I unsubbed halfway through the year because of this issue. I had slowly been playing through my JK's story, waiting for a hood toggle, but after getting nothing after so many months, and so much other useless and unwanted content was produced instead, I just unsubbed and figured I'd come back if/when it was fixed and finish the story and check out endgame stuff.
I've been checking the forums every month or so for updates on this, and I checked in again once the game became F2P. I subbed again for one month to claim my cartel coins (the fact you have to do that was a pretty dirty bait-and-switch tactic IMO), and lo and behold, still no hood toggle. One or two items you have to pay real money for really don't count - to suggest this is a solution is insulting. We were promised a fix, and yet they continued to use hood down models in marketing materials while losing subscribers over the issue. With this, and the current state of the F2P model, it seems to me like Bioware are making one bad decision after another and are not really listening to their ever decreasing number of fans.
Oh, and I see the companion weapon bug is still not fixed. That says a lot.