Hejeldrummer Posted March 22 Share Posted March 22 Hello, I wanted to ask the community what your experiences are with Customer Service response times. In my case, it is about not receiving my subscriber cartel coins. A good while ago I remember my tickets being resolved within 48 hours. These days I haven't even gotten a reply after a week and another ticket is still open and not responded to since 2023. Is this normal? What are your experiences? Link to comment Share on other sites More sharing options...
nameinvalidoruna Posted March 22 Share Posted March 22 I usually get a reply in 12-48h. The week old is probably normalish but the one you sent in 2023 is absolutely not. But I think billing and CC related stuff is a whole separate department. Maybe you sent it as a bug report? They don't respond to those. Your best bet is to call them, they even have a German phone number. (Judging by your signature you speak German.) Link to comment Share on other sites More sharing options...
xordevoreaux Posted March 22 Share Posted March 22 I've required CS to undo some stupidity of mine a few times now (accidentally deleting XP gear, etc.) and heard back within a couple days and resolved within 4 or five. Mileage will vary for some, but: CS Employes sleep and get time off just like everyone else, so... 1. Don't leave a message on a Friday afternoon expecting to be heard that Monday 2. Don't leave a message right before or during a major holiday and expect it to be processed during a normal time frame Link to comment Share on other sites More sharing options...
Anhkriva Posted March 22 Share Posted March 22 I asked for help from support only once and my impressions were very positive. I submitted my request around noon on Saturday, and on Sunday at the same time I received an e-mail informing me that my problem had been solved. That's right, support solved my problem on Sunday. Link to comment Share on other sites More sharing options...
Kristallia Posted March 22 Share Posted March 22 I have had my tickets often responded in 1-2 days, overall my impressions with swtor support is honestly very positive 😊 Link to comment Share on other sites More sharing options...
ThanderSnB Posted March 22 Share Posted March 22 I had a 3-month sub where I had to ask them for the sub cartel coins each month for the 3 months. All 3 times, I sent in the ticket at midnight and got a response by noon the next day. Link to comment Share on other sites More sharing options...
Jett-Rinn Posted March 23 Share Posted March 23 SWTOR is by far better than the other MMO I play as far as CS response time and actually taking care of my issue...no complaints here. Link to comment Share on other sites More sharing options...
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