Empty server list

[Grapenut]

Fresh steam client install.

 

I managed to get 1 successful login, re-logged and Empty server list bug, re-tried, same empty server error log.

 

G14 - Ryzen 9 4900HS 3.00 GhZ

40.0GB Ram

Windows 11

 

When it worked

 

 

2022-02-16T21:06:29.999247 74c INFO Login user: Grapenut shardaddress: @:: [Client.Startup](playerclient.cpp:PlayerClient::Login:1975)

2022-02-16T21:06:29.999247 74c INFO Starting firestorm client [Client.Startup](playerclient.cpp:PlayerClient::Login:2001)

2022-02-16T21:06:29.999247 74c INFO Client using repository stub instance [Client.Startup](playerclient.cpp:PlayerClient::Login:2022)

2022-02-16T21:06:35.983832 74c INFO [bwaRenderer] Initializing renderer... [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-16T21:06:36.176879 74c INFO [bwaRenderer] using 24-Bit Depth Buffer. [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-16T21:06:36.448939 74c INFO [bwaRenderer] Successfully created Device [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-16T21:06:38.292353 74c INFO starting BWA Audio Engine [Client.Shutdown](dx8_basic.cpp:OSStartUp:1110)

2022-02-16T21:06:38.537408 74c INFO Completed OSStartup [Client.Shutdown](dx8_basic.cpp:OSStartUp:1460)

2022-02-16T21:06:44.902523 74c DEBUG Constructed with desired state [CS_SHARD_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::ConnectionObject:42)

2022-02-16T21:06:44.902523 74c DEBUG [OMEGACONNECT] Starting login: Grapenut : @he3000n01.swtor.com:8995:castlehilltest [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::beginConnection:148)

2022-02-16T21:06:44.981586 74c DEBUG setState changing state to [CS_LOGGING_IN] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2022-02-16T21:06:45.402683 74c DEBUG Game launch reply address = va1poola1n0008.swtor.com:20931 [Connect.omega.appframework.ServerProxy](serverproxy.cpp:omega::ServerProxy::ReplyGameLaunch:178)

2022-02-16T21:06:45.577721 74c INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

2022-02-16T21:06:45.669740 74c DEBUG HandleInitialize completed. [Firestorm.firestorm.client.OmegaClientApp](omegaclientapp.cpp:OmegaClientApp::HandleInitialized:413)

2022-02-16T21:06:45.669740 74c DEBUG setState changing state to [CS_APP_INITIALIZED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2022-02-16T21:06:45.669740 74c DEBUG setState changing state to [CS_CONNECTING_REPOSITORY] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2022-02-16T21:06:45.669740 74c DEBUG setState changing state to [CS_REPOSITORY_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2022-02-16T21:06:45.669740 74c DEBUG setState changing state to [CS_CONNECTING_COMPILERS] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2022-02-16T21:06:45.669740 74c DEBUG setState changing state to [CS_COMPILERS_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2022-02-16T21:06:45.669740 74c DEBUG setState changing state to [CS_CONNECTING_SHARD] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2022-02-16T21:06:45.669740 74c DEBUG [sHARDCONNECT] Starting shard server connections [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::ScriptCompilersConnected:301)

2022-02-16T21:06:45.852783 74c DEBUG [sHARDCONNECT] All connections for shard connect have fully connected. [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::connectionsOpen:109)

2022-02-16T21:06:45.852783 74c DEBUG Connection Object connected to Omega shard [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::ConnectedToOmega:326)

2022-02-16T21:06:45.852783 74c DEBUG setState changing state to [CS_SHARD_CONNECTED] [Connect.firestorm.client.ConnectionObject](connectionobject.cpp:ConnectionObject::setState:63)

2022-02-16T21:06:46.504158 74c INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

2022-02-16T21:06:46.729222 74c DEBUG TellCharacterSummaries [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TellCharacterSummaries:410)

2022-02-16T21:07:41.929022 74c DEBUG TravelPending: dro_main : 4611686019618382666 : 4611686019618382666 : 5 : \world\areas\4611686019618382666\area.dat [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TravelPending:271)

2022-02-16T21:07:43.972590 74c INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

2022-02-16T21:19:02.839392 74c DEBUG Area Disconnect, expected: true [Disconnect.firestorm.client.OmegaAreaObject](omegaareaobject.cpp:OmegaAreaObject::AreaDisconnect:216)

2022-02-16T21:19:02.977438 74c DEBUG TravelPending: dro_main : 4611686019618382666 : 4611686019618382666 : 2 : \world\areas\4611686019618382666\area.dat [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TravelPending:271)

2022-02-16T21:19:06.141371 74c INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

2022-02-16T21:32:14.864564 74c DEBUG Area Disconnect, expected: true [Disconnect.firestorm.client.OmegaAreaObject](omegaareaobject.cpp:OmegaAreaObject::AreaDisconnect:216)

2022-02-16T21:32:15.282968 74c DEBUG SendToCharacterSelect [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::SendToCharacterSelect:309)

2022-02-16T21:32:16.704451 74c INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

2022-02-16T21:32:17.078548 74c DEBUG TellCharacterSummaries [Firestorm.firestorm.OmegaWorldObject](omegaworldobject.cpp:OmegaWorldObject::TellCharacterSummaries:410)

2022-02-16T21:33:01.571918 74c INFO RemoteRenderer process shutdown complete. [Client.Shutdown](dx8_basic.cpp:OSShutDown:2619)

 

 

 

Re-log, and didn't work

 

 

2022-02-16T21:36:59.633862 4a38 INFO Login user: Grapenut shardaddress: @:: [Client.Startup](playerclient.cpp:PlayerClient::Login:1975)

2022-02-16T21:36:59.633862 4a38 INFO Starting firestorm client [Client.Startup](playerclient.cpp:PlayerClient::Login:2001)

