I don't doubt that the game is running fine for a majority of players, and I couldn't be happier for them. I've just gotten to the point where I can't filter out which "my game works, it's you" posts are trolling and which just fail basic logic and reading comprehension forever.
Some people's performance issues are 'self-inflicted' through low end hardware, poor installation, drivers, viruses, thermal issues, trying to make waffles in their DVD slot, etc. Some people have legitimate problems, and most people run the game without any major show stopping issues. We don't have the numbers for how many people fit into each of these groups, and it's painfully obvious to me from Bioware's press comment that either they don't either or they're not being entirely straightforward.
The statement from the linked article basically throws people in the second category with legitimate problems under a bus and marginalizes them.