Hello everyone! James Ohlen, Game Director for Star Wars: The Old Republic, is looking for your feedback on the game's development once again. This week he's looking out to the stars... and the planets of the Star Wars universe. James takes feedback directly via his Twitter account (@JamesOhlen), but if you're not on Twitter, his question is below and you can give your feedback here which will be passed on to him. As always, we ask you to limit your feedback to the question at hand and keep your feedback constructive as well as on-topic! Here is James' question for this week: "What planet in the Star Wars universe do you want to see in Star Wars: The Old Republic that is not currently in the game?" You can name any planet you like, but remember, planets in The Old Republic can be fully explorable (like Coruscant, Tatooine, Hoth etc) and/or destinations that are seen as part of a Flashpoint or Operation (like Taral V, Denova, Kaon, etc). As a reminder, you can follow James on Twitter @JamesOhlen. You can also follow our main account @SWTOR.

Hey everyone, I'm pleased to announce that the manual APAC character transfer process is now complete. Many, many thousands of eligible characters were transferred, allowing many more players in the Asia-Pacific region access to servers with lower latency. To all of you with transferred characters, we hope you enjoy your new 'home'. This marks the end of our first stage of character transfers. Now our focus turns to a more robust, automated and larger scale character transfer service, which is currently in active development within the studio. More details were given in an answer in today's Community Q&A, but I'll quote Dallas Dickinson here: "We will be rolling out our Character Transfer Service in early summer. First we'll have some targeted free transfers from/to specific servers, but that will be followed with a broader system where you can either take advantage of free promotional transfers to specific servers or paid transfers to the server of your choice." A few final notes on the APAC transfers: Renaming issues? Please contact Customer Service We know as part of the character transfer process if you had placeholder characters, it could be tricky to rename them. We're working to improve that for the future, but for now if you need to rename a transferred character you can contact Customer Service and ask for their assistance. Please bear in mind they're dealing with a number of requests right now, but will get to your request as soon as possible. Live in the Asia Pacific region but didn't get transferred? We appreciate that some players didn't get a chance to take part in the Asia-Pacific transfer process. While in the future all players will be able to take advantage of our character transfer system, for now, Customer Service is able to help with select transfers for those who would benefit from the lower latency gained from playing on an Asia Pacific server. There are specific requirements that must be met for these requests, as follows: • The country of residence on your account must be listed as Australia, New Zealand, Hong Kong, Singapore or another appropriate Asia Pacific country. You must also reside in that country. • You must have already redeemed your product code for Star Wars: The Old Republic. • You must have an active account, by setting up a recurring subscription or applying a Game Time Code. • Only level 10 or above characters are eligible for transfer. • Characters created after February 28th on an EU or US server are not eligible for transfer. Getting characters transferred via Customer Service is a manual process with checks included. Please do not expect a transfer to complete quickly. However, if you are qualified, Customer Service will be happy to help you.

No, that's not it. As we said, we'll have more details to share closer to launch. Between Group Finder and a Character Transfer Service, our plans are designed to allow more players to play together more often.

This is a specific, one-off character transfer process for those who were playing on US and European servers before Asia-Pacific servers were available for play. When a broader, more robust character transfer system is available, we'll make that very clear to all players. For anyone who missed the initial window but may still be eligible, we'll have some more news on that before too long.

Unfortunately there's nothing further I can do. There will always be a risk upon deleting a character name on your destination server that it might be legitimately used by someone else. In your case, knowing your character's name (which is shared by a well-known Expanded Universe character who has been in comics, a current TV show and even the Star Wars movies) the chances of someone looking to use that name for their character is relatively high. Given that you have already seen this name is being used by another player, I hope you can understand they had the same instinct as you in naming their character, and allow them to enjoy the game. Speaking to Customer Service today, there may have been some confusion with some representatives. We're ensuring there's better clarity. We have a temporary issue in that Customer Service cannot currently change Legacy names, but I have confirmed that Customer Service can and will rename your character's first names if you have accidentally renamed them. It may take a short while, but it will be done.

Obviously, if you've contacted Customer Service, I'd wait for a response. You can raise a different ticket with them if you wish. I've raised that as a potential issue with the web and server teams, but I'd suggest you send a ticket into Customer Service as well. At this point as the character transfer process has started, you will not be able to alter anything on the web page, but we'll look into the issue you described. Anyone else who's experiencing issues, please submit a ticket to Customer Service. We have to deal with account level issues on an individual basis.

