Empty server list

[kormonnaut]

I went and stopped all the ASUS services, no change, list still empty.

 

Out of curiosity, have you had issues with the game failing to get the server list after resuming from sleep in the past? Someone posted this earlier in the thread, and I've had this problem as long as I've been using this G15. I wonder if its a different manifestation of the same root problem?

[Mckor]

Out of curiosity, have you had issues with the game failing to get the server list after resuming from sleep in the past? Someone posted this earlier in the thread, and I've had this problem as long as I've been using this G15. I wonder if its a different manifestation of the same root problem?

 

I don't let mine sleep. It never comes back up properly, like waking up all the USB peripherals and multiple monitors. Even if I shut it all the way down I always end up having to do a warm reboot just to make everything work right. It's probably my cheap USB-C hub, but I can't afford a good one right now.

[Mckor]

Okay, tried what Peglas did (delete the settings directories from %localappdata%, replace with empty folders, install Steam version). That worked exactly once. As soon as I exited back to desktop the same behavior, empty server list.

[CornaMas]

Out of curiosity, have you had issues with the game failing to get the server list after resuming from sleep in the past? Someone posted this earlier in the thread, and I've had this problem as long as I've been using this G15. I wonder if its a different manifestation of the same root problem?

 

I’ve also had issues getting the server list to populate after resuming from sleep.

[Estelindis]

I do not recall ever having empty server issues previously, whether it was after sleep or not.

[Catalan]

I was able to get mine to work following the steps in my earlier post:

 

Namely:

 

- Remove/Re-add SWTOR.exe and Launcher.exe to the Performance exclusion list in Norton 360 settings.

- The first time the game launched, It hung at the loading screen, but eventually went in and I was able to play.

- If you have to quit the game, remove and re-add the executables from Norton again. It won't work without that step.

 

I realise this is very Norton 360 centric. It maybe that there is no workaround for people with other AV software.

[Mckor]

Okay, tried what Peglas did (delete the settings directories from %localappdata%, replace with empty folders, install Steam version). That worked exactly once. As soon as I exited back to desktop the same behavior, empty server list.

 

Ok, it can be done with Steam, but it requires a clean slate every single time. You have to delete and recreate the SWTOR and SWTORPerf directories in %localappdata%, and delete all the settings files from the game directory. It's not a workable solution because it means sacrificing your UI settings, keybindings, etc. every single time.

[Mckor]

I was able to get mine to work following the steps in my earlier post:

 

Namely:

 

- Remove/Re-add SWTOR.exe and Launcher.exe to the Performance exclusion list in Norton 360 settings.

- The first time the game launched, It hung at the loading screen, but eventually went in and I was able to play.

- If you have to quit the game, remove and re-add the executables from Norton again. It won't work without that step.

 

I realise this is very Norton 360 centric. It maybe that there is no workaround for people with other AV software.

 

What computer are you using?

 

Also, if the game requires disabling defenses there is something seriously wrong with it. Sorry, not opening myself up to a possible supply chain attack because a game developer can't write good code.

Edited February 16, 2022 by Mckor

[Mckor]

Ok, getting late, I'm done for the night. I'll continue to look for possible solutions tomorrow.

[URExpunged]

As others have said: I'm on a ROG Zeph with Ryzen.

 

Launcher fix worked for fixing the issues with the last patch to fix alder lake. Now launcher loads but empty server list. Tried different compatibility modes, uninstalled antivirus etc. I would really like to play this game i have subscribed to at some point this month.

[kormonnaut]

If the client is making a request from the server and just not getting the reply it expects... I feel like that can't be a processor issue. I mean I guess it could be, but hey, this hasn't been my line of work for 13 years. What network adapter do your Zephyrus 14s have? Description in device manager is "Intel® Wi-Fi 6 AX200 160MHz."

[Estelindis]

What network adapter do your Zephyrus 14s have? Description in device manager is "Intel® Wi-Fi 6 AX200 160MHz."

Mine says "MediaTek Wi-Fi 6 MT7921 Wireless LAN Card."

[kormonnaut]

Mine says "MediaTek Wi-Fi 6 MT7921 Wireless LAN Card."

 

May be a big nothingburger of an idea, but after looking through most of the posted DxDiags in the launcher post from last week, almost everyone has the Intel AX-200. If the network adapter might be the issue, ALL the ones I saw were WiFi 6.

Edited February 16, 2022 by kormonnaut

[Fergz]

G14 with Ryzen 9 also no server list. Why does SWTOR hate AMD processors?

[Philipposli]

Ok, it can be done with Steam, but it requires a clean slate every single time. You have to delete and recreate the SWTOR and SWTORPerf directories in %localappdata%, and delete all the settings files from the game directory. It's not a workable solution because it means sacrificing your UI settings, keybindings, etc. every single time.

