NakodaTheJedi Posted December 17, 2016 Share Posted December 17, 2016 Make sure you tell them how you really feel. for example i'm going to say you all don't listen to your customers ever and rng was a huge mistake that you are clinging onto with by a finger nail. (Because if you didn't hear they're gonna kinda but kinda not go back to comms for gear lol) Link to comment Share on other sites More sharing options...
adamstiber Posted December 17, 2016 Share Posted December 17, 2016 It doesnt matter, they are braindead. Dunno how all swtor fans/subs still waiting for miracle. Game is over, Game is over. Link to comment Share on other sites More sharing options...
Shariva Posted December 17, 2016 Share Posted December 17, 2016 Make sure you tell them how you really feel. I would love to tell them how I really feel, but it takes more then 400 characters for me to do that. I was covering just two subjects and was up to 1500 characters. Don't get me wrong; I still filled it out and just made a top-three list of things to change without any explanation (due to character limit). Better to write something then to not write anything at all; if they don't know, they can't fix. Link to comment Share on other sites More sharing options...
LudhaninRolgge Posted December 17, 2016 Share Posted December 17, 2016 I didn't not receive a survey :/ Link to comment Share on other sites More sharing options...
DawnAskham Posted December 17, 2016 Share Posted December 17, 2016 (edited) Just be sure to select the lowest rating possible for aspects you dislike, as more than likely the only thing anyone in management will ever see from this survey is a summary based on calculations of the ranking questions. So if the leaders of SWTOR pitched management that investing in uprisings and GC was the way to win over players, yet the survey results show a disproportionate amount of negative ratings of uprisings and GC, there will probably be some hard questions asked about how there could be such a disconnect, especially if sub numbers are below whatever they put in their budget / plan for the expansion. As far as the comments, I don't see them doing much beyond pulling some sample comments based on how people completed the rest of the survey; I certainly don't see them actually reading every comment. Edited December 17, 2016 by DawnAskham Link to comment Share on other sites More sharing options...
dr_mike Posted December 17, 2016 Share Posted December 17, 2016 I didn't not receive a survey :/ I got 6. Link to comment Share on other sites More sharing options...
Transcendent Posted December 17, 2016 Share Posted December 17, 2016 I didn't not receive a survey :/ Check your spam folder. Link to comment Share on other sites More sharing options...
NakodaTheJedi Posted December 17, 2016 Author Share Posted December 17, 2016 If you can't find the survey check your junk mail folder that's where it was in mine....lol how convenient. Link to comment Share on other sites More sharing options...
NakodaTheJedi Posted December 17, 2016 Author Share Posted December 17, 2016 I basically told them they're out of touch with the community and game. and the galactic command isn't working and will never work. Link to comment Share on other sites More sharing options...
Deewe Posted December 17, 2016 Share Posted December 17, 2016 (edited) It is more than enough to say the gearing system is not working and that I'm actually recommending players not to come back or even try the game. Gave me more than enough room to point at the lack of new multiplayer content and that story wise they need money to bring back the class stories and the associated companions. Made sure to mention the BUGS in second position especially the broken gear preview window. See, 400 chars is plenty enough (edit) also made sure to point the lame business model to milk players with barely re-skinned meshes. Edited December 17, 2016 by Deewe Link to comment Share on other sites More sharing options...
ForceShaman Posted December 17, 2016 Share Posted December 17, 2016 have received nothing - not in email, not in junk, not in SPAM Link to comment Share on other sites More sharing options...
Alec_Fortescue Posted December 17, 2016 Share Posted December 17, 2016 I got a survey. Maybe they gave them to people who unsubbed ? Link to comment Share on other sites More sharing options...
fishpeople Posted December 17, 2016 Share Posted December 17, 2016 I got a survey. Maybe they gave them to people who unsubbed ? That's what it sounds like. Link to comment Share on other sites More sharing options...
grania Posted December 17, 2016 Share Posted December 17, 2016 If I did get one, which I didn't, I would tell them I want the missing companions back. Link to comment Share on other sites More sharing options...
