Johnycat Posted February 28, 2017 Share Posted February 28, 2017 (edited) Hi all - wondering if anyone else has experienced this... a bit frustrating!? I've submitted a ticket as well just now - hoping for a quick remedy! In short... I patched todays update, logged in, and found that on 5 separate toons, the GC Superior Boost that was just activated (3 hours on each... only a few minutes used on each), have all been removed. As folks know, these are not cheap - I paid 10 million credits for a stack of 5 (2 mill each) - that money, and those boosts are now gone. Ugh - help!? Cheers, J Edited February 28, 2017 by Johnycat Link to comment Share on other sites More sharing options...
fushnchips Posted February 28, 2017 Share Posted February 28, 2017 Hi all - wondering if anyone else has experienced this... a bit frustrating!? I've submitted a ticket as well just now - hoping for a quick remedy! In short... I patched todays update, logged in, and found that on 5 separate toons, the GC Superior Boost that was just activated (3 hours on each... only a few minutes used on each), have all been removed. As folks know, these are not cheap - I paid 10 million credits for a stack of 5 (2 mill each) - that money, and those boosts are now gone. Ugh - help!? Cheers, J I can confirm all my toons have had the boosters removed from the bar Link to comment Share on other sites More sharing options...
curulz Posted February 28, 2017 Share Posted February 28, 2017 I can confirm all my toons have had the boosters removed from the bar ditto, I had one toon with it on roughly 1.5 hours left too! Link to comment Share on other sites More sharing options...
Ruskaeth Posted February 28, 2017 Share Posted February 28, 2017 Lucky one can't buy those with Cartel Coins... wait. Snap. Amazingly fast fix incoming. Link to comment Share on other sites More sharing options...
Johnycat Posted February 28, 2017 Author Share Posted February 28, 2017 Lucky one can't buy those with Cartel Coins... wait. Snap. Amazingly fast fix incoming. Indeed... just received a pm from Tait requesting additional info... and the ticket is already locked. Seems they're on top of it. Thank you! Cheers, J Link to comment Share on other sites More sharing options...
nootsie Posted February 28, 2017 Share Posted February 28, 2017 13 of my toons across 3 servers had active Superior Command Boosts and all of them are missing now after the patch. I sent in a ticket. Hopefully they compensate me with enough command tokens (on each of the three servers) to replace them. Link to comment Share on other sites More sharing options...
JediAkemi Posted February 28, 2017 Share Posted February 28, 2017 And this is why I will never buy those ridiculous boosts from the CM Link to comment Share on other sites More sharing options...
TaitWatson Posted February 28, 2017 Share Posted February 28, 2017 Hey everyone! We made a change to the Command Experience boosts in the patch, which caused active boosts to drop off. We will be granting a new item to players who had one active in order to make up for the missed time. Thanks! Link to comment Share on other sites More sharing options...
mike_carton Posted February 28, 2017 Share Posted February 28, 2017 To touch something is to break it. Link to comment Share on other sites More sharing options...
Kakarote Posted February 28, 2017 Share Posted February 28, 2017 Will we need to type out a ticket for customer support in order to receive our command boost back Tait? Also are you just covering the Cartel Versions of the boost or will the ones from the Command Boost vendor on fleet that you purchase with Command Tokens be covered as well? Link to comment Share on other sites More sharing options...
TUXs Posted February 28, 2017 Share Posted February 28, 2017 Will we need to type out a ticket for customer support in order to receive our command boost back Tait? Also are you just covering the Cartel Versions of the boost or will the ones from the Command Boost vendor on fleet that you purchase with Command Tokens be covered as well? Good question Link to comment Share on other sites More sharing options...
Johnycat Posted February 28, 2017 Author Share Posted February 28, 2017 Hey everyone! We made a change to the Command Experience boosts in the patch, which caused active boosts to drop off. We will be granting a new item to players who had one active in order to make up for the missed time. Thanks! Thank you, sir! Cheers, J Link to comment Share on other sites More sharing options...
americanaussie Posted February 28, 2017 Share Posted February 28, 2017 I'll be messaging you in game then. My imp toon had over 2 hrs left. Link to comment Share on other sites More sharing options...