2022-02-16T21:36:59.633862 4a38 INFO Client using repository stub instance [Client.Startup](playerclient.cpp:PlayerClient::Login:2022)

2022-02-16T21:37:05.748869 4a38 INFO [bwaRenderer] Initializing renderer... [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-16T21:37:05.935911 4a38 INFO [bwaRenderer] using 24-Bit Depth Buffer. [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-16T21:37:06.164962 4a38 INFO [bwaRenderer] Successfully created Device [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-16T21:37:07.887354 4a38 INFO starting BWA Audio Engine [Client.Shutdown](dx8_basic.cpp:OSStartUp:1110)

2022-02-16T21:37:08.125405 4a38 INFO Completed OSStartup [Client.Shutdown](dx8_basic.cpp:OSStartUp:1460)

2022-02-16T21:38:16.047197 4a38 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

2022-02-16T21:38:55.494989 4a38 INFO RemoteRenderer process shutdown complete. [Client.Shutdown](dx8_basic.cpp:OSShutDown:2619)

 

 

Edited February 17, 2022 by Grapenut
clarification

[profesorxavier]

Hi all,

 

We're continuing to investigate. I have some follow up questions from the team. Can you please provide/answer the following:

 

• Launcher logs. This is the location of the launcher logs: Star Wars - The Old Republic\logs
  
• Client logs. This is the location the client logs: Star Wars - The Old Republic\swtor\retailclient\swtor\logs
  
• What AV and firewall are you using? Was a clean boot tested?
  
• Are you using Steam or the website launcher?
  

 

Please respond with answers to the above questions. We want to gather information as efficiently as we can.

 

Launcher logs

2022-02-17 03:52:27 INFO SWTOR Launcher [Core:U2021.0.44 Lib:MFeb.11.2022.16:12:34] initialized.

2022-02-17 03:52:27 INFO File info: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\launcher.exe size=8047336, created=2/15/2022 23:18:22, accessed=2/17/2022 3:40:25, written=2/14/2022 19:0:4

2022-02-17 03:52:27 INFO Initializing download manager

2022-02-17 03:52:27 INFO Loaded settings from C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\launcher-app.settings

2022-02-17 03:52:27 INFO Loaded agreements from C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\eula.settings

2022-02-17 03:52:27 INFO Loaded settings from C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\launcher.settings

2022-02-17 03:52:27 INFO Sending crash dumps to [https://patcher-crash.swtor.com/crashcatch]

2022-02-17 03:52:27 INFO completeLauncherInit()

2022-02-17 03:52:27 INFO -----------------------------(300)-----------------------------

2022-02-17 03:52:27 INFO Timezone: 300

2022-02-17 03:52:29 INFO SpecsHash=3955762975.3064286039

2022-02-17 03:52:29 INFO Checking for launcher update

2022-02-17 03:52:29 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2022-02-17 03:52:29 INFO Download: http://manifest.swtor.com/patch/patcher2021.patchmanifest (159.153.92.50 )

2022-02-17 03:52:30 INFO Manifest Loaded: patcher2021, current=10/upcoming=-1/required=10

2022-02-17 03:52:30 INFO ManifestState=GetManifest: patcher2021, current=-1/upcoming=-1/required=10

2022-02-17 03:52:30 INFO Manifest Loaded: patcher2021, current=10/upcoming=-1/required=10

2022-02-17 03:52:30 INFO ManifestState=Complete: patcher2021, current=10/upcoming=-1/required=10

2022-02-17 03:52:30 INFO Patch completed normally (patcher2021)

2022-02-17 03:52:30 INFO Patching end

2022-02-17 03:52:30 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2022-02-17 03:52:30 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )

2022-02-17 03:52:30 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0

2022-02-17 03:52:30 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0

2022-02-17 03:52:30 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0

2022-02-17 03:52:30 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0

2022-02-17 03:52:30 INFO Patch completed normally (eualas)

2022-02-17 03:52:30 INFO Patching end

2022-02-17 03:52:40 INFO User logs in.

2022-02-17 03:52:41 INFO Retrieving patch notes for environment [swtor]

2022-02-17 03:52:41 INFO Using environment.name [swtor], productName [retailclient]

2022-02-17 03:52:41 INFO BitRaider is available for [swtor]

2022-02-17 03:52:41 INFO Previous patching mode for [swtor] is [sSN]

2022-02-17 03:52:41 INFO Patch selection action: GoStraightToSSN

2022-02-17 03:52:41 INFO Starting game requirements check. Patching requirements using SSN.

2022-02-17 03:52:41 INFO Chosen environment is swtor

2022-02-17 03:52:41 INFO Forcing patch of VCRT2015-2019

2022-02-17 03:52:41 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2022-02-17 03:52:41 INFO Download: http://manifest.swtor.com/patch/vc2017.patchmanifest (159.153.92.50 )

2022-02-17 03:52:42 INFO Manifest Loaded: vc2017, current=0/upcoming=-1/required=0

2022-02-17 03:52:42 INFO ManifestState=GetManifest: vc2017, current=-1/upcoming=-1/required=0

2022-02-17 03:52:42 INFO Manifest Loaded: vc2017, current=0/upcoming=-1/required=0

2022-02-17 03:52:42 INFO ManifestState=Complete: vc2017, current=0/upcoming=-1/required=0

2022-02-17 03:52:42 INFO Patch completed normally (vc2017)

2022-02-17 03:52:42 INFO Patching end

2022-02-17 03:52:42 INFO Launching update of VCRT2015-2019 due to it not being installed.

2022-02-17 03:52:42 INFO Starting game requirements check. Patching requirements using SSN.

