Omega-one Posted February 8, 2012 Share Posted February 8, 2012 and they only answer 10? its a start, but please bioware, read all those pages...you have something that could be great here. fast fixes are needed. Link to comment Share on other sites More sharing options...
DarthDemens Posted February 8, 2012 Share Posted February 8, 2012 I'm hoping someone is running a tally, and they'll answer several of the most frequently asked. There's a LOT of repeats on that thread. Link to comment Share on other sites More sharing options...
puffpuffmcgruff Posted February 8, 2012 Share Posted February 8, 2012 and they only answer 10? its a start, but please bioware, read all those pages...you have something that could be great here. fast fixes are needed. Why don't you go read all those pages? Link to comment Share on other sites More sharing options...
Capthxc Posted February 8, 2012 Share Posted February 8, 2012 Why don't you go read all those pages? Because he isnt on Bioware's payroll? Link to comment Share on other sites More sharing options...
Romiz Posted February 8, 2012 Share Posted February 8, 2012 Remember a lot of the same questions are coming up over and over again. Most likely them will be in the 10 answered questions. Link to comment Share on other sites More sharing options...
Omega-one Posted February 8, 2012 Author Share Posted February 8, 2012 Why don't you go read all those pages? I actually have read alot but not all. There are alot of repeating questions. But i found the thread to be pretty interesting. Alot of things i had not thought of. many many good questions on there. Some that could make or break the game...IMO.. Link to comment Share on other sites More sharing options...
Edgecase Posted February 8, 2012 Share Posted February 8, 2012 They could spend their time fixing bugs and making content, or answering questions. More time spent answering questions, less time spent developing stuff. Having one community specialist sort through 171 pages of questions, remove duplicates, and find the appropriate people to get maybe 10 answers is appropriate. Having them hunt down dozens of people and interview them an hour each to answer a hundred questions is a waste. The real question is, will they answer 10 real questions or 10 BS questions? Link to comment Share on other sites More sharing options...
talligan Posted February 8, 2012 Share Posted February 8, 2012 Wait, whats this? Link to comment Share on other sites More sharing options...
StrikeOfLight Posted February 8, 2012 Share Posted February 8, 2012 (edited) They could spend their time fixing bugs and making content, or answering questions. More time spent answering questions, less time spent developing stuff. Having one community specialist sort through 171 pages of questions, remove duplicates, and find the appropriate people to get maybe 10 answers is appropriate. Having them hunt down dozens of people and interview them an hour each to answer a hundred questions is a waste. The real question is, will they answer 10 real questions or 10 BS questions? To be honest, they should probably hire on a few "forum PR" people or something to help out. If they came along and posted something down-to-earth like "Don't worry guys, we got this, it will be fixed in next patch", I would instantly resub because of how much respect that would restore. Edited February 8, 2012 by StrikeOfLight Link to comment Share on other sites More sharing options...
Barathos Posted February 8, 2012 Share Posted February 8, 2012 They could spend their time fixing bugs and making content, or answering questions. More time spent answering questions, less time spent developing stuff. Having one community specialist sort through 171 pages of questions, remove duplicates, and find the appropriate people to get maybe 10 answers is appropriate. Having them hunt down dozens of people and interview them an hour each to answer a hundred questions is a waste. The real question is, will they answer 10 real questions or 10 BS questions? There's a reason why they have different teams for different things. Example: There's a community division that deals with questions and moderates the forums, they DO NOT fix bugs. They deal with people. Link to comment Share on other sites More sharing options...
Edgecase Posted February 8, 2012 Share Posted February 8, 2012 (edited) There's a reason why they have different teams for different things. Example: There's a community division that deals with questions and moderates the forums, they DO NOT fix bugs. They deal with people. If the community team is going to answer questions about upcoming features, bug fix status, new content, and game systems without asking the developers in charge of these projects, they would be the biggest tools in the industry. If they are asking the devs, then they're taking up the devs' time, and it has to be done in moderation. Edited February 8, 2012 by Edgecase Link to comment Share on other sites More sharing options...
Barathos Posted February 8, 2012 Share Posted February 8, 2012 If the community team is going to answer questions about upcoming features, bug fix status, new content, and game systems without asking the developers in charge of these projects, they would be the biggest tools in the industry. If they are asking the devs, then they're taking up the devs' time, and it has to be done in moderation. They shouldn't even need to ask the devs, the devs should have this info posted on their own personnal website so that other employees know what's going on in what divisions. This helps the community manager. But this is just silly common sense. Link to comment Share on other sites More sharing options...
sheisty Posted February 8, 2012 Share Posted February 8, 2012 I find this funny as well. "Hey guys come to this thread and well answer your questions!" 5 days and 2000 questions later, "You guys are lucky! Were going to answer TEN of your questions! But they will be all chosen by us so well never answer any of the crucial ones." Link to comment Share on other sites More sharing options...
