Let's see. Two weeks ago, did you know how many people had bought the game? How about a week ago? No? Me neither. If you don't know the final pre-order number, how do you make an intelligent decision 2 months prior on how many to let in to early access? Let's say that 1 month ago, BioWare knew there were 140,000 pre-orders. Great! We'll tell people that we'll let in 20,000 people per day! You come in on Monday, I'll be let in on Tuesday, etc. The guys preparing the servers get set up for 20k each day. 2 weeks later, BioWare learns another 70,000 have pre-ordered. Woot! Let's let in 30,000 per day! Oh, wait, we already sent out announcements! Now we can't change it! Or--oh, wait, the server guys said we can only let in 20k on day 1 because they still have to get the new servers up to take on the extra load. We can't add more people day 1, but we can on day 4. Or, oh, wait, one of the servers broke down on Day 1 and we have to let in a few thousand less on Day 1 than we originally planned. We're still letting in 20k anyway, and they'll just sit in the queue all day and then rage on the forums about it! These are all issues that have to be addressed, and it was logistically impossible to do this so that they could give us exact dates 2 months ago.

Here is the article on it from last night. I'm a very happy camper right now, having ordered CE through Amazon.

Thanks to BioWare! Enjoy the game, fellow TOR peeps!

I'm glad to be aboard on Day One! May TOR have many, many more awesome and successful days.

@nienna--thanks for the post! I noticed it was posted by the Amazon folks at 17:01 PST/20:01 EST, which was less than an hour ago as I write this. Hang in there, Amazon customers!

This option may not be available for everyone. It was not available at all for me last week (and never was an option), and even the customer service reps couldn't change it to release day shipping for me in the system. It wasn't until this week that it got changed by a customer service supervisor.

Try to log in anyway and make sure the email's not in your spam filter. I got access at 7 am Eastern and didn't get the email til 7:24. Could be your ISP is delivering slow.

Here's what I did yesterday, folks. First, I filed a support ticket with Amazon asking if I could get my shipping upgraded to release-day delivery. I never received the option to change to this when it was offered to some customers some time in early October. The customer service rep who emailed me back apologized kindly but said my ship date was still the 20th and I would receive it on the 22nd (with 1 day shipping). However, they removed the shipping charge. While this was very thoughtful of them, it wasn't what I wanted. There was a link in the email asking if this had solved my problem or not. I clicked that it had not. I then had the option to receive a phone call. THIS is the important part--talk to a live person. The CSR I initially spoke to was very polite, but she had no way to change the ship date to release-day delivery. Her system simply would not allow it. I was polite but persistent, and asked her nicely, "May I speak to your supervisor, please?" She very kindly said yes, and a short time later I was on the phone with the supervisor. This person did indeed know about the TOR problem with being locked out on launch date if you have no product key. He told me that while he couldn't promise anything at all, he was going to try everything he could do so that I could at least play the game on release day, even if I didn't have the rest of the product. I told him that would make me a very happy customer indeed. This morning, I checked my order after hearing reports of some customers having their shipping changed to release-day delivery, and found to my great delight that mine had been changed to that as well. Kudos to Amazon and BioWare for keeping up the hard work on making sure we're happy. For those who haven't yet seen this change, contact Amazon to get help. This may apply only to the US, too. I don't know about international orders.