TaitWatson Posted June 3, 2015 Share Posted June 3, 2015 Hey folks! If you're looking to get a mobile Security Key, they will be temporarily unavailable as we make some changes on the back end. I'll let you know once they're back up! -Tait Link to comment Share on other sites More sharing options...
Adovir Posted June 3, 2015 Share Posted June 3, 2015 Does that mean you're going to send us an e-mail with the one time password for those of us who has a mobile key? Link to comment Share on other sites More sharing options...
Makillda Posted June 3, 2015 Share Posted June 3, 2015 Does that mean you're going to send us an e-mail with the one time password for those of us who has a mobile key? Mine still pulls up a code. Haven't tried logging into the game with it, though. Link to comment Share on other sites More sharing options...
AtienBashir Posted June 5, 2015 Share Posted June 5, 2015 when will they be available Link to comment Share on other sites More sharing options...
jasoneth Posted June 5, 2015 Share Posted June 5, 2015 While the Android version of the mobile security key (The Old Republic Security Key) is available in the Play Store, I'm unable to install it on my phone (Nexus 5 running Android 5.1.1), with the message given that "This item is not compatible with your device". Note that I had the old version of the app installed (prior to upgrading my phone to Android to 5.0); I uninstalled it to replicate an issue my partner was having, and while I've done so, we're now both stuck without being able to re-install the mobile security key. It seems that the app hasn't been enabled for 5.0+ devices, though its requirement is for Android "2.1 and up". Is this the issue that you are referring to, Tait? Or is this something else? Link to comment Share on other sites More sharing options...
NightsisterSilri Posted June 6, 2015 Share Posted June 6, 2015 So does this mean I'll won't get the cartel coins this month for having a security key, since I can't set it up? Or will this be fixed before the end of the month? Link to comment Share on other sites More sharing options...
CommanderKeeva Posted June 6, 2015 Share Posted June 6, 2015 While the Android version of the mobile security key (The Old Republic Security Key) is available in the Play Store, I'm unable to install it on my phone (Nexus 5 running Android 5.1.1), with the message given that "This item is not compatible with your device". Note that I had the old version of the app installed (prior to upgrading my phone to Android to 5.0); I uninstalled it to replicate an issue my partner was having, and while I've done so, we're now both stuck without being able to re-install the mobile security key. It seems that the app hasn't been enabled for 5.0+ devices, though its requirement is for Android "2.1 and up". Is this the issue that you are referring to, Tait? Or is this something else? I am having the exact same issue. I had no problems whatsoever running the application on my Sony Xperia Z Ultra while it was running the Android 4.4.4 (KitKat) operating system. The minute I upgraded it to Android 5.1.1 (Lollipop), the application ceased functioning. At the time I assumed there was a problem with the application itself, so I deleted it and decided to download and install it again. Imagine my consternation when it did not show up on Google Play and I received a message that my phone was incompatible with the security key application anyways. I hope they are going to enable it for 5.1.1 and Android M devices soon. Link to comment Share on other sites More sharing options...
Edzew Posted June 6, 2015 Share Posted June 6, 2015 thre have been problems with the app for a while... when i updated my iphone to the newest OS version the security key app stopped working...been that way for a while now... it would be nice if they updated the app finally and i could use it again. Link to comment Share on other sites More sharing options...
dr_mike Posted June 6, 2015 Share Posted June 6, 2015 Dang it. Just removed it from my old device to move it over to a new one. Oh well.... Link to comment Share on other sites More sharing options...
Wardav Posted June 7, 2015 Share Posted June 7, 2015 (edited) While the Android version of the mobile security key (The Old Republic Security Key) is available in the Play Store, I'm unable to install it on my phone (Nexus 5 running Android 5.1.1), with the message given that "This item is not compatible with your device". Note that I had the old version of the app installed (prior to upgrading my phone to Android to 5.0); I uninstalled it to replicate an issue my partner was having, and while I've done so, we're now both stuck without being able to re-install the mobile security key. It seems that the app hasn't been enabled for 5.0+ devices, though its requirement is for Android "2.1 and up". Is this the issue that you are referring to, Tait? Or is this something else? Just got my Galaxy S6 and tried to install it from the Play store, error stating my device is incompatible as well. Another addition to list of reasons I wish I kept my S5... Edited June 7, 2015 by Wardav Link to comment Share on other sites More sharing options...
lusankyahtt Posted June 7, 2015 Share Posted June 7, 2015 Hello! If you have been working on the app, can you port it to Windows Phones? Link to comment Share on other sites More sharing options...
JEDIKATT Posted June 7, 2015 Share Posted June 7, 2015 Window 8.1 be great to cuz unlink my free verson to put in the swtor ce verson sent in e mail of it phots to find out why i cant sent it up Link to comment Share on other sites More sharing options...
