HopeSlayer Posted December 14, 2011 Share Posted December 14, 2011 On the 20th if you paid and can't play. That'll be an issue. This...THIS...is the point everyone needs to remember. Bioware did not have to do an early access promotion amongst many other things they have done for the community. If you ain't paying you are not a customer bottom line. They have provided us with a curtesy, give them the curtesy of growing a pair and not qq'ing about everything in the known universe regarding this game or what you think is valid. **** and let them do their job. Link to comment Share on other sites More sharing options...
MasterKayote Posted December 14, 2011 Share Posted December 14, 2011 https://twitter.com/#!/Rockjaw/status/146967418332397568 Okay, whether you believe he's in the right or not, this is poor community relations. As someone who has worked support, this would have gotten me fired. Even if you ignore a customer's issues, you never verbally marginalize it. Never. I agree, SR sucks. But this EGA b/s isnt particularly his fault. All he can do is control the situation as much as possible while the nameless idiot responsible for this continues to pat himself on the back for a job well done. Link to comment Share on other sites More sharing options...
Spartanik Posted December 14, 2011 Share Posted December 14, 2011 Real issues? Maybe it's not an issue he can help with, but it's not a REAL issue? No it is not, you will get in the game acording to the time you redeemed your code, so i dont understand a real issue here.... Link to comment Share on other sites More sharing options...
DarthBagels Posted December 14, 2011 Share Posted December 14, 2011 Get off your tall horse. This is not about entitlement. This is about a company that fails to see it is a customer service operation. Right. This certainly bodes well for the future! Link to comment Share on other sites More sharing options...
rawfox Posted December 14, 2011 Share Posted December 14, 2011 um, duh dude. You aren't paying anything till the 20th when you're free 30 days starts then. Explain where this magical money is coming from your pocket, and please share. /scratch where are my 54.99€ now that i gave to GameStop ?! Link to comment Share on other sites More sharing options...
noctivagus Posted December 14, 2011 Share Posted December 14, 2011 "dear bioware I think I deserve to cut in line on the first come first serve EARLY GAME ACCESS because i said so. why won't you take me seriously????????" Wow, you so eloquently summed up every criticism of EGA. Except you didn't. We don't want to cut in line. We want the line to be shorter, or the line to be nonexistent, or the line to just be marked off so that we know where we are in line. Link to comment Share on other sites More sharing options...
RokDalor Posted December 14, 2011 Share Posted December 14, 2011 i say good on him, if people took the time to read the forums or the 100's of tweets he gets every day they would find alot of their questions already answered, but people feel the need to believe they are their own special snow flake and that even though 100 people have been given the same answer, they still believe that *Their* situation will be completly unique, in reference to the question that the tweet was in response to, the answer is going to be the same. Link to comment Share on other sites More sharing options...
Aowar Posted December 14, 2011 Share Posted December 14, 2011 Hey stevie, here's an idea. Fix the problem that the majority of your player base has and you will have all the time you want to address the problems specific people have. Link to comment Share on other sites More sharing options...
Skeelol Posted December 14, 2011 Share Posted December 14, 2011 (edited) um, duh dude. You aren't paying anything till the 20th when you're free 30 days starts then. Explain where this magical money is coming from your pocket, and please share. Origin already billed me 45 pounds. You were saying? Edited December 14, 2011 by Skeelol Link to comment Share on other sites More sharing options...
trmptrnick Posted December 14, 2011 Share Posted December 14, 2011 He probably send that in response to the thousands of people asking: "I WANT IN" or something. You are lucky he is even on twitter answering questions. Link to comment Share on other sites More sharing options...
Carltronus Posted December 14, 2011 Share Posted December 14, 2011 http://chzheroes.files.wordpress.com/2011/12/superheroes-batman-superman-its-a-trap.jpg Link to comment Share on other sites More sharing options...
Mazikeen Posted December 14, 2011 Share Posted December 14, 2011 No, not it's not a real issue. It's a perceived issue based on feelings of entitlement that are rampant in Western society. This Sometimes, even in customer service, people need a verbal b%$&hslap The customer is NOT always right Link to comment Share on other sites More sharing options...
