Yeah, I never said you were wrong. Could've made my post clearer, sorry.
What I mean is this - there are hundreds of ways of doing things in MMOs. Over the last couple of years some solutions were proven to be working good, while others were proven to be working bad (or not working at all). Bioware seems to have chosen many bad solutions over the good ones. It's as trivial as a non-customizable UI and as serious and insulting as maintenance during day-time or even during peak-time.
It's not rocket science, all they had to do was to take a look at what works elsewhere and implement it. Instead, I see an attitude "THIS is what we did, and therefore it's the best solution. Take it or go away.". This poor attitude was already seen during beta testing, when they flat out ignored many many many suggestions, problems, bug reports and did what THEY wanted to do instead.
Sometimes I just feel that Bioware forgot who's actually gonna pay for playing their game.