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AllisonBerryman

Broadsword
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Everything posted by AllisonBerryman

  1. Thanks for the feedback on patch notes! We can definitely work to make sure it's very clear when we post the public test versions of the notes by calling it out more obviously in that post, and we'll work on making sure that the forums know when the final live notes are available (yes, as others have mentioned, they are available in the launcher and on the website, but we can make sure a post gets into the dev tracker, too, for those who prefer that outlet).
  2. Are you asking about the patch notes for 1.1.2, released to all the servers during the most recent maintenance? We always release the preliminary notes for a patch on the forums when we move that patch to the Public Test Server (we published the first 1.1.2 notes last Wednesday), and those notes are subject to change from the time we post them until the patch is deployed to all the servers. We usually update the Public Test Server several days before we update all of the servers, and sometimes the notes we post do change from the PTS version. Does this explain what you're seeing?
  3. Hey folks! We're closing question submissions (and this thread) now. Keep your eyes open this Friday (2/10), when we'll provide answers to ten of your questions. We'll also open up a new Q&A thread Friday to start taking questions for the next Q&A. Thanks for posting your questions!
  4. Hello everyone, thank you for your reports. We are investigating them and will provide updates as they become available.
  5. Hello everyone! We've posted a new blog from Georg that talks more about ability delay. Click here to read the blog!
  6. Hey everyone! You'll notice that the new Server Group Forums and the Suggestion Box are now available! We configured the Server Group Forums to require you to select a forum name tag for each thread, so there is no longer a requirement to enter your server name manually - you'll just select it from the drop-down menu when creating a new thread. Thank you all for your patience. We're looking forward to your feedback!
  7. UPDATE: All servers are now available! Thank you for your patience. UPDATE: This maintenance period has been moved and is now scheduled to begin at approximately 10:30AM CST (8:30AM PST/ 11:30AM EST/ 4:30PM GMT/ 5:30PM CET) on 1/19 and end at 2:30PM CST (12:30PM PST/ 3:30PM EST/ 8:30PM GMT/ 9:30PM CET). Please check this thread for further updates. UPDATE: This maintenance period has been moved and is now scheduled to begin at approximately 9:30AM CST (7:30AM PST/ 10:30AM EST/ 3:30PM GMT/ 4:30PM CET) on 1/19 and end at 1:30PM CST (11:30AM PST/ 2:30PM EST/ 7:30PM GMT/ 8:30PM CET). Please check this thread for further updates. Original post: Please be advised that the servers will be unavailable beginning at 5AM CST (3AM PST/ 6AM EST/ 11AM GMT/ 12PM CET) as we deploy a new patch. This deployment will fix a few high priority issues in the game. We expect the service to be available again by 10AM CST (8AM PST/ 11AM EST/ 4PM GMT/ 5PM CET). Please watch this thread for updates and information as they become available. To view the status of your server, please visit the Server Status Page.
  8. The search feature is now available again. You must be logged in to use it, but you should notice the search bar above the thread listing in the forums
  9. Thanks for your constructive feedback! We're looking forward to improving the Forums and getting continued feedback from everyone, and hope the new layout will be helpful and make the Forums much easier to use!
