Can't login to Star Forge server

[melindahatt]

4 minutes ago, Edabass said:

The tone of the X post was more 'Oh crap, yeah we know, working on it'.  Suspect hardware failure or DDS, rather than dev work.

Nothing worse than waking up to P1 incident at a company OMG they probably haven't had their coffee yet ☕😅

[Edabass]

A number of years ago, while City of Heroes/Villains was still Live, people on the E. Coast were having endless trouble with Rikti invasions- unplayable lag, constant connection drops, etc. NC gave everyone the same basic boilerplate- it's your video drivers, it's your router blahblah.

Until some actual IT types who were also players started climbing their tree, giving their Uber specs, and insisting that it by God was NOT at their end, and that NC needed to shift themselves and get their house in order.

Turned out whoever they were using to carry their data was suffering from catastrophic backbone degradation, so everything E of the Mississippi was affected.

 

Not really NC's fault- except that they refused to listen to thousands of their subscribers...

 

Also not really germane here, just a story to pass the time

Edited Wednesday at 11:38 AM by Edabass

[ronin_chi_lao]

11 minutes ago, melindahatt said:

Nothing worse than waking up to P1 incident at a company OMG they probably haven't had their coffee yet ☕😅

IT tech "HAD" their coffee. It probably spilled on the server

[Edabass]

...or someone broke the cup holder >.>.

[TheEaldwulf]

nah...  the cup holder likely melted in the heat...

[Edabass]

*chuckle* Along with the GFX card.

 

SEE!  It IS your video drivers! 🙃

[Felicialadybug]

43 minutes ago, melindahatt said:

Nothing worse than waking up to P1 incident at a company OMG they probably haven't had their coffee yet ☕😅

I wonder how long this will take. I don't play as much as I used to do, due to my exhausting schedule. I was excited to play and then saw the update for tomorrow, figured I'd get as much playtime as I can now. A bit disappointing as it's the only thing I have to keep me sane during the slow times at work (which its always so slow in the mornings..) 

[Ryukomaru]

I am back to being stuck at the loading splash screen, but it would auto load into SF.  Twitter says it's been up, but it just dropped for me a bit ago and I can't get back in at all.

[seedypete]

I wasn't able to log in to Star Forge earlier today, and now I can't even get past the initial loading screen to get to server selection. My game is just sitting at the Desperate Defiance splash screen and the gear in the lower right just keeps spinning endlessly. Anyone else running in to this right now?

[Pirana]

Same as above, can't get beyond the Desperate Defiance screen. Fix your game.

[Vynar]

9 minutes ago, Ryukomaru said:

I am back to being stuck at the loading splash screen, but it would auto load into SF.  Twitter says it's been up, but it just dropped for me a bit ago and I can't get back in at all.

Same issue here. Can't get past the main loading screen each time. No effective workaround unfortunately. 

[thatcatdude]

12 minutes ago, seedypete said:

I wasn't able to log in to Star Forge earlier today, and now I can't even get past the initial loading screen to get to server selection. My game is just sitting at the Desperate Defiance splash screen and the gear in the lower right just keeps spinning endlessly. Anyone else running in to this right now?

I just tried to get into the game and it dropped me to server selection before telling me it was unable to connect to Star Forge. Restarted the game and now I'm stuck at the endless splash screen too

[redmondgiant]

If other servers are up, how do I get to them since it normally comes to the character selection screen on Starforge for me. And I am assuming that anyone with a different default server isn't hung up.

How do you make it avoid Starforge completely so I can select a different server? It goes directly from Play to hanging on the splashscreen. or is everyone on all servers actually hanging?

[Wryloc]

i can't get past the load screen. i have uninstalled and reinstalled. when i get to the load screen the little blue thing in the corner just spins and spins

[NSStember]

Just now, Wryloc said:

i can't get past the load screen. i have uninstalled and reinstalled. when i get to the load screen the little blue thing in the corner just spins and spins

Same.   Log in....just hangs on the load screen with the droid circle spinning.

[Kempodragon]

I just tried to login on Star Forge server and am also stuck on splash screen. Had to use CTRL-ALT-DELETE  to get out so I could close window. Tried re-logging in, same result.

[Ultracrayon]

3 minutes ago, NSStember said:

Same.   Log in....just hangs on the load screen with the droid circle spinning.

This is my exact issue as well. Still looking at https://x.com/SWTOR/status/1805922224685072618 but there hasn't been an update for hours.