2022-02-17 03:52:42 INFO Chosen environment is swtor

2022-02-17 03:52:42 INFO Starting patch of product retailclient_swtor

2022-02-17 03:52:42 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2022-02-17 03:52:42 INFO Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )

2022-02-17 03:52:43 INFO Manifest Loaded: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 03:52:43 INFO Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest

2022-02-17 03:52:43 INFO ManifestState=Dependency: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 03:52:43 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2022-02-17 03:52:43 INFO Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )

2022-02-17 03:52:43 INFO Manifest Loaded: movies_en_us, current=9/upcoming=-1/required=9

2022-02-17 03:52:43 INFO ManifestState=Complete: movies_en_us, current=9/upcoming=-1/required=9

2022-02-17 03:52:43 INFO Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest

2022-02-17 03:52:43 INFO ManifestState=Dependency: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 03:52:43 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2022-02-17 03:52:43 INFO Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )

2022-02-17 03:52:43 INFO Manifest Loaded: assets_swtor_main, current=352/upcoming=-1/required=352

2022-02-17 03:52:43 INFO ManifestState=Complete: assets_swtor_main, current=352/upcoming=-1/required=352

2022-02-17 03:52:43 INFO Dependency Set: http://manifest.swtor.com/patch/assets_swtor_en_us.patchmanifest

2022-02-17 03:52:43 INFO ManifestState=Dependency: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 03:52:43 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2022-02-17 03:52:43 INFO Download: http://manifest.swtor.com/patch/assets_swtor_en_us.patchmanifest (159.153.92.50 )

2022-02-17 03:52:43 INFO Manifest Loaded: assets_swtor_en_us, current=357/upcoming=-1/required=357

2022-02-17 03:52:43 INFO ManifestState=Complete: assets_swtor_en_us, current=357/upcoming=-1/required=357

2022-02-17 03:52:43 INFO ManifestState=GetManifest: retailclient_swtor, current=-1/upcoming=-1/required=294

2022-02-17 03:52:43 INFO Manifest Loaded: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 03:52:43 INFO Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest

2022-02-17 03:52:43 INFO ManifestState=Dependency: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 03:52:43 INFO ManifestState=GetManifest: movies_en_us, current=-1/upcoming=-1/required=9

2022-02-17 03:52:43 INFO Manifest Loaded: movies_en_us, current=9/upcoming=-1/required=9

2022-02-17 03:52:43 INFO ManifestState=Complete: movies_en_us, current=9/upcoming=-1/required=9

2022-02-17 03:52:43 INFO Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest

2022-02-17 03:52:43 INFO ManifestState=Dependency: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 03:52:43 INFO ManifestState=GetManifest: assets_swtor_main, current=-1/upcoming=-1/required=352

2022-02-17 03:52:43 INFO Manifest Loaded: assets_swtor_main, current=352/upcoming=-1/required=352

2022-02-17 03:52:43 INFO ManifestState=Complete: assets_swtor_main, current=352/upcoming=-1/required=352

2022-02-17 03:52:43 INFO Dependency Set: http://manifest.swtor.com/patch/assets_swtor_en_us.patchmanifest

2022-02-17 03:52:43 INFO ManifestState=Dependency: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 03:52:43 INFO ManifestState=GetManifest: assets_swtor_en_us, current=-1/upcoming=-1/required=357

2022-02-17 03:52:43 INFO Manifest Loaded: assets_swtor_en_us, current=357/upcoming=-1/required=357

2022-02-17 03:52:43 INFO ManifestState=Complete: assets_swtor_en_us, current=357/upcoming=-1/required=357

2022-02-17 03:52:43 INFO ManifestState=Complete: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 03:52:43 INFO Patch completed normally (retailclient_swtor)

2022-02-17 03:52:43 INFO Patching end

2022-02-17 03:52:44 INFO Using environment.name [swtor], productName [retailclient]

2022-02-17 03:52:44 INFO User pressed play (retailclient,en-us,swtor)

2022-02-17 03:52:45 INFO Game successfully launched: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\RetailClient\swtor.exe

2022-02-17 03:52:45 INFO Transmitting log before close

2022-02-17 03:52:45 ERROR Patcher logging failed (500).

2022-02-17 03:52:45 INFO Closed launcher

 

client logs

 

2022-02-16T14:05:04.263155 e34 INFO Login user: profesorxavier shardaddress: @:: [Client.Startup](playerclient.cpp:PlayerClient::Login:1975)

2022-02-16T14:05:04.263155 e34 INFO Starting firestorm client [Client.Startup](playerclient.cpp:PlayerClient::Login:2001)

2022-02-16T14:05:04.263155 e34 INFO Client using repository stub instance [Client.Startup](playerclient.cpp:PlayerClient::Login:2022)

2022-02-16T14:05:10.560494 e34 INFO [bwaRenderer] Initializing renderer... [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-16T14:05:10.589502 e34 INFO [bwaRenderer] using 24-Bit Depth Buffer. [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-16T14:05:11.650946 e34 INFO [bwaRenderer] Successfully created Device [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-16T14:05:13.328324 e34 INFO starting BWA Audio Engine [Client.Shutdown](dx8_basic.cpp:OSStartUp:1110)

2022-02-16T14:05:13.446349 e34 INFO Completed OSStartup [Client.Shutdown](dx8_basic.cpp:OSStartUp:1460)

2022-02-16T14:06:19.772994 e34 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

2022-02-16T14:06:30.258666 e34 INFO RemoteRenderer process shutdown complete. [Client.Shutdown](dx8_basic.cpp:OSShutDown:2619)

 

Windows 10 Pro. Windows Firewall, and Windows Defender antivirus.

 

the website launcher

[Grapenut]

Hey,

 

All you G14 people. Are you running Armory Crate?

[Grapenut]

I can connect like 1 out of 5 times.

 

This some sort of timing issue with Ryzen CPU's? threading or something? I don't do anything different, except keep trying to re-log, and it will pull up characters one out of 5 or so tries.

[Estelindis]

All you G14 people. Are you running Armory Crate?