  10. Next week, we’re going to implement some changes to the Forums based on feedback we’ve received from the community. These changes are meant to help address some of the concerns the community has and to make Forums organization a little easier to use overall. In the layout we have now, things like Guild Recruitment and Server Events are spread out and can be difficult to locate. We’ve also seen some requests for places on the forums where players can go to discuss things more closely with others on their particular server, and for a place for suggestions for the game. To start addressing some of these concerns, we will introduce a new forum section: Server Group Forums, and will place the Suggestion Box back in its rightful place under General Discussion. The Server Group Forums will be divided by server type (PvE, PvP, RP, and RP-PvP), and then alphabetically by the server listing. We have grouped several servers of the same types together to provide areas where players can more easily talk with others on their server (and other players on the same types of servers) – about crafting items, grouping up, hosting events, and more. Each Server Group Forum hosts several servers. If your server’s name falls in the alphabetical range in the forum title, that’s where you’ll post! Each Server Group Forum has a Guild Recruitment subforum, where players can recruit others into their guilds and look for a guild. There are many more subforums for recruitment in this organization than previously, so it will be much easier to find a guild on your server! We ask that you please use a [server Name] tag in front of your threads in these forums when they open to make it easy to see when you make a thread that is specifically intended for other members of your server, and to make sure everyone can see relevant threads easily. As a side effect of opening these new forums, we will close the Guild Hall and Server Events sections of the forum, as the content for those forums now belongs under our Server Group Forums. We’ll leave those forums visible for a time (but not open for posts) so that you can grab the text of your recruitment posts (or any other posts you’d like to keep from those forums) and post in the new Server Group Forums. We will also add the Suggestion Box forum to create a place for constructive suggestion threads to live. We encourage you to share your ideas! We understand that some players would still prefer individual server forums. If volume in the Server Group Forums dictates and it is still too difficult to locate information important to you that relates to your server, we will continue to consider additional changes. We believe this organization will allow us to have a thriving area for per-server discussion, and we’ll remain flexible and receptive to feedback from these changes. As always, if you have any other suggestions for the forums (new forums you’d like to see, changes that would be helpful), we’re glad to hear them. Thank you for providing your constructive feedback!
  11. Thanks for providing your feedback about patch notes! Though we are occasionally required to make a note somewhat vague, we are always working to improve patch note clarity so that the community understands exactly what we're changing and how, especially when it comes to class abilities and other information important to you. We appreciate you taking the time to give us this feedback!
  12. Hi Everyone! Part of our goal for the Star Wars: The Old Republic community is to ensure that our Forums are a great place to come to discuss all aspects of the game, and to make them a friendly environment for our players. We welcome all kinds of constructive discussion and feedback, but want to remind everyone that we expect your posts to be: Constructive Helpful Respectful If you haven’t done so recently, you might want to review the Rules of Conduct, which we do enforce on the Forums. While we absolutely welcome constructive feedback regarding the game, we’ve seen many threads recently that are not constructive or helpful. We encourage you to share ideas about what you’d like to see in the game, but will not permit discussions that do not have any constructive suggestions or content, or those that are made solely to trash the game or community or offer no topic for discussion. Our developers and the Community Team are always reading the forums and gathering your feedback, but constructive criticism is much more useful to us than posts that have no explanations or details and suggestions. Constructive, well-reasoned feedback that offers specific suggestions about what you as players would like to see is extremely useful to us, and we’d like to see more feedback of this nature. However, feedback that states “this game sucks” and doesn’t offer actual suggestions about how to improve the game is not useful and only serves to incite argument, which in turn can make the forums very unfriendly to those who are looking to constructively discuss the game. We will be closing more threads that do not offer constructive feedback or have degenerated into unhelpful flame wars. We expect everyone on the Forums to respect each other, even when disagreeing, and will not tolerate insults or disrespectful posts. Please remember to use the flag feature to report posts that violate the rules to our Community Representatives – don’t fight! Responding in kind to someone who has broken the rules only makes a thread worse. We want to work with you to improve the Forums experience and to encourage constructive discussion, and we look forward to your feedback!
  13. We're aware of your concerns regarding this issue, and are conducting a full investigation of the impact. Please rest assured that anyone found to be in violation of our Terms of Service will have appropriate action taken against them. We will provide more information as it becomes available. Thank you!
  14. We did briefly restore the search feature, but are still experiencing some technical issues when search is enabled. We are working diligently to restore the search feature on the Forums as soon as possible, and we understand the inconvenience this causes our community members. Thank you for your patience and understanding!
  15. Hi everyone - we're continuing to look into the issue preventing progress with Kira for those of you who are still experiencing it. We're sorry for the inconvenience and appreciate your understanding.
  16. Hi Zarram! You can find the information that is currently available about this topic in our community blog post "Why 'unify color to chest piece' is gone, and what's next." This blog explains more about the feature, and though we don't have a timeframe at this time for what's next, it is definitely a topic we know is important to you! We recommend checking out all our community blog entries (and checking frequently for updates) for info about important topics like this!