[redmondgiant]

Here are all of the Game launch reply addresses in my logs the past few days, with the ones failing today in bold:

he3000uep0f9999d18744dfc67.cloud.swtor.com:20979
he3000uep044b83ba2e80606ef.cloud.swtor.com:20984
he3000uep044b83ba2e80606ef.cloud.swtor.com:20974
he3000uep0f9999d18744dfc67.cloud.swtor.com:20962
he3000uep0f9999d18744dfc67.cloud.swtor.com:20986 
he3000uep044b83ba2e80606ef.cloud.swtor.com:20951
he3000uep0f9999d18744dfc67.cloud.swtor.com:20936
he3000uep0f9999d18744dfc67.cloud.swtor.com:20992
he3000uep044b83ba2e80606ef.cloud.swtor.com:20966
he3000uep044b83ba2e80606ef.cloud.swtor.com:20966
he3000uep044b83ba2e80606ef.cloud.swtor.com:20986
he3000uep046b0e379b9395cec.cloud.swtor.com:20997
he3000uep046b0e379b9395cec.cloud.swtor.com:20997
he3000uep046b0e379b9395cec.cloud.swtor.com:20997
he3000uep046b0e379b9395cec.cloud.swtor.com:20997

 

Tracing route to he3000uep046b0e379b9395cec.cloud.swtor.com [34.235.149.245]
over a maximum of 30 hops:

  1     4 ms    <1 ms     1 ms  10.0.0.1
  2    16 ms    14 ms    11 ms  10.22.111.131
  3    12 ms    14 ms    14 ms  po-317-334-rur402.bellevue.wa.seattle.comcast.net [24.153.85.81]
  4    16 ms    14 ms    15 ms  po-400-xar02.bellevue.wa.seattle.comcast.net [96.216.61.61]
  5    17 ms    15 ms    15 ms  be-300-arsc1.seattle.wa.seattle.comcast.net [24.124.128.89]
  6    16 ms    14 ms     *     be-36111-cs01.seattle.wa.ibone.comcast.net [68.86.93.1]
  7    18 ms    17 ms    15 ms  be-1111-cr11.seattle.wa.ibone.comcast.net [96.110.47.178]
  8    49 ms    40 ms    39 ms  be-302-cr11.champa.co.ibone.comcast.net [96.110.36.213]
  9    43 ms    40 ms    42 ms  be-1111-cs01.champa.co.ibone.comcast.net [96.110.37.193]
 10    40 ms    41 ms    42 ms  be-1113-cr13.champa.co.ibone.comcast.net [96.110.37.226]
 11    39 ms    41 ms    42 ms  be-302-cr13.1601milehigh.co.ibone.comcast.net [96.110.36.198]
 12    39 ms    41 ms    41 ms  be-1113-cs01.1601milehigh.co.ibone.comcast.net [96.110.39.97]
 13    41 ms    42 ms    40 ms  be-1112-cr12.1601milehigh.co.ibone.comcast.net [96.110.39.82]
 14    55 ms    56 ms    55 ms  be-301-cr12.dallas.tx.ibone.comcast.net [96.110.38.98]
 15    57 ms    55 ms    56 ms  be-1212-cs02.dallas.tx.ibone.comcast.net [68.86.166.109]
 16    54 ms    52 ms    55 ms  be-3212-pe12.1950stemmons.tx.ibone.comcast.net [96.110.34.102]
 17    57 ms   100 ms    99 ms  75.149.229.198
 18    59 ms    55 ms    53 ms  15.230.130.63
 19    56 ms    51 ms    60 ms  176.32.125.203
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23  ^C

Edited Wednesday at 09:28 PM by redmondgiant

[BelorfinSiana]

You mean 10 HOURS later it still hasn't been fixed? My sub runs out on the 30th.  This sucks.

[ThanderSnB]

1 minute ago, BelorfinSiana said:

You mean 10 HOURS later it still hasn't been fixed? My sub runs out on the 30th.  This sucks.

The initial problem was fixed after an hour or two. Then it was working until about an hour ago.

[SOULCASTER]

Same. Load in from the launcher, loading screen then hangs for 15+min trying to get to character selection screen (star forge). Tried finding this info on X (twitter) but it looks like they update that once every 4 years. Glad to find the issue is going on with others here at least...

[redmondgiant]

75.149.229.198 is 75.149.228.0/22
AS7922  ·  Comcast Cable Communications, LLC

15.230.130.63 is 15.230.130.0/24
appears to be AWS
Geofeed http://ip-ranges.amazonaws.com/geo-ip-feed.csv
15.230.130.0/24    US    US-VA    Ashburn

176.32.125.203 is 176.32.125.0/24
also appears to be AWS in Ashburn

Maybe its a problem with AWS in the US East region. But nothing showing in the general AWS public-facing health monitoring (just one unrelated thing uesterday that has long since been mitigated):
Service health - Jun 26, 2024 | AWS Health Dashboard | Global (amazon.com)

Edited Wednesday at 09:47 PM by redmondgiant

[SOULCASTER]

Ironically, fixed for me now. I'm able to log in.

[redmondgiant]

Hard to understand who allows their CS interfacing to paying customers (that keep their jobs alive) to say nothing for this long. They obviously know they have said nothing, and they also know at least the category of the issue(s) involved. They should have said something hours ago beyond that very old X post.

Lol. just as I post this, Star Forge awakens. It is up now.

Edited Wednesday at 09:52 PM by redmondgiant

[Vynar]

17 minutes ago, SOULCASTER said:

Ironically, fixed for me now. I'm able to log in.

Same! Thanks folks.