Personally, yes. But I've been running Armory Crate since I got this laptop last year. This issue with SWTOR only popped up last week.

[softreaper]

Launcher Log

 

2022-02-17 05:11:33 INFO SWTOR Launcher [Core:{BuildVersion} Lib:MFeb.11.2022.16:12:34] initialized.

2022-02-17 05:11:33 INFO File info: Z:\home\softreaper\.steam\debian-installation\steamapps\common\Star Wars - The Old Republic\launcher.exe size=8011504, created=2/15/2022 12:4:54, accessed=2/17/2022 5:11:30, written=2/15/2022 12:4:54

2022-02-17 05:11:33 INFO Initializing download manager

2022-02-17 05:11:33 INFO Loaded settings from Z:\home\softreaper\.steam\debian-installation\steamapps\common\Star Wars - The Old Republic\launcher-app.settings

2022-02-17 05:11:33 INFO Loaded settings from Z:\home\softreaper\.steam\debian-installation\steamapps\common\Star Wars - The Old Republic\launcher.settings

2022-02-17 05:11:33 INFO Sending crash dumps to [https://patcher-crash.swtor.com/crashcatch]

2022-02-17 05:11:33 INFO completeLauncherInit()

2022-02-17 05:11:33 INFO -----------------------------(-60)-----------------------------

2022-02-17 05:11:33 INFO Timezone: -60

2022-02-17 05:11:33 INFO SpecsHash=4035532852.2525052600

2022-02-17 05:11:34 INFO Skipping patcher patch

2022-02-17 05:11:34 INFO Loaded agreements from Z:\home\softreaper\.steam\debian-installation\steamapps\common\Star Wars - The Old Republic\eula.settings

2022-02-17 05:11:40 INFO User logs in.

2022-02-17 05:11:41 INFO Login failure #404 recorded

2022-02-17 05:11:46 INFO User logs in.

2022-02-17 05:11:47 INFO Login failure #130 recorded

2022-02-17 05:11:53 INFO User logs in.

2022-02-17 05:11:53 INFO Login failure #130 recorded

2022-02-17 05:11:59 INFO User logs in.

2022-02-17 05:11:59 INFO Retrieving patch notes for environment [swtor]

2022-02-17 05:11:59 INFO Using environment.name [swtor], productName [retailclient]

2022-02-17 05:11:59 INFO Starting game requirements check. Patching requirements using SSN.

2022-02-17 05:11:59 INFO Chosen environment is swtor

2022-02-17 05:12:05 INFO Using environment.name [swtor], productName [retailclient]

2022-02-17 05:12:05 INFO User pressed play (retailclient,fr-fr,swtor)

2022-02-17 05:12:05 INFO Game successfully launched: Z:\home\softreaper\.steam\debian-installation\steamapps\common\Star Wars - The Old Republic\swtor\RetailClient\swtor.exe

2022-02-17 05:12:05 INFO Closed launcher

 

 

client log:

 

2022-02-17T06:12:06.004807 290 INFO Login user: softreaper shardaddress: @:: [Client.Startup](playerclient.cpp:PlayerClient::Login:1975)

2022-02-17T06:12:06.004840 290 INFO Starting firestorm client [Client.Startup](playerclient.cpp:PlayerClient::Login:2001)

2022-02-17T06:12:06.004844 290 INFO Client using repository stub instance [Client.Startup](playerclient.cpp:PlayerClient::Login:2022)

2022-02-17T06:12:12.605226 290 INFO [bwaRenderer] Initializing renderer... [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-17T06:12:12.668415 290 INFO [bwaRenderer] using 24-Bit Depth Buffer. [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-17T06:12:12.808421 290 INFO [bwaRenderer] Successfully created Device [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-17T06:12:15.208555 290 INFO starting BWA Audio Engine [Client.Shutdown](dx8_basic.cpp:OSStartUp:1110)

2022-02-17T06:12:15.377247 290 INFO Completed OSStartup [Client.Shutdown](dx8_basic.cpp:OSStartUp:1460)

2022-02-17T06:13:23.515148 290 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

2022-02-17T06:13:35.204997 290 INFO RemoteRenderer process shutdown complete. [Client.Shutdown](dx8_basic.cpp:OSShutDown:2619)

 

 

I'm tired of all of this, more than one week cumulated i can't play, it was my last subbing week (thank to the report)

 

No Asus Armory crate installed (obviously)

Edited February 17, 2022 by softreaper

[Peglas]

At what point are you copying the settings back?

 

And are you deleting launcher.settings and eula.settings from the game directory? That was the only way I got it to work.

 

Give me a step by step, I can build either a bat file or AutoHotkey script to automate the process.

 

I delete The Folder Settings in C:\Users\user\AppData\Local\SWTOR\swtor then manually recreate settings/GUIProfiles/Keybindings folders then I copy the char info (he4000 files) into the setting folder then I copy the files into GUIProfiles then My keybinding file into Keybindings.

 

After that I just start up the game on steam.

 

Take off my headset during the ridiculously loud intros, set the graphic and sound options to how I like em and boom just play

[Mckor]

We addressed Armoury Crate earlier yesterday. The empty list thing affects both people with and without Armoury Crate installed. Additionally people with AC were able to play the game prior to 7.0, so it's not that.

[Mckor]

I delete The Folder Settings in C:\Users\user\AppData\Local\SWTOR\swtor then manually recreate settings/GUIProfiles/Keybindings folders then I copy the char info (he4000 files) into the setting folder then I copy the files into GUIProfiles then My keybinding file into Keybindings.

 

After that I just start up the game on steam.