Eanelinea Posted June 7, 2015 Share Posted June 7, 2015 This is why I have the actual key fob. Course, before now I never had a smart phone. Mine was dumb. Link to comment Share on other sites More sharing options...
ATAMIANM Posted June 8, 2015 Share Posted June 8, 2015 My HTC One M8 is Android 5.0.1, and it runs. Link to comment Share on other sites More sharing options...
OmenQ Posted June 9, 2015 Share Posted June 9, 2015 From what I hear, you can use third party authenticator apps now, like authy and winauth, as they now support the standard protocols. Link to comment Share on other sites More sharing options...
DZid Posted June 10, 2015 Share Posted June 10, 2015 Dammit, just when i choose to change my phone to, welp hope this gets fixed soon™! Link to comment Share on other sites More sharing options...
Angdeth Posted June 10, 2015 Share Posted June 10, 2015 (edited) From what I hear, you can use third party authenticator apps now, like authy and winauth, as they now support the standard protocols. I also noticed for those who are on Android 5.0+ that you can use the Google Authenticator to generate a SWTOR Security Key. This also should theoretically work on Windows Phone with the Microsoft Authenticator. Edited June 10, 2015 by Angdeth Link to comment Share on other sites More sharing options...
Wardav Posted June 10, 2015 Share Posted June 10, 2015 I also noticed for those who are on Android 5.0+ that you can use the Google Authenticator to generate a SWTOR Security Key. This also should theoretically work on Windows Phone with the Microsoft Authenticator. i can confirm that the google authenticator app works with swtor. i forget where i read that it works, but after reading, i tried and was successful. Link to comment Share on other sites More sharing options...
MaximusRex Posted June 10, 2015 Share Posted June 10, 2015 I also noticed for those who are on Android 5.0+ that you can use the Google Authenticator to generate a SWTOR Security Key. This also should theoretically work on Windows Phone with the Microsoft Authenticator. Windows Phone user here can confirm that the Microsoft Authenticator works (don't tell Google, I use it for them too!). Link to comment Share on other sites More sharing options...
SettGirkkurn Posted June 10, 2015 Share Posted June 10, 2015 See this is what I dont get...WP users (including myself) are crying for WP security key app. I have old Android phone lying around just for that purpose, since I don't want to mess with the Bluestacks and other stuff that I will not use for emulating 1 Android app. And yesterday I stumbled upon Reddit post where some random dude say that scheme is changed and that Microsoft Authenticator (the same that you use for Outlook.com) now also works with SWTOR. So I have removed my old Android app key from account, and tried with the new Windows Authenticator on my WP and voila - it worked! And yet there havent been single post about it on the forums from the devs/community managers about it. Heck, even the app is updated and they didn't inform us about it (simply send mail to the people with the mobile app attached to the account). Basically, for WP users (Lumia 1520 WP 8.1 Denim here) go to https://www.windowsphone.com/en-us/store/app/authenticator/e7994dbc-2336-4950-91ba-ca22d653759b and install if if you don't have it already.Login to SWTOR web and remove current Security key app (for me it was Android one on the other phone, which was super frustrating since I don't carry it with me all the time).Add account to Authentificator app, name it SWTOR under Account, and in bottom text box "Secret key" re-type set of characters that you have on website. Click Save button and it will start generating 6 number sequences ever X seconds (lets say 20 or so, but still enough time). Re-type generated numbers from App to SWTOR web to finalize the process. Link to comment Share on other sites More sharing options...
dr_mike Posted June 10, 2015 Share Posted June 10, 2015 (edited) i can confirm that the google authenticator app works with swtor. i forget where i read that it works, but after reading, i tried and was successful. If someone comes across instructions for that, would love a link. Google'ing for it just pulls up threads begging for the windows phone version. Of course Google thinks Apache and Nginx are the same thing as well... Thanks edit: Found it: http://www.swtor.com/community/showthread.php?t=816072 Works for me. Edited June 10, 2015 by dr_mike Link to comment Share on other sites More sharing options...
Sitesz Posted June 21, 2015 Share Posted June 21, 2015 Hey folks! If you're looking to get a mobile Security Key, they will be temporarily unavailable as we make some changes on the back end. I'll let you know once they're back up! -Tait Is there any word on this yet? i have been without a key for a month now Link to comment Share on other sites More sharing options...
SuperAncro Posted June 21, 2015 Share Posted June 21, 2015 They are already working again since one or two weeks. You have to download the new app, though. (Or use Google Authenticator or whatever.) Link to comment Share on other sites More sharing options...
Sitesz Posted June 21, 2015 Share Posted June 21, 2015 They are already working again since one or two weeks. You have to download the new app, though. (Or use Google Authenticator or whatever.) Thanks the new app works my key is up and running again Link to comment Share on other sites More sharing options...
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