SirVegitoo Posted May 5, 2017 Share Posted May 5, 2017 Hello, today i bought subscription 60days as i thought "one time purchase" but i got e-mail with such thing: "By making your membership purchase today you authorize EA to automatically charge the then-current renewal membership fee (plus applicable taxes) to your credit or debit card without any additional action by you prior to the expiration of your membership. Your membership will continue to automatically renew until cancelled. You may cancel your membership at any time here: http://www.swtor.com/user/account, or by contacting BioWare Customer Service at www.swtor.com/support." But when i go to my account and subscription i can see this: http://imgur.com/Hhb4S7m http://imgur.com/Hhb4S7m There's no link like "cancel subscription" at all. Should i worry that each 60 days EA gonna renewal this or that e-mail was just not adequate (automated)? Link to comment Share on other sites More sharing options...
Bloodragewolfie Posted May 5, 2017 Share Posted May 5, 2017 Hello, today i bought subscription 60days as i thought "one time purchase" but i got e-mail with such thing: But when i go to my account and subscription i can see this: http://imgur.com/Hhb4S7m http://imgur.com/Hhb4S7m There's no link like "cancel subscription" at all. Should i worry that each 60 days EA gonna renewal this or that e-mail was just not adequate (automated)? Normally on the bottom of the page ( screenshots ) you have that option to cancel Link to comment Share on other sites More sharing options...
GelstonJ Posted May 5, 2017 Share Posted May 5, 2017 Why does no one ever scroll to the bottom of the screen? Link to comment Share on other sites More sharing options...
SirVegitoo Posted May 5, 2017 Author Share Posted May 5, 2017 Scrolled down looks like this: http://imgur.com/eF9NcGl I dont see any options to cancel it. Just blank field. Link to comment Share on other sites More sharing options...
Jagaimee Posted May 5, 2017 Share Posted May 5, 2017 Just to clear it up - the sixty-day one-time purchase does *not* renew at the end of the sixty days. The e-mail they send is a tad inaccurate; I got the same e-mail when I started subscribing. I've never used any recurring subscription plan, just the sixty-day purchase, "renewed" every two months (manually, by me, and there have been times when it has run out because I did not renew it). Link to comment Share on other sites More sharing options...
benmas Posted May 5, 2017 Share Posted May 5, 2017 don't worry about that email, i get it all the time when i buy 60 days. your sub will end after sixty days and won't renew. Link to comment Share on other sites More sharing options...
americanaussie Posted May 5, 2017 Share Posted May 5, 2017 The email is wrong. Disregard it. You may not have a cancel subscription button as it's a one time purchase. Link to comment Share on other sites More sharing options...
Andryah Posted May 5, 2017 Share Posted May 5, 2017 The email is wrong. Disregard it. You may not have a cancel subscription button as it's a one time purchase. ^^ Yep. Been discussed and covered multiple times in the forum here. Basically, they only have pre-canned emails which do not make a distinction as to how you applied time to your account. I only use game time codes from Amazon and I always get the same email the OP did when I apply the code. Link to comment Share on other sites More sharing options...
Rankyn Posted May 6, 2017 Share Posted May 6, 2017 Yeah, you don't have a cancel button because your sub is non-recurring so there's nothing to cancel anyway. Link to comment Share on other sites More sharing options...
Yorioko Posted May 6, 2017 Share Posted May 6, 2017 Hello, today i bought subscription 60days as i thought "one time purchase" but i got e-mail with such thing: But when i go to my account and subscription i can see this: http://imgur.com/Hhb4S7m http://imgur.com/Hhb4S7m There's no link like "cancel subscription" at all. Should i worry that each 60 days EA gonna renewal this or that e-mail was just not adequate (automated)? I always buy the 60 days, and to me they are renewable only if I want to....look for the various options. Link to comment Share on other sites More sharing options...
NSaynKnutt Posted May 6, 2017 Share Posted May 6, 2017 I read the thread title and thought, oh, great, another "The game is dead! I'm leaving!" thread... But it's actually a legitimate question. Link to comment Share on other sites More sharing options...
dr_mike Posted May 6, 2017 Share Posted May 6, 2017 Why does no one ever scroll to the bottom of the screen? In the poster's defense, we've had folks say that the button shows up in one browser but not others. I don't recall anyone ever saying which browsers though, even when asked directly. Link to comment Share on other sites More sharing options...
GelstonJ Posted May 6, 2017 Share Posted May 6, 2017 In the poster's defense, we've had folks say that the button shows up in one browser but not others. I don't recall anyone ever saying which browsers though, even when asked directly. Something else I've realized, he probably didn't have the button anyways because he didn't have a recurring sub to cancel. The email was just stupid. Link to comment Share on other sites More sharing options...
SirVegitoo Posted May 9, 2017 Author Share Posted May 9, 2017 But another thing is that i got this: http://imgur.com/a/x7sOm Next billing date. After clicking a link that someone provided with cancelling subscription (https://account.swtor.com/user/subscription/cancel) i can see this: http://imgur.com/a/QhwbV So this make me really confused. Link to comment Share on other sites More sharing options...
dr_mike Posted May 9, 2017 Share Posted May 9, 2017 Something else I've realized, he probably didn't have the button anyways because he didn't have a recurring sub to cancel. The email was just stupid. Probably. This isn;t the only issue like this we've tried to get folks to follow up on. I;ve been asking for well over a year for someone to post their email headers for the one time code emails so we can see where they're coming from. Link to comment Share on other sites More sharing options...
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