Hi,
During the week of the of the 13th, as I understand there was a rollback on the servers that affected conquest rewards on several characters across The Shadowlands server, as instructed, I personally put a ticket to receive such rewards on the characters that did the conquest goal during that week.
And this one make me laugh, the response I got from costumer service was that the guild did not finish on the top ten on the list, there for, my characters were not eligible for the conquest reward at the end of the week.
But being on a guild that has finish first on the conquest board since I join 2 years ago I found that the response was from a person that doesn’t have any knowledge whatsoever on how the conquest board ends every week, because, and I quote from the email I got: “on review of the list did not make the top 10”.
I assume that Bioware understand the effort we put into conquesting a planet to win it, and get a response like this, really makes you wonder what else is not being track on the game?
Thank you.
PS: Apologies on the grammar or coherency on the sentences, English is not my language.