  17. Hello everyone! We are always reading the forums and working to get responses for topics that are important to you. Your feedback is extremely important to us! To make sure you don't miss out on any of our communications, we recommend checking out the Dev Tracker frequently to see the most recent posts from the Developers and the Community Team - you'll often see responses to concerns and helpful information there! We work to make informational posts as frequently as possible, such as this sneak peek at upcoming content from James Ohlen. We also use our community blog (at the top of http://www.swtor.com/community) to highlight information we think is of significant interest to the community. For instance, we currently have information about our most recent patch highlighted for community members in the blog. Thank you all for providing your feedback on the game, and please continue to do so - we will continue to work to bring you information, updates, and responses to your concerns as quickly as possible!
  18. Viewing all of your own posts is a function of the search feature, which is currently disabled. We understand the inconvenience that this causes and will restore it as soon as possible. In the meantime, thank you for your understanding!
  19. UPDATE 12:33PM CST: All servers are now available for play again! We apologize for the unexpected extension of today’s maintenance period, and thank you for your understanding. We understand that many of you are home for the holidays, and that this maintenance extension interrupted your expected play time – especially for our players in Europe. In the future, we’ll be looking at ways to improve the timing of our maintenance periods, and we will definitely work to ensure that our maintenance estimates are as accurate as possible. Thank you!
  20. UPDATE 12:00PM CST: Thank you for your continued patience. We do not have an estimate as to when the maintenance period will end at this time. We will continue to provide updates as they become available, and will update again no later than 1:00PM CST. We apologize for any inconvenience.
  21. UPDATE 11:03AM CST: Thank you all again for your patience. The servers are still unavailable. We do not have an estimate as to when they’ll be available again, but we are continuing to work as quickly as we can to get them up and running. We will continue to provide status updates, and will update you again no later than 12:00PM CST.
  22. UPDATE 12:33PM CST: All servers are now available for play again! We apologize for the unexpected extension of today’s maintenance period, and thank you for your understanding. We understand that many of you are home for the holidays, and that this maintenance extension interrupted your expected play time – especially for our players in Europe. In the future, we’ll be looking at ways to improve the timing of our maintenance periods, and we will definitely work to ensure that our maintenance estimates are as accurate as possible. Thank you! Hello everyone! We are still working on the various items in today’s maintenance and wanted to give you a quick update. We are going to extend today’s maintenance window to ensure we have everything just right before we open the servers. We know you are all eager to return to the game and apologize to you for the interruption. At this time, we do not have an estimate as to when the servers will come back up, but we’ll keep you updated in this thread and will get them up and running as soon as we can. Thank you all for your patience today.
  23. Hey everyone, just for clarification: we are definitely open to making changes to the Forums that we currently have depending on community needs. The interview with TOR-Talk linked in this article mentions: "There is room for this to change in the future depending on demands and our capability to provide good moderation coverage. We need to balance the amount of demand from the community against our ability to provide the level of service we’re committed to maintaining, and as the craziness of launch starts to subside, we may look at some different options or implementations if it becomes clear there’s a need to in order to serve the community." The current forum listing is by no means set in stone forever, and we're always open to feedback and suggestions. If it becomes clear that something is needed by the community, we'll absolutely work on ways to implement a solution that meets those needs. We encourage you to (constructively!) express what you want from the Forums in the Community section, where a thread about Server Forums already exists. Also, the search feature is currently disabled, but we do plan on restoring it as soon as possible and know that it is definitely an inconvenience when trying to use the forums. We apologize for that inconvenience and thank you for your patience in the meantime.
  24. Das InGame Kundendienst-Portal ist derzeit von den europäischen Servern aus nicht erreichbar. Wir bemühen uns, das Problem so schnell wie möglich zu beheben. Solltet ihr den Kundendienst kontaktieren wollen, schreibt bitte eine E-Mail an support@swtor.com. Vielen Dank für eure Geduld!
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