Derat Posted July 18, 2015 Share Posted July 18, 2015 (edited) Really... I report in game *mail* spammers, every time. You (bio-ware) create a in game ticket ticket automatically and a THANK YOU message. BUT Bio-ware leaves so many open I now can't create a new ticket? For an actual problem?? "You have exceeded the maximum numbers of tickets that can be open at a time." is the message I get. **edit** PUT THIS POST IN CUSTOMER SERVICE FORUM AT FIRST*** I can't create post in CS, I had to try here just because... not even sure this will work. *edit* Post(s) showed up here and in CS forums after a while - not sure when - I went to bed and gave up on it as they were not showing up Friday night. Edited July 20, 2015 by Derat Link to comment Share on other sites More sharing options...
Elothan Posted July 18, 2015 Share Posted July 18, 2015 Yeah, I got the samme issue.. Its anoying. Link to comment Share on other sites More sharing options...
Icestar Posted July 18, 2015 Share Posted July 18, 2015 They got a limit of active tickets, they usually reset after a patch or a downtime. Link to comment Share on other sites More sharing options...
DawnAskham Posted July 18, 2015 Share Posted July 18, 2015 So reporting people for spamming as requested impedes a player's ability to get help with actual service issues? Totally makes sense to me. Link to comment Share on other sites More sharing options...
AdrianDmitruk Posted July 18, 2015 Share Posted July 18, 2015 (edited) LOL (Not at you, at EAware's incompetence) I've known that their deeds don't live up to their words for a long time when it comes to gold spammers, but this one just takes the cake. It's tempting to alert this post just to bring it to devs' immediate attention, but you posted it right at the start of a weekend so they probably won't see it. I would try calling their customer service support line. They might be able to clear some of the spam report tickets for you and/or help you with your actual issues. They can deal with a lot of the...technical limitations of ingame tickets. Oh, and while you're on the phone with them, when they ask if there's anything else they can help you with, do bring this to their attention. I know this happens frequently with full ignore lists, but I didn't realize it happens with tickets too. LOL Edited July 18, 2015 by AdrianDmitruk Link to comment Share on other sites More sharing options...
Lichtfaengerin Posted July 18, 2015 Share Posted July 18, 2015 This would be funny if it weren't so sad. Link to comment Share on other sites More sharing options...
Nvassea Posted July 18, 2015 Share Posted July 18, 2015 Thats actually extremely sad, sorry that happened. How many tickets do you have open? Also is there a way to expedite some of these sorts of reports? Like implementing a system that brings a specific case to the top of a pile based on number of players reporting, this way it can be cleared from as many CS logs as possible as fast as possible. For only spam reports though, where they'd go in a different pile from other CS requests. Or an auto-ban system for spam, although that could go wonky. Link to comment Share on other sites More sharing options...
Reno_Tarshil Posted July 18, 2015 Share Posted July 18, 2015 This is why I mentally block spammers so I don't have to waste time and ticket space reporting them. Link to comment Share on other sites More sharing options...
Rankyn Posted July 18, 2015 Share Posted July 18, 2015 Don't waste your time reporting email spammers. They're long gone before CS can deal with them and it just blocks you from creating additional tickets. I miss the days when the spammers at least used to send me a credit for my trouble. Link to comment Share on other sites More sharing options...
branmakmuffin Posted July 18, 2015 Share Posted July 18, 2015 This is why I mentally block spammers so I don't have to waste time and ticket space reporting them. Yeah, I only report the mail ones. I just /ignore the chat ones. Link to comment Share on other sites More sharing options...
DOHboy Posted July 18, 2015 Share Posted July 18, 2015 i didnt' think clicking report spam opened a "ticket" similar to /bug Link to comment Share on other sites More sharing options...
Reno_Tarshil Posted July 18, 2015 Share Posted July 18, 2015 Yeah, I only report the mail ones. I just /ignore the chat ones. Even then I just shrug, delete the mail and move on. Link to comment Share on other sites More sharing options...
branmakmuffin Posted July 18, 2015 Share Posted July 18, 2015 Even then I just shrug, delete the mail and move on. And they don't even have the courtesy to attach 1 cred any more. Link to comment Share on other sites More sharing options...
mitchsts Posted July 19, 2015 Share Posted July 19, 2015 This would be funny if it weren't so sad. i was about to say the same thing. pretty stupid on biowares part. don't worry it will be fixed "soon". Link to comment Share on other sites More sharing options...
Zharik Posted July 19, 2015 Share Posted July 19, 2015 Don't waste your time reporting email spammers. They're long gone before CS can deal with them and it just blocks you from creating additional tickets. I miss the days when the spammers at least used to send me a credit for my trouble. The amount of time it takes me to make a single credit is literally measured in milliseconds. That 1 credit is not worth the time required to click the "collect all" button. Link to comment Share on other sites More sharing options...
TheSeventhJedi Posted July 19, 2015 Share Posted July 19, 2015 This is why I let others do my reporting for me. Link to comment Share on other sites More sharing options...
AshlaBoga Posted July 19, 2015 Share Posted July 19, 2015 it won't be pretty, I will fire a few if not many people. You do know part of the problem is that they're UNDERstaffed right? Link to comment Share on other sites More sharing options...
Icestar Posted July 19, 2015 Share Posted July 19, 2015 I always send a spam report regardless of mail or chat. Link to comment Share on other sites More sharing options...
PetFish Posted July 19, 2015 Share Posted July 19, 2015 Credit farmer spam has decreased by an incredible amount to the point where I see *maybe* one spam on fleet per evening. In-game mail spam has also decreased by an incredible amount. Yes, a few still get through but it's nothing compared to what it used to be, so what's the problem? They've done an AMAZING job over the last few months with the crackdown and people still complain. Why can't people just be happy with what they have? This is what's truly "funny if it wasn't so sad." Link to comment Share on other sites More sharing options...
AdrianDmitruk Posted July 19, 2015 Share Posted July 19, 2015 (edited) It died down for a month or so back around late spring but now the spam is as bad as ever. 2-3 on fleet and a significant number of my toons have spammed mailboxes whenever I log in to troll crafting (which I do 2-3 times/day, so it's not just accumulated spam, it's new spam). If Bioware doesn't have the manpower to deal with the spammers, they need to give us the tools we need to FILTER them ourselves, like we can filter spam out of our own e-mail before ever seeing it. Edited July 19, 2015 by AdrianDmitruk Link to comment Share on other sites More sharing options...
eartharioch Posted July 19, 2015 Share Posted July 19, 2015 Don't waste your time reporting email spammers. They're long gone before CS can deal with them and it just blocks you from creating additional tickets. I miss the days when the spammers at least used to send me a credit for my trouble. I actually got one of the 1 CR spams this morning, and I did my usual -- take the money and delete w/out reporting. Link to comment Share on other sites More sharing options...
AdrianDmitruk Posted July 20, 2015 Share Posted July 20, 2015 Well, now that it's during the week, this should probably be raised again so the appropriate parties have a chance to see it. Posting this during the weekend wasn't the best timing lol. I meant to make this post this morning, but going to bed at 1:30 AM and waking up again at 4 for conquests was brutal, especially considering that I had to be to work at 8:45! Link to comment Share on other sites More sharing options...
Sardrith Posted August 27, 2015 Share Posted August 27, 2015 This is appauling. I wasn't aware that reporting email spammers/gold sellers in chat/mail would make you reach some sort of open ticket cap so now when I found a botter that keeps botting the same area night after night I can't report him. This is fantastic... why isn't the way this system works changed yesterday already? Link to comment Share on other sites More sharing options...
Recommended Posts