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AllisonBerryman

Broadsword
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Everything posted by AllisonBerryman

  1. Thanks for posting your constructive feedback, everyone! Keep up the good posts; we love to hear what you'd like to see in future content!
  2. We did recently add recommended gear levels to Group Finder content to give players a better idea of where they should be before attempting the content (as some others have mentioned). We do appreciate your feedback on this feature and we'll be continuing to watch it!
  3. We have lots of information about Rise of the Hutt Cartel on the way as we approach its launch, so make sure to keep your eye on the website and community blog!
  4. The connection issues have been resolved. If you're still experiencing a problem, please contact Customer Service for further assistance. Thank you all for your patience and we wish you a happy holiday!
  5. Hey everyone, just want to point out the sticky on this issue. We'll keep it updated and as we get new information (I'll share it here, too, but wanted to make sure everyone saw the sticky): http://www.swtor.com/community/showthread.php?t=576755. Thanks again for your patience as we resolve these issues!
  6. UPDATE 3:01PM CDT: Connection issues have been resolved. If you continue to experience a problem, please contact Customer Service. Thank you for your patience! We are currently investigating login and connection issues affecting some players. We'll update this thread with any new information and appreciate your patience as we resolve these issues.
  7. We're simply merging the threads about the same topic (server issues) so that we can use that thread for updates and keep discussion in one place. None of the posts are deleted; they're just put into one main thread. This helps us keep an eye on comments and keeps the front page clear from duplicates, which (hopefully) helps people see the main thread where we'll update. I'm going to close this, since I hope this information clears things up
  8. Thank you for your reports, everyone. We'll keep you updated as we're able. We apologize for the inconvenience!
  9. I did peek in there to see if a new thread for the Makeb story had been posted yet, but didn't see a recent one. We might move this one over there, though, since the discussion will hopefully be lore-oriented! If I get some new details, I'll bring them here!
  10. We think players interested in lore are going to really enjoy the story in Rise of the Hutt Cartel, and I'd like to share a few more details – this seemed like a good thread for it! The people of Makeb have remained neutral in wars between the great political powers in the galaxy. Relying on their wealth, isolation, and an army of mercenaries, the citizens have enjoyed centuries of prosperity. However, in the midst of the current galactic conflict, the Hutt Cartel has recognized the planet as a crucial stepping stone to increase their organization's standing and reclaim the strength of their ancestors’ empire. They've hired Makeb's mercenaries away and have made the citizens prisoners in their own homes, forcing them to reach out to the Republic in a desperate bid for rescue. The Republic recognizes the Cartel's seizure of Makeb as a bid for galactic power. With victory over the Empire seeming possible for the first time in decades, Supreme Chancellor Saresh is determined to respond to Makeb's request for aid to stop the Cartel before they can become an even greater threat and compromise the Republic’s chance for victory. Taking advantage of the chaos erupting between the Hutt Cartel and the Republic, the Sith Empire makes their own bold play for the hidden power of Makeb, seizing their chance to regain some of the strength lost to internal struggles and at the hands of the Republic's military resurgence. They plan to outmaneuver all their enemies to usher in a new era of Imperial dominance.
  11. We know you're all very interested to hear about how the new level cap is going to affect your class, and I wanted to share a little information about the upcoming changes with you. As part of the new content, every skill tree will be expanding and you can expect significant updates. Players will earn a new skill point with each level, and new skills will be available in each skill tree. Additionally, a new active ability will be introduced for each Advanced Class. We'll have more details about many aspects of Rise of the Hutt Cartel as we approach launch, so keep your eyes on the website and dev tracker!
  12. Hi everyone! While we can't address every concern raised in this thread right now, we can reassure you that the gear you've obtained in our current endgame will continue to be relevant after the expansion is released, and it will provide a great bootstrap into the higher-level content offered by Rise of the Hutt Cartel. You won't be replacing your Dread Guard gear with gear you pick up as you level, and thanks to improvements in the way item power is calculated, we won't be handing out any entry-level gear at the new level cap. You'll hear more about RotHC as we approach its launch, and we'll continue to answer questions and provide more details!
  13. To give you all a better idea of Makeb's scope, it's a planet of equal size to our larger planets and it contains a variety of areas – sprawling mesas, underground caverns, garden estates, and more. It introduces faction-specific storylines, new Heroic missions and bosses, repeatable mission series, and new Datacrons! The 5 new levels will occupy players for a fair amount of time, and there's plenty of content to get you there (including a lot of stuff tucked away for the explorers out there). Keep in mind that this announcement is just the start – as we approach Makeb's launch, you'll see more details about the content coming with Rise of the Hutt Cartel!
  14. To answer the question posed here about purchasing Rise of the Hutt Cartel: We'd like to clarify that Rise of the Hutt Cartel will be available for purchase through SWTOR.com/buy only, and there won't be an option to purchase it using Cartel Coins.
  15. Hi everyone - I asked Jeff Hickman for some clarification for you on whether Makeb will feature an extension of class stories. Here's the info: "The intent for Rise of the Hutt Cartel is to continue your character's story, but envisioned as part of the ongoing struggle of the Empire vs. the Republic. There are lots of great moments for you to enjoy, and it will be shared as two clear storylines. No class specific storylines are included, though I know you guys are going to love what RotHC has to offer." We hope this helps clarify!
  16. Great to see posts from some of our 1-year vets here! I can't believe a whole year has already gone by, and I hope we'll all get to share a lot more adventure in the coming years!