 

Take off my headset during the ridiculously loud intros, set the graphic and sound options to how I like em and boom just play

 

Ok, I've got it to work maybe one time in five, but it's not reliable. And I have to wait until the character selection screen is up before copying back the he3000, keybind, and guiprofile files. Just having the new, empty SWTOR directory open in Explorer will cause it to fail. Oh, AND, I have to delete launcher.settings and eula.settings. If it doesn't work, rinse and repeat until it does. Not a good solution, especially since not everyone is as computer literate as you and me.

[Mckor]

Fresh steam client install.

 

I managed to get 1 successful login, re-logged and Empty server list bug, re-tried, same empty server error log.

 

Unfortunately those are the launcher logs, and that problem was solved on Monday, before 7.0 even launched. We need the client logs.

[Grapenut]

Unfortunately those are the launcher logs, and that problem was solved on Monday, before 7.0 even launched. We need the client logs.

 

I supplied the client logs, Launcher logs first line has LAUNCHER in it, unless I'm mistaken.

[MacFelly]

Hi all,

 

We're continuing to investigate. I have some follow up questions from the team. Can you please provide/answer the following:

 

• Launcher logs. This is the location of the launcher logs: Star Wars - The Old Republic\logs
  
• Client logs. This is the location the client logs: Star Wars - The Old Republic\swtor\retailclient\swtor\logs
  
• What AV and firewall are you using? Was a clean boot tested?
  
• Are you using Steam or the website launcher?
  

 

Please respond with answers to the above questions. We want to gather information as efficiently as we can.

 

 

2022-02-17 15:01:21 INFO SWTOR Launcher [Core:U2021.0.44 Lib:MFeb.11.2022.16:12:34] initialized.

2022-02-17 15:01:21 INFO File info: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\launcher.exe size=8047336, created=2/3/2022 22:25:24, accessed=2/17/2022 14:58:56, written=2/14/2022 19:0:4

2022-02-17 15:01:21 INFO Initializing download manager

2022-02-17 15:01:21 INFO Loaded settings from C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\launcher-app.settings

2022-02-17 15:01:21 INFO Loaded agreements from C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\eula.settings

2022-02-17 15:01:21 INFO Loaded settings from C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\launcher.settings

2022-02-17 15:01:21 INFO Sending crash dumps to [https://patcher-crash.swtor.com/crashcatch]

2022-02-17 15:01:21 INFO completeLauncherInit()

2022-02-17 15:01:21 INFO -----------------------------(300)-----------------------------

2022-02-17 15:01:21 INFO Timezone: 300

2022-02-17 15:01:22 INFO SpecsHash=2851358057.3034519373

2022-02-17 15:01:23 INFO Checking for launcher update

2022-02-17 15:01:23 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2022-02-17 15:01:23 INFO Download: http://manifest.swtor.com/patch/patcher2021.patchmanifest (159.153.92.50 )

2022-02-17 15:01:23 INFO Manifest Loaded: patcher2021, current=10/upcoming=-1/required=10

2022-02-17 15:01:23 INFO ManifestState=GetManifest: patcher2021, current=-1/upcoming=-1/required=10

2022-02-17 15:01:23 INFO Manifest Loaded: patcher2021, current=10/upcoming=-1/required=10

2022-02-17 15:01:23 INFO ManifestState=Complete: patcher2021, current=10/upcoming=-1/required=10

2022-02-17 15:01:23 INFO Patch completed normally (patcher2021)

2022-02-17 15:01:23 INFO Patching end

2022-02-17 15:01:23 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2022-02-17 15:01:23 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )

2022-02-17 15:01:23 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0

2022-02-17 15:01:23 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0

2022-02-17 15:01:24 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0

2022-02-17 15:01:24 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0

2022-02-17 15:01:24 INFO Patch completed normally (eualas)

2022-02-17 15:01:24 INFO Patching end

2022-02-17 15:01:51 INFO User logs in.

2022-02-17 15:01:52 INFO Retrieving patch notes for environment [swtor]

2022-02-17 15:01:52 INFO Using environment.name [swtor], productName [retailclient]

2022-02-17 15:01:52 INFO BitRaider is available for [swtor]

2022-02-17 15:01:52 INFO Previous patching mode for [swtor] is [sSN]

2022-02-17 15:01:52 INFO Patch selection action: GoStraightToSSN

2022-02-17 15:01:52 INFO Starting game requirements check. Patching requirements using SSN.

2022-02-17 15:01:52 INFO Chosen environment is swtor

2022-02-17 15:01:52 INFO Forcing patch of VCRT2015-2019

2022-02-17 15:01:52 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2022-02-17 15:01:52 INFO Download: http://manifest.swtor.com/patch/vc2017.patchmanifest (159.153.92.50 )

2022-02-17 15:01:53 INFO Manifest Loaded: vc2017, current=0/upcoming=-1/required=0

2022-02-17 15:01:53 INFO ManifestState=GetManifest: vc2017, current=-1/upcoming=-1/required=0

2022-02-17 15:01:53 INFO Manifest Loaded: vc2017, current=0/upcoming=-1/required=0

2022-02-17 15:01:53 INFO ManifestState=Complete: vc2017, current=0/upcoming=-1/required=0

2022-02-17 15:01:53 INFO Patch completed normally (vc2017)

2022-02-17 15:01:53 INFO Patching end

2022-02-17 15:01:53 INFO Launching update of VCRT2015-2019 due to it not being installed.

2022-02-17 15:01:53 INFO Starting game requirements check. Patching requirements using SSN.

