SickTag Posted January 27, 2013 Share Posted January 27, 2013 Not getting my coins anymore, it's been two weeks late, and also no reply to my ticket I put in, however they just charge away on my credit card... One of the reasons I stay subscribed is for coins, which I don't get anymore, or the space missions, which are kind of a waste of time now as well. Link to comment Share on other sites More sharing options...
Wookieenator Posted January 27, 2013 Share Posted January 27, 2013 same here, exactly 2 weeks late to this day. Link to comment Share on other sites More sharing options...
krider Posted January 27, 2013 Share Posted January 27, 2013 In CS forums they stated on the 25th 7-10 days or u can make the long distance call and get them over the phone. Link to comment Share on other sites More sharing options...
DarthLeeloo Posted January 27, 2013 Share Posted January 27, 2013 I got the 7-10 days response to the ticket I put in. Link to comment Share on other sites More sharing options...
Lunafox Posted January 27, 2013 Share Posted January 27, 2013 Cba to make phone calls or tickets. Not giving subs their coins is just lame. *waits* Link to comment Share on other sites More sharing options...
kevlarto Posted January 27, 2013 Share Posted January 27, 2013 http://www.swtor.com/community/devtracker.php Dev Tracker, might help ya.. Link to comment Share on other sites More sharing options...
bahdasz Posted January 27, 2013 Share Posted January 27, 2013 Seems to me I got more than usual this time, but on the same day as usual. Maybe they gave me some of yours Link to comment Share on other sites More sharing options...
Evensong Posted January 27, 2013 Share Posted January 27, 2013 (edited) Got my 600 on 1/17/13, security key 100 points on 1/15/13 and Friend referral 100 points on 12/30/12... Always coming on the same dates, but I did not have any problems so far. Edited January 27, 2013 by Evensong Link to comment Share on other sites More sharing options...
EATtheDEAD Posted January 27, 2013 Share Posted January 27, 2013 I only received my 100 coins from Security Key but haven't received my regular subscriber amount though Link to comment Share on other sites More sharing options...
Mercurial_Harpy Posted January 27, 2013 Share Posted January 27, 2013 You know, I'm not upset that there was a bug that stopped subscribers from getting their coins. Stuff happens, code isn't perfect, I get it. What I'm upset about is that there are tons of people affected by this (see Customer Service Forum, multiple threads some 30 pages long) and it's just not a priority for EA to fix. Telling people to wait 7-10 days for their coins ON TOP OF the 10 days it took for them to acknowledge the problem (that's 20 days for a resolution btw) is atrocious customer service. I mean, beyond the pale. Also, having my ticket closed and told to wait 7-10 days for the coins when the CSR reading my ticket can SEE I didn't get my coins, when he can just as easily give me the coins I'm owed, is also atrocious customer service. I would bet money that come February, I still won't have my coins. At this point, they have zero credibility on this issue. Until then, I'll keep filing tickets. When they get sick of reading them, maybe I'll get what's owed to me. So much for EA giving a damn about the "loyal" subscribers. Pffft. I've honestly never encountered this kind of customer service apathy that didn't involve a utility company. Yes, I'm grumpy over it. I just told a friend interested in the game not to bother, the CS is that bad. If and when I get the coins that are a part of my subscription according to the terms, I'll change my mind. But hey, it's a neat and crafty way to get subs to buy coins instead, huh? *** Link to comment Share on other sites More sharing options...
BobaScott Posted January 27, 2013 Share Posted January 27, 2013 Also, having my ticket closed and told to wait 7-10 days for the coins when the CSR reading my ticket can SEE I didn't get my coins, when he can just as easily give me the coins I'm owed, is also atrocious customer service. *** The first level phone guys can not grant coins or anything else for that matter. All they can do is escalate your issue and put on hold for a higher up, which are very rare apparently. Those people are the ones with the multi hour wait times. Having never received any CCs without tickets and phone calls since they introduced them, I am familiar with the hoops. Link to comment Share on other sites More sharing options...
Tadios Posted January 27, 2013 Share Posted January 27, 2013 (edited) Same here, week today they chared me but no coins... and customer service is horrible here... rly games like LOL have 10 times more players all over the world and its live service not some crazy phone calls... Edited January 27, 2013 by Tadios Link to comment Share on other sites More sharing options...