Hey again - I'm sorry about that situation. Unfortunately there's nothing I can do directly. I've spoken to Customer Service and they'll be getting in touch with you, although there is no guarantee we'll be able to resolve the situation to your satisfaction, I'm afraid. While I'm here posting, I wanted to draw your attention to a small quirk in the renaming process, which if you don't pay attention may cause you to have issues. I've updated the original post in this thread, but here's the relevant part: If you have more than one transferred character, regardless of which character you select, you will be prompted to rename all of your transferred characters in order from the top of the character selection screen downwards. Please take extra care to ensure you are renaming the correct character by comparing their temporary names to ensure they match.

Hey everyone, thank you for your feedback on last week's question. James will be reaching out for more feedback later today, so look out for that.

Hello everyone! James Ohlen, Game Director for Star Wars: The Old Republic, is looking for your feedback on the game's development once again. This week, with the Rakghoul Plague finally contained, he's looking for feedback on in-game events. James takes feedback directly via his Twitter account (@JamesOhlen), but if you're not on Twitter, his question is below and you can give your feedback here which will be passed on to him. As always, we ask you to limit your feedback to the question at hand and keep your feedback constructive as well as on-topic! Here is James' question for this week: "The Rakghoul Plague was a very popular event. You’re going to see more surprises like it in the future. I want to hear your thoughts on why you thought the Rakghoul plague was fun. Also, what kind of stuff would you like to see in the future?" As a reminder, you can follow James on Twitter @JamesOhlen. You can also follow our main account @SWTOR.

Hey there, apologies for the character transfer issue. Please contact Customer Service and they may be able to help you. The most common reason for a character to not be transferred is because of lack of space on the destination server, or because a character was deleted after the original cut-off point. It sounds like it may be the first issue for you, but do contact CS who may be able to help.

Transfers started today, but will take up to a week to complete. (This was outlined in the very first messaging about the process.) I just posted more details about what to expect. If characters have stayed where they are, that may be because you were out of character slots on your destination server. Please contact Customer Service if you want to discuss further.

Hey everyone on the other side of the world! The character transfer process has started for those of you who were eligible for inclusion. I wanted to give you a heads-up on what to expect during this process and a few more details. As previously mentioned, this is the first version of our character transfer process, and it is mostly conducted manually. This means that the process will take a little while. We're proceeding carefully, monitoring the process as we transfer batches of characters. We're transferring people based on when they initially signed up for character transfer (after the page went live on April 17th), which means if you filled out the form early, the chances are you'll get transferred a little earlier, too. Please don't ask for an estimation on when you'll be transferred; as we stated at the beginning of the process, it'll take up to a week for all transfers to complete (but we're hoping less than that). The transfer process has to occur when the servers are online, and we're doing it during office hours here in Austin. That translates to very late at night/early mornings for Australia and New Zealand (apologies to other timezones, they're the two I know sort-of-off-hand!). Here's what happens from your perspective as a player: - If you are in-game when the transfer process starts for your character(s) then you will be disconnected from the server. You will receive an error message that's tagged as 'Error Code 6'. If this happens, it's time to take a break from the game for a while! - If you are not in-game, you may attempt to login and find you are unable to. - In either case, you will not be able to login to the characters you are transferring while the transfer is taking place, or create new characters on that origin server. You can create or play characters on other servers if you wish. - The transfer process can take up to three hours, but should generally take less. - After your transfer is complete, you will log back into the game and should find that your transferred characters are no longer listed on your character select screen. That's a good sign! You should then back out of character select and go back to server selection. - At the bottom of the server selection screen, click the Asia Pacific tab. Select the server or servers you elected to transfer characters to; you should find them waiting for you. - As described in my previous post, you may need to rename your characters. Please refer to that post for (hopefully) all the info you need. - If you are still unable to login and find your transferred characters over three hours after the process intiated as described above, please contact Customer Service for assistance. That's it! If you still have questions, please feel free to post them in this thread. I'd also ask you to review the existing FAQ as well as my previous post about renaming characters.

Hey everyone. This message only applies to those players who are transferring characters to the Asia-Pacific servers. As you may know, by April 25, 2012, 11:59PM CDT / April 26, 2012, 4:59AM GMT, we are due to grant all active subscribers (as of April 12, 2012, 12:00PM CDT, 5:00PM GMT or April 22, 2012, 12:00PM CDT, 5:00PM GMT) the in-game Legacy Tauntaun Ram Pet via in-game mail. As in-game mail items do not transfer as part of the current character transfer process it’s possible that some players would be transferred before they could receive their pet via in-game mail. To ensure no-one misses out, we are briefly delaying delivery of the Tauntaun Ram Pet to those who are transferring their characters. Everyone who has transferred characters(s) to the Asia-Pacific servers should receive their Tauntaun Ram Pet via in-game mail early next week (starting April 30th). We’ll bring you more exact details closer to the time. We apologize for the delay in delivering the Tauntaun. This does mean those of you who transferred characters will be Tauntaun-less for a few more days, but we'll ensure you all get your new best friend early next week. Thanks in advance for your patience and understanding.

