RyGanFire Posted November 8, 2015 Share Posted November 8, 2015 Honestly BW just need to get their in-game CS in order. Phone-support sounds like it's better, but they can't really do a lot and in-game support is a *********** insult. It's a joke, and they can't not know it's a joke. Any other game I'd call this resolved and just wait for CS to reply to my ticket, but they've not helped me once in all the years I've played regardless of the issue, so Musco telling us to contact CS is equivalent to telling us to piss off. This. This so much. Link to comment Share on other sites More sharing options...
gattl Posted November 8, 2015 Share Posted November 8, 2015 I have had a ticket open for 5 days and nothing........Not one reply Link to comment Share on other sites More sharing options...
kangachu Posted November 8, 2015 Share Posted November 8, 2015 I'm also awaiting any reply to my ticket. It's been days without resolution Link to comment Share on other sites More sharing options...
Jimpdhandley Posted November 8, 2015 Share Posted November 8, 2015 ive made two tickets about deleting a character and not getting my level 60 token back. BOTH WERE CLOSED WITH NO REPLY. like seriously? what a *********** joke. thats 2200 cartel credits down the drain Link to comment Share on other sites More sharing options...
JamesBalla Posted November 9, 2015 Share Posted November 9, 2015 Redeemed a Token and it was not applied after waiting 3 hours. Fix your game. :):):):):) Link to comment Share on other sites More sharing options...
psykhx Posted November 9, 2015 Share Posted November 9, 2015 I do receive my token back when I create a 60 and delete it as it ends up lv1 - but I've been unable to create a 60 shadow since the launch of KOTFE. Already sent one ticket about this, but it was disregarded, since this token issue was going on at the same time. I've been able to create other 60 toons, but for a shadow, it NEVER works for me. I've tried quite a few times, on several different days etc. Getting pretty frustrating. Fix your damn game. Link to comment Share on other sites More sharing options...
Fuzion_Fire Posted November 9, 2015 Share Posted November 9, 2015 Still bugged as hell, bought one off the Cartel Market yesterday and activated it, can't create a bloody level 60 though no trace of my token either, still have yet to hear back from the ticket I submitted Link to comment Share on other sites More sharing options...
eckozka Posted November 9, 2015 Share Posted November 9, 2015 Still having problem with 60 token, i deleted my bugged lvl 1 character and then my token gone Link to comment Share on other sites More sharing options...
Arrowb Posted November 9, 2015 Share Posted November 9, 2015 Hi , i have the same problem everyone here have , token haven"t been refunded after i deleted my 60 . Hopefully someone is looking into this . and we can get out token back Link to comment Share on other sites More sharing options...
Cherchevent Posted November 9, 2015 Share Posted November 9, 2015 (edited) Hi guys, Same problem for me... 2 Token missing : 1 deleting a 60 character, the other after buying it at the cartel market... I sent a tcket 5 years ago and still nothing... It is really disapointing... I hope they will fix it quickly and they will give us something... The worst thing isn't the bug, it is that we don't have any information or date for the issue... Edited November 9, 2015 by Cherchevent Link to comment Share on other sites More sharing options...
RyGanFire Posted November 9, 2015 Share Posted November 9, 2015 BW really needs to get their head in the game on this issue. Link to comment Share on other sites More sharing options...
darthjamez Posted November 9, 2015 Share Posted November 9, 2015 BW really needs to get their head in the game on this issue. I agree, I'm short 2 tokens now, at least take down the dev post saying everything is fixed, cause its still so broken ! Link to comment Share on other sites More sharing options...
Tamaera Posted November 9, 2015 Share Posted November 9, 2015 (edited) Figured I would give them a call and the rep basically said to create an in-game ticket and that it's still being investigated. He was confident that it'll be seen to 'in the coming days'. Can't rip on the rep though, he's just the poor middle guy who suffers the most out of all this. I'm glad you feel this way I used to BE one of those middle guys for a communications company and I"m here to tell you most of the time the reps are just as frustrated with the issues but they can't say anything. As long as they show empathy and understanding I"m good. Oh and encouragement to let me know that its being looked into is a huge help also lol. It's the reps like the one guy had who pretty much said touch "S**t" and to start a lvl 1 toon that would really upset me lol. Forgot to add that to keep this post in topic- same as everyone else Still waiting on my token to be returned and still have open ticket. Edited November 9, 2015 by Tamaera Link to comment Share on other sites More sharing options...
RyGanFire Posted November 9, 2015 Share Posted November 9, 2015 I just purchased a level 60 token from the CM since CS was not granting me my free token, I consumed it and it is not showing that I can create one. I am NOT waiting multiple weeks for a damn level 60 token that I purchased for 2K Cartel Coins. Bioware better get off their asses and get to work restoring people's tokens. Link to comment Share on other sites More sharing options...
