ShadowOfVey Posted April 11, 2012 Share Posted April 11, 2012 Sad thing is after having to restart the launcher 500 times and resume downloads, somewhere along the line there's going to be some sort of file integrity error and we'll have to start over. Link to comment Share on other sites More sharing options...
hydrica Posted April 11, 2012 Share Posted April 11, 2012 No answer in my latest thread and now it's closed. So I'm asking again here: I planned to play today and buy the items that tomorrow will be no more available, so: - How about my Battlemaster commendation? - How about my Champion/Centurion commendation? (I wish buy pet's equip) - how about colour crystal? I can't re-download the whole client 'cause it takes hours and hours.. Someone said that in the terms and conditions you saved your a** writing that you are not guaranteeing the service all days, that's ok. So, just say to us this: "We are sorry but you lost the opportunity to buy things that tomorrow will disappears thanks to our mistake" I hope I can see this in yellow, written by someone of Bioware. I want to be written explicitly that for this mistake we will LOST the chance to: - Buy battlemaster with commendation - Buy equip with Champion and Centurion - Buy colour crystal unique Stop going around with "sorry" and "apologize". Let us know what we are loosing with this fail. Thanks Take your role on this. edit: To ppl who said "errors could happens" I just want let you know that we are paying for a service, it is not like a child how didn't make the homework. This is another fail. The only way to fix this is to NOT REMOVE the opportunity to buy Colour Crystal, Battlemaster with commendation, Centurion and Champions sets tomorrow! I agree with all this, i was very close to BM rank and was hoping to get it before patch, with patch coming tomorrow didnt leave me much time and now i cant get online. I was also grinding last bit of credits i needed for my white crystal that wont be available tomorrow and now i wont be able to get it. Extremely disappointed Link to comment Share on other sites More sharing options...
Caliwookie Posted April 11, 2012 Share Posted April 11, 2012 Yeah, how about we look at it from the "other side's" perspective. Multiply that 0.50 by how ever many ppl affected, or hell let's assume they know anything about customer service and decide to give everyone credit for a day. How much do you think that adds up to? While I am as frustrated as most people about this, let's be real to those of you saying "you are missing a day's paid game-time". Assuming you do a $14.99 monthly subscription, that's about 50-52 cents per day based off of a 31 day month. (48 cents before tax). FIFTY CENTS. And it's even less per day for the 3 month and so forth. Link to comment Share on other sites More sharing options...
Jummyjum Posted April 11, 2012 Share Posted April 11, 2012 It's not about the money it's the way they are communicating and give you 2 options. Re download or wait. I choose re download but that is being throttled by Bioware. Guildies are waiting for some people that got affected to raid 16 man. I only ask for some kind of compensation in game or a client fiks for the people that where affected. Again costumer support is again meh 50 cents is your compensation. 1 days credit. Enjoy! What if the server just crashed and you couldn't play today? Things happen. They aren't just giving you 2 options because they're being jerks. It's because there's only 2 ways to fix it. What other options do you want? You want them to go back in time and create a backup program? Good luck with that. Link to comment Share on other sites More sharing options...
JWild Posted April 11, 2012 Share Posted April 11, 2012 (edited) Nothing new was installed so I don't know why people would expect windows to create a system restore point. The only way to backup is to manually backup the game's asset files in preparation for mistakes by Bioware employees. Edited April 11, 2012 by Moitteva removed IC/"retarded", PMed Link to comment Share on other sites More sharing options...
Lord_Ravenhurst Posted April 11, 2012 Share Posted April 11, 2012 (edited) This will cost Bioware a lot of free Taun Tauns !! Edited April 11, 2012 by Lord_Ravenhurst Link to comment Share on other sites More sharing options...
ShadowOfVey Posted April 11, 2012 Share Posted April 11, 2012 I think as compensation they should put a youtube video online which is just a looping video of the person that did this being kicked in the junk. Link to comment Share on other sites More sharing options...
FetterMagier Posted April 11, 2012 Share Posted April 11, 2012 1 Player affected, can easily multiply by 8, as he might be part of some operation group ... Link to comment Share on other sites More sharing options...
Ministrys Posted April 11, 2012 Share Posted April 11, 2012 This is crap i have to DL client so i can continue to play today on top of that there seems to be network errors at this rate it will take 5 hours to complete DL thank BioWare Good Job! Link to comment Share on other sites More sharing options...
Karless Posted April 11, 2012 Share Posted April 11, 2012 This will cost Bioware a lot of free Taun Tauns !! that would be nice haha Link to comment Share on other sites More sharing options...
Pknightt Posted April 11, 2012 Share Posted April 11, 2012 Seriously bioware get ur stuff together. I took a day off so i could hit 50 before 1.2 and now i gotta re download my client? This is pathetic, I defend bioware and Swtor all they time when ppl ***** about this game and how poorly its managed but now i have to agree because seriously? you cant manage important things like that? it's pathetic. Link to comment Share on other sites More sharing options...
Anyannka Posted April 11, 2012 Share Posted April 11, 2012 The download speed is ridiculous even after installing from hard copy of game. Even patching 100 mb is painful. Very frustrating to those this happened to. To those that mentioned system restore....doesn't work. Tried it. Link to comment Share on other sites More sharing options...
spcdog Posted April 11, 2012 Share Posted April 11, 2012 Accidents happen. But the way BW is handing this is totally inexcusable. Either wait a day to play, or download (in my case) ELEVEN GIGABYTES of client data that I mostly already have? I'm sorry, but those are both terrible workarounds. You guys need to get a dev on this ASAP, and come up with a set of instructions for people to "delete X", "rename Y", etc. so that we can revert this patch quickly and with minimal re-downloading of client data. The lack of accountability here is, frankly, quite disgusting. Link to comment Share on other sites More sharing options...