2022-02-17 15:01:53 INFO Chosen environment is swtor

2022-02-17 15:01:53 INFO Starting patch of product retailclient_swtor

2022-02-17 15:01:53 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2022-02-17 15:01:53 INFO Download: http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest (159.153.92.50 )

2022-02-17 15:01:54 INFO Manifest Loaded: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 15:01:54 INFO Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest

2022-02-17 15:01:54 INFO ManifestState=Dependency: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 15:01:54 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2022-02-17 15:01:54 INFO Download: http://manifest.swtor.com/patch/movies_en_us.patchmanifest (159.153.92.50 )

2022-02-17 15:01:54 INFO Manifest Loaded: movies_en_us, current=9/upcoming=-1/required=9

2022-02-17 15:01:54 INFO ManifestState=Complete: movies_en_us, current=9/upcoming=-1/required=9

2022-02-17 15:01:54 INFO Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest

2022-02-17 15:01:54 INFO ManifestState=Dependency: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 15:01:54 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2022-02-17 15:01:54 INFO Download: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest (159.153.92.50 )

2022-02-17 15:01:54 INFO Manifest Loaded: assets_swtor_main, current=352/upcoming=-1/required=352

2022-02-17 15:01:54 INFO ManifestState=Complete: assets_swtor_main, current=352/upcoming=-1/required=352

2022-02-17 15:01:54 INFO Dependency Set: http://manifest.swtor.com/patch/assets_swtor_en_us.patchmanifest

2022-02-17 15:01:54 INFO ManifestState=Dependency: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 15:01:54 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2022-02-17 15:01:54 INFO Download: http://manifest.swtor.com/patch/assets_swtor_en_us.patchmanifest (159.153.92.50 )

2022-02-17 15:01:54 INFO Manifest Loaded: assets_swtor_en_us, current=357/upcoming=-1/required=357

2022-02-17 15:01:54 INFO ManifestState=Complete: assets_swtor_en_us, current=357/upcoming=-1/required=357

2022-02-17 15:01:54 INFO ManifestState=GetManifest: retailclient_swtor, current=-1/upcoming=-1/required=294

2022-02-17 15:01:54 INFO Manifest Loaded: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 15:01:54 INFO Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest

2022-02-17 15:01:54 INFO ManifestState=Dependency: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 15:01:54 INFO ManifestState=GetManifest: movies_en_us, current=-1/upcoming=-1/required=9

2022-02-17 15:01:54 INFO Manifest Loaded: movies_en_us, current=9/upcoming=-1/required=9

2022-02-17 15:01:54 INFO ManifestState=Complete: movies_en_us, current=9/upcoming=-1/required=9

2022-02-17 15:01:54 INFO Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest

2022-02-17 15:01:54 INFO ManifestState=Dependency: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 15:01:54 INFO ManifestState=GetManifest: assets_swtor_main, current=-1/upcoming=-1/required=352

2022-02-17 15:01:54 INFO Manifest Loaded: assets_swtor_main, current=352/upcoming=-1/required=352

2022-02-17 15:01:54 INFO ManifestState=Complete: assets_swtor_main, current=352/upcoming=-1/required=352

2022-02-17 15:01:54 INFO Dependency Set: http://manifest.swtor.com/patch/assets_swtor_en_us.patchmanifest

2022-02-17 15:01:54 INFO ManifestState=Dependency: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 15:01:54 INFO ManifestState=GetManifest: assets_swtor_en_us, current=-1/upcoming=-1/required=357

2022-02-17 15:01:54 INFO Manifest Loaded: assets_swtor_en_us, current=357/upcoming=-1/required=357

2022-02-17 15:01:54 INFO ManifestState=Complete: assets_swtor_en_us, current=357/upcoming=-1/required=357

2022-02-17 15:01:54 INFO ManifestState=Complete: retailclient_swtor, current=294/upcoming=-1/required=294

2022-02-17 15:01:54 INFO Patch completed normally (retailclient_swtor)

2022-02-17 15:01:54 INFO Patching end

2022-02-17 15:01:59 INFO Using environment.name [swtor], productName [retailclient]

2022-02-17 15:01:59 INFO User pressed play (retailclient,en-us,swtor)

2022-02-17 15:01:59 INFO Game successfully launched: C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars - The Old Republic\swtor\RetailClient\swtor.exe

2022-02-17 15:02:00 INFO Closed launcher

 

 

 

2022-02-17T10:02:00.423412 48f4 INFO Login user: MacFelly shardaddress: @:: [Client.Startup](playerclient.cpp:PlayerClient::Login:1975)

2022-02-17T10:02:00.423412 48f4 INFO Starting firestorm client [Client.Startup](playerclient.cpp:PlayerClient::Login:2001)

2022-02-17T10:02:00.423412 48f4 INFO Client using repository stub instance [Client.Startup](playerclient.cpp:PlayerClient::Login:2022)

2022-02-17T10:02:07.618004 48f4 INFO [bwaRenderer] Initializing renderer... [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-17T10:02:07.672016 48f4 INFO [bwaRenderer] using 24-Bit Depth Buffer. [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-17T10:02:08.312000 48f4 INFO [bwaRenderer] Successfully created Device [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-17T10:02:10.127595 48f4 INFO starting BWA Audio Engine [Client.Shutdown](dx8_basic.cpp:OSStartUp:1110)

2022-02-17T10:02:10.342642 48f4 INFO Completed OSStartup [Client.Shutdown](dx8_basic.cpp:OSStartUp:1460)

2022-02-17T10:03:18.123136 48f4 INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

2022-02-17T10:03:46.934836 48f4 INFO RemoteRenderer process shutdown complete. [Client.Shutdown](dx8_basic.cpp:OSShutDown:2619)

 

 

 

using mcafee

using website launcher

[Mckor]

I supplied the client logs, Launcher logs first line has LAUNCHER in it, unless I'm mistaken.

 

I apologize, I misread them. It was early and I was on my first cup of coffee

[softreaper]

Hi all,

 

We're continuing to investigate. I have some follow up questions from the team. Can you please provide/answer the following:

 

• Launcher logs. This is the location of the launcher logs: Star Wars - The Old Republic\logs
  
• Client logs. This is the location the client logs: Star Wars - The Old Republic\swtor\retailclient\swtor\logs
  
• What AV and firewall are you using? Was a clean boot tested?
  
