Game Update 7.4 "Chains in the Dark" Updates

[Nee-Elder]

1 minute ago, JuventusAndFCK said:

Has the imperial saboteur bug been fixed yet?

No -->  https://forums.swtor.com/topic/932406-saboteur-option-bugged/  ....and  it hasn't even been acknowledged yet by BioSword here:  https://forums.swtor.com/topic/932323-game-update-74-known-issues/  either.

./shrug

[rtyler]

Hi Jackie,

Not sure if this is tied to the memory leak issue, but I have an issue where the I will go to launch the game from either of the Steam based launcher or the directly downloaded version - sometimes get to the splash screen and occasionally But like 1 out (not sure how many) tries get into the game.

When it does not get into the game it will either black screen and then shut down or get to splash screen and then dump be back to desktop or get a BSOD pointing to a driver issue.

I have looked at the event viewer and seen the following:

Information

Fault bucket 1839078784478760938, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: swtor.exe
P2: 1.0.0.0
P3: 656fb220
P4: nvd3dumx.dll
P5: 31.0.15.4629
P6: 65677aad
P7: c0000005
P8: 0000000000eeab86
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.191be6b5-c88c-4525-a5dc-e865be95727c.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.80fcff0b-1f0d-4d77-8c98-0269aaefcbef.tmp.WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20231204_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ab87ef81-aa64-42ad-b4a1-973170713f76.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0436c522-20a7-4986-8c2b-78ca06a3e549.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.84d7c93d-9bd2-4e73-8829-b547d96eca31.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d8c5331c-c6a1-400a-afc7-1eb8b27698a4.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.2fe038c5-4b46-450a-8fb7-e44ced4faf7c.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_swtor.exe_5982fb7cac4239481325f90b974a7e928dc228d_51fcc130_804074b6-0237-4a06-891b-655094f2cd13

Analysis symbol:
Rechecking for solution: 0
Report Id: 6425c49a-a4bb-43bb-a65c-87ef554a3ad3
Report Status: 268435456
Hashed bucket: b201e840538cbf438985b8691ed04fea
Cab Guid: 0

Error

Faulting application name: swtor.exe, version: 1.0.0.0, time stamp: 0x656fb220
Faulting module name: nvd3dumx.dll, version: 31.0.15.4629, time stamp: 0x65677aad
Exception code: 0xc0000005
Fault offset: 0x0000000000eeab86
Faulting process ID: 0x0x2DEC
Faulting application start time: 0x0x1DA2B514A620FEC
Faulting application path: F:\Star Wars - The Old Republic\swtor\retailclient\swtor.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_31dab972145ae5a9\nvd3dumx.dll
Report ID: 6425c49a-a4bb-43bb-a65c-87ef554a3ad3
Faulting package full name:
Faulting package-relative application ID:

 

I have also tried to edit the clientsys,ini file to match my monitor and done a full reinstall on the system from Windows up along with a DDU and reinstall of my Nvidia Driver.

System is

• 14900K
• 3090TI
• 64GB DDR5 (6000mhz)
• 1440 Panel

I cannot go back to an earlier version of Windows as I can only install the most recent.

[Trebor-droffig]

well had my "expert" friend come over and scrub my entire system of anything Star wars related..i even erased any ingame photo's ,scrubbed my cloud backup of anything SW related ,removed steam (SW was the only game on it) ..even erased the main companys website from the PC and anything in memory  reloaded the game from scratch for the 12th time..and after 5 days im finally allowed to play till the next downgrade.. unfortunately that doesn't help my guilds or my lost 5 days of seasons ..actually got it running last night but wanted to see if it would keep running for more than a night ..this problem has been a royal pain in the azz ..and i hear there is another downgrade coming..oh friggin joy

[TrixxieTriss]

9 hours ago, rtyler said:

Hi Jackie,

Not sure if this is tied to the memory leak issue, but I have an issue where the I will go to launch the game from either of the Steam based launcher or the directly downloaded version - sometimes get to the splash screen and occasionally But like 1 out (not sure how many) tries get into the game.

When it does not get into the game it will either black screen and then shut down or get to splash screen and then dump be back to desktop or get a BSOD pointing to a driver issue.