  17. Thanks for the feedback! We don't always send a warning or private message when we remove a thread (though we do when the rules violation is more severe), but if you ever have a question about a specific moderation action, you can contact communitysupport@swtor.com and we'll be happy to review and answer your question. Generally, we don't allow discussion of moderation actions on the forums, but we'll always take the time to go over an action you had a question about if you contact that address!
  18. Thanks for posting your suggestion - dual-spec is definitely a suggestion we see frequently, and the developers have mentioned that it's something they'd like to implement, but we don't have any updates or a timelines for it right now.
  19. We made a post a little while back that has some relevance to your concerns. The original post was made in response to worries that new Operation armor art would be used as part of Cartel Packs. Here's a quote with some relevant information from Jason Attard (Senior Game Balance Designer):
  20. As Burtlebe posted earlier, we did recently post a comment relating to this issue (specifically as it relates to crashing). This is the text of the post: You can read the thread and information request here: http://www.swtor.com/community/showthread.php?t=550315
  21. IceHawk - thank you for posting your feedback in such a constructive way. I don't have answers to all of your concerns right now, but I want you to know the community team is always working to escalate concerns and issues to the developers and get responses when we can (when we're sure of a course of action, have feedback requests, or have any updates to an issue). I mostly wanted to call out your post as a really model post for constructive feedback. We'll definitely continue working to bring more answers to questions and concerns. Also - thanks for the suggestions on a State of the Game or Q&A dedicated to PvP. I can't promise anything, but will bring up the feedback!
  22. Hey everyone - I asked Lead Designer Damion Schubert if there are any new updates on this topic. We still do not have an ETA for the implementation of this feature, but we're definitely aware it's something players want. We did attempt a version of chat bubbles once, but they introduced some severe performance issues, and we'll need to address that before they can be implemented. Thanks for your patience!
  23. Hey everyone; I asked Lead Designer Damion Schubert for an update on neutral gear. He let me know that the implementation of this feature isn't planned for the immediate future, but that it's still something we want to do. When we do add it, you can expect a variety of gear for neutral-aligned players.
  24. Everyone, it's important to remember that the answers Jonathan gave are just a few examples of metrics our analytics team looks at for certain specific purposes. Class balancing overall is much more complicated than looking at a couple stats - these were just a few examples of things the analytics team looks at and it wasn't intended as a comprehensive deep-dive into PvP balancing. It also wasn't a statement that we feel everything is completely perfect. We're always looking at player feedback, testing, and much more to to adjust the classes, and will continue to do so.
  25. Hey everyone! Jonathan has sent us answers to some of the questions you've asked in the thread. Take a look: Q: Has the boss vs. player death ratio in EC changed much since 1.5 was released? Jonathan: It has changed a little bit since 1.5. In general it seems to have worsened a little, but that's mainly because most level 50 players are busy playing around in Sector X and doing the HK-51 missions, which makes getting a full group harder. We all know that PUGs tend to not perform as well in Operations when compared to well-organized groups who have been farming the Operation for a while. All in all though, the general trend for Explosive Conflict and Terror From Beyond is a gradual decrease of the player death to boss kill ratio, which is what we monitor closely to make sure the Operations remain both challenging and rewarding. Q: According to the chart, the most time is spent on Fleet? Jonathan: The Fleets are central areas to our game; they are where players often go to as they wait for Warzones or Flashpoint groups to be formed. They're where players go to trade things on the GTN, do some crafting, and also a place where a lot of players like to socialize. All in all, there are many reasons for players spending time on the fleet. We are always looking for ways to minimize time spent on them, though. Q: I saw you said you analyzed PvE operations statistics, so I'm guessing you might also dabble in the numbers surrounding PvP. If you could possibly expose some of those numbers to the community, there would surely be some great discussions here on the forums from those numbers. Jonathan: We pay very close attention to both engagement and balance in PvP. Some things we examine are player kill to death ratios and average rewards gained for every class to make sure that balance is maintained across the board. We also examine hourly Warzone numbers to make sure there are enough players queuing up to minimize the amount of time it takes to get into a Warzone. The mega servers provided a significant influx of PvPers that helped significantly reduce our queue times. We also examine average Warzone length to make sure that every Warzone has a similar ratio of reward to time spent. Balance-wise, kill/death ratios are well-balanced, with all Advanced Classes having kill/death ratios very close to each other. Healers tend to die a little less, but this is mitigated by the fact that they don't kill as much and thus rewards given are quite equitable across all Advanced Classes. Q: Have you looked at using an XML database like Mark Logic or BaseX as a repository for unstructured data that will be used in analytics? I've done some "big data" work and have found XML databases to be much more flexible than table based relational databases. Jonathan: We use a tool for parsing sentiment in social media and chat logs that scrapes unstructured data and then creates triples (subject, action, target) that are then associated to various categories (positive, negative, bug, planet, pvp….). This gives us the basis for a structured database that we can use to figure out which topics are being spoken of the most and how people chatting lean, sentiment-wise, towards that given topic. We also have a great community team that spends a lot of time every day examining chatter to see more immediate player reaction. So to answer your question specifically: we haven't looked at an XML database. I might just have to look into it! Q: What are the most common hotspots for role-play? (Perhaps an analysis of which areas people tend to use the /e command or the say channel would provide a rough estimate of where people tend to role-play). Jonathan: That's an interesting thought. We do have the ability to examine chat and associate it with a given area, but it would be fairly high-level, such as the Fleet, or this planet, or players' starships. I might have to look into that. Thanks for all your questions!
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