Amen! For the record my game is still broken, still getting no servers, so I have requested a full refund of my sub.

It won’t be compensation, it will be a pro-rated refund for the period we were impacted, probably ignoring the previous issue where we were unable to get past the launcher. Too late for me, I’m done and nothing short of a full refund of my full sub will suffice.

Their silence is damning.

Hahahaha, just when you think Customer Service couldn’t get any worse. I just received a reply to the email I sent Support on the instructions of Jackie providing all the info that was requested. Here it is in all it’s glory. Greetings, Thanks for contacting Star Wars™: The Old Republic™ Customer Support. We’d like to help you get back in-game as soon as possible, but we need some more information from you to make that happen. Create a new ticket and let us know the character name, their class and level and/or the name of the mission where you’re having the problem. We’re looking forward to hearing back from you, and we’re sorry for the delay. Galactic Support is our specialty…. I’m done. I’m seriously done. @JackieKo I don’t know what to say. Truly incompetent.

So it will have been 43 days of not being able to play? Haha that’s laughable. Thank god I’m not coming back.

As will be my next login to the game, regardless of when this is fixed. They’ve lost my custom.

So she doesn’t know when the next patch will be? How about you create one especially for this? You know, just like you did for Alder Lake. If this doesn’t show you the contempt the Devs have for the game and player base, nothing will.

For me it’s got worse. I managed to get on once last week post “expansion”. But since then it doesn’t matter how many times I try, I can’t get in. I don’t know what’s worse though. The bug itself or the absolutely terrible communication from JackieKo.

Sunsetting the game. Consolidation of game assets and gear systems makes it easier to run with minimal dev resources.

She quit the game in protest of 7.0 too!

I think it’s pretty obvious that’s what they are doing. Sunsetting a game has been done before. With this “expansion” it’s clear they are consolidating game assets. So sad to see but with the license up in the next year, not surprising.

I tried maybe 25 times last night to connect but received no servers for every attempt. If this isn’t patched today I probably won’t try again. My sub is up in July so they’ve got my money. I’ll take the refund and forget about the game. My guild leader is starting up a guild in FFXIV. We’re a top 5 imp guild on Darth Malgus so will be interesting how many jump ship.

I just provided them with an exported MSINFO file, which gives them all the hardware info they should require. From your Start Menu, just type MSINFO and you will get a nice little window pop up with a summary of your Laptop model, chipset and a whole host of other details. In this window, navigate to File->Export and then choose where to download that file. Then you can attach the file to your email.

Exactly, I'd even let one of them remote onto my machine. I'm sure they'd find the issue in a heartbeat. It's not even customer service that drops in, it's a community manager, they know even less about tech...

If we don't get an update tomorrow, they won't be working on a weekend, so it'll be another 10 days for this.

I have the Web version. Didn't work for me, neither did Disabling Fullscreen Optimization on SWTOR.exe.

And it was very overdue. I've been 306 so long I was beginning to lose the will to continue. But expansions are supposed to make you excited to play again, not make you want to un-sub

Maybe in a few years, we'll get a SWTOR emulator, just like the many SWG-emu's out there. Keep hold of your original CDs boys and girls!

Yes, we're all Zephyrus owners.

I'm about to hit cancel sub, this has gone on far enough. Even if I could log in and play, most of my toons have been drastically altered by the stupid decisions in 7.0. No reason to play, if it's just going to make me angry. Especially as there are plenty of alternatives.

I think it's inevitable now. Declining subs year on year. They won't pay good money after bad.

Why would they shoot themselves in the foot like that? I bet the marketing team were going mad when they saw that gear couldn't be modded in 7.0

I have a G14 and managed to get the game running as you can read in my earlier posts in this thread, but even that workaround doesn't work today.

I'd say to all of you to boycott playing the game, but: a) Some people can't play the game anyway due to the no server bug. b) It's becoming clear that they are ratcheting down the game now for closure. We genuinely had 2 established players quit our guild and the entire game last night due to their main toon being gutted. (Marauder and Operative). I've never seen that ever... in any MMO except maybe SWG NGE.

On my G14 If I leave the game too long and it times out, I have to reboot to get it to work again, if I try to start the game again it comes up with no servers.