Darkside Posted April 13, 2017 Share Posted April 13, 2017 (edited) .....I'd like to congratulate you on the promotion! I'm glad to see a new face in such a pivotal role. I'm personally going to hold back my more recent vitriol and extend to you an olive branch in the form of the benefit of the doubt. I'm hoping that you have a great deal of plans and ideas to execute in this new position, so that we can all start to enjoy and grow things together. Also, I'd like for you to please keep the lines of communication open with us, and on a regular basis. Even if it is information that might make some mad at first, please, please keep the dialog open. And one more thing, losen up Musco's chains so the he can interact more with us. Especially in the event that you and your team are tied up. I'm looking forward to this change, rebuilding trust, and hopefully the new direction you will bring to the game. Best of luck. Edited April 13, 2017 by Darkside Link to comment Share on other sites More sharing options...
Clarian Posted April 13, 2017 Share Posted April 13, 2017 It does seem like this change has the potential for some new directions for the game...here's hoping! In particular, as a player who values story and immersion, getting an option to turn off the DvL pop-ups would be a hopefully small change to implement, but one that would make a huge difference in my enjoyment of the game. Link to comment Share on other sites More sharing options...
HiltoftheDragon Posted April 13, 2017 Share Posted April 13, 2017 Ben Irving moving on to other things is the best part of this news. Does anything else but that one thing really matter at this point? Heres to possibly seeing a glimmer of hope in this games future.......finally. Link to comment Share on other sites More sharing options...
forestguard Posted April 13, 2017 Share Posted April 13, 2017 (edited) Not that I don't believe, but where was this announced? EDIT: nevermind, found it Edited April 13, 2017 by forestguard Link to comment Share on other sites More sharing options...
Galahard Posted April 13, 2017 Share Posted April 13, 2017 I wish Keith good luck and much success in his new position! (And just as well the same to Ben.) @Keith: please bring back class and companion stories back! I know it's a tall order, but that is what the original vision of this game is. Link to comment Share on other sites More sharing options...
Lunafox Posted April 13, 2017 Share Posted April 13, 2017 Could someone kindly point me the way to the link? I can't seem to find it...but then it's been one of those days. Thanks in advance. Link to comment Share on other sites More sharing options...
AngFour Posted April 13, 2017 Share Posted April 13, 2017 Could someone kindly point me the way to the link? I can't seem to find it...but then it's been one of those days. Thanks in advance. http://www.swtor.com/info/news/news-article/20170413 Link to comment Share on other sites More sharing options...
forestguard Posted April 13, 2017 Share Posted April 13, 2017 Could someone kindly point me the way to the link? I can't seem to find it...but then it's been one of those days. Thanks in advance. http://www.swtor.com/info/news/news-article/20170413 Also, congrats, Keith! Curious to see what will come about. Link to comment Share on other sites More sharing options...
HiltoftheDragon Posted April 13, 2017 Share Posted April 13, 2017 Here ya go. http://www.swtor.com/info/news/news-article/20170413 Link to comment Share on other sites More sharing options...
Lunafox Posted April 13, 2017 Share Posted April 13, 2017 (edited) http://www.swtor.com/info/news/news-article/20170413 Thanks a lot you guys, it's really appreciated. Edit: Welcome to Keith aka Musco's Boss. So...how about more individual class story and expanded companion romance story? Huh? Huh? How about it, huh? Edited April 13, 2017 by Lunafox Link to comment Share on other sites More sharing options...
AngFour Posted April 13, 2017 Share Posted April 13, 2017 Thanks a lot you guys, it's really appreciated. LOL, we're all so happy that we tripped over each other to share the news Link to comment Share on other sites More sharing options...