No; your characters will be transferred and should be ready to go after that, assuming you have free slots on the destination server. Future character transfer plans aren't finalized yet but I expect any future system will allow transfers to Asia-Pacific (AKA Oceanic) servers. Hey there, this is actually covered in the FAQ in some detail. At this time, account merges are not possible I'm afraid. If you want to continue to play on a single account, you'll need to make a choice between them. The transfer will happen in one go, so I'm afraid your plan wouldn't work. Sorry. I'm afraid not. You're seeing them on your character transfer page because they were likely deleted after the cut-off point for when we took a sample of the character data. Unfortunately, that means you see them as 'available' but in fact they're not - and will fail on transfer. You can, if you wish, contact Customer Service to ask them about restoring those characters on your original server - but you may have to wait until our final character transfer process comes online before you can transfer them to Asia-Pacific servers. Ask them nicely, they'll try and help you out.

As I've mentioned before, the character transfer system for Asia-Pacific servers is not the final system - it is in fact essentially a prototype for the final system, designed to transfer a small amount of characters (relatively speaking). The final character transfer system is in development now and is a high priority for the development team. However, as this is a complex technical challenge with many 'moving parts' it will not be available until some time after the Asia-Pacific character transfer process is finished. When we have more details and a more accurate ETA to share, we will do so.

Hey all, thanks for feedback. Looks like I covered most questions but here's are answers for a couple of outstanding ones. Hey StarKiwi - the answer is yes. From the FAQ: Also do note what happens if you've already unlocked Legacy on an APAC server - you'll keep that Legacy name regardless: Here's a related question: Good news Ignicity - yes, you will! Essentially after transfer you'll be presented with the same 'choose your Legacy name' dialog you saw after first completing Chapter 1 of the game. The only exception is if you have already unlocked Legacy on your destination APAC server; that name will take precedence.

Customer Service will absolutely be able to help you in that (hopefully unlikely) scenario.

As a reminder: these instructions only apply to the Asia-Pacific character transfer system. A more advanced character transfer system is being developed. Hello everyone. We've heard from quite a few of you who created 'name placeholder' characters on the APAC servers (Dalborra, Gav Daragon and Master Dar'Nala) upon their launch, and are now wondering if you should delete those placeholder characters before the transfer process begins. This is partially covered in our FAQ but I wanted to go into more detail and hopefully clarify for you. This is a little tricky so please read carefully, and I'll try to answer follow-up questions in this thread as they occur. (Apologies in advance if due to timezone differences or the weekend I'm not super-prompt.) If you have any issues with the character transfer process, please contact Customer Service. Here's the short version: if you have sufficient character slots free on your destination server, you can transfer your characters and then delete your placeholder characters - therefore ensuring you retain your character name after transfer. Let's get more detailed. First, you need to be aware of the restrictions on character slots. There will always only be eight character slots available on any single target server for you to transfer characters to, and transferred characters will not 'overwrite' characters with the same name. That's important because if you're transferring characters to 'replace' a placeholder character, you may find that you don't have enough free slots to transfer to. For example: you have six characters that you wish to transfer to the Dalborra server, on which you have previously created six placeholder characters with the same names as your incoming transferred characters. As those six characters do not 'overwrite' the existing placeholder characters, you will be unable to move all six characters and will actually only be able to move two. This essentially means that if you are trying to transfer more than four characters to 'replace' a placeholder character, you will not be able to transfer all of them to a single server. You will need to delete some characters on the destination server to make room for incoming transferred characters. This does mean that there's a chance another character will be created on that server with that name in the interim. However, if you do have free slots, you can transfer characters to your destination server, delete your placeholder characters, then rename your transferred characters. This process would happen as follows: - After your transfer is complete, you will be notified via email. - You will login to the game and navigate to the new region in the server select screen. - You will select your chosen destination server. - On the character select screen you will see any of your placeholder characters, and also your transferred characters. (Your transferred characters will have randomly generated names; you should be able to recognize them visually, though!) - You may delete any or all of your placeholder characters. IMPORTANT NOTE ON RENAMING: If you have more than one transferred character, regardless of which character you select, you will be prompted to rename all of your transferred characters in order from the top of the character selection screen downwards. Please take extra care to ensure you are renaming the correct character by comparing their temporary names to ensure they match. - After a placeholder character is deleted, click their 'replacement' character (see note above!) and then click 'Play'. You will be prompted to rename them. Rename them to your previous 'placeholder' name. (You will actually not login to the game after this point, but will remain on the character select screen and see your renamed character.) - Your character will be renamed and ready to play. - After you have renamed your first transferred character, you will be prompted to rename every other character that has been transferred. If you have not deleted your other placeholder characters at this point, click the 'X' to cancel the rename process. In summary, if you are attempting to transfer more than four characters to a single server with 'name placeholder' characters, then you may need to delete some placeholder characters to make room for all your characters that are being transferred. However if you have space (or choose to transfer characters to differing servers) you should be able to use your 'name placeholders' to ensure you keep your transferred characters' names. Hopefully this makes the process a little clearer. Again, as a reminder, this is not a description of any final character transfer process - just what will be occurring specifically for the Asia-Pacific character transfer process.