Todaz Posted December 14, 2011 Share Posted December 14, 2011 Good thing is , Twitter is very powerful. and What I'm reading is not good, People aren't happy and the people who are happy are the ones who are In. Every wants to play the game. We've all been waiting for some time now. Link to comment Share on other sites More sharing options...
bigheadbrandon Posted December 14, 2011 Share Posted December 14, 2011 Wow, you so eloquently summed up every criticism of EGA. Except you didn't. or the line to be nonexistent, well there is a line so maybe you should just deal with it Link to comment Share on other sites More sharing options...
Tiaa Posted December 14, 2011 Share Posted December 14, 2011 lolz... if a tweet is holding him back from helping people he needs to find a new job.. Maybe holding a STOP sign at a x-road so kiddies can walk to school The fact that he is on it 24/7 makes him sound pretty contradicting... Makes me wonder if he works for Twitter rather than Bioware. Link to comment Share on other sites More sharing options...
Scelerant Posted December 14, 2011 Share Posted December 14, 2011 Get off your tall horse. This is not about entitlement. This is about a company that fails to see it is a customer service operation. Gaming companies aren't customer service operations, I have yet to receive good service from any company in the gaming industry and by now its a pretty established practice since due to things like monopolies on IPs (like Star Wars) they know they can skimp on service. Link to comment Share on other sites More sharing options...
Distressor Posted December 14, 2011 Share Posted December 14, 2011 And another thread started really help. Get over yourself people Link to comment Share on other sites More sharing options...
bigheadbrandon Posted December 14, 2011 Share Posted December 14, 2011 Origin already billed me 45 pounds. You were saying? guess what, you can cancel that up until the 20th Link to comment Share on other sites More sharing options...
Marquees Posted December 14, 2011 Share Posted December 14, 2011 This Sometimes, even in customer service, people need a verbal b%$&hslap The customer is NOT always right Yes but there are a lot of customers that believe this. Having worked in retail for a while, I feel for all the employees. Link to comment Share on other sites More sharing options...
SneakyErvin Posted December 14, 2011 Share Posted December 14, 2011 He's correct, heck hes too polite in my opinion. If they pester him that much and have limited reading cmprehension skills there is no point wasting keyboard clicks on them really, they wont understand anyways. Link to comment Share on other sites More sharing options...
noctivagus Posted December 14, 2011 Share Posted December 14, 2011 i say good on him, if people took the time to read the forums or the 100's of tweets he gets every day they would find alot of their questions already answered, but people feel the need to believe they are their own special snow flake and that even though 100 people have been given the same answer, they still believe that *Their* situation will be completly unique, in reference to the question that the tweet was in response to, the answer is going to be the same. "I'm sorry I can't help with that" would have been shorter than his response that was dismissive and offensive to a large number of players. Link to comment Share on other sites More sharing options...
Aowar Posted December 14, 2011 Share Posted December 14, 2011 He probably send that in response to the thousands of people asking: "I WANT IN" or something. You are lucky he is even on twitter answering questions. Ya lucky... /facepalm Link to comment Share on other sites More sharing options...
sosolidshoe Posted December 14, 2011 Share Posted December 14, 2011 If he's so concerned with helping people who have "real issues", why doesn't he stop arsing about on Twatter and spend some time on the forums, you know, communicating with the community? Link to comment Share on other sites More sharing options...
Rabbiddog Posted December 14, 2011 Share Posted December 14, 2011 This Sometimes, even in customer service, people need a verbal b%$&hslap The customer is NOT always right The power of the backhand compels you! The power of the backhand compels you! Link to comment Share on other sites More sharing options...
Lrii Posted December 14, 2011 Share Posted December 14, 2011 In my opinion his main channel of communicating with the SW:TOR community should be on the forums...official forums, i cant be arsed to create a acc on twiddle just to get an update of sorts... Link to comment Share on other sites More sharing options...
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