Dantragk Posted February 8, 2012 Share Posted February 8, 2012 If the community team is going to answer questions about upcoming features, bug fix status, new content, and game systems without asking the developers in charge of these projects, they would be the biggest tools in the industry. If they are asking the devs, then they're taking up the devs' time, and it has to be done in moderation. The DEVs aren't even the ones coming up with new content or features. They're the ones that implement them. They would have more say on bug fixes and game systems but not future content and features. Link to comment Share on other sites More sharing options...
Edgecase Posted February 8, 2012 Share Posted February 8, 2012 (edited) The DEVs aren't even the ones coming up with new content or features. They're the ones that implement them. They would have more say on bug fixes and game systems but not future content and features. I meant development as opposed to community or business, but even if you subdivide the development team, my point still applies whether you're taking up a coder's time, a QA analyst's time, a content writer's time, or a system designer's time. Whoever said every person on the team should be permanently maintaining a website readable by the community manager for this purpose... are you suggesting every single person on the team should be permanently subject to that level of inefficiency? Development groups should maintain internal documentation, no doubt, but that doesn't mean a CM can read it and interpret it properly. Even if they show up at the scrum or whatever internal meetings they have, and harvest timelines, it would be unwise to assume that such information is freely interpretable without running it past the appropriate team leads, thus taking their time. Edit: Oh, you meant personnel, not personal (or personnal, whatever that is). I assume you mean internal design documents and progress reports. Yeah, reading timeline charts in a vacuum is a great way to give a terrible answer, and I hope they don't do it. I suppose "giving BS answers" should be added to "picking BS questions" as a way for them to fail in a terribly insulting way. Edited February 8, 2012 by Edgecase Link to comment Share on other sites More sharing options...
Dantragk Posted February 8, 2012 Share Posted February 8, 2012 No I agree. But they should still hire a Community Manager so that they CAN do things such as talk to the community and keep us updated even if it's to say "we are aware of the problem" Link to comment Share on other sites More sharing options...
Frostvein Posted February 8, 2012 Share Posted February 8, 2012 I'm very interested to see if they answer anything meaningful. Blizzard devs were famous for requesting feedback and then picking questions asked by people who haven't made it out of the shire. Link to comment Share on other sites More sharing options...
Edgecase Posted February 8, 2012 Share Posted February 8, 2012 No I agree. But they should still hire a Community Manager so that they CAN do things such as talk to the community and keep us updated even if it's to say "we are aware of the problem" They have several, just click the names of people who show up in the Dev Tracker. Link to comment Share on other sites More sharing options...
Selaik Posted February 8, 2012 Share Posted February 8, 2012 I find this funny as well. "Hey guys come to this thread and well answer your questions!" 5 days and 2000 questions later, "You guys are lucky! Were going to answer TEN of your questions! But they will be all chosen by us so well never answer any of the crucial ones." Your assuming all the questions have merit . Link to comment Share on other sites More sharing options...
Omega-one Posted February 9, 2012 Author Share Posted February 9, 2012 I find this funny as well. "Hey guys come to this thread and well answer your questions!" 5 days and 2000 questions later, "You guys are lucky! Were going to answer TEN of your questions! But they will be all chosen by us so well never answer any of the crucial ones." This ^ My main concern Link to comment Share on other sites More sharing options...
Romiz Posted February 9, 2012 Share Posted February 9, 2012 No I agree. But they should still hire a Community Manager so that they CAN do things such as talk to the community and keep us updated even if it's to say "we are aware of the problem" They already have a community manager. Link to comment Share on other sites More sharing options...
areto Posted February 9, 2012 Share Posted February 9, 2012 I just assumed that there would be at least 10 biotroll questions like, "I hear there is going to be the option to resize the UI coming up, is it going to be awesome?" Why yes it will be awesome and we're maybe considering at some point adding even more UI customization (possibly)! Thanks for the question fair representation of the community! Link to comment Share on other sites More sharing options...
Gokkus Posted February 9, 2012 Share Posted February 9, 2012 10 questions EVERY WEEK. Sheesh complain much? They could have not answered questions you know... Link to comment Share on other sites More sharing options...
Romiz Posted February 10, 2012 Share Posted February 10, 2012 10 questions EVERY WEEK. Sheesh complain much? They could have not answered questions you know... That is so true. Most MMOs are not willing to answer 10 or even 1 community question a week. Link to comment Share on other sites More sharing options...
Omega-one Posted February 10, 2012 Author Share Posted February 10, 2012 hey they opened the door Link to comment Share on other sites More sharing options...
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