Welcome Window is unmovable and half off of the screen

[MaximusRex]

The new Welcome Windows in the new UI cannot be relocated, so it is stuck behind my chat box in the lower left of the screen, and it is also half off the screen, which cannot be fixed because it is not movable.  Image attached.

https://i.imgur.com/D3jRlft.png

[Sunjammer]

Can confirm. While the UtilityBar1 is in the top half of the screen the "secondary window" is dislocated and appears in the bottom half of the screen:

https://i.imgur.com/oV3cpCF.jpg

When UtilityBar1 is in the bottom half of the screen the "secondary window" appears immediatedly below its parent but it should be appearing ABOVE it:

https://i.imgur.com/YZmaYVw.jpg

To the extend that when UtilityBar1 is docked to the bottom of the screen the "secondary window" is no longer visible:

https://i.imgur.com/guItcfz.jpg

Unchecking the "Enable Moveable Secondary Window" option will locate it in the top right corner:

https://i.imgur.com/dpd43Ps.jpg -> https://i.imgur.com/xUxUCDE.jpg = https://i.imgur.com/4ONFM5T.jpg

[hillerbees]

Yes, all of this is a problem.  I like the idea of a minimised welcome window but it should be moveable and if not a moveable secondary window it should be able to be placed somewhere other than on the left side of the screen.  Not sure how something like this was not picked up at testing phase but in any case a quick fix would be nice as it is something we all have to deal with.

[JackieKo]

On 12/13/2022 at 11:50 AM, MaximusRex said:

The new Welcome Windows in the new UI cannot be relocated, so it is stuck behind my chat box in the lower left of the screen, and it is also half off the screen, which cannot be fixed because it is not movable.  Image attached.

https://i.imgur.com/D3jRlft.png

 

On 12/13/2022 at 1:05 PM, Sunjammer said:

Can confirm. While the UtilityBar1 is in the top half of the screen the "secondary window" is dislocated and appears in the bottom half of the screen:

https://i.imgur.com/oV3cpCF.jpg

When UtilityBar1 is in the bottom half of the screen the "secondary window" appears immediatedly below its parent but it should be appearing ABOVE it:

https://i.imgur.com/YZmaYVw.jpg

To the extend that when UtilityBar1 is docked to the bottom of the screen the "secondary window" is no longer visible:

https://i.imgur.com/guItcfz.jpg

Unchecking the "Enable Moveable Secondary Window" option will locate it in the top right corner:

https://i.imgur.com/dpd43Ps.jpg -> https://i.imgur.com/xUxUCDE.jpg = https://i.imgur.com/4ONFM5T.jpg

Hi there, we will need to see your profile files in order to determine what's happening as the behavior you're both describing is odd. I'll be reaching out to you both privately. 

[Sunjammer]

2 hours ago, JackieKo said:

 

Hi there, we will need to see your profile files in order to determine what's happening as the behavior you're both describing is odd. I'll be reaching out to you both privately. 

Thanks JackieKo. I have submitted my GUI profile. Hope it helps!

Edited December 19, 2022 by Sunjammer

[Kazuone]

Hello, 
I had this bug, I've replaced my custom ui profile by the preset normal or advanced one, closed the faulty window and move back to my custom profile.

[Florrentius]

i am having the same thing happening. my ui bar with welcome window is located top right.

[biojr]

On 12/19/2022 at 6:32 PM, Sunjammer said:

Thanks JackieKo. I have submitted my GUI profile. Hope it helps!

Let me know if you get it fixed, I have the exact same problem and it's annoying af that I can't get it fixed.

[DragonTayl]

I don't suppose there was a non-private fix for this? I do not see my welcome window at all, though the yellow exclamation point is lit. 

[Achnaattwo]

can't recall, but it's a enable selection that is  either selected or not selected, forgot which.

in Interface

Edited December 28, 2022 by Achnaattwo

[Ramahar]

Know this is a couple of weeks old but in case someone comes looking for the answer.
In the interface window just below the drop down menu you need to check "Enable Movable Secondary Window.

[turbomagnus]

On 12/20/2022 at 12:45 AM, Kazuone said:

Hello, 
I had this bug, I've replaced my custom ui profile by the preset normal or advanced one, closed the faulty window and move back to my custom profile.

Thanks, I was having the problem and this fixed it.

[Sunjammer]

Just adding a link to https://forums.swtor.com/topic/930233-if-youre-having-trouble-with-the-offset-of-your-welcome-window/ which allowed me to fix my profile.

My UtilityBar1 is in the bottom left of the screen. Replacing the WelcomeWindow element with the following fixed it for me:

    <WelcomeWindow>
        <AnchorOffsetX Type="3" Value="0.000000" />
        <AnchorOffsetY Type="3" Value="0.000000" />
        <AnchorAlignment Type="3" Value="1.000000" />
    </WelcomeWindow>

Edited July 8, 2023 by Sunjammer

[Aleinus]

Thank you, Sunjammer!

In fact, need to change only one digit: 1 instead of 2 in the line AnchorAlignment.

Before:

	<WelcomeWindow>
		<AnchorOffsetX Type="3" Value="0.000000" />
		<AnchorOffsetY Type="3" Value="0.000000" />
		<AnchorAlignment Type="3" Value="2.000000" />
	</WelcomeWindow>

After:

	<WelcomeWindow>
		<AnchorOffsetX Type="3" Value="0.000000" />
		<AnchorOffsetY Type="3" Value="0.000000" />
		<AnchorAlignment Type="3" Value="1.000000" />
	</WelcomeWindow>

Edited August 23, 2023 by Aleinus