Ability delay and the wearing thin of patience

[CommanderKeeva]

Yet another Tuesday goes by without a patch. Even if Bioware can't fix this particular problem yet, which is the most annoying one by far, there are still plenty of glaring issues to be corrected from the 3.0 launch.

 

So....when can we expect any fix for anything?

[Ferrnitty]

Hell even a server reboot might help but lord knows the last time they shut down 4 a sec ta do that!!! Might have been to patch in the completely worthless lifeday thingie. Edited January 6, 2015 by Ferrnitty

[Zangetsou]

Hello fellow players... So we are still beeing ignored with this important issue and still no fixes?

Comon DEVS we are your money maker,the more you ignore us the more u lose us...

This is known already for far too long:(

[DarthVengeant]

yes we'll see just how big the patch is tomorrow.

 

Not a single post or info about any patch January 6th, so you people thinking there is a patch don't know much.

[VaultRPG]

Recently came back to SWTOR and enjoying my time so i decided to sub but now i know that it isn't just me experiencing this..

 

Wish i saw this thread before subcribing.

[Zangetsou]

Recently came back to SWTOR and enjoying my time so i decided to sub but now i know that it isn't just me experiencing this..

 

Wish i saw this thread before subcribing.

 

 

 

And another happy customer XD

Welcome aboard

[Ferrnitty]

Not a single post or info about any patch January 6th, so you people thinking there is a patch don't know much.

 

Whenever they find a fix there will be a patch...........it can happen on ANY day! So thinking it cant happen shows how much you know. they call em "hotfixes".

Edited January 6, 2015 by Ferrnitty

[mmmbuddah]

My patients are wearing thing tbh. I started a new character because the lag was so bad on the new planets and in 60 warzones / flashpoints / op that I was just getting my *** handed to me, only to find out, that it is even WORSE on the starter planets. I have defended this game to the grave BW, but this deafening silence / vague replies we are getting is simply not acceptable. This should be priority 1 over - everything -. class balance does NOT matter if we cannot properly play the game.

[LukeyboyT]

The ability delay , whilst acceptable at launch , clearly is not acceptable all these weeks later.

I have now taken all my 10 toons threw the appalling Rishi and Yavin 4 expansion. Not one of them played with any level of enjoyment because of the ability delay.

SWTOR should compensate its users for such poor service.

We have paid for something we just are not getting.

[Lyshar]

First off, Happy New Years everyone! I apologize if you feel a lack of communication around this issue. Unfortunately, I haven't provided much since I do not have a status update as of yet.

 

Here is what I can tell you. We definitely have not forgotten about this and the team is still assessing what the cause is, and how we can begin to address it. What I am going to do is to work with the team to get a status update with as much detail as I can, by next Friday (although hopefully before then!).

 

Thank you again for your continued patience. We know that dealing with these issues isn't the best experience and we will get them addressed as soon as we can!

 

-eric

 

Well, since lag day is over, can we at least have a real reset so any memory leakage from that can be purged?

 

It feels a little less now, but just flipping a switch did not help much for the big picture. I remember the times where there was at least maintenance every 2 weeks, the restart that included was often enough needed to kill the lag that was building up.

[WingCero]

The ability delay , whilst acceptable at launch , clearly is not acceptable all these weeks later.

I have now taken all my 10 toons threw the appalling Rishi and Yavin 4 expansion. Not one of them played with any level of enjoyment because of the ability delay.

SWTOR should compensate its users for such poor service.

We have paid for something we just are not getting.

 

Watch they will give us CM market discounts for our troubles .....adding insult to injury

Edited January 6, 2015 by WingCero

[WingCero]

Whenever they find a fix there will be a patch...........it can happen on ANY day! So thinking it cant happen shows how much you know. they call em "hotfixes".

 

Na they have said that we will hear more next Friday.......so i wouldn't hope for a hotfix before that

[Kuniyosh]

So it is not my internet, its not my PC so this is a problem in game.

 

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation. All rights reserved.

 

C:\Users\*********Pathping 159.153.72.252

 

Tracing route to 159.153.72.252 over a maximum of 30 hops

 

0 *********PC [192.168.0.5]

1 10.66.196.1

2 perr-core-2a-ae7-616.network.virginmedia.net [80.1.68.109]

3 manc-bb-1c-ae5-0.network.virginmedia.net [62.255.149.65]

4 ae0.man11.ip4.gtt.net [77.67.65.141]

5 xe-11-3-0.lon21.ip4.gtt.net [141.136.108.129]

6 as1299.lon21.ip4.gtt.net [141.136.99.242]

7 ldn-bb2-link.telia.net [80.91.245.28]

8 dln-b1-link.telia.net [213.155.136.5]

9 bioware-ic-147167-dln-b3.c.telia.net [80.239.192.82]

10 159.153.72.53

11 159.153.72.252

 

Computing statistics for 275 seconds...