Rustweaver Posted November 9, 2015 Share Posted November 9, 2015 (edited) I'm glad you feel this way I used to BE one of those middle guys for a communications company and I"m here to tell you most of the time the reps are just as frustrated with the issues but they can't say anything. As long as they show empathy and understanding I"m good. Oh and encouragement to let me know that its being looked into is a huge help also lol. It's the reps like the one guy had who pretty much said touch "S**t" and to start a lvl 1 toon that would really upset me lol. I used to work in tech support for three years so I have quite a bit of empathy for live support agents who have to carry the burdens of the community when something goes awry and your ticket system or public FAQs suck. If their in-game support is anything like that job, tickets come in to a bin and reps have a bad habit of cherry picking the easiest to pad their metrics to the point where difficult tickets will be left alone while newer, easier tickets would supersede them until management came bearing down. Metrics can be a ***** for the end user. Mind you, our management usually reminded us of these 'older' tickets when we didn't have a reply within 4 hours of a ticket being received and really got on our *** when it went above. I can't imagine what kind of management is running the show at EAware where tickets go unanswered and the community is left in the dark for days on end and a warning is not re-released. Oh, I got a reply to my ticket too. I hope it has god ne....oh, it's just a binned response which doesn't even try to address the issue and I'm still missing my token. Edited November 9, 2015 by Rustweaver Link to comment Share on other sites More sharing options...
RyGanFire Posted November 9, 2015 Share Posted November 9, 2015 Just found that I have had both of my tokens restored. Thanks (even though it took a while ) Link to comment Share on other sites More sharing options...
Rustweaver Posted November 9, 2015 Share Posted November 9, 2015 (edited) Hey, mine is back too! If it works, I am sorry for all the mean things I said. Edited November 9, 2015 by Rustweaver Link to comment Share on other sites More sharing options...
gattl Posted November 9, 2015 Share Posted November 9, 2015 Just found that I have had both of my tokens restored. Thanks (even though it took a while ) Lucky for you I guess..... Link to comment Share on other sites More sharing options...
DavidWayne Posted November 9, 2015 Share Posted November 9, 2015 Genuinely disgusted with In-Game support. Several tickets have gone ignored for nearly a week and this issue is still persisting. But I'm glad you managed to fix it for nearly 5% of the community, Bioware. Well done. Link to comment Share on other sites More sharing options...
ExaBlack Posted November 9, 2015 Share Posted November 9, 2015 Still without token restore. 2 support tickets without response... help please! Link to comment Share on other sites More sharing options...
Dev Post EricMusco Posted November 9, 2015 Dev Post Share Posted November 9, 2015 Hey folks, We have continued to investigate start at 60 based on the reports in this thread. We can confirm there is an on-going issue for some players where their start at 60 tokens did not get restored to them after we fixed the overall issue last Friday. This seems to be only affecting players who used a token later in the week or who were extra aggressive in creating and deleting the Level 1 characters. In any case, we are aware of the issue and will ensure people in this situation will receive their missing token or tokens (if appropriate). In the meantime, if you haven’t already submitted an in-game ticket to CS, please do so. Make sure to mention start at 60 in your ticket. Please note, at this time CS is not responding to those tickets as we are exploring a more global fix, however it is important that you have a ticket submitted so we can track users who are in this state. Please don’t submit more than one ticket about this issue as it’s not necessary. This may take a few days, but I will pass on further updates as I have them. Again, none of your tokens are lost and we will get them back to you ASAP! Thanks everyone. -eric Link to comment Share on other sites More sharing options...
Fordbird Posted November 9, 2015 Share Posted November 9, 2015 Thanks for the update. I am wondering however when we will see some responses to other issues like missing items, titles, and general bugginess to the game. Ability delay is a real problem in the new star fortress missions, and is especially frustrating while trying to solo the heroic versions. Please continue to keep us in the loop about these things as well as missing tokens, and again, I think you guys are doing a much better job with feedback since the xpac. Link to comment Share on other sites More sharing options...
Bstr Posted November 9, 2015 Share Posted November 9, 2015 In the meantime, if you haven’t already submitted an in-game ticket to CS, please do so. Make sure to mention start at 60 in your ticket. I'm assuming that F2P / Preferred players should email support@SWTOR.com if they used a buggy token and lost it? Or should they post on the new EA Answers support forum? Link to comment Share on other sites More sharing options...
gastovski Posted November 9, 2015 Share Posted November 9, 2015 (edited) Never seen such a bad customer service in my life. Still didn't get my free one time level 60 creation. Edit: Ok, i have one time free now. Edited November 9, 2015 by gastovski Link to comment Share on other sites More sharing options...
Ofyuff Posted November 9, 2015 Share Posted November 9, 2015 Wait, where do we go to post a ticket thing? Could anybody give me a link? Sorry for the noobiness, I don't usually goof around on the forums. Link to comment Share on other sites More sharing options...
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