Everyone - I'd like to ask you, before posting in this thread, to please read my previous replies, especially this one. To re-iterate: this is not the final character transfer process. We understand people's desires for other features regarding character transfer and we're working to bring as many of them to you as possible. However, complaining about the current process is ultimately futile - it is not changing. For those of you who reside in the Asia-Pacific area outside of the initially stated four countries, after the initial character transfer process is complete we'll talk more about what can be done for you. We are not ignoring your feedback, but we must ask for your patience while we finish up the first stage of our long-term plans for character transfers.

Hey all, thank you for reports into this issue. We escalated this to the development team and after investigation, got confirmation that this was a bug. It's being worked on now and a fix should be rolled out in a future patch. In the meantime, it'll be added to our known issues list.

Hey all, I've been catching up on this thread and wanted to point out a few things. If you have any kind of issue with the form itself or questions about why something doesn't appear to be working, please contact Customer Service directly via this page. I'm afraid we cannot address individual queries via the Forums. Every request has to be looked at individually and often your account details will have to be referenced; that has to be done by Customer Service. You can also post in the Customer Service Forums. Requesting a character transfer in this thread will not work. If you are currently eligible for a transfer then you will need to login to your account and use the form. If you have issues with the form, please contact Customer Service. Right now the initial transfer process is available for eligible countries only. However, we're looking at possible 'edge cases' (like you described) and we'll have more information on that after the initial transfers are completed. Regarding the transfer process generally. It's important to realize this is not the final character transfer process. This is an early and somewhat inelegant method of allowing those players who opted to play the game before the official launch date in their country to move their characters onto servers with better local latency. Our 'final' character transfer process is currently in development. Lastly, I know many have asked about 'placeholder' characters on the transfer servers. I'm gathering more details and double-checking everything, and will update you further with more details about that soon.

There's a couple of things possibly up with that. All of the emails have now been sent. However, if you didn't receive an email, you may still be eligible for transfer. First of all, it's possible the email is in a Spam folder or similar, so please check that. Secondly, as this email is defined as a Marketing email, you may be opted 'out' to receive those kinds of emails in your account preferences. If so, you wouldn't have been sent the email. Regardless, anyone who feels they should be eligible should login to their account and check the account transfer page. If they are currently eligible, that page (the one we've all been talking about) will be available to them.

Hello everyone, I've been told that our hotfix has now been deployed and the page should be working for everyone who is currently qualified for Asia-Pacific character transfers. If you experience issues, please ensure your browser isn't caching the page incorrectly by logging out, deleting your cache and cookies, and then if necessary trying in a different browser.

Hello everyone! James Ohlen, Game Director for Star Wars: The Old Republic, is looking for your feedback on the game's development once again. This week, with the development team hard at work on the next Game Update, he's asking for feedback on a planned feature. James takes feedback directly via his Twitter account (@JamesOhlen), but if you're not on Twitter, his question is below and you can give your feedback here which will be passed on to him. You can also cast your vote on a poll. As always, we ask you to limit your feedback to the question at hand and keep your feedback constructive as well as on-topic! Here is James' question for this week: What part of a Group Finder feature is most important to you? Is it forming a group for Operations, for Flashpoints, for Heroics, for something else - or do you have no preference? As a note; at this time the Group Finder feature in development is limited to searching on a single server only. You can vote in the attached poll on these options. As a reminder, you can follow James on Twitter @JamesOhlen. You can also follow our main account @SWTOR.

Good morning from Austin, everyone. We've got good news and not-so-good news. The good news is the web and database teams have been working closely together to figure out the issues we've seen overnight, and they've been successful. Your reports have helped them run down and diagnose the key issue that was affecting this process, and they are now working on resolving this. The not-so-good news is that between some fast development, testing and deployment, the solution won't be online until a little later today (Austin time). When that happens the form should start working for all. For now, there's no more need to give us your server or character details. Thank you to everyone who did so. We'll give you an update later on today as the solution is rolled out. Once again, apologies for the delay and inconvenience, but we're working hard to resolve the situation.