They're learning, and I think they're actually learning pretty quickly. The new video update seems to be starting to pander to the community more than they used to. You can kind of tell they're a bit confused by all of this, but are trying to alter their community interactions to be less infuriating.
They still have a long way to go to get to live developer Q&As, design idea blogs and all that great stuff that you might be used to, but I think they're figuring it out a bit.