Febibi Posted December 14, 2011 Share Posted December 14, 2011 totally agree!! nah thats bad marketing... you cant just do as you please when in this economy. Link to comment Share on other sites More sharing options...
LoL-K-Noob Posted December 14, 2011 Share Posted December 14, 2011 So there you have it the CM agrees with most of the ppl on the forums whiners it's official SHHHHHHHH Too bad they dont start issueing bans instead of closing/deleting threads Link to comment Share on other sites More sharing options...
tormeanted Posted December 14, 2011 Share Posted December 14, 2011 Or maybe he is getting upset from all the nerds asking him on his twiter account about why im not in... dude that's his personal account, that's like someone calling u at home for a problem, go get a job or something. Ya, ummm, how does Brad Pitt deal with his twitter account? Is he an *** too? Doubt it. L2cope or get off the interweb. Link to comment Share on other sites More sharing options...
dyslexia Posted December 14, 2011 Share Posted December 14, 2011 I can appreciate the guy's honesty. Any WoW players remember Tigole? This community can stand for someone like that. Heh I actually had a guildmate who played with Tigole in FF (his name was originally Tigolebitties but had to change it for WoW). He was surprised at how calm he kept himself as a MMO rep. Link to comment Share on other sites More sharing options...
Cameirus Posted December 14, 2011 Share Posted December 14, 2011 (edited) Agreed. I wish he'd used stronger language, actually. yess god damm, insulting your customers is sound marketing strategy for every company... No this was unacceptable for a junior CS advisor, for someone at his level to say this was apalling. never EVER marginalise your customers issues, especially when that issue is that they WANT to play the game you are selling.... No one else see the irony here, he's saying that people wanting to play this game is not important....lol They screwed up the EGA, and now he's acting like a petulant 14year old when he gets called on it. ok. Edited December 14, 2011 by Cameirus Link to comment Share on other sites More sharing options...
Nozze Posted December 14, 2011 Share Posted December 14, 2011 Ya, ummm, how does Brad Pitt deal with his twitter account? Is he an *** too? Doubt it. L2cope or get off the interweb. Brad Pitt isn't expected nor required to interact with his fans. It's a bit different... Link to comment Share on other sites More sharing options...
tormeanted Posted December 14, 2011 Share Posted December 14, 2011 Don't man,... just don't. My daughter is in kindergarten, and she is so much more mature than the whiners here. Pic or it's not true! Link to comment Share on other sites More sharing options...
sokkazuko Posted December 14, 2011 Share Posted December 14, 2011 I can understand Reid's fustration theres so much complaining and crying I want in I could see it getting annoying Link to comment Share on other sites More sharing options...
TyrantLeader Posted December 14, 2011 Share Posted December 14, 2011 yess god damm, insulting your customers is sound marketing strategy for every company... No this was unacceptable for a junior CS advisor, for someone at his level to say this was apalling. never EVER marginalise your customers issues, especially when that issue is that they WANT to play the game you are selling.... No one else see the irony here, he's saying that people wanting to play this game is not important....lol lol... yes. he might as well put up the middle finger on a cam and get it over with. Link to comment Share on other sites More sharing options...
Nozze Posted December 14, 2011 Share Posted December 14, 2011 yess god damm, insulting your customers is sound marketing strategy for every company... No this was unacceptable for a junior CS advisor, for someone at his level to say this was apalling. never EVER marginalise your customers issues, especially when that issue is that they WANT to play the game you are selling.... No one else see the irony here, he's saying that people wanting to play this game is not important....lol No. If you look at his follow-up tweet, he had greater concern for those who were having PROBLEMS even redeeming their codes to be able to play the game at all. Those asking if they get Early Access or not don't have a "real" problem... they're just excited / impatient for their e-mail. Link to comment Share on other sites More sharing options...
dyslexia Posted December 14, 2011 Share Posted December 14, 2011 yess god damm, insulting your customers is sound marketing strategy for every company... No this was unacceptable for a junior CS advisor, for someone at his level to say this was apalling. never EVER marginalise your customers issues, especially when that issue is that they WANT to play the game you are selling.... No one else see the irony here, he's saying that people wanting to play this game is not important....lol They screwed up the EGA, and now he's acting like a petulant 14year old when he gets called on it. ok. He is responding to someone being a petulant 14 year old child just as he should be scolded. I don't use twitter, but I've seen a ton of posts with Rockjaw complaining outlandishly. Even in customer service, there are times where you have to draw the line. Link to comment Share on other sites More sharing options...
tormeanted Posted December 14, 2011 Share Posted December 14, 2011 Brad Pitt isn't expected nor required to interact with his fans. It's a bit different... What world do you live in? Link to comment Share on other sites More sharing options...
worrt Posted December 14, 2011 Share Posted December 14, 2011 This almost makes me want to sign up for twitter just to spam him Link to comment Share on other sites More sharing options...