• Are you using Steam or the website launcher?
  

 

Please respond with answers to the above questions. We want to gather information as efficiently as we can.

 

And still no information about compensations? Can't play from 10 days due to alderlake fix and now this one ...

[Mckor]

And still no information about compensations? Can't play from 10 days due to alderlake fix and now this one ...

 

They won't address that here, you'll have to directly email customer service. Moderators and developers don't have the ability to do anything that affects money.

 

If you want an accurate timeline for your email:

 

February 8: Game is patched. Launcher begins crashing immediately.

February 8-13: Six days. Game is unplayable due to launcher issues.

February 14: New launcher repair utility is published. Corrects the crashing issue, game playable.

February 15: Game is patched to 7.0. Server list will not populate, game unplayable.

February 15-17: Three days (and counting.) Game is unplayable due to server list not populating.

 

So the game has been playable one day (the 14th) out of 10 (so far).

[Lachste]

I have the same Ryzen as everyone else.

For Steam Client:

What worked for a while was that I did a full remove of all files except for the assets, then a validation of files on Steam which reloaded everything, because my launcher kept crashing. This would work for the initial load, but I couldn't close the client or else it would break. Then I had to restart my computer for OS updates... First I got a pink screen and then launcher crashed, then the Server list came up empty so I removed just the executables, the launcher settings, and eula. This worked again briefly until I timed out and had to do a new sign in.

I removed bitraider, removed bitraider files from ProgramData, then removed all registry entries for bitraider, and it worked for 2 days (no issues)

 

Tried last night/today

Serverlist empty

 

I noticed that there were two swtor.exe in the taskmanager, with the root process hanging, the child process was also swtor.exe, why this chain loads seems weird..

 

I decided to try the other client (EA) this didn't work, ran the repair, didn't work. Removed the configs in %LOCALAPPDATA%\SWTOR\swtor\settings, looked like it would work (it didn't hang, even though there were 2 swtor.exe)

About 5 min ago I tried the steam launcher and received a 'C1' error.

`This program encountered an internal error and will exit.

Error code: C1

 

Client initialization failed

Failed to initialize player client.`

 

Tried steam again, program hangs (double swtor.exe)

 

Most recent log

 

2022-02-17 17:12:00 INFO Timezone: 360

2022-02-17 17:12:01 INFO SpecsHash=1493895029.1344144024

2022-02-17 17:12:02 INFO Skipping patcher patch

2022-02-17 17:12:13 INFO User logs in.

2022-02-17 17:12:14 INFO Retrieving patch notes for environment [swtor]

2022-02-17 17:12:14 INFO Using environment.name [swtor], productName [retailclient]

2022-02-17 17:12:14 INFO Starting game requirements check. Patching requirements using SSN.

2022-02-17 17:12:14 INFO Chosen environment is swtor

2022-02-17 17:12:15 INFO Using environment.name [swtor], productName [retailclient]

2022-02-17 17:12:15 INFO User pressed play (retailclient,en-us,swtor)

2022-02-17 17:12:15 INFO Game successfully launched: C:\Program Files (x86)\Steam\steamapps\common\Star Wars - The Old Republic\swtor\RetailClient\swtor.exe

2022-02-17 17:12:16 INFO Transmitting log before close

2022-02-17 17:12:16 ERROR Patcher logging failed (500).

2022-02-17 17:12:16 INFO Closed launcher

 

 

 

 

2022-02-17T11:12:16.432509 12cc INFO Login user: Lachste shardaddress: @:: [Client.Startup](playerclient.cpp:PlayerClient::Login:1975)

2022-02-17T11:12:16.432509 12cc INFO Starting firestorm client [Client.Startup](playerclient.cpp:PlayerClient::Login:2001)

2022-02-17T11:12:16.432509 12cc INFO Client using repository stub instance [Client.Startup](playerclient.cpp:PlayerClient::Login:2022)

2022-02-17T11:12:22.772831 12cc INFO [bwaRenderer] Initializing renderer... [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-17T11:12:22.874854 12cc INFO [bwaRenderer] using 24-Bit Depth Buffer. [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-17T11:12:23.083901 12cc INFO [bwaRenderer] Successfully created Device [Client.Renderer](dx8cs_services.cpp:`anonymous-namespace'::RendererLogMessageHandler:571)

2022-02-17T11:12:25.208377 12cc INFO starting BWA Audio Engine [Client.Shutdown](dx8_basic.cpp:OSStartUp:1110)

2022-02-17T11:12:25.408423 12cc INFO Completed OSStartup [Client.Shutdown](dx8_basic.cpp:OSStartUp:1460)

2022-02-17T11:13:33.743387 12cc INFO [Client] Active area load complete [Client.AreaManager](bwaareamanager.cpp:bwa::AreaManager::_onActiveAreaLoadComplete:932)

 

 

 

This is the continuation, and I believe the problem area from the Client logs (from Steam)

(../swtor/retailclient/logs/ClientxXXXXX.log)

 

2022-02-17T11:14:33.240229 12cc ERROR Invalid response received from platform for getShardList request. Status code: 0 [Platform.dozerLib.dozer.ClientServices](clientservices.cpp:bwa::platform::ClientServices::receivedShardList:191)

2022-02-17T11:14:33.240229 12cc WARNING HandlePlatformFailure with error type 4001 : PLATFORM_ERROR_EMPTY_SHARD_LIST [Connect.firestorm.client.OmegaClientApp](omegaclientapp.cpp:OmegaClientApp::HandlePlatformFailure:505)

2022-02-17T11:15:35.155579 12cc INFO RemoteRenderer process shutdown complete. [Client.Shutdown](dx8_basic.cpp:OSShutDown:2619)

 

(From EA)

 

 