Johnycat Posted March 1, 2017 Author Share Posted March 1, 2017 Hey everyone! We made a change to the Command Experience boosts in the patch, which caused active boosts to drop off. We will be granting a new item to players who had one active in order to make up for the missed time. Thanks! Thanx again Tait - is there any timeline on the fix that you can share? Cheers, J Link to comment Share on other sites More sharing options...
Icykill_ Posted March 1, 2017 Share Posted March 1, 2017 Hey everyone! We made a change to the Command Experience boosts in the patch, which caused active boosts to drop off. We will be granting a new item to players who had one active in order to make up for the missed time. Thanks! Do we need to do anything or is it automatic? Link to comment Share on other sites More sharing options...
Ibokagain Posted March 1, 2017 Share Posted March 1, 2017 Hey everyone! We made a change to the Command Experience boosts in the patch, which caused active boosts to drop off. We will be granting a new item to players who had one active in order to make up for the missed time. Thanks! Thank you for the response Tait. 2 Questions for you. 1. Do we need to create an in game ticket for this and list our toons that were impacted? 2. Time frame for when we can expect our "new" boost(s)? Link to comment Share on other sites More sharing options...
Dev Post EricMusco Posted March 1, 2017 Dev Post Share Posted March 1, 2017 Thank you for the response Tait. 2 Questions for you. 1. Do we need to create an in game ticket for this and list our toons that were impacted? 2. Time frame for when we can expect our "new" boost(s)? Nope! We know who you are.We are looking to have it happen today, but worst case by end of week. We'll post updates on timing as we have them!-eric Link to comment Share on other sites More sharing options...
fushnchips Posted March 1, 2017 Share Posted March 1, 2017 Nope! We know who you are.We are looking to have it happen today, but worst case by end of week. We'll post updates on timing as we have them!-eric I made an in game ticket on the day guess i'll get one of those early morning replies lol. Link to comment Share on other sites More sharing options...
Resputin Posted March 2, 2017 Share Posted March 2, 2017 Nope! We know who you are.We are looking to have it happen today, but worst case by end of week. We'll post updates on timing as we have them!-eric Can we get command tokens for them instead of the buff? Because I am about to hit lvl Command Rank 180 and it will be pointless for me to get them. Link to comment Share on other sites More sharing options...
JediAAK Posted March 2, 2017 Share Posted March 2, 2017 (edited) Nope! We know who you are. -eric Bioware know who we are! They know and see all! No secret shall remain hidden! This line provoked a wide smile on my face )) Ok, now that I flooded the thread with some pointless spam, I can see myself out... Edited March 2, 2017 by JediAAK Link to comment Share on other sites More sharing options...
TaitWatson Posted March 2, 2017 Share Posted March 2, 2017 Hey folks! In what will likely be my last forum post, I wanted to let you know that we are starting grants for replacement boosts. Instead of a single three-hour boost, you will receive two two-hour boosts. The grants will be running over the next few hours, and everyone should have their replacements by morning. So long, everyone! -Tait Link to comment Share on other sites More sharing options...
GalacticKegger Posted March 2, 2017 Share Posted March 2, 2017 Cheers mate, and best of everything. Link to comment Share on other sites More sharing options...
americanaussie Posted March 2, 2017 Share Posted March 2, 2017 Hey folks! In what will likely be my last forum post, I wanted to let you know that we are starting grants for replacement boosts. Instead of a single three-hour boost, you will receive two two-hour boosts. The grants will be running over the next few hours, and everyone should have their replacements by morning. So long, everyone! -Tait Wait.. what?! You're leaving? Thanks for the information. Link to comment Share on other sites More sharing options...
Setokai Posted March 2, 2017 Share Posted March 2, 2017 You'll definitely be missed Tait, but good luck on your next adventure Link to comment Share on other sites More sharing options...
Deewe Posted March 2, 2017 Share Posted March 2, 2017 Hey folks! In what will likely be my last forum post, I wanted to let you know that we are starting grants for replacement boosts. Instead of a single three-hour boost, you will receive two two-hour boosts. The grants will be running over the next few hours, and everyone should have their replacements by morning. So long, everyone! -Tait You'll be missed for sure. Thanks for all your efforts and everything you did in the shadows we don't even know. Good luck in your next position! Link to comment Share on other sites More sharing options...
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