softreaper Posted February 11, 2022 Share Posted February 11, 2022 (edited) Same here from linux/Windows10/Windows 11 on an Asus Zephyrus GA401IV (2020 Model, Ryzen 7 4800HS, RTX-2060 MaxQ, 16GB of Ram) So i've paid 3 month of sub for 7.0 becoming 1 week due to the delay, and now this without ETA or workaround waiting a stripped down expansion (or should i say patch?) ... While i do know devs are busy (preparing 7.0 launch), the way clients are treated is counterproductive and potentially destructive from the point of view of the image of the company Edited February 11, 2022 by softreaper Link to comment Share on other sites More sharing options...
ASperry Posted February 11, 2022 Share Posted February 11, 2022 (edited) So i got randomly lucky was able to log in to play once. Created an in-game customer ticket to discuss what was going on. And ya got the most generic reply in existence as they didn't even know about the problem.. But that one random luck of getting logged in, has yet to happen again im back to it crashing over and over and over. My hopes for a fix any time soon are gone. I assume if there is one it will come inside 7.0s update on Tuesday. I just hope there is some sort of compensation for lost items, lost time, ETC Edited February 11, 2022 by ASperry Link to comment Share on other sites More sharing options...
URExpunged Posted February 11, 2022 Share Posted February 11, 2022 Here is my DXDiag: https://www.toptal.com/developers/hastebin/yizeroluha.yaml Any progress on a work around or a way to roll back the launcher for us? It's a tuff week to be down with 100k conquest per char, and lots of prep for the new release to be done. Link to comment Share on other sites More sharing options...
Nimmikeeperr Posted February 11, 2022 Share Posted February 11, 2022 Well ill keep sharing my status lol So... i have a solution for us, those having this problem playing Swtor is now RNG based. from my attempts this last days i figured that i manage to launch the game in an interval. So if you press play over and over youll eventually manage to enter between the 10th ( fastest one i got) and 208th attempt ( latest i got before quit). so if RNG is with you you can start playing sooner than later. It ads excitment to the game lolol For real presssing play over and over eventually laucher launches :S Link to comment Share on other sites More sharing options...
SkyeFireIII Posted February 11, 2022 Share Posted February 11, 2022 So if you press play over and over youll eventually manage to enter I wish this was the case for me, the launcher will occasionally load, but then if I do eventually get into the game, there are no servers appearing. I thought it was linked but is this a separate issue? I didn't have this problem before Tuesday... Link to comment Share on other sites More sharing options...
RandoCalrissiian Posted February 11, 2022 Share Posted February 11, 2022 I'm finding that, at present, BioWare has managed to give me a huge dose of nostalgia. I feel like I'm back trying to get my NES working, blowing on the cartridge and sliding it all over, hoping one of the times it catches. I've been able to play each day, but that's only with persistence of trying the launcher time after time. That includes running the verify of files over and over, etc. I have no idea that any of it works, or there is a magic formula, just one out of every 50 times, it catches, lets me log in and we're good. For me personally, when I'm in, it's fine. I'm seeing servers, all that good stuff. But watching the launch screen flicker over and over, no idea if it'll actually work, is becoming a tedious affair. They need to work on a solution, or if this was in response to a patch, roll it back until Tuesday, then make darn sure the Tuesday new release works for all processors. Link to comment Share on other sites More sharing options...
