svahtle Posted June 7, 2018 Share Posted June 7, 2018 (edited) Hello. I just bought recurring 30 days sub, logged in and i was still preferred, i am just impotent because that was my money and it isn't going back you know, please answer me, don't be the shady, greedy company. i don't know what to do 14 dollars are quite expensive in other countries, also the sub timing started today what it means less game time, please fix this quick Edited June 7, 2018 by svahtle Link to comment Share on other sites More sharing options...
overname Posted June 7, 2018 Share Posted June 7, 2018 i think its a problem with the transactions in general. i paid for cartel coins. didnt get them Link to comment Share on other sites More sharing options...
KendraP Posted June 7, 2018 Share Posted June 7, 2018 I hate to say it but i think the best way to resolve these issues is going to be via ticket or customer service. Link to comment Share on other sites More sharing options...
svahtle Posted June 7, 2018 Author Share Posted June 7, 2018 I hate to say it but i think the best way to resolve these issues is going to be via ticket or customer service. But, i'm still on preferred status no way doing a ticket Link to comment Share on other sites More sharing options...
KendraP Posted June 7, 2018 Share Posted June 7, 2018 But, i'm still on preferred status no way doing a ticket Then your best option is probably to call CS. I do not think you will get a reply or help here. Link to comment Share on other sites More sharing options...
svahtle Posted June 7, 2018 Author Share Posted June 7, 2018 (edited) Then your best option is probably to call CS. I do not think you will get a reply or help here. greedy ea. Edited June 7, 2018 by svahtle Link to comment Share on other sites More sharing options...
JennyFlynn Posted June 7, 2018 Share Posted June 7, 2018 Did you quit the game and relaunch it? I had to do the same a few days ago because my status screen in-game wasn't updating after I renewed my sub. Link to comment Share on other sites More sharing options...
svahtle Posted June 7, 2018 Author Share Posted June 7, 2018 Did you quit the game and relaunch it? I had to do the same a few days ago because my status screen in-game wasn't updating after I renewed my sub. Yes, still on preferred. Link to comment Share on other sites More sharing options...
TUXs Posted June 7, 2018 Share Posted June 7, 2018 Yes, still on preferred. Be patient...I think there's clearly an issue right now with their systems. I'm sure it'll clear up in the next few hours. Link to comment Share on other sites More sharing options...
jasonhunter Posted June 7, 2018 Share Posted June 7, 2018 Three months ago I was billed twice and only got 30 days. I phoned Customer Support and the issue was resolved within 2 minutes. The woman on the phone was very friendly and apologized. She even gave me a few hundred cartel coins to make up for it. Link to comment Share on other sites More sharing options...
svahtle Posted June 7, 2018 Author Share Posted June 7, 2018 Be patient...I think there's clearly an issue right now with their systems. I'm sure it'll clear up in the next few hours. Thanks u-u i still have hope of not loosing the money ): Link to comment Share on other sites More sharing options...
TUXs Posted June 7, 2018 Share Posted June 7, 2018 Thanks u-u i still have hope of not loosing the money ): You won't lose it - they still want it Link to comment Share on other sites More sharing options...
Setokai Posted June 7, 2018 Share Posted June 7, 2018 Hello. I just bought recurring 30 days sub, logged in and i was still preferred, i am just impotent because that was my money and it isn't going back you know, please answer me, don't be the shady, greedy company. i don't know what to do 14 dollars are quite expensive in other countries, also the sub timing started today what it means less game time, please fix this quick Were you logged in to the game at the time of the purchase? if so, a simple log out of the game and re-log usually fixes it, or depending on your payment type, may take a little time to be processed Link to comment Share on other sites More sharing options...
svahtle Posted June 7, 2018 Author Share Posted June 7, 2018 Were you logged in to the game at the time of the purchase? if so, a simple log out of the game and re-log usually fixes it, or depending on your payment type, may take a little time to be processed Yeah it worked now. Link to comment Share on other sites More sharing options...
svahtle Posted June 7, 2018 Author Share Posted June 7, 2018 Thank you all for the support its the first time happening me this so i was scared uwu, i called to customer service and they kindly made the fix. <3 Link to comment Share on other sites More sharing options...
TUXs Posted June 7, 2018 Share Posted June 7, 2018 Thank you all for the support its the first time happening me this so i was scared uwu, i called to customer service and they kindly made the fix. <3 Nice...so it's all good now? Link to comment Share on other sites More sharing options...
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