Ministrys Posted April 11, 2012 Share Posted April 11, 2012 I sure Hope Somebody is getting FIRED! Link to comment Share on other sites More sharing options...
TheRealRainier Posted April 11, 2012 Share Posted April 11, 2012 Yes I agree that they did not anticipate the "over use" of their sever, but when you yhave to stop and start the download every 5 minutes because of "Network Errors" , they need to put more servers online for the "small amount of people affected" by their mistake. was I clear on that? You keep implying that "small" amount of people isn't the case. If they optimized their servers in preparation for tomorrow it would be for everyone to download a smaller file. Yes a small amount of users all downloading a huge file on that configuration could cause the problems we are seeing. In addition, the fact that you think putting servers online is similar to calling an extra checkout guy up to the front of the store when their is a long line speaks volumes. Even if the window of error was 2 hours (it wasn't even close to this), how much of the total population could possibly have actually gone through the attempt to log in? The vast, vast majority of people would already be logged in and wouldn't be affected or doing something else entirely and wouldn't be affected. This would actually apply to any given short time span. Link to comment Share on other sites More sharing options...
DarthMat Posted April 11, 2012 Share Posted April 11, 2012 so...basically, I have a patch that was meant for tomorrow and the servers aren't currently running it so I have to wait. Correct? Link to comment Share on other sites More sharing options...
Cuaarl_Hosmi Posted April 11, 2012 Share Posted April 11, 2012 Oh good this is perfect for me since i can't play until tomorrow anyway Link to comment Share on other sites More sharing options...
Reconcilation Posted April 11, 2012 Share Posted April 11, 2012 And to the people saying they have low download speeds after using their physical cd's...my download speed is my norm (600-800 kb/s). Not sure why others are experiencing the low download speeds. Link to comment Share on other sites More sharing options...
Hammar Posted April 11, 2012 Share Posted April 11, 2012 The download speed is ridiculous even after installing from hard copy of game. Even patching 100 mb is painful. Very frustrating to those this happened to. To those that mentioned system restore....doesn't work. Tried it. ahyup. Link to comment Share on other sites More sharing options...
PandaCore Posted April 11, 2012 Share Posted April 11, 2012 Was also affected by this. Now the launcher is downloading atrociously slow with occassional connection errors. I at least wanted to finish the weeklies before the patch comes tomorrow... I'm honestly annoyed by the generic downplayed response we got as well. Good thing my subscription lasts only 3 more days. I may be overreacting but I already had quite a bad day to start with. I wonder how "small" the number of the affected people really is... Link to comment Share on other sites More sharing options...
Sidratha Posted April 11, 2012 Share Posted April 11, 2012 that isnt the point. people were finishing things like spending the last of their champion and centurion comms, grinding the last little bit they needed for a white crystal..... any number of things that will not be available tomorrow... now we are told, sorry YOU cannot finish, you are screwed..... I guess you are screwed... unless you want to reinstall the game, in which case you're not screwed. Either way, there are a lot of people acting like this is the end of the world. It's not, and this is just a game. Is some ephemeral trinket that exists only on the servers belong to BW really so important that you are going to act like a 2 year old because Murphy's Law kicked in and an error occurred? It's no wonder that MMO gamers have such negative stereotypes associated with them. Link to comment Share on other sites More sharing options...
mebeli Posted April 11, 2012 Share Posted April 11, 2012 50 cents is your compensation. 1 days credit. Enjoy! What if the server just crashed and you couldn't play today? Things happen. They aren't just giving you 2 options because they're being jerks. It's because there's only 2 ways to fix it. What other options do you want? You want them to go back in time and create a backup program? Good luck with that. Error's happen but if they give you an option than don't throttle the download speed of the 11gb. I don't care about the money, i care about the lack of costumer feeling with this company. I stopped the download and indeed go and do something else, but as other that are affected i wanted to buy some things that aren't ingame any more when 1.2 goes live. Link to comment Share on other sites More sharing options...
TheRealRainier Posted April 11, 2012 Share Posted April 11, 2012 And some of us have disabled system restore because we normally don't screw up our systems, besides I'm pretty sure system restore, restores the SYSTEM files..not program files. Do you really think your entire hard drive is backed up regularly? Everything of value to me on my hard drive is backed up regularly. Sometimes I wonder if PC gaming really is going to die because people treat them like consoles. Sad. Link to comment Share on other sites More sharing options...
MastroSnake Posted April 11, 2012 Share Posted April 11, 2012 Basically we are being told that if you want to play today your best bet is to install from discs then update to the latest patch (before 1.2) but if you can wait til tomorrow just quit the 12gig download and log in after the 1.2 patch is live and it should work fine. Thank you,i just started resintalling the game,and i cancelled the subscription too,i will play the last days before play TERA. Link to comment Share on other sites More sharing options...
xArtemiSx Posted April 11, 2012 Share Posted April 11, 2012 I sure Hope Somebody is getting FIRED! I suggest you to employ someone who knows how to RELEASE A PATCH! This is not your first fail. I would call you by phone just to hear the voice of who made this fail. Even if it cost me 4-5€ Link to comment Share on other sites More sharing options...
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