Toat Posted December 14, 2011 Share Posted December 14, 2011 Agree 100% with the tweet. Everyone knew EGA would be stagered first come first server, why are you crying about it now? It is NOT an issue because it is a policy that was known from day 1 of preorders. Link to comment Share on other sites More sharing options...
MEMEyou Posted December 14, 2011 Share Posted December 14, 2011 Get off your tall horse. This is not about entitlement. This is about a company that fails to see it is a customer service operation. This is about the 99% of customers trolling customer service preventing people with ACTUAL PROBLEMS from getting customer service. And I can ride any horse I want - tall or short, nobody died and made you my horse trainer. Link to comment Share on other sites More sharing options...
Nanotech Posted December 14, 2011 Share Posted December 14, 2011 So, what are the real issues that a Community Manager has to work with if not with the community? Link to comment Share on other sites More sharing options...
noctivagus Posted December 14, 2011 Share Posted December 14, 2011 I think the comment was brilliant. Getting into the game for EARLY ACCESS, which if you remember is actually BEFORE THE ACTUAL RELEASE DATE, is not a REAL ISSUE. Hell, when I worked at Best Buy in my younger years, I said much worse to customers who talked down to me or treated me like crap. The actual release date was the 13th. Everyone else just gets in later. Link to comment Share on other sites More sharing options...
JamesStarcaller Posted December 14, 2011 Share Posted December 14, 2011 Sympathies of the silent majority? lol That's a poor way to handle something in a public light on twitter. I'd rather be ignored than talked to like that. Bioware knew what they were getting into when they implented a system like this, I'm sure they expected QQ on this scale, and given that fact, he shouldn't have been so snide to that person. Just bad form is all. I actually am glad he said something back. These devs take way too much junk from the QQ e-peens around this place. They work hard to create an enjoyable game and get blasted for anything they end up doing right. Kudos Steve. Link to comment Share on other sites More sharing options...
Rhymez Posted December 14, 2011 Share Posted December 14, 2011 I think the comment was brilliant. Getting into the game for EARLY ACCESS, which if you remember is actually BEFORE THE ACTUAL RELEASE DATE, is not a REAL ISSUE. Hell, when I worked at Best Buy in my younger years, I said much worse to customers who talked down to me or treated me like crap. The customer IS NOT always right when the customer steps over the line of disrespect. This, i would have said the same thing, kudos to him for saying it Link to comment Share on other sites More sharing options...
Ramya Posted December 14, 2011 Share Posted December 14, 2011 No, not it's not a real issue. It's a perceived issue based on feelings of entitlement that are rampant in Western society. What he said. Link to comment Share on other sites More sharing options...
Fenatic Posted December 14, 2011 Share Posted December 14, 2011 Love the title of this thread.. How many signatures are going to contain quotes from whiners in the future... this thread title could be one of them. Link to comment Share on other sites More sharing options...
noctivagus Posted December 14, 2011 Share Posted December 14, 2011 This is about the 99% of customers trolling customer service preventing people with ACTUAL PROBLEMS from getting customer service. And I can ride any horse I want - tall or short, nobody died and made you my horse trainer. Stop making up statistics. Link to comment Share on other sites More sharing options...
MEMEyou Posted December 14, 2011 Share Posted December 14, 2011 There's no bigger REAL issue than not being able to play. On the 20th if you paid and can't play. That'll be an issue. Link to comment Share on other sites More sharing options...
Carltronus Posted December 14, 2011 Share Posted December 14, 2011 Stop throwing that word around like it actually means something. Maybe you're right though. Maybe we aren't entitled to something better than Comcastic marketing ploys. Hahahaha. Do you know how EA's servers work? No? Then I would suggest you don't presume to know better than Bioware. Link to comment Share on other sites More sharing options...
rawfox Posted December 14, 2011 Share Posted December 14, 2011 (edited) Agree 100% with the tweet. Everyone knew EGA would be stagered first come first server, why are you crying about it now? It is NOT an issue because it is a policy that was known from day 1 of preorders. yes everyone knew it, but until yesterday, noone felt it would be that bad. we have a changed situation here and BW would be great if they serve the coms demands instead of showing their ********s. Edited December 14, 2011 by rawfox Link to comment Share on other sites More sharing options...
blznhaze Posted December 14, 2011 Share Posted December 14, 2011 The tears keep flowing for another day, some people are just spoiled and/or can't read. Link to comment Share on other sites More sharing options...