Deewe Posted December 17, 2016 Share Posted December 17, 2016 I got a survey. Maybe they gave them to people who unsubbed ? Not really, I did not unsub (yet) and got it. Anyway I still have 2+ months left on my sub so unsubbing now won't change anything. Link to comment Share on other sites More sharing options...
Hichitsuki-hime Posted December 17, 2016 Share Posted December 17, 2016 Make sure you tell them how you really feel. for example i'm going to say you all don't listen to your customers ever and rng was a huge mistake that you are clinging onto with by a finger nail. (Because if you didn't hear they're gonna kinda but kinda not go back to comms for gear lol) i'd love to, but when i was finning it out the limit on the last question was 50 characters =( Link to comment Share on other sites More sharing options...
NakodaTheJedi Posted December 17, 2016 Author Share Posted December 17, 2016 It is more than enough to say the gearing system is not working and that I'm actually recommending players not to come back or even try the game. Gave me more than enough room to point at the lack of new multiplayer content and that story wise they need money to bring back the class stories and the associated companions. Made sure to mention the BUGS in second position especially the broken gear preview window. See, 400 chars is plenty enough (edit) also made sure to point the lame business model to milk players with barely re-skinned meshes. yay for you Link to comment Share on other sites More sharing options...
mattshaheen Posted December 17, 2016 Share Posted December 17, 2016 I haven't received anything yet and I already checked my junk folder. Too bad we can't start a petition as well but nothing will get done either way. Link to comment Share on other sites More sharing options...
Andryah Posted December 17, 2016 Share Posted December 17, 2016 (edited) As far as the comments, I don't see them doing much beyond pulling some sample comments based on how people completed the rest of the survey; I certainly don't see them actually reading every comment. Companies that send out electronic surveys, rarely actually read individual surveys. There is simply no time to plow through thousands and thousands of them manually. What they do is run a script that aggregates any scores, and then sifts for keywords and aggregates those as well. This result goes into some form of dashboard that the issuer can review at a high level, and then selectively drill down on certain aspects of it if they want to see details. In reality, if they want more detail.. they will expand the keywords and run the script again, rinse and repeat. Honestly.. people fretting over the limitations in character count simply do not understand how mass electronic surveys work. You need to give them short bullet point sound bites with key phrases and words and let it go. Edited December 17, 2016 by Andryah Link to comment Share on other sites More sharing options...
RagnarAugustus Posted December 17, 2016 Share Posted December 17, 2016 I got a survey. Maybe they gave them to people who unsubbed ? No, I have a guildie who's currently subbed and he received one when I didn't. It may have been a random distribution to get a representative sample of the community. Link to comment Share on other sites More sharing options...
Transcendent Posted December 17, 2016 Share Posted December 17, 2016 You need to give them short bullet point sound bites with key phrases and words and let it go. Trouble with that, is how do they decide which keywords to use? Anyway, it's exactly what I chose to do, I still have absolutely no illusions the feedback will get glossed over. Time will tell I guess. Link to comment Share on other sites More sharing options...
leoheart Posted December 17, 2016 Share Posted December 17, 2016 i did the survey the second i got it, issue is they only allowed 400 characters and i had much more to say about the current state of the game so i had to prioritize. Link to comment Share on other sites More sharing options...
Kallie Posted December 17, 2016 Share Posted December 17, 2016 I did the survey and gave them top marks and no I'm not joking or anything. Link to comment Share on other sites More sharing options...
dr_mike Posted December 17, 2016 Share Posted December 17, 2016 (edited) i did the survey the second i got it, issue is they only allowed 400 characters and i had much more to say about the current state of the game so i had to prioritize. Skim the forums. There's at least 2 threads going for those folks who would like to give a full response. Edited December 17, 2016 by dr_mike Link to comment Share on other sites More sharing options...
Lord_Martheous Posted December 18, 2016 Share Posted December 18, 2016 Just finished survey. Suggestions I made that I could think of on the fly: Bring back original companions, Dump RNG. Continue to allow single player option for flashpoints and perhaps added for ops to compensate for very low server population? Dump the 'classic' swtor responses and put real ones in. Dump all those extra and useless 'companions' that were forced on us with the latest expansions. Make better use of your test server. Fix all known bugs Link to comment Share on other sites More sharing options...
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