 

This is the only thing that worked for me -- for a while. Right after I paid for a sub bc I was having so much fun again this stopped working, any combination of this and restarting my laptop don't work anymore.

Oh yes, Zephyrus G14 here, because of course it is.

[Mckor]

If the client is making a request from the server and just not getting the reply it expects... I feel like that can't be a processor issue. I mean I guess it could be, but hey, this hasn't been my line of work for 13 years. What network adapter do your Zephyrus 14s have? Description in device manager is "Intel® Wi-Fi 6 AX200 160MHz."

 

I thought of this, but I disabled my wifi adapter and plugged in a cable, still didn't work.

[Mckor]

I keep seeing this in the launcher log:

 

Launching update of VCRT2015-2019 due to it not being installed.

 

That's the Microsoft Visual C++ 2015-2019 runtime. Couple things here:

 

1. Why isn't the update actually being performed, meaning this error would appear exactly once.

and

2. There's no such version. It was updated, unsurprisingly, years ago. The current version is 2015-2022.

 

Function-wise the 15-22 version is perfectly compatible with 15-19, but if you are going to do a dependency check you should make sure that dependency actually still exists.

[Peglas]

Steam is still working for me, sure I had to delete and start everything fresh again when I started this morning but i have backups of all my settings just copy the chars info and it still works. still have to set up every char I play on the first time today, but it's pretty moot. The game is so buggy it's barely playable, only things that work are the stuff they didn't touch like GSF.

 

It's gotta be something in the client settings that get's effed up cuz fresh it works.

[Stjartmes]

Just popping in to echo this sentiment and hope we have a fix soon. I had no issues opening the launcher and downloading the update, but I haven’t been able to retrieve servers all day. I’ve had the issue in the past after leaving the game open too long to time out, but a restart has always fixed the issue. Added and readded to firewall exceptions and even disabled altogether to check that wasn’t the issue – no dice. Zephyrus G14, with Ryzen 5.

[Mckor]

Steam is still working for me, sure I had to delete and start everything fresh again when I started this morning but i have backups of all my settings just copy the chars info and it still works. still have to set up every char I play on the first time today, but it's pretty moot. The game is so buggy it's barely playable, only things that work are the stuff they didn't touch like GSF.

 

It's gotta be something in the client settings that get's effed up cuz fresh it works.

 

It's more than just the client settings. The existence of ANY files in %localappdata%\SWTOR or SWTORPerf causes it to fail. And clearing those out only works for Steam, not the vanilla launcher.

[Mckor]

I keep seeing this in the launcher log:

 

Launching update of VCRT2015-2019 due to it not being installed.

 

That's the Microsoft Visual C++ 2015-2019 runtime. Couple things here:

 

1. Why isn't the update actually being performed, meaning this error would appear exactly once.

and

2. There's no such version. It was updated, unsurprisingly, years ago. The current version is 2015-2022.

 

Function-wise the 15-22 version is perfectly compatible with 15-19, but if you are going to do a dependency check you should make sure that dependency actually still exists.

 

Yup, found the problem, exactly what I thought: "Error 0x80070666: Cannot install a product when a newer version is installed."

[Mckor]

So this fits with my Wireshark sniffing yesterday:

 

2022-02-16T07:22:07.524611 43ac ERROR Invalid response received from platform for getShardList request. Status code: 0 [Platform.dozerLib.dozer.ClientServices](clientservices.cpp:bwa::platform::ClientServices::receivedShardList:191)
2022-02-16T07:22:07.524611 43ac WARNING HandlePlatformFailure with error type 4001 : PLATFORM_ERROR_EMPTY_SHARD_LIST [Connect.firestorm.client.OmegaClientApp](omegaclientapp.cpp:OmegaClientApp::HandlePlatformFailure:505)

 

The game is not getting a valid shard list back from the servers. Watching the network traffic it's not getting a response at all, just an ACK. This tells me that the problem is the game not sending a properly formatted request.

[Baiken]

how is this blank server list issue not the most basic issue to fix? In game bugs I get, but seriously

[Igneusm]

I also used the launcher repair and am still having the issue of no server populating.

[Mckor]

how is this blank server list issue not the most basic issue to fix? In game bugs I get, but seriously

 

Last week it was the launcher crashing, and it took them 7 days to put out a fix. This week no server lists. All combined people have paid to be able to play 1 day out of 9. Yes, from the 8th (last Tuesday) to the 16th (today) the only day people have been able to play (using official sources) is Monday the 14th.

 

In general I think the problem is being given a low priority because it only seems to affect people using the Zephyrus series of laptops. But of course this is willful blindness: this is a very popular gaming laptop, and since only subscribers can post here the number of cases is significantly underreported.

 

They are taking the servers down in about an hour for a hotfix for some loot related issue, maybe they'll fix our problem too at the same time. If not I encourage everyone to come back and post again. Keep this thread active and high up in the list, make them take notice.