HelluvaJedi Posted December 14, 2011 Share Posted December 14, 2011 When's the last time anybody tweeted a REAL issue to Reid? Link to comment Share on other sites More sharing options...
JonnyFS Posted December 14, 2011 Share Posted December 14, 2011 I work in tech support and 99.9 percent of the people I help are so stupid. I cant believe they issue these people a drivers license, Let alone let them operate a computer. I can imagine what the tech guys, devs of bioware are speaking of the users and it makes me smile. Sometimes you can ignore the customers issues just so you can get work done. I personally get a good laugh reading these forums through out my work day lol. Link to comment Share on other sites More sharing options...
ilrichard Posted December 14, 2011 Share Posted December 14, 2011 Right on ... People need to stop crying. Up to 5 days is all we need to be concerned about. If you didn't like the way it was phrased you shouldn't have pre-ordered. It's stupid to preorder anyway, turn up to 5 days into "I'm guarenteed to get in day 1 hour 1" and cry when it doesn't happen. I'm my faith in the swtor community is dropping by the minute. Link to comment Share on other sites More sharing options...
jedibcg Posted December 14, 2011 Share Posted December 14, 2011 (edited) Consider what he is talking about is people whining about wanting to get into the game....yeah that is not a real issue. No one told you you could play today. EGA was up to 5 days early. It still is 6 days out. If you get to play one day early you would still get in early. Though I haven't a clue what Stephen is working on I would imagine it is to help everyone out in enjoying the game. Constantly whining that you want in the game is just that whining not a real issue. Edited December 14, 2011 by jedibcg Link to comment Share on other sites More sharing options...
CaptainHagbard Posted December 14, 2011 Share Posted December 14, 2011 It's not an issue at all, because everyone who preordered knew what was going to happen. It's not like they said: "We'll let everyone in at once" and yesterday "Surprise! We'll stagger our pre-launch." Well, on the other hand I suppose BioWare knew what was bound to be going on in the forums until everyone has their invites. But still: He actually tries to resolve issues that he can resolve and bombarding him with tweets about you wanting to get into the game is neither helping you nor him. Link to comment Share on other sites More sharing options...
Rytineo Posted December 14, 2011 Share Posted December 14, 2011 That is great customer service. "Leave me alone because I can't help others." Link to comment Share on other sites More sharing options...
Khelien Posted December 14, 2011 Share Posted December 14, 2011 Thumbs up for Rockjaw, fully agree. Link to comment Share on other sites More sharing options...
MEMEyou Posted December 14, 2011 Share Posted December 14, 2011 Stop making up statistics. It's a figure of speech not a statistic - or you're just trolling. Link to comment Share on other sites More sharing options...
Skeelol Posted December 14, 2011 Share Posted December 14, 2011 On the 20th if you paid and can't play. That'll be an issue. No. Everyone should be able to play now. We payed the same amount of money. Link to comment Share on other sites More sharing options...
viewtifuldee Posted December 14, 2011 Share Posted December 14, 2011 I think he was right to say that. Sure, it's not worded as sugary as you'd like, but the guy has had to say the same thing over and over again. Stop bothering him about EGA. You'll get in when you get in...IF you even preordered. This is a really busy time what with the game launching, trying to make sure everything goes smoothly, etc. He doesn't have time to have to deal with people who are too impatient to wait for an email. Link to comment Share on other sites More sharing options...
noctivagus Posted December 14, 2011 Share Posted December 14, 2011 On the 20th if you paid and can't play. That'll be an issue. The EGA is not free. It's not a gift. It was an incentive to pre-order. Link to comment Share on other sites More sharing options...
Boundd Posted December 14, 2011 Share Posted December 14, 2011 oh my *********** god. you're such an idiot. Stephen has the patience of a *********** saint! He has to put up with ******* like you. He gets like 50 posts per seconds aimed at him. Stop wasting our time. He's absolutely right. Everyone wants to get into the game, it's bloody obvious. I would of exploded by now if I was him. I can't put up with this stupidity. Link to comment Share on other sites More sharing options...
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