Dev Post CommunityTeam Posted October 13, 2022 Dev Post Share Posted October 13, 2022 Hi folks, Our team is currently looking into the subscription purchase issues players might encounter. We will update you when we have more information. 1 Link to comment Share on other sites More sharing options...
codydmaan Posted October 13, 2022 Share Posted October 13, 2022 Rip I gotta buy sub in 20 days. Link to comment Share on other sites More sharing options...
Dev Post CommunityTeam Posted October 13, 2022 Author Dev Post Share Posted October 13, 2022 The subscription purchase issues are now fixed. Thanks for your patience. 1 Link to comment Share on other sites More sharing options...
Floplag Posted October 14, 2022 Share Posted October 14, 2022 I dont know that this issue was but it does not appear to be fixed. I logged in tonight to find myself "preferred" when i shouldn't be, and when attempting to check my account on the website it only half loaded and looked like an old text site from decades ago. In short i cannot play. Can someone check the hamster please? Link to comment Share on other sites More sharing options...
Floplag Posted October 14, 2022 Share Posted October 14, 2022 Yep, still unable to do anything. i dont recall getting an notification that my payment processing failed, it should not have, but i cannot update it. Link to comment Share on other sites More sharing options...
Nee-Elder Posted October 14, 2022 Share Posted October 14, 2022 (edited) 13 hours ago, Floplag said: and when attempting to check my account on the website it only half loaded and looked like an old text site from decades ago. Yes something is def. borked and i THINK it's related to a recent Windows update , because now i'm getting strange old basic 'dos/word' type formatting at swtor.com login & account pages. And it won't even let me access my 'private messages' when i try to click into them from swtor.com site anymore. It wasn't like this (for me) last nite. Today i just activated the latest Windows update (plus cleared cookies & stuff) and *bam* i'm now getting problems with swtor.com website. ( But NOT at these new forums pages ) hey @JackieKo and @CommunityTeam , please advise? Any insight or anything popping up similar on your end? Edited October 14, 2022 by Nee-Elder Link to comment Share on other sites More sharing options...
Floplag Posted October 14, 2022 Share Posted October 14, 2022 4 minutes ago, Nee-Elder said: Yes something is def. borked and i THINK it's related to a recent Windows update , because now i'm getting strange old basic 'dos/word' type formatting at swtor.com login & account pages. And it won't even let me access my 'private messages' when i try to click into them from swtor.com site anymore. It wasn't like this (for me) last nite. Today i just activated the latest Windows update (plus cleared cookies & stuff) and *bam* i'm now getting problems with swtor.com website. ( Not at these new forums pages though ) hey @JackieKo and @CommunityTeam , please advise? Any insight or anything popping up similar on your end? Yes, same here... if it helps i use the launcher not steam, although i doubt thats relevant to this. Please advise as i currently cannot access my account or play the game at all. Link to comment Share on other sites More sharing options...
Dev Post JackieKo Posted October 14, 2022 Dev Post Share Posted October 14, 2022 14 hours ago, Floplag said: I dont know that this issue was but it does not appear to be fixed. I logged in tonight to find myself "preferred" when i shouldn't be, and when attempting to check my account on the website it only half loaded and looked like an old text site from decades ago. In short i cannot play. Can someone check the hamster please? Hi Floplag, Can you confirm if clearing cache/using control 5 works? Thanks. 1 Link to comment Share on other sites More sharing options...
Nee-Elder Posted October 14, 2022 Share Posted October 14, 2022 (edited) 44 minutes ago, JackieKo said: Hi Floplag, uh what am i , chopped Bantha liver?!?! Edited October 14, 2022 by Nee-Elder Reason: i think JackieKo has me on-ignore lol ugh Link to comment Share on other sites More sharing options...
Floplag Posted October 14, 2022 Share Posted October 14, 2022 26 minutes ago, JackieKo said: Hi Floplag, Can you confirm if clearing cache/using control 5 works? Thanks. Answered on twitter, lol Thanks so much for jumping on this. No that did not work, even using my second computer still failed, although the site wasnt as borked. Apparently my auto renew payment failed, which it should not have, i got not notification of this, and my account went into preferred mode which i guess is right but there is no reason the payment should have failed. The error is very non-descript and doesnt give me a reason for the failure. I got a similar error a couple days ago trying to add some CC, brushed it off, but apparently whatever this is has been affecting me for more than just the last 24 hours. https://pbs.twimg.com/media/FfC3a7hVsAcdDPO?format=jpg&name=medium Link to comment Share on other sites More sharing options...
Dev Post JackieKo Posted October 14, 2022 Dev Post Share Posted October 14, 2022 21 minutes ago, Floplag said: Answered on twitter, lol Thanks so much for jumping on this. No that did not work, even using my second computer still failed, although the site wasnt as borked. Apparently my auto renew payment failed, which it should not have, i got not notification of this, and my account went into preferred mode which i guess is right but there is no reason the payment should have failed. The error is very non-descript and doesnt give me a reason for the failure. I got a similar error a couple days ago trying to add some CC, brushed it off, but apparently whatever this is has been affecting me for more than just the last 24 hours. https://pbs.twimg.com/media/FfC3a7hVsAcdDPO?format=jpg&name=medium To keep the dev tracker aligned, this seems to be a different issue than the one that was experienced yesterday. I let the team know and they're looking into it. 1 Link to comment Share on other sites More sharing options...
Floplag Posted October 14, 2022 Share Posted October 14, 2022 (edited) 2 minutes ago, JackieKo said: To keep the dev tracker aligned, this seems to be a different issue than the one that was experienced yesterday. I let the team know and they're looking into it. OK we gotta pick a conversation here or twitter I would prefer here if its all the same to you? Much appreciated, and thanks again for jumping on it. Is there anything that can be done with my account on the interim so i can actually play? I dont need it till later this afternoon/tonight but, yeah, if this is going to take a while please see what can be done? Thanks Edited October 14, 2022 by Floplag Link to comment Share on other sites More sharing options...
