Security keys are pointless yeah. Why would anyone want to steal a Star Wars account?

Just received a response! I wish I could say my issue was resolved. But alas they refused to refund my tokens or replace the item. Their reasoning - Because i took 2 days to open a ticket. To make matters even more annoying, during the GM help chat 4 days ago the GM even asked me the length of time between purchasing and creating the ticket and I told him. So they spent 4 days investigating something i'd already told them and came to no other conclusions and 12 total days to answer me. What a fail. I only made the ticket 2 days later in some sort of vein hope that I would be helped so i could enjoy a bit of pvp with a battlemaster set before my sub expired, initially not even bothering because of all the stuff i'd heard from friends/guildies and the forum - I.e that support are USELESS and WONT help you.

Oh my thats a classic. You make a post mocking me for doing something wrong. You realise you made a mistake and actually got your facts wrong and edit your post. You don't say sorry, you just hide the fact that you were wrong. And you wonder why i'm laughing at you? Are you like 12?

Ok, seems like its all negative experiences so far......well pretty awful experiences actually. The worrying thing is, this doesn't just occur for items and everyone i've talked to regarding support has always had the same automated response followed by weeks of nothing, leading up to a grand finale of nothing. What sort of message does this send to your players!?

awww and you even used italics to try and seem even more high and mighty. laughing at you.

So on 02/02/2012 I opened a ticket. My issue - I purchased the wrong Battlemaster item. I wanted to see what the chest pieces looked like before buying, but clicked on the wrong version of the chest when doing so. I didn't think that previewing the item looks would actually buy the item, but turns out it does. I received an automated response straight away asking several questions. I responded with the answers. 10/02/2012 - I noticed my ticket had still not been answered. So i updated my current ticket asking for a response as it had been over a week. An hour or so later and I get a GM chatting to me. The Gm asked me lots of questions about my item and then said they would investigate and restore the item. I was a bit confused as to what they needed to investigate and why I was being told they would look into restoring the item.....so made sure to clarify to the GM in the chat that I had bought the wrong item, had the wrong one in my inventory and just needed it swapping for the dps version or exchanged for tokens. The GM said he understood and would get right onto it, it would be quick and i wouldn't be waiting long as i'd had no response in over a week previously. It's now 4 days on from that conversation, my ticket has been closed by the GM's and I have the same item sat in my invetory. Anyone else had experiences like this with customer support? Would like to know if i'm actually going to get my item exchanged or if im wasting my time trying to get some 'support'.

Patch 1.2 you say? Perhaps we can expect things that are broken to be fixed, required stuff that is missing may get added and maybe we can hope for some end game pvp and properly tuned pve content? OR Maybe we can expect the patch to break more things than it fixes, turn Ilum into even more of a joke and get excited about changes noted in the patch notes that arn't actually fixed. Welcome to SW!

Why does someone always come up with this garbage.. If Star wars was released at the same time as Wow then I don't think anyone would be complaining. The fact is though, we are now many years on since Wow was released. To simplify it, here's an example using something you may be familiar with. I'm a TV salesman. I sell you a new TV. Only this new TV has all the problems associated with TV's made 6 years ago - it's not in HD, it doesn't come with free channels built in and it sure as hell can't play anything in 3D. You're not happy with your purchase, quite rightly, as you'd expect in the year 2011-2012 to receive a TV with all of the above mentioned features for the top dollar you just paid for it. My response to you when you enter the shop in search of your refund is 'Well, Tv's made 6 years ago were this bad.......stop complaining' ER WHATTT Key :- Tv = Star wars game. So yeah stop comparing something new to something made 6 years ago.

Don't you read the patch notes? It's been fixed, twice! Oh wait.....THIS IS STAR WARS

It's embarassing enough to have this many bugs in the game to begin with when it is released. To release patches that don't fix the things you note as fixing and that introduce more bugs than before......well there are no words for that level of incompetence.

Midget

I use pve gear mixed with battlemaster pvp gear (4 set bonus). Vigilance spec. Overhead slash - 5.5k Plasma brand - 3k Bladestorm - 3.7k Master strike - 1.5k 1.5k, 4k Dispatch - 7.2k Those are the biggest crits i've seen. Would have been on badly geared light armor targets, with all my buffs running and 15% expertise buff in the case of the overhead slash and the dispatch. 99% accuracy, 30% crit, 85% surge

They'll nerf the pvp gear. Let's face it, around about now is when Bioware devs are hitting level 50 and starting to pvp. Hahahaha im only joking. Or am i... Just arrogance on Bioware's part really - they assume they have created perfectly balanced end game pvp and that gear is just getting in the way of player skill prevailing. WRONG. Will just further emphasise which classes are more overpowered, which faction has the most numbers and generally annoy those that spent a good deal of time and effort obtaining Battlemaster and the respective pvp gear.

I play a battlemaster jedi guardian. They do great dps if specced as Vigilance or Focus. Focus being primarily about burst aoe, with nice single target damage and Vigilance being sustained single target dps, which is equally as powerful. I only just tried dpsing and use a full set of columi dps gear with a few champion pieces thrown in. I've managed 400k damage, 30 killing blows in a warzone as Vigilance, which isn't bad at all considering that is 90% single target damage. I did need a healer with me to do that sort of damage though, as i seem to be quite squishy if focused cc'd, but that is probably due to my lack of expertise. So yeah i'd say they are very good for pvp as pure dps - and they are obviously excellent at tanking in pvp too.

I use absorb mods in my pve gear. In tank spec my stats are - 51% damage reduction via armor 22% defense chance (28% with Riposte) 36% Shield chance 49% shield absorb and 61% shield absorb every 20 seconds for 6 seconds (via tank proc relic) Before i stacked absorb i had like 27% defense, 27% shield chance and like 35% absorb. I think the stats with shield mods kinda speak for themselves. Alot more bang for your buck with shield and less reliant on avoiding hits. Now when I don't avoid a hit theres a good chance im mitigating 50%-60% of it with my shield. I find the benefits of being less spikey and getting more for each point of absorb being the major selling points. Edit - Gear is full Rakata tank set, battlemaster tank weapon, augment slotted columi implants, tank shield absorb relic (from nightmare KP boss) with majority of armor slots using shield rating/shield absorb.