I have looked at the event viewer and seen the following:

Information

Fault bucket 1839078784478760938, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: swtor.exe
P2: 1.0.0.0
P3: 656fb220
P4: nvd3dumx.dll
P5: 31.0.15.4629
P6: 65677aad
P7: c0000005
P8: 0000000000eeab86
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.191be6b5-c88c-4525-a5dc-e865be95727c.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.80fcff0b-1f0d-4d77-8c98-0269aaefcbef.tmp.WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20231204_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ab87ef81-aa64-42ad-b4a1-973170713f76.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0436c522-20a7-4986-8c2b-78ca06a3e549.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.84d7c93d-9bd2-4e73-8829-b547d96eca31.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d8c5331c-c6a1-400a-afc7-1eb8b27698a4.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.2fe038c5-4b46-450a-8fb7-e44ced4faf7c.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_swtor.exe_5982fb7cac4239481325f90b974a7e928dc228d_51fcc130_804074b6-0237-4a06-891b-655094f2cd13

Analysis symbol:
Rechecking for solution: 0
Report Id: 6425c49a-a4bb-43bb-a65c-87ef554a3ad3
Report Status: 268435456
Hashed bucket: b201e840538cbf438985b8691ed04fea
Cab Guid: 0

Error

Faulting application name: swtor.exe, version: 1.0.0.0, time stamp: 0x656fb220
Faulting module name: nvd3dumx.dll, version: 31.0.15.4629, time stamp: 0x65677aad
Exception code: 0xc0000005
Fault offset: 0x0000000000eeab86
Faulting process ID: 0x0x2DEC
Faulting application start time: 0x0x1DA2B514A620FEC
Faulting application path: F:\Star Wars - The Old Republic\swtor\retailclient\swtor.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_31dab972145ae5a9\nvd3dumx.dll
Report ID: 6425c49a-a4bb-43bb-a65c-87ef554a3ad3
Faulting package full name:
Faulting package-relative application ID:

 

I have also tried to edit the clientsys,ini file to match my monitor and done a full reinstall on the system from Windows up along with a DDU and reinstall of my Nvidia Driver.

System is

• 14900K
• 3090TI
• 64GB DDR5 (6000mhz)
• 1440 Panel

I cannot go back to an earlier version of Windows as I can only install the most recent.

@JackieKoI’m also getting the App crash dialog every time I go to shut swtor down now. I get the similar Microsoft message as above that swtor.exe app has crashed & do I want to send Microsoft the data. Only difference is mine is AMD, not Nvidia or Intel. This sure sounds like driver issues linked to the new lighting. 

I also noticed after the game crashed last time. That all my in game preferences (not the graphics) have been reset to default. Things like sound, zoom, dialogue settings, combat settings, social settings etc. I had to go back in & reset everything back the way I had it & it’s still not right 😔

Obviously you guys made some changes while the game was live to make this happen. But next time, do you think you could give us a heads up on the forums first? As I still haven’t got all my settings back the way I want them. At least with a heads up, we could go in and record what they all are before you reset them. 

Edited December 10, 2023 by TrixxieTriss

[HanniShindeiru]

3 hours ago, Trebor-droffig said:

well had my "expert" friend come over and scrub my entire system of anything Star wars related..i even erased any ingame photo's ,scrubbed my cloud backup of anything SW related ,removed steam (SW was the only game on it) ..even erased the main companys website from the PC and anything in memory  reloaded the game from scratch for the 12th time..and after 5 days im finally allowed to play till the next downgrade.. unfortunately that doesn't help my guilds or my lost 5 days of seasons ..actually got it running last night but wanted to see if it would keep running for more than a night ..this problem has been a royal pain in the azz ..and i hear there is another downgrade coming..oh friggin joy

are the game work for you? did you manage fix it?

[motator]

Press the [Windows] Key + [R] at the same time 

Copy the following in to the text box and press ok 

%localappdata%\swtor\swtor\settings

initially just delete the client_settings.ini file 

 

this works for me

[Trebor-droffig]

3 hours ago, HanniShindeiru said:

are the game work for you? did you manage fix it?

its working for now..the guy spent 2 hrs messing with the PC (erasing and scrubbing both system and cloud backup) ..turned it on and it still didn't work i showed him this thread and about 1/2 an hour later it was working on the lowest setting only..im not tech savvy and i will not just delete files becomes someone suggests it..im still afraid to try to do anything in-game over fear it will crash and lock me out again ..till i know the game is stable and im not getting locked out again i won't be a sub anymore ..shame really been a sub for over 8 yrs..it will kill the game for me to revert back to unsub'ed in 2 weeks but im not paying 6 months in advance and having it block me