2022-02-17T11:23:58.252655 4798 ERROR Invalid response received from platform for getShardList request. Status code: 0 [Platform.dozerLib.dozer.ClientServices](clientservices.cpp:bwa::platform::ClientServices::receivedShardList:191)

2022-02-17T11:23:58.252655 4798 WARNING HandlePlatformFailure with error type 4001 : PLATFORM_ERROR_EMPTY_SHARD_LIST [Connect.firestorm.client.OmegaClientApp](omegaclientapp.cpp:OmegaClientApp::HandlePlatformFailure:505)

2022-02-17T11:26:01.130707 4798 ERROR Invalid response received from platform for getShardList request. Status code: 0 [Platform.dozerLib.dozer.ClientServices](clientservices.cpp:bwa::platform::ClientServices::receivedShardList:191)

2022-02-17T11:26:01.130707 4798 WARNING HandlePlatformFailure with error type 4001 : PLATFORM_ERROR_EMPTY_SHARD_LIST [Connect.firestorm.client.OmegaClientApp](omegaclientapp.cpp:OmegaClientApp::HandlePlatformFailure:505)

2022-02-17T11:26:29.561642 4798 INFO RemoteRenderer process shutdown complete. [Client.Shutdown](dx8_basic.cpp:OSShutDown:2619)

 

 

It also looks like the VC_redist_x86 is outdated. To include older versions you need to shim, install before the other version, or have the calls/functions/methods.. whatever included in the base code. Or use up to date code.

[Mckor]

I noticed that there were two swtor.exe in the taskmanager, with the root process hanging, the child process was also swtor.exe, why this chain loads seems weird..

 

I'm pretty sure there are always two instances of swtor.exe in Task Manager when the game is running. I remember asking about this years ago, afraid I don't remember the explanation.

[Mckor]

Steam version seems to be working for me now.

 

Scratch that. It worked twice in a row. Launch, get to character select, quit. Twice. Now the server list is empty again.

 

AAAND one of my experiments is forcing the web launcher to download all the files again. Sigh.

Edited February 17, 2022 by Mckor

[Lachste]

Got it to work

Compatibility Settings on Launcher

Disable Fullscreen Optimizations

[Mckor]

Got it to work

Compatibility Settings on Launcher

Disable Fullscreen Optimizations

 

Doesn't work for Steam. Tried both launcher.exe and swtor.exe.

 

Can't test the web version yet.

[Lachste]

Doesn't work for Steam. Tried both launcher.exe and swtor.exe.

 

Can't test the web version yet.

 

Ok I did prior to that I had removed all files in the

%LOCALAPPDATA%\SWTOR\swtor\settings

AND

C:\Program Files (x86)\Steam\steamapps\common\Star Wars - The Old Republic\

EXCEPT the Assets folder (that has all the maps and is like 41GB)

Then Validate Local Files from Steam (R-Click SWTOR, Properties, Local Files)

If you don't want to lose your UI, or keybinds save the XMLs in GUIProfile, and the Keybind folder

 

I do have bitraider completely removed Uninstalled, then went through registry (Search bitraider, and remove all of it)

Made sure to verify swtor.exe and launcher to firewall (it might be removed, it wasn't this last time but it has before)

Edited February 17, 2022 by Lachste

[Catalan]

Got it to work

Compatibility Settings on Launcher

Disable Fullscreen Optimizations

 

I have the Web version. Didn't work for me, neither did Disabling Fullscreen Optimization on SWTOR.exe.

[Mckor]

Ok I did prior to that I had removed all files in the

%LOCALAPPDATA%\SWTOR\swtor\settings

AND

C:\Program Files (x86)\Steam\steamapps\common\Star Wars - The Old Republic\

EXCEPT the Assets folder (that has all the maps and is like 41GB)

Then Validate Local Files from Steam (R-Click SWTOR, Properties, Local Files)

If you don't want to lose your UI, or keybinds save the XMLs in GUIProfile, and the Keybind folder

 

I do have bitraider completely removed Uninstalled, then went through registry (Search bitraider, and remove all of it)

Made sure to verify swtor.exe and launcher to firewall (it might be removed, it wasn't this last time but it has before)

 

Yeah, wasn't the compatibility settings that fixed it, it was cleaning out the SWTOR folder and removing the settings. This does occasionally work, but it's not reliable. Sometimes the presence of a single keybind file can cause it to fail. Sometimes deleting everything and starting fresh doesn't work either.

 

Personally I think it has something to do with the %localappdata%\SWTOR directory. Tinkering with that seems to get the best results. It's like the game is having trouble reading and writing to that location. When it works it works. When it partially works, it works if the directory is empty. When it doesn't work, well, no server list.

[Mckor]

Ya know what really bugs me? I mean other than paying for a service that is not being provided. It's that I missed out on Season rewards last time due to real life commitments, and I really want the space station apartments, and there is no other way to acquire them.

 

I know it's not a big deal considering everything else, but I was really hoping to figure out the whole Season thing this time around so I could get the apartments, and since almost everything Bioware puts out these days requires some amount of play every single day I likely won't see them.

[softreaper]

They won't address that here, you'll have to directly email customer service. Moderators and developers don't have the ability to do anything that affects money.

 

If you want an accurate timeline for your email:

 

February 8: Game is patched. Launcher begins crashing immediately.

February 8-13: Six days. Game is unplayable due to launcher issues.

February 14: New launcher repair utility is published. Corrects the crashing issue, game playable.

February 15: Game is patched to 7.0. Server list will not populate, game unplayable.

February 15-17: Three days (and counting.) Game is unplayable due to server list not populating.

 

So the game has been playable one day (the 14th) out of 10 (so far).

 

thank you for informations and history, i'll do it that way

 

edit: sent my mail to support@swtor.com as there is no official email to contact them anymore (phone which hang up on me, EA HQ community or in game tickets only officially)

Edited February 17, 2022 by softreaper