Mckor Posted February 11, 2022 Share Posted February 11, 2022 2022-02-11 18:18:00 INFO Loaded settings from C:\Games\Steam\steamapps\common\Star Wars - The Old Republic\launcher-app.settings 2022-02-11 18:18:00 INFO Loaded settings from C:\Games\Steam\steamapps\common\Star Wars - The Old Republic\launcher.settings Those "settings" files? They don't exist. When the launcher can't find them it crashes. 2022-02-11 18:25:41 INFO SWTOR Launcher [Core:{BuildVersion} Lib:MJan.11.2022.17:31:35] initialized. 2022-02-11 18:25:41 INFO File info: C:\Games\Steam\steamapps\common\Star Wars - The Old Republic\launcher.exe size=8006368, created=2/8/2022 22:50:48, accessed=2/11/2022 18:10:30, written=2/8/2022 22:50:48 2022-02-11 18:25:41 INFO Initializing download manager 2022-02-11 18:25:41 INFO Loaded settings from C:\Games\Steam\steamapps\common\Star Wars - The Old Republic\launcher-app.settings 2022-02-11 18:25:41 INFO Loaded settings from C:\Games\Steam\steamapps\common\Star Wars - The Old Republic\launcher.settings 2022-02-11 18:25:41 INFO Sending crash dumps to [https://patcher-crash.swtor.com/crashcatch] 2022-02-11 18:25:41 INFO completeLauncherInit() 2022-02-11 18:25:41 INFO -----------------------------(360)----------------------------- 2022-02-11 18:25:41 INFO Timezone: 360 2022-02-11 18:25:42 INFO SpecsHash=3460457271.3558841107 2022-02-11 18:25:43 INFO Skipping patcher patch 2022-02-11 18:25:43 INFO Loaded agreements from C:\Games\Steam\steamapps\common\Star Wars - The Old Republic\eula.settings Now, when I create empty versions of those files the launcher shows as running in the Task Manager and continues to run. 2022-02-11 18:28:06 INFO SWTOR Launcher [Core:{BuildVersion} Lib:MJan.11.2022.17:31:35] initialized. 2022-02-11 18:28:06 INFO File info: C:\Games\Steam\steamapps\common\Star Wars - The Old Republic\launcher.exe size=8006368, created=2/8/2022 22:50:48, accessed=2/11/2022 18:10:30, written=2/8/2022 22:50:48 2022-02-11 18:28:06 INFO Initializing download manager The window never pops up, but the launcher is running and at least attempting to do something. Link to comment Share on other sites More sharing options...
Mckor Posted February 11, 2022 Share Posted February 11, 2022 (edited) So, the issue appears to be that the files launcher.settings, launcher-app.settings, and eula.settings do not exist, and it needs proper versions of those to continue. Now if you tell Steam to verify local files it will delete launcher.settings and eula.settings; launcher-app.settings remains. Again, hitting play will just cause Steam to think the launcher is running but no window appears. Log files shows the launcher looking for eula.settings. So there ya are devs, something to work with. MISSING FILES that are required for the launcher to do it's job. Edited February 11, 2022 by Mckor Link to comment Share on other sites More sharing options...
AznAeriaMat Posted February 11, 2022 Share Posted February 11, 2022 I'm here to join the club. Can't install, uninstall, or use the launcher currently. Currently running on Razer Blade 14 with a Ryzen 5900HX and Laptop 3080 https://www.toptal.com/developers/hastebin/aputomikuf.yaml -> dxdiag information if it helps Link to comment Share on other sites More sharing options...
Gesuhs Posted February 11, 2022 Share Posted February 11, 2022 (edited) Also having this same issue now. Tried latest Nvidia drivers, DDU+rollback to a month old driver, even did a system restore, but no dice. I did a full reinstall via Steam and verified file integrity as well. Dxdiag: https://www.toptal.com/developers/hastebin/akudujozuw.yaml Edited February 11, 2022 by Gesuhs Link to comment Share on other sites More sharing options...
Cassianus Posted February 11, 2022 Share Posted February 11, 2022 So, the issue appears to be that the files launcher.settings, launcher-app.settings, and eula.settings do not exist, and it needs proper versions of those to continue. Now if you tell Steam to verify local files it will delete launcher.settings and eula.settings; launcher-app.settings remains. Again, hitting play will just cause Steam to think the launcher is running but no window appears. Log files shows the launcher looking for eula.settings. So there ya are devs, something to work with. MISSING FILES that are required for the launcher to do it's job. I checked this on my SWTOR installation (standard website launcher). All these files are not required for successful start of the launcher; launcher-app.settings file does not exist at all. As for eula.settings and launcher.settings files, they can be deleted or moved elsewhere, then launcher will show EULA, empty user name and some other default settings; it may also ask to confirm account by code in e-mail. So, these files are normally created by launcher and not required for start, otherwise it's a bug, and such report may help developers to locate the faulty code. Link to comment Share on other sites More sharing options...
