text in it... I also voiced my displeasure (politely, mind you) at the inconsistencies of what CS representatives are replying with. I mentioned that a few users (in this thread) have had the exact same items unlock in their collections. Link to comment Share on other sites More sharing options...
RavageXX Posted October 23, 2015 Author Share Posted October 23, 2015 (edited) Seems like there is a lot of confusion - in this thread and on the customer service side. The problem is with items that appear in both Cartel packs and on corresponding reputation vendors. If you buy a pack, the way the game is supposed to work is that armour sets/mounts/toys/etc that drop from that pack are unlockable in your collections tab. Reputation vendors also sell many of the items found in packs, but the really rare items generally require a very high reputation rating. The reputation rating requires quite a bit of money (or credits if you're able to snag the packs/crates from the gtn) because those rep boosting items are only found in packs. I believe it took me 5 or 6 hypercrates to achieve the legendary status in the faction I was after. The problem is that the items that appear in BOTH the packs AND on the vendor are seemingly, at random, not unlocking in people's collections when they BUY IT FROM THE VENDOR. Just in this thread alone, multiple people have claimed the same item I was having trouble with unlocked just fine when they bought it from the rep vendor. This does not apply to items that are only found on rep vendors but NOT in packs, as it clearly states in the collections tab that the only way to get more copies of this item (whatever it may be) is to buy it again from the vendor. NO ONE has a problem with this, because it's clearly spelled out. The issue is that if indeed certain PACK AND VENDOR REP items are intended to NOT be unlockable when bought from the vendor, then it would only stand to reason that it be clearly labelled as such on the vendor. This "try and see" approach is ridiculous when you take into account how much money it actually takes to get a Champion or Legendary standing with individual Cartel reps. As stated before, a Dev specifically said this is a bug, and that items that appear in both packs AND on the vendors are SUPPOSED to unlock in your collections. It doesn't matter how you got that item, as long as it appears in a pack and on the vendor, its supposed to go. Customer service seems to be completely unaware or oblivious to this issue. It really doesn't help that we have not had any official answer on this in over a year, and we are just forced to constantly submit tickets and hope/pray that the customer service rep dealing with your issue actually cares enough to read your issue, understand it, and remedy it. It took me 3 tickets until my issue was clearly understood and addressed. The first response was in broken english, and said basically "customer service can't unlock items - wait for the patch." - Ticket closed. The second reply was a canned copy and paste that just listed all of the things customer service can't do, and then said "if you don't see your issue here, assume we can't help you." - Ticket closed. Third reply apologized, unlocked both items I had an issue with, reminded me I needed to spend cartel coins to unlock them, and wished me well. Where as ultimately I am pleased with the result, I do find it troubling and concerning that I had to open 3 tickets and dig up a thread to reference multiple times. I wonder how many people have just assumed that everything was working as intended and thus bought items repeatedly using cartel certs (which aren't exactly plentiful) to get them on multiple characters when in fact they were experiencing a bug and should be afforded a remedy by customer service. Edited October 23, 2015 by RavageXX Link to comment Share on other sites More sharing options...
RevansSoul Posted March 30, 2016 Share Posted March 30, 2016 Bumping because still relevant. I submitted two tickets on this already for the Basic Men's Trunks, two times I got the copy paste reply "This particular case appears to have been caused by a bug within the game that will need to be corrected in a future game update and as such, cannot be corrected by Customer Service. " I replied to the ticket, let's hope for the best this time. Link to comment Share on other sites More sharing options...
KyaniteD Posted March 31, 2016 Share Posted March 31, 2016 (edited) I tried tickets a couple times, too, with regard to "Grit" and "Fortitude" Blasters and eventually got a response that it indeed seems odd and will be checked out. There is something really messed up with the former rep-only items that are now available in packs. Some item descriptions don't reflect the changes, some don't even light up in collections once you equip them, some cannot be unlocked, some a combination of all. I sent a couple emails, though, with screenshots and detailed description of the problem. Eventually I got this response: I agree with what you are saying about the unlock showing in collections, it sounds like a bug, unfortunately these do happen This is not something I was aware of, and is not currently on the known issues list, I would like to apologize to you for any frustration this issue may have caused. I have taken a copy of your report and forwarded it to our development team, who will investigate further. Edited March 31, 2016 by KyaniteD Link to comment Share on other sites More sharing options...
BenduKundalini Posted March 31, 2016 Share Posted March 31, 2016 I used to believe that no Rep item could go to collections or be carbon copied to guild in the case of decos. Well, there are exceptions. Some mounts and some toys of the Life Day event or Casino event for instance. As for decos some of the Gree DECOS can be carbon copied and others not (don't expect skins or guns in collections lol!) Link to comment Share on other sites More sharing options...
KyaniteD Posted March 31, 2016 Share Posted March 31, 2016 I used to believe that no Rep item could go to collections or be carbon copied to guild in the case of decos. Well, there are exceptions. Some mounts and some toys of the Life Day event or Casino event for instance. As for decos some of the Gree DECOS can be carbon copied and others not (don't expect skins or guns in collections lol!) That's how it used to be, yes. But since 4.0 many of the formerly rep-only items were added to cartel packs (like Fortitude blaster, BK-0 Combustion armor set etc.) Link to comment Share on other sites More sharing options...