[TrixxieTriss]

1 hour ago, Trebor-droffig said:

its working for now..the guy spent 2 hrs messing with the PC (erasing and scrubbing both system and cloud backup) ..turned it on and it still didn't work i showed him this thread and about 1/2 an hour later it was working on the lowest setting only..im not tech savvy and i will not just delete files becomes someone suggests it..im still afraid to try to do anything in-game over fear it will crash and lock me out again ..till i know the game is stable and im not getting locked out again i won't be a sub anymore ..shame really been a sub for over 8 yrs..it will kill the game for me to revert back to unsub'ed in 2 weeks but im not paying 6 months in advance and having it block me

Can you please list your system specs. 
CPU, RAM, GPU & Windows version. 

[rtyler]

9 hours ago, motator said:

Press the [Windows] Key + [R] at the same time 

Copy the following in to the text box and press ok 

%localappdata%\swtor\swtor\settings

initially just delete the client_settings.ini file 

 

this works for me

Nice that it did for you... not for me - same issue

Faulting application name: swtor.exe, version: 1.0.0.0, time stamp: 0x656fb220
Faulting module name: nvd3dumx.dll, version: 31.0.15.4629, time stamp: 0x65677aad
Exception code: 0xc0000409
Fault offset: 0x000000000143da71
Faulting process ID: 0x0x43BC
Faulting application start time: 0x0x1DA2C06503AD799
Faulting application path: F:\Star Wars - The Old Republic\swtor\retailclient\swtor.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_31dab972145ae5a9\nvd3dumx.dll
Report ID: c94afaa9-4f8c-4eb1-9033-9e749327dc2c
Faulting package full name:
Faulting package-relative application ID:

 

lack of communication / respect or even a simple acknowledgement is going to cost BioWare and EA another subscriber. I have put years into this game from Beta to now. This is a .......

Edited December 11, 2023 by rtyler
additional text to get feelings of abandonment across

[TrixxieTriss]

41 minutes ago, rtyler said:

Nice that it did for you... not for me - same issue

Faulting application name: swtor.exe, version: 1.0.0.0, time stamp: 0x656fb220
Faulting module name: nvd3dumx.dll, version: 31.0.15.4629, time stamp: 0x65677aad
Exception code: 0xc0000409
Fault offset: 0x000000000143da71
Faulting process ID: 0x0x43BC
Faulting application start time: 0x0x1DA2C06503AD799
Faulting application path: F:\Star Wars - The Old Republic\swtor\retailclient\swtor.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_31dab972145ae5a9\nvd3dumx.dll
Report ID: c94afaa9-4f8c-4eb1-9033-9e749327dc2c
Faulting package full name:
Faulting package-relative application ID:

 

lack of communication / respect or even a simple acknowledgement is going to cost BioWare and EA another subscriber. I have put years into this game from Beta to now. This is a .......

Is this a new install or a reinstall? You said you had a Steam & original launcher installed? Do you get the exact same error from both?

Edited December 11, 2023 by TrixxieTriss

[denavin]

@JackieKoThe game is still taking over 6 minuets to unload from memory after I close the game. I'm left staring at a black screen for 6 minuets before I am returned to the desktop then is continues to dump for another 30 to 40 seconds before it is done.

It appears that there is still a memory leak someplace that is causing allot of disk caching.

System Info:

Intel Core I7-8700K @3.70GHz
16 GB of DDR4 memory
NVIDIA GeForcs GTX 750 TI @1920x1080
ASUS TUF Z370-PRO Gaming Motherboard
Windos 10 Pro 64bit Version 22H2
OS build 19045.3696
Game Drive Samsung 840 EVO 250GB 89 GB free

[OwenBrooks]

2 hours ago, denavin said:

@JackieKoThe game is still taking over 6 minuets to unload from memory after I close the game. I'm left staring at a black screen for 6 minuets before I am returned to the desktop then is continues to dump for another 30 to 40 seconds before it is done.

It appears that there is still a memory leak someplace that is causing allot of disk caching.