Dev Post JackieKo Posted February 11, 2022 Dev Post Share Posted February 11, 2022 Hi everyone, Follow up question specifically for players who were in a working state before the update was rolled out and is now experiencing issues with the launcher. Did the game crash while you were on the most recent phase of PTS? Even if you were able to get past the launcher, were you able to play on PTS? Another reminder to please keep your posts related to giving us the info we are requesting. Thank you Link to comment Share on other sites More sharing options...
HurrsonSmif Posted February 11, 2022 Share Posted February 11, 2022 Hi everyone, Follow up question specifically for players who were in a working state before the update was rolled out and is now experiencing issues with the launcher. Did the game crash while you were on the most recent phase of PTS? Even if you were able to get past the launcher, were you able to play on PTS? Another reminder to please keep your posts related to giving us the info we are requesting. Thank you Nope. Was all good before recent patch. Link to comment Share on other sites More sharing options...
Dev Post JackieKo Posted February 11, 2022 Dev Post Share Posted February 11, 2022 Nope. Was all good before recent patch. Hi HurrsonSmif, Can you please clarify? Were you able to play on the most recent PTS? Link to comment Share on other sites More sharing options...
URExpunged Posted February 11, 2022 Share Posted February 11, 2022 SWTOR was working fine for me until the last patch. I never logged into PTS. I did have an unresolved issue where if I put my machine to sleep by shutting the lid my server list would be empty till I rebooted. not sure if it is related. Link to comment Share on other sites More sharing options...
Mckor Posted February 11, 2022 Share Posted February 11, 2022 Hi everyone, Follow up question specifically for players who were in a working state before the update was rolled out and is now experiencing issues with the launcher. Did the game crash while you were on the most recent phase of PTS? Even if you were able to get past the launcher, were you able to play on PTS? Another reminder to please keep your posts related to giving us the info we are requesting. Thank you It's not the game that is crashing, it's the LAUNCHER. Can't even get to the game, let alone the PTS (which I don't even have installed.) The launcher updated, crashed, and stopped working completely. Why are you asking about the test server when we can't even access the regular game? Link to comment Share on other sites More sharing options...
Dev Post JackieKo Posted February 11, 2022 Dev Post Share Posted February 11, 2022 It's not the game that is crashing, it's the LAUNCHER. Can't even get to the game, let alone the PTS (which I don't even have installed.) The launcher updated, crashed, and stopped working completely. Why are you asking about the test server when we can't even access the regular game? Hi Mckor, I am aware of what the current issue is. We are troubleshooting various user cases and I am requesting information from players who were fine before the update and whether or not they were able to play on PTS when it was live. I am not asking if people can connect to PTS now. I am asking about a past experience to help the team gather data to find a solution to a live issue. Please only post if you have relevant information to report in this thread. I would like to keep this thread as clean as possible so we can track all the reports coming in and we can pull necessary info quickly and efficiently. Link to comment Share on other sites More sharing options...
Mckor Posted February 11, 2022 Share Posted February 11, 2022 I checked this on my SWTOR installation (standard website launcher). All these files are not required for successful start of the launcher; launcher-app.settings file does not exist at all. As for eula.settings and launcher.settings files, they can be deleted or moved elsewhere, then launcher will show EULA, empty user name and some other default settings; it may also ask to confirm account by code in e-mail. So, these files are normally created by launcher and not required for start, otherwise it's a bug, and such report may help developers to locate the faulty code. I pulled launcher.settings and eula.settings from a VM install I haven't launched in the last month or so (use it for guild invites) and copied them over to my actual play directory. Login window appears and crashes immediately, so yeah, not those files. Oh well, was worth looking into. I then ran the game in the VM and let the launcher update. Works fine. Entered game, exited to desktop, started it again, no problems. Unfortunately performance in the VM is horrid, which is why I only have it around to invite my own characters to my one-person guilds. Link to comment Share on other sites More sharing options...