Cayoimeah Posted September 10, 2016 Share Posted September 10, 2016 (edited) So having read this thread and multiple others it seemed to me as if the items were meant to unlock. Figured after an hour of research I'd make the purchase and if it didn't work then I would be able to write CS and get some help. I know....naive right? This is the response to my ticket about the Amended Mystic Armor that did not unlock in Collections: Hello, My name is James from Star Wars: The Old Republic Customer Support and I have taken a look into your ticket. I understand that you purchased the Amended Mystic armour set from a reputation vendor. The developers recently decided that reputation items should not be unlocking in the collections which is why this set hasn't unlocked for you. Unfortunately this isn't something I'm allowed to make exceptions for as much as I would like to as this is a decision being enforced by the studio. You can still find the pieces on the GTN and those will unlock once you have all of them. If there is anything else that myself or one of my colleagues can help with please let us know and we will be more than happy to help. Please note our system automatically closes tickets we respond to but you can always contact us again or reply to get us to take another look. Sincerely, James Star Wars ™: The Old Republic™ Customer Service WHY is this information not CLEARLY put SOMEWHERE, ANYWHERE so that people will know? I have this beautiful armor that was for my inquisitor sitting on my Sith Warrior now and will NEVER be used. I am feeling especially raw since I spent a ton of money yesterday getting the Stronghold packs to GET the rep to get the certs to get this stupid armor, and if I had known it was only going to unlock on ONE character, I obviously would have purchased it on THAT character. Hindsight. 20/20. GRRRRR. Edited September 10, 2016 by Cayoimeah Link to comment Share on other sites More sharing options...
Tsillah Posted September 10, 2016 Share Posted September 10, 2016 So having read this thread and multiple others it seemed to me as if the items were meant to unlock. Figured after an hour of research I'd make the purchase and if it didn't work then I would be able to write CS and get some help. I know....naive right? This is the response to my ticket about the Amended Mystic Armor that did not unlock in Collections: WHY is this information not CLEARLY put SOMEWHERE, ANYWHERE so that people will know? I have this beautiful armor that was for my inquisitor sitting on my Sith Warrior now and will NEVER be used. I am feeling especially raw since I spent a ton of money yesterday getting the Stronghold packs to GET the rep to get the certs to get this stupid armor, and if I had known it was only going to unlock on ONE character, I obviously would have purchased it on THAT character. Hindsight. 20/20. GRRRRR. Clearly it was something they accidently forgot to put in the patch notes. Link to comment Share on other sites More sharing options...
AlienEyeTX Posted September 10, 2016 Share Posted September 10, 2016 So I decided I wanted a few Bounty Supply Co items bad enough to max out my rep which was a result of multiple hypercrates.... Imagine my dismay when I find out that my Music Therapy Probe doesn't end up in my collections..... Am I alone in thinking thats just a little ridiculous when you factor in how much real money it costs to max out a rep? I'm not allowed to spend some cartel coins to unlock it across my legacy after I've dropped the required cartel market certs? Ridiculous. I tend to agree. It takes a lot to get rep and certs for these items. Plus, rep is legacy, so items should be unlockable for all legacy charaters. It's silly to have it the way it is. Link to comment Share on other sites More sharing options...
AshlaBoga Posted September 10, 2016 Share Posted September 10, 2016 (edited) So having read this thread and multiple others it seemed to me as if the items were meant to unlock. Figured after an hour of research I'd make the purchase and if it didn't work then I would be able to write CS and get some help. I know....naive right? This is the response to my ticket about the Amended Mystic Armor that did not unlock in Collections: WHY is this information not CLEARLY put SOMEWHERE, ANYWHERE so that people will know? I have this beautiful armor that was for my inquisitor sitting on my Sith Warrior now and will NEVER be used. I am feeling especially raw since I spent a ton of money yesterday getting the Stronghold packs to GET the rep to get the certs to get this stupid armor, and if I had known it was only going to unlock on ONE character, I obviously would have purchased it on THAT character. Hindsight. 20/20. GRRRRR. I think that your CSR is mistaken. I'm pretty certain Eric (who would know) said that it's supposed to unlock. Resubmit another ticket. Edited September 10, 2016 by AshlaBoga Link to comment Share on other sites More sharing options...
wilseifert Posted September 10, 2016 Share Posted September 10, 2016 No... it is how they have been handling business since KotFE (4.0) launched last October. It is a prime example of how Bioware went back on their word when they introduced the Reputation system . I tried having things added back in February 2016 and kept getting the same response. Finally I gave up and had to purchase the Reputation Specific items off the GTN. With that being said I have max rep with all the vendors and I have hundreds of Cartel Market Certificates that are worthless unless I use them on decorations. Link to comment Share on other sites More sharing options...
Cayoimeah Posted September 11, 2016 Share Posted September 11, 2016 I think that your CSR is mistaken. I'm pretty certain Eric (who would know) said that it's supposed to unlock. Resubmit another ticket. I did resubmit the ticket--haven't heard anything yet, but will update when/if I do...I'm not holding my breath. I feel like this is far more complicated than it should be. A bit of coding to put a note on non-collectible pieces seems like a no-brainer to me. Link to comment Share on other sites More sharing options...
Halinalle Posted September 11, 2016 Share Posted September 11, 2016 (edited) They have said that if item is in collections after using the item it should appear there as collected. I bought Malgus holostatue a long time ago from reputation vendor. At first it didn't unlock. But with a bit of Google-fu I was able to find out that item doesn't get added to collections before refund timer runs out. After the timer has ran out you have to use the item. Edited September 11, 2016 by Halinalle Link to comment Share on other sites More sharing options...
wilseifert Posted September 11, 2016 Share Posted September 11, 2016 That was all pre 4.0, now you are SOL. I speak from experience. Link to comment Share on other sites More sharing options...
Damask_Rose Posted September 11, 2016 Share Posted September 11, 2016 Every once in awhile cm rep items will unlock after an update. It's totally random and unpredictable though. Link to comment Share on other sites More sharing options...
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