System Info:

Intel Core I7-8700K @3.70GHz
16 GB of DDR4 memory
NVIDIA GeForcs GTX 750 TI @1920x1080
ASUS TUF Z370-PRO Gaming Motherboard
Windos 10 Pro 64bit Version 22H2
OS build 19045.3696
Game Drive Samsung 840 EVO 250GB 89 GB free

in the game folder, you will find another swtor folder, in that delete just the file called diskcachearena, see if that helps with closing

[OwenBrooks]

On 12/10/2023 at 8:34 PM, rtyler said:

 

I cannot go back to an earlier version of Windows as I can only install the most recent.

can you place the game into window mode per https://answers.ea.com/t5/General-Discussion-Technical/Guide-Game-failing-to-launch-on-Clicking-Play/m-p/4809830/highlight/true#M70795 and maybe try an older video driver version just to be sure, use ddu first

Edited December 11, 2023 by OwenBrooks

[JackieKo]

On 12/7/2023 at 2:29 PM, JackieKo said:

Hi everyone,

Follow up from the team regarding the freezing screen issue. We're still investigating and would love to know the following:
If the game is NOT currently running, please go to the following locations:

• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStatic
• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStream

Please answer the following:

• Do you see these files?
• Are they read-only?
• When you delete the files (it's safe to do so!), what happens when you run the game? Does deleting these files change what happens when you run the game?

Good morning, everyone, 

Following up on the freezing screen issue. First, thank you to everyone who submitted the DxDiag and client_settings_ini files.

Second, below are potential workarounds for this issue. 

• Delete the DiskcacheStatic and DiskCacheStream files if they are found in the following paths: 
  • C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStatic
  • C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStream
• With the game closed/not running, RENAME the client settings ini file to client_settings_broken.ini. This can be found here:
  •  C:\Users\<username>\AppData\Local\SWTOR\swtor\settings

To reiterate, these are potential workarounds as they have worked for some players, but not all. We are still investigating and trying to repro this issue. The team is asking for the following information relevant to the SECOND bullet point. Please read through the following breakdown fully. 

If you are currently experiencing the frozen loading screen issue and you RENAME (not delete) the client settings ini file, run the game and if it works, we are requesting that you submit the following to communitysupport@swtor.com 

• The original Client_settings.ini file
• Client_settings_broken.ini file (this is the one you renamed)
• And a DXDiag report (please only send in a recently run file)

The team needs would like to see a before and after comparison of the ini files hence the instruction to rename the file first.  

When you submit the files, please be sure to include your SWTOR account name. 

Thanks all! 

[Nee-Elder]

30 minutes ago, JackieKo said:

If you are currently experiencing the frozen loading screen issue and you RENAME (not delete) the client settings ini file, run the game and if it works, we are requesting that you submit the following to   communitysupport@swtor.com 

Jackie , just making sure here since a few guildmates were asking me:  That ^ NEW email address  is  only for  frozen loading screen related issues , whereas the prior  support@swtor.com   email address still exists for all OTHER  game related issues too , correct?

Or has the newer  communitysupport@swtor.com  replaced the other  prior email address now?

p.s.  i hope you received my forum PM i sent the other day?  --

[JackieKo]

2 minutes ago, Nee-Elder said:

Jackie , just making sure here since a few guildmates were asking me:  That ^ NEW email address  is  only for  frozen loading screen related issues , whereas the prior  support@swtor.com   email address still exists for all OTHER  game related issues too , correct?

Or has the newer  communitysupport@swtor.com  replaced the other  prior email address now?

p.s.  i hope you received my forum PM i sent the other day?  --

The former is correct. I am asking players to use the community support email for this specific issue. But support@swtor.com should continue to be used for all other game related issues. 

[HanniShindeiru]

1 hour ago, JackieKo said:

Good morning, everyone, 

Following up on the freezing screen issue. First, thank you to everyone who submitted the DxDiag and client_settings_ini files.

Second, below are potential workarounds for this issue. 

• Delete the DiskcacheStatic and DiskCacheStream files if they are found in the following paths: 
  • C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStatic
  • C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStream
• With the game closed/not running, RENAME the client settings ini file to client_settings_broken.ini. This can be found here:
  •  C:\Users\<username>\AppData\Local\SWTOR\swtor\settings

To reiterate, these are potential workarounds as they have worked for some players, but not all. We are still investigating and trying to repro this issue. The team is asking for the following information relevant to the SECOND bullet point. Please read through the following breakdown fully. 

If you are currently experiencing the frozen loading screen issue and you RENAME (not delete) the client settings ini file, run the game and if it works, we are requesting that you submit the following to communitysupport@swtor.com 

• The original Client_settings.ini file
• Client_settings_broken.ini file (this is the one you renamed)
• And a DXDiag report (please only send in a recently run file)

The team needs would like to see a before and after comparison of the ini files hence the instruction to rename the file first.  