Caelith Posted January 28, 2013 Share Posted January 28, 2013 Yea its been about a week i think since my resub kicked in and no coins. Not going to waste my time on a phone to CSR, would be nice to see a staff post so we know whats going on. Link to comment Share on other sites More sharing options...
Alduinsm Posted January 28, 2013 Share Posted January 28, 2013 Thanks everyone for letting us know that you have not yet received your Complimentary Cartel Coins. We are aware that some players did not receive their subscriber reward Cartel Coins as expected this month, we’ve escalated this to our development team who are currently investigating the issue and who will make corrections to all affected accounts. We’ve been advised that all players awaiting their grant should receive the coins due to them in the next 7 to 10 days. Please accept our apologies for the delay in receiving your coins. Thank you for your patience and understanding. From dev tracker. Link to comment Share on other sites More sharing options...
Oggthebase Posted January 28, 2013 Share Posted January 28, 2013 so I got invoiced earlier than usual but I still have not received my coins, and it's been more than two weeks. Not 7-10 days. TWO WEEKS. Link to comment Share on other sites More sharing options...
Kalfear Posted January 28, 2013 Share Posted January 28, 2013 I got the 7-10 days response to the ticket I put in. lol I got the Everything is fixed now 12 days after I was suppose to get them (when CC charged) so I replied everything was not fixed thats when I got the 7-10 more day response Guess if im lucky ill get double coins in Feb. (jan and feb cartel coins at onces) but probably not, probably get feb coins in march sometime with how this going Link to comment Share on other sites More sharing options...
masterjedieis Posted January 28, 2013 Share Posted January 28, 2013 I don't think I got my coins as well still waiting fix it BW Link to comment Share on other sites More sharing options...
Foofie Posted January 28, 2013 Share Posted January 28, 2013 Yes. No coins as of yet, got the 7-10 response as well. Link to comment Share on other sites More sharing options...
Oggthebase Posted January 29, 2013 Share Posted January 29, 2013 since there is no maintenance planned this week, you can be sure it won't be fixed anytime soon. Link to comment Share on other sites More sharing options...
Sathid Posted January 29, 2013 Share Posted January 29, 2013 I am boycotting the CM for the unforseeable future due to this,they can go ahead and keep them for all i care now. Link to comment Share on other sites More sharing options...
AsheraII Posted January 29, 2013 Share Posted January 29, 2013 I am boycotting the CM for the unforseeable future due to this,they can go ahead and keep them for all i care now. So am I, but that's more because I'm saving up for the next cartel pack. Though I might just buy another character slot instead. Link to comment Share on other sites More sharing options...
United_Strafes Posted January 29, 2013 Share Posted January 29, 2013 Relax, they busy making a $20 holostatue. Link to comment Share on other sites More sharing options...
Delidumrul Posted January 29, 2013 Share Posted January 29, 2013 I bought extra inventory slot with cartel points, got an error message....cartel coins gone and extra inventory bar wasn't there. Asked for assistance and a refund or extra inventory bar. Answer after a looong time=> call our acount and billing bla bla. Good work, good work. now i need to make a min of 45min international phone call to get my 150sh cartel coins yeah yeah. How great EA-BW is now rich with the cents they sucked away from me. Link to comment Share on other sites More sharing options...
Kalfear Posted January 29, 2013 Share Posted January 29, 2013 (edited) I am boycotting the CM for the unforseeable future due to this,they can go ahead and keep them for all i care now. heh, other then a one time purchase for account vault space I only spend my monthly amount and if I cant afford something I go with out I pay a sub monthly Thats enough support from me IMO! I bought extra inventory slot with cartel points, got an error message....cartel coins gone and extra inventory bar wasn't there. Asked for assistance and a refund or extra inventory bar. Answer after a looong time=> call our acount and billing bla bla. Good work, good work. now i need to make a min of 45min international phone call to get my 150sh cartel coins yeah yeah. How great EA-BW is now rich with the cents they sucked away from me. not to mention its NOT a toll free call so you would pay extra for the phone call. Edited January 29, 2013 by Kalfear Link to comment Share on other sites More sharing options...
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