Dev Post JackieKo Posted October 14, 2022 Dev Post Share Posted October 14, 2022 3 minutes ago, Floplag said: OK we gotta pick a conversation here or twitter I would prefer here if its all the same to you? Much appreciated, and thanks again for jumping on it. Is there anything that can be done with my account on the interim so i can actually play? I dont need it till later this afternoon/tonight but, yeah, if this is going to take a while please see what can be done? Thanks I cannot guarantee a timeline as it depends on what the issue is and what the solve is. It's currently being investigated. I will update the thread here with an update from the team when they have one. 1 Link to comment Share on other sites More sharing options...
Floplag Posted October 14, 2022 Share Posted October 14, 2022 20 minutes ago, JackieKo said: I cannot guarantee a timeline as it depends on what the issue is and what the solve is. It's currently being investigated. I will update the thread here with an update from the team when they have one. Understood. Please update ASAP. Link to comment Share on other sites More sharing options...
Floplag Posted October 14, 2022 Share Posted October 14, 2022 Jackie Just to follow up, i also tried to update my account on another system, and my phone, still get the same error. No idea what else i can do at this point. Sidenote hope i dont get charged for all the failures Link to comment Share on other sites More sharing options...
Floplag Posted October 14, 2022 Share Posted October 14, 2022 Any news on this is near crunch time for me. Day 2 dead in the water Link to comment Share on other sites More sharing options...
Floplag Posted October 15, 2022 Share Posted October 15, 2022 For the benefit of anyone else that runs into this, i was able to resolve it by paying thru paypal. This makes no sense as it pulled from the same card, but it worked. Link to comment Share on other sites More sharing options...
SteveTheCynic Posted October 15, 2022 Share Posted October 15, 2022 10 hours ago, Floplag said: For the benefit of anyone else that runs into this, i was able to resolve it by paying thru paypal. This makes no sense as it pulled from the same card, but it worked. It makes sense in that there are two links (card=>Paypal and Paypal=>SWTOR) instead of just one (card=>SWTOR). If the link is busted rather than SWTOR's or your bank's payment handling, that doesn't mean that going via Paypal is busted. Link to comment Share on other sites More sharing options...
Floplag Posted October 15, 2022 Share Posted October 15, 2022 4 hours ago, SteveTheCynic said: It makes sense in that there are two links (card=>Paypal and Paypal=>SWTOR) instead of just one (card=>SWTOR). If the link is busted rather than SWTOR's or your bank's payment handling, that doesn't mean that going via Paypal is busted. No not at all, paypal is what worked. It would appear that its the credit card handling on SWTOR site thats broken, at least partially, for some carriers. My point is just to let people know what worked for me if that is an option for them. In the end is the same account so it doesnt really make a difference to me. 1 Link to comment Share on other sites More sharing options...
DWho Posted October 15, 2022 Share Posted October 15, 2022 Hopefully during this time of subscription issues, they are suspending the lose your guild if you're not subscribed mechanic. Link to comment Share on other sites More sharing options...
SteveTheCynic Posted October 15, 2022 Share Posted October 15, 2022 1 hour ago, Floplag said: No not at all, paypal is what worked. Yes, that's what I meant. Paypal => SWTOR works. Your card => Paypal works. Your card =(directly)=> SWTOR does not work, but that non-working doesn't affect the PP=>SWTOR transfer, not the Yourcard=>PP transfer. 1 hour ago, Floplag said: It would appear that its the credit card handling on SWTOR site thats broken, at least partially, for some carriers. Indeed, a good thing to point out. 1 hour ago, Floplag said: My point is just to let people know what worked for me if that is an option for them. In the end is the same account so it doesnt really make a difference to me. Overall, I'm glad to see that you found a way to get it done, and thanks for letting us know what you did. Link to comment Share on other sites More sharing options...
sanraal Posted October 15, 2022 Share Posted October 15, 2022 I,M UNABLE TO DELETE MY OLD PAYPAL ACCOUNT ( sunscription ended last year and never renewed ) and paypal authorization was deleted . so i can't use the same email. i've tryed to delete it but cancel button seems not work. so i've created a new account with auxiliary paypal mail someone can explain this ? Link to comment Share on other sites More sharing options...
Zopanik Posted October 29, 2022 Share Posted October 29, 2022 A few days ago, my subscription failed also. it has been on auto renewal for years with no problems. Had to change it to PayPal, to get it to work. According to my bank, it’s the new security regulations in my country that is the problem. EA has not updated their transactions to the new regulations. Link to comment Share on other sites More sharing options...
Sauin Posted November 4, 2022 Share Posted November 4, 2022 This is still an issue, my auto renewal failed. I was unable to update with a Visa and a Mastercard directly through swtor.com but going through Paypal (linked to my Mastercard) worked with no problems Link to comment Share on other sites More sharing options...
warrico Posted November 6, 2022 Share Posted November 6, 2022 The subscription issues are certaintly still a thing. This has been the most frustrating and miserable experience I have had with a company in a long time. I tried subscribing 3-4 months ago and had these same issues. I gave up and simply uninstalled. Yesterday I installed again and the same horrible errors happend again. There was NO issues on my side (with my cards). I tried resetting passwords etc. nothing worked. Eventually I managed to pay via Paypal, but man..... I still feel that having this experience makes me just wanna uninstall and say f**k this. Also note, this isn't anything new and same issues goes back years. Idk how you guys manage to fund this game. Link to comment Share on other sites More sharing options...
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