Lunafox Posted April 13, 2017 Share Posted April 13, 2017 LOL, we're all so happy that we tripped over each other to share the news I was like wow! I figured I'd be waiting a while lol. I don't think even a minute passed lol. But you're right it's nice news and I hope everyone will be happy. Link to comment Share on other sites More sharing options...
casirabit Posted April 13, 2017 Share Posted April 13, 2017 Good luck sir. Link to comment Share on other sites More sharing options...
jimmorrisson Posted April 13, 2017 Share Posted April 13, 2017 Many of you may recognize me from our livestreams when Eric Musco gives me a shout out as, “my boss, Keith,” while others of you have met me at our Cantina Events, or on calls with players and our influencer programs. And, quite of few of you know me as a dedicated player, as I play on several different servers with multiple characters. In my previous role as Director of Live Services for SWTOR, my primary responsibilities were to ensure the game servers were live, that player blocking issues were quickly identified and resolved, and to be the main interface between BioWare and our Customer Service organization. Essentially, anything impacting our players fell to me and my team to get resolved. This Keith is a customer service person and appears not part of any development team. Link to comment Share on other sites More sharing options...
AscendingSky Posted April 13, 2017 Share Posted April 13, 2017 (edited) Ben Irving "moving on to another opportunity" is one of the best gifts EAWare could give to us, really. I'm so happy with that news that I'm thinking of throwing a party over it in real life! Hi Keith, if you're reading this! I saw your letter on the website, and let me say it's really nice to know the new lead producer for this game is someone who actually plays this game and understands what players go through! I know you've just received a lot of problems dumped straight into your lap. I don't envy you your job right now, but I'm hoping your moving up into this position will be a turn-around point for the game and the company both! Edited April 13, 2017 by AscendingSky Link to comment Share on other sites More sharing options...
CKNORTH Posted April 13, 2017 Share Posted April 13, 2017 @Keith Congrats! is it time to get stoked yet?? Link to comment Share on other sites More sharing options...
AngFour Posted April 13, 2017 Share Posted April 13, 2017 @AscendingSky: You're gonna have to change your signature to "FORMER Lead Producer." Link to comment Share on other sites More sharing options...
Kyuuu Posted April 13, 2017 Share Posted April 13, 2017 I'm not sure the benefit of the doubt should be given, If everyone behind this 5.x screw up was removed from the equation then ok. Link to comment Share on other sites More sharing options...
HiltoftheDragon Posted April 13, 2017 Share Posted April 13, 2017 I'm not sure the benefit of the doubt should be given, If everyone behind this 5.x screw up was removed from the equation then ok. Its a pretty good start so far.....right? Link to comment Share on other sites More sharing options...
Moonstorm Posted April 13, 2017 Share Posted April 13, 2017 Darn, I was going to make this thread, but then I got distracted and........uhh, didn't. Welcome, Keith! I hope the job treats you well and I hope that your experience with TOR as a player will lead to many good things for us, and for you, now that you are in the Producers seat. Link to comment Share on other sites More sharing options...
Rankyn Posted April 13, 2017 Share Posted April 13, 2017 So does this mean that now Musco is running around unsupervised? God help us! Link to comment Share on other sites More sharing options...
MadDutchman Posted April 13, 2017 Share Posted April 13, 2017 This Keith is a customer service person and appears not part of any development team. None of the people we see are part of any development team Link to comment Share on other sites More sharing options...
Aeneas_Falco Posted April 13, 2017 Share Posted April 13, 2017 @Keith: please bring back class and companion stories back! I know it's a tall order, but that is what the original vision of this game is. That unfortunately will never happen. Class stories died the moment the game started to go belly up in 2012, forcing the game to go free to play record time, and leading to a couple hundred devs getting laid off. The people and resources just aren't there for large updates with eight separate class stories similar to the level 1 through 50 content. The best you can hope for is a return to two separate faction stories, with maybe a single class quest similar to the content in Shadow of Revan. Link to comment Share on other sites More sharing options...
RobertFKennedyUS Posted April 13, 2017 Share Posted April 13, 2017 Congrats Keith. Something you might want to consider is merging a few servers, especially Jedi Covenant and Shadowlands, as well as whatever dead servers are left with the live ones. It's really hurting the game. Let's be honest, the game has problems and it''s best to start solving them. Link to comment Share on other sites More sharing options...
Nightblazer Posted April 13, 2017 Share Posted April 13, 2017 (edited) Congratulations Keith . Edited April 13, 2017 by Nightblazer Link to comment Share on other sites More sharing options...
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