When you submit the files, please be sure to include your SWTOR account name. 

Thanks all! 

@JackieKo idid the step you say to rename the client_settings.ini to client_settings_broken.ini and it still freezed yet.

[JackieKo]

1 hour ago, HanniShindeiru said:

@JackieKo idid the step you say to rename the client_settings.ini to client_settings_broken.ini and it still freezed yet.

And just confirming, did you also see files in  

• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStatic
• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStream

and delete them? Or were there no files in those locations to begin with?

[rtyler]

12 hours ago, TrixxieTriss said:

Is this a new install or a reinstall? You said you had a Steam & original launcher installed? Do you get the exact same error from both?

Hi Trixie - this is a new install. Freshly patched with the original launcher.

I have attempted to use the steam launcher as well and get the same issue.

I have also attempted to repair the client_settings.ini file as suggested in my original thread, along with the suggestion to simply delete the file - all failed. 

Other more modern games run well (when they run given they are buggy messes when released) and this should run on my system given that it is an overkill system.

 

[TrixxieTriss]

15 minutes ago, rtyler said:

Hi Trixie - this is a new install. Freshly patched with the original launcher.

I have attempted to use the steam launcher as well and get the same issue.

I have also attempted to repair the client_settings.ini file as suggested in my original thread, along with the suggestion to simply delete the file - all failed. 

Other more modern games run well (when they run given they are buggy messes when released) and this should run on my system given that it is an overkill system.

 

Yeah, it’s not your hardware. But it could be your hardware drivers. It’s also possible that you have left over past files from previous installs causing you issues. I know I had a problem years ago with old Steam files doing this.

While I have tech knowledge to do IT support. It’s been a long time since I’ve done remote support & I kind of need to see what I’m doing now so I don’t mess up someone’s system. 

Owen is definitely the man to talk to for swtor. He’s even helped me in the past with some really random problems I couldn’t troubleshoot. 

Just provide @OwenBrooks with any info he asks for & try & follow him step by step. 

And send any related info back to Jackie if she asks for it so she can pass it onto the dev team too. 

Edited December 11, 2023 by TrixxieTriss

[denavin]

14 hours ago, OwenBrooks said:

in the game folder, you will find another swtor folder, in that delete just the file called diskcachearena, see if that helps with closing

I've looked and that file do not exist on my system anywhere. Nor do the other files that were mentioned as a fix.

Edited December 12, 2023 by denavin

[OwenBrooks]

38 minutes ago, denavin said:

I've looked and that file do not exist on my system anywhere. Nor do the other files that were mentioned as a fix.

The disckcachearena file is created on the first launch of swtor , so if you have played swtor that file exists 

see its location below so once you get to the install folder its  Star Wars-The Old Republic\swtor 

[LittleEwina]

Ok so quick update on my disappeared holocoms, lightsaber blades, aoe animations which also included the boss circles on the ground or the enemies shots in space mission, I lowered my anti-aliasing to medium and now it works normally.
On the imperial saboteur problem... I did the mission with my imperial saboteur and it worked for me, like I got the option and everything. I play on the french version of the game, an operative chiss if anyone is curious.

[OwenBrooks]

56 minutes ago, LittleEwina said:

Ok so quick update on my disappeared holocoms, lightsaber blades, aoe animations which also included the boss circles on the ground or the enemies shots in space mission, I lowered my anti-aliasing to medium and now it works normally.
On the imperial saboteur problem... I did the mission with my imperial saboteur and it worked for me, like I got the option and everything. I play on the french version of the game, an operative chiss if anyone is curious.

common issue with certain amd drivers , also seen occur with those that use reshade 

for resahde can disable it in the Reshade.ini by placing this in the [Depth] section
DisableINTZ=1

that will allow you to use high AA again

Edited December 12, 2023 by OwenBrooks

[HanniShindeiru]

On 12/12/2023 at 3:04 AM, JackieKo said:

And just confirming, did you also see files in  

• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStatic
• C:\Users\username\AppData\Local\SWTOR\swtor\DiskCacheStream

and delete them? Or were there no files in those locations to begin with?

@JackieKo yes i did delete it too , i am sure i did do it very clearly and following your instruction , but it seems still freezed.

Edited December 13, 2023 by HanniShindeiru