Source to Here This Node/Link

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

0 Lael-PC [192.168.0.5]

0/ 100 = 0% |

1 --- 100/ 100 =100% 100/ 100 =100% 10.66.196.1

0/ 100 = 0% |

2 11ms 0/ 100 = 0% 0/ 100 = 0% perr-core-2a-ae7-616.network.virgi

nmedia.net [80.1.68.109]

0/ 100 = 0% |

3 16ms 0/ 100 = 0% 0/ 100 = 0% manc-bb-1c-ae5-0.network.virginmed

ia.net [62.255.149.65]

0/ 100 = 0% |

4 18ms 0/ 100 = 0% 0/ 100 = 0% ae0.man11.ip4.gtt.net [77.67.65.14

1]

0/ 100 = 0% |

5 23ms 0/ 100 = 0% 0/ 100 = 0% xe-11-3-0.lon21.ip4.gtt.net [141.1

36.108.129]

0/ 100 = 0% |

6 17ms 0/ 100 = 0% 0/ 100 = 0% as1299.lon21.ip4.gtt.net [141.136.

99.242]

0/ 100 = 0% |

7 25ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb2-link.telia.net [80.91.245.

28]

0/ 100 = 0% |

8 37ms 0/ 100 = 0% 0/ 100 = 0% dln-b1-link.telia.net [213.155.136

.5]

0/ 100 = 0% |

9 42ms 0/ 100 = 0% 0/ 100 = 0% bioware-ic-147167-dln-b3.c.telia.n

et [80.239.192.82]

0/ 100 = 0% |

10 41ms 0/ 100 = 0% 0/ 100 = 0% 159.153.72.53

0/ 100 = 0% |

11 45ms 0/ 100 = 0% 0/ 100 = 0% 159.153.72.252

 

Trace complete.

 

 

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation. All rights reserved.

 

C:\Users\********>Pathping 159.153.72.252

 

Tracing route to 159.153.72.252 over a maximum of 30 hops

 

0 ********-PC [192.168.0.5]

1 10.66.196.1

2 perr-core-2a-ae7-616.network.virginmedia.net [80.1.68.109]

3 manc-bb-1c-ae5-0.network.virginmedia.net [62.255.149.65]

4 ae0.man11.ip4.gtt.net [77.67.65.141]

5 xe-11-3-0.lon21.ip4.gtt.net [141.136.108.129]

6 as1299.lon21.ip4.gtt.net [141.136.99.242]

7 ldn-bb2-link.telia.net [80.91.245.28]

8 dln-b1-link.telia.net [213.155.136.5]

9 bioware-ic-147167-dln-b3.c.telia.net [80.239.192.82]

10 159.153.72.53

11 159.153.72.252

 

Computing statistics for 275 seconds...

Source to Here This Node/Link

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

0 Lael-PC [192.168.0.5]

0/ 100 = 0% |

1 --- 100/ 100 =100% 100/ 100 =100% 10.66.196.1

0/ 100 = 0% |

2 11ms 0/ 100 = 0% 0/ 100 = 0% perr-core-2a-ae7-616.network.virgi

nmedia.net [80.1.68.109]

0/ 100 = 0% |

3 16ms 0/ 100 = 0% 0/ 100 = 0% manc-bb-1c-ae5-0.network.virginmed

ia.net [62.255.149.65]

0/ 100 = 0% |

4 18ms 0/ 100 = 0% 0/ 100 = 0% ae0.man11.ip4.gtt.net [77.67.65.14

1]

0/ 100 = 0% |

5 23ms 0/ 100 = 0% 0/ 100 = 0% xe-11-3-0.lon21.ip4.gtt.net [141.1

36.108.129]

0/ 100 = 0% |

6 17ms 0/ 100 = 0% 0/ 100 = 0% as1299.lon21.ip4.gtt.net [141.136.

99.242]

0/ 100 = 0% |

7 25ms 0/ 100 = 0% 0/ 100 = 0% ldn-bb2-link.telia.net [80.91.245.

28]

0/ 100 = 0% |

8 37ms 0/ 100 = 0% 0/ 100 = 0% dln-b1-link.telia.net [213.155.136

.5]

0/ 100 = 0% |

9 42ms 0/ 100 = 0% 0/ 100 = 0% bioware-ic-147167-dln-b3.c.telia.n

et [80.239.192.82]

0/ 100 = 0% |

10 41ms 0/ 100 = 0% 0/ 100 = 0% 159.153.72.53

0/ 100 = 0% |

11 45ms 0/ 100 = 0% 0/ 100 = 0% 159.153.72.252

 

Trace complete.

[Code_Airwolf]

Just wanted to give an update. I unparked my Sith Assassin on Belsavis to try one more time.....and I switched instances. I switched to Instance 2 and I went from horrendous and unplayable abilities lag, a daydreaming Khem who leaps into a fight after you're already about to die, and the "you must be behind the enemy" or whatever it keeps saying when trying to use maul while STANDING BEHIND SAID ENEMY........to on Instance 2 with like 5 people I believe it was, smooth gameplay, no lag, Khem Val was on it, I finished all the missions underleveled did some more side quests to get closer to level and was able to leave that heel hole.