Tazac Posted December 14, 2011 Share Posted December 14, 2011 no....no he is really speaking the truth. if alot of ppl would just read and then ...her is the kicker actually try to comprehend what they just read then id be willing to say 90% of this useless whining would not even be around these forums. LOL *** are you talking. Cute dream dude. But useless QQ / whining will ALWAYS be around in MMO forums. As soon as they get one issue settled, another will take it's place. Trolls will be trolls. QQ'ers will be QQ'ers. Welcome to the internet. Link to comment Share on other sites More sharing options...
icrusoe Posted December 14, 2011 Share Posted December 14, 2011 Agreed. I wish he'd used stronger language, actually. Where is the frickin "like" button on this blasted thing.. Need the "like" button right now... Link to comment Share on other sites More sharing options...
Stoicraven Posted December 14, 2011 Share Posted December 14, 2011 omg that Tweet is so epic! Link to comment Share on other sites More sharing options...
Bluestone Posted December 14, 2011 Share Posted December 14, 2011 https://twitter.com/#!/Rockjaw/status/146967418332397568 Okay, whether you believe he's in the right or not, this is poor community relations. As someone who has worked support, this would have gotten me fired. Even if you ignore a customer's issues, you never verbally marginalize it. Never. This is good communication from Stephen. Not being in EGA yet is not a real issue. I consider that good customer service to speak factually and not sugar coat it. Link to comment Share on other sites More sharing options...
Genesizs Posted December 14, 2011 Share Posted December 14, 2011 (edited) people still seem to miss the point that most of us dont care about not getting in on day 1 or even 5 days eirly , but are just unhappy about how comunications are gooing out about this ... and we dont know squad ... just waiting every day to hope that we may or may not get in that day ... waiting for a mail to drop that may or not be in your inbox .. people accualy taken of free days of work and planned things to be able to play .. and now were just left in teh dark ... poor customer service and answered by a epic tweet ... well done keep being ignorant Edited December 14, 2011 by Genesizs Link to comment Share on other sites More sharing options...
Raximillian Posted December 14, 2011 Share Posted December 14, 2011 Real issues? Maybe it's not an issue he can help with, but it's not a REAL issue? It's not an issue. We all knew early access would be staggered, why act so surprised now? People want to make it an issue, but it's not an issue. It really is not. People are not entitled to anything at all, and we are getting a few days early access for free. So no, it's not an issue. Link to comment Share on other sites More sharing options...
Yorelx Posted December 14, 2011 Share Posted December 14, 2011 people still seem to miss the point that most of us dont care about not getting in on day 1 or even 5 days eirly , but are just unhappy about how comunications are gooing out about this ... and we dont know squad ... just waiting every day to hope that we may or may not get in that day ... waiting for a mail to drop that may or not be in your inbox .. people accualy taken of free days of work and planned things to be able to play .. and now were just left in teh dark ... poor customer service and answered by a epic tweet ... well done +1 All I am asking for is better communication. Link to comment Share on other sites More sharing options...
Stoicraven Posted December 14, 2011 Share Posted December 14, 2011 people still seem to miss the point that most of us dont care about not getting in on day 1 or even 5 days eirly , but are just unhappy about how comunications are gooing out about this ... and we dont know squad ... just waiting every day to hope that we may or may not get in that day ... waiting for a mail to drop that may or not be in your inbox .. people accualy taken of free days of work and planned things to be able to play .. and now were just left in teh dark ... poor customer service and answered by a epic tweet ... well done you're paying for customer service? Or you've paid them for something? Link to comment Share on other sites More sharing options...
Raximillian Posted December 14, 2011 Share Posted December 14, 2011 people still seem to miss the point that most of us dont care about not getting in on day 1 or even 5 days eirly , but are just unhappy about how comunications are gooing out about this ... and we dont know squad ... just waiting every day to hope that we may or may not get in that day ... waiting for a mail to drop that may or not be in your inbox .. people accualy taken of free days of work and planned things to be able to play .. and now were just left in teh dark ... poor customer service and answered by a epic tweet ... well done Sorry, no one is forcing you to build false expectations around a game. We were told launch is on the 20th, and early access is up to 5 days. If you want to plan for it. take vacations on the 20th. This is still not an issue. They are granting access as they can. Link to comment Share on other sites More sharing options...
dreadpirateandy Posted December 14, 2011 Share Posted December 14, 2011 (edited) Even in customer service, there are times where you have to draw the line. This. The customer is not always right. Lots of stupid demands like wanting every one of a bunch of spam threads about the same issue to be addressed individually instead of deleting and consolidating the information and responses into 1 thread, for example, is where a line should be drawn. Replying to threads every time someone asks for an update when there is no new information is also where a line should be drawn. Spamming the forums and twitter about a known issue when there are many other things that need to be heard and addressed is also where the line should be drawn. Edited December 14, 2011 by dreadpirateandy Link to comment Share on other sites More sharing options...
Sevenpatch Posted December 14, 2011 Share Posted December 14, 2011 https://twitter.com/#!/Rockjaw/status/146967418332397568 Okay, whether you believe he's in the right or not, this is poor community relations. As someone who has worked support, this would have gotten me fired. Even if you ignore a customer's issues, you never verbally marginalize it. Never. So as someone who has worked support, you've never had to deal with swarms of irrational customers? I'd say Reid handled it pretty well. Link to comment Share on other sites More sharing options...
Genesizs Posted December 14, 2011 Share Posted December 14, 2011 you're paying for customer service? Or you've paid them for something? whats this :s .. i dont dont even ... Link to comment Share on other sites More sharing options...
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