Mckor Posted February 11, 2022 Share Posted February 11, 2022 Hi Mckor, I am aware of what the current issue is. We are troubleshooting various user cases and I am requesting information from players who were fine before the update and whether or not they were able to play on PTS when it was live. I am not asking if people can connect to PTS now. I am asking about a past experience to help the team gather data to find a solution to a live issue. Please only post if you have relevant information to report in this thread. I would like to keep this thread as clean as possible so we can track all the reports coming in and we can pull necessary info quickly and efficiently. Fine. No, the PTS did not crash on me, because I don't have the PTS installed. I tried to play on Tuesday, the launcher updated, and immediately crashed without me being able to log in. I have been unable to log in for what, 4 days now? The problem is not with swtor.exe, the process the game runs. It's with launcher.exe, the process that handles logging in, patching, and starting swtor.exe. That process will briefly display the login screen and then halt. Whatever fix was made to the launcher to fix crashing on Alder Lake is now causing the same problem for, apparently, Ryzen. Please provide us with the launcher that was in use before the Alder Lake problem, so that we can use that until this problem is solved. Link to comment Share on other sites More sharing options...
ASperry Posted February 11, 2022 Share Posted February 11, 2022 Hi everyone, Follow up question specifically for players who were in a working state before the update was rolled out and is now experiencing issues with the launcher. Did the game crash while you were on the most recent phase of PTS? Even if you were able to get past the launcher, were you able to play on PTS? Another reminder to please keep your posts related to giving us the info we are requesting. Thank you Everything was working perfectly fine. I logged in after work Tuesday and it said the launcher needed to be updated. After that the launcher would not open again and it continues to constantly crash. Link to comment Share on other sites More sharing options...
Estelindis Posted February 11, 2022 Share Posted February 11, 2022 Did the game crash while you were on the most recent phase of PTS? Even if you were able to get past the launcher, were you able to play on PTS? I am affected by the current launch issue and I was able to play on the PTS for 7.0. However I am not absolutely sure if the version I played on was the most recent version of the PTS. I don't think I went on the PTS for about a month before it was taken down. My recollections may not be sharp enough to be useful - but here they are, for whatever use they may serve. Link to comment Share on other sites More sharing options...
Aelantha Posted February 11, 2022 Share Posted February 11, 2022 I keep getting kicked out. This is so frustrating. If you a launching a new update in a few days, EA, then you need to fix this issue. I'll go back to WoW in a heartbeat. Link to comment Share on other sites More sharing options...
CornaMas Posted February 12, 2022 Share Posted February 12, 2022 Hi everyone, Follow up question specifically for players who were in a working state before the update was rolled out and is now experiencing issues with the launcher. Did the game crash while you were on the most recent phase of PTS? Even if you were able to get past the launcher, were you able to play on PTS? Another reminder to please keep your posts related to giving us the info we are requesting. Thank you I was able to play successfully the night before the launcher update. The next evening when I tried to play I encountered the launcher crash. However I was able to log in with the launcher one time where the servers actually showed (there were a few other times I was able to log in but then no servers were found). On this one occasion I was able to successfully play the game with no errors until I quit the game. Then I was again unable to use the launcher without it crashing. I have had no issues with the game itself as far as I can tell. Link to comment Share on other sites More sharing options...
RandoCalrissiian Posted February 12, 2022 Share Posted February 12, 2022 I play on Star Forge. On the RARE occasions i can get past the launcher, the game itself plays fine. But the launcher is like a 1/100 success rate at best. Today i've been trying all day without success. It's strictly the launcher, soon as I can get past that? I'm golden. Link to comment Share on other sites More sharing options...
ontee Posted February 12, 2022 Share Posted February 12, 2022 I got launcher to start the game but game itself crashes to first loading screen before character window appears. Link to comment Share on other sites More sharing options...
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