 

So........there you go. The only thing that changed was the instance. I don't know if that's going to always work, or is THE solution or not, but it worked on Belsavis.

Edited January 6, 2015 by Code_Airwolf

[Reno_Tarshil]

Just wanted to give an update. I unparked my Sith Assassin on Belsavis to try one more time.....and I switched instances. I switched to Instance 2 and I went from horrendous and unplayable abilities lag, a daydreaming Khem who leaps into a fight after you're already about to die, and the "you must be behind the enemy" or whatever it keeps saying when trying to use maul while STANDING BEHIND SAID ENEMY........to on Instance 2 with like 5 people I believe it was, smooth gameplay, no lag, Khem Val was on it, I finished all the missions underleveled did some more side quests to get closer to level and was able to leave that heel hole.

 

So........there you go. The only thing that changed was the instance. I don't know if that's going to always work, or is THE solution or not, but it worked on Belsavis.

 

Quick follow up. You were smooth on instance 2, did you attempt to play on instance 1 before you switched or did you simply log in and then switch?

[Code_Airwolf]

Quick follow up. You were smooth on instance 2, did you attempt to play on instance 1 before you switched or did you simply log in and then switch?

 

Instance 1 was hell. I think it was 55-58 count. What typically would not have been a scary # before 3.0, now that # seems to mean Belsavis hell. It was suggested to me to try changing instances. Thought it would be pointless but tried it, why not? Then the magic happened.

[Reno_Tarshil]

Instance 1 was hell. I think it was 55-58 count. What typically would not have been a scary # before 3.0, now that # seems to mean Belsavis hell. It was suggested to me to try changing instances. Thought it would be pointless but tried it, why not? Then the magic happened.

 

Ah, was just wondering if it was tied to population or fixed over all as another user pointed out today based on their experience.

[Peachbrah]

Ah, was just wondering if it was tied to population or fixed over all as another user pointed out today based on their experience.

 

1/10 post

[Reno_Tarshil]

1/10 post

 

Okay?

[Icykill_]

PvP was sort of fixed and ok over the holidays... But now they are back at work it has started to get worse again

Did they reduce the number of instances they created to combat the lag??... If so, they need to add them again

I can't understand how a higher peak period was ok... But a lower peak period (after holidays), gets worse??

[Grayseven]

Today's behavior was...odd. I can only assume the powers that be are tweaking things to either fix a problem or to identify the problem. Unless the oddness was due to a lower number of people on during the day as people get back to work and school.

 

Without official information we have no way of knowing, which is unfortunate. We could all post examples of what we are seeing but how do we know whether or not it is a part of the ability lag issue?

 

I'd like to be able to help just to get rid of the bloody delay.

[Frybert]

Belsavis on Bastion was lag free so far all day today. Avg pop 20-25, was getting really bad ability delay there day before yesterday with the same pop.

[mmmbuddah]

Just wanted to give an update. I unparked my Sith Assassin on Belsavis to try one more time.....and I switched instances. I switched to Instance 2 and I went from horrendous and unplayable abilities lag, a daydreaming Khem who leaps into a fight after you're already about to die, and the "you must be behind the enemy" or whatever it keeps saying when trying to use maul while STANDING BEHIND SAID ENEMY........to on Instance 2 with like 5 people I believe it was, smooth gameplay, no lag, Khem Val was on it, I finished all the missions underleveled did some more side quests to get closer to level and was able to leave that heel hole.

 

So........there you go. The only thing that changed was the instance. I don't know if that's going to always work, or is THE solution or not, but it worked on Belsavis.

That doesn't work, I have been on planets with 5 - 10 players and the delay is still there. This is strictly a problem with their software and hardware, and needs to be addressed.

[Code_Airwolf]

That doesn't work, I have been on planets with 5 - 10 players and the delay is still there. This is strictly a problem with their software and hardware, and needs to be addressed.

 

It doesn't work in regard to player count, correct? But not the Instance, per se? Maybe it's not the player count, but the actual instance itself. There are people on here far smarter than me when it comes to how the server end works in an mmo. Is there possibly a reason that Instance 1 no matter how many players there are, has issues/lag and an Instance 2 has no issues at all? Something like Instance 1 never reboots and Instance 2 is a freshly loaded server, or something like that? Again, take it easy on me if I'm speaking shenanigans but the Instance 2 seems to work for me. *knock on wood* So far at least.....And again, this only started after 3.0 dropped......

[kanechart]

First off, Happy New Years everyone! I apologize if you feel a lack of communication around this issue. Unfortunately, I haven't provided much since I do not have a status update as of yet.

 

Here is what I can tell you. We definitely have not forgotten about this and the team is still assessing what the cause is, and how we can begin to address it. What I am going to do is to work with the team to get a status update with as much detail as I can, by next Friday (although hopefully before then!).

 

Thank you again for your continued patience. We know that dealing with these issues isn't the best experience and we will get them addressed as soon as we can!

 

-eric

 

Can we get a real Dev in here and not a paid PR person who can't actually keep up with the PR?