matthobbit Posted January 4, 2020 Share Posted January 4, 2020 I've been getting these automated responses for the past 2+ months when trying to update my tickets, of which there are many, and never gotten a response except "please submit a bug report" and I've been extremely unhappy with the responses. I'm not a beta tester, and frankly, responses like these to paying subscribers feel pretty insulting. I thought there was more support going into SWTOR since 6.0 dropped. Is there something wrong with the CS tool or do they just no longer want us to submit tickets? Link to comment Share on other sites More sharing options...
TheRandomWolf Posted January 4, 2020 Share Posted January 4, 2020 (edited) I've been getting these automated responses for the past 2+ months when trying to update my tickets, of which there are many, and never gotten a response except "please submit a bug report" and I've been extremely unhappy with the responses. I'm not a beta tester, and frankly, responses like these to paying subscribers feel pretty insulting. I thought there was more support going into SWTOR since 6.0 dropped. Is there something wrong with the CS tool or do they just no longer want us to submit tickets? You can't update reports and neither should you get a reply from a CS representative when it comes to these. That's how it is... for most MMOs, if not all. Edited January 4, 2020 by TheRandomWolf Link to comment Share on other sites More sharing options...
Mordynur Posted January 5, 2020 Share Posted January 5, 2020 If you "can't update a report" then why is there a button that says "Update Report" Link to comment Share on other sites More sharing options...
DarkTergon Posted January 5, 2020 Share Posted January 5, 2020 (edited) If you "can't update a report" then why is there a button that says "Update Report" It's broken, like so much other stuff in the game...lol. And yes, it did use to work at one stage...lol Also, I think CS is broken too, or maybe just down to 1 person, seems like only one person answering all the tickets. They usually do answer, but lately, they've gotten very bad at it Edited January 5, 2020 by DarkTergon Link to comment Share on other sites More sharing options...
Mordynur Posted January 5, 2020 Share Posted January 5, 2020 It's broken, like so much other stuff in the game...lol. And yes, it did use to work at one stage...lol Also, I think CS is broken too, or maybe just down to 1 person, seems like only one person answering all the tickets. They usually do answer, but lately, they've gotten very bad at it Actually that was to your detractor, not you. I just forgot to quote him. Link to comment Share on other sites More sharing options...
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