Unable to retrieve patch data.

[wateer]

I agree with the not all of us not being computer experts, I just pay to play the game. I expect Bioware to have some respect

[Kyuuu]

you know it just dawned on me this might be BW say USE BITRAIDER/ST Launcher. Despite that being the crappiest thing they ever did to the launcher

[HollyUSEC]

Now I'm even absolutely blocked from sending my logs. I get told that there are too many images and that the log includes smilies and tags that have not been enabled by the administrator.

 

WHAT GIVES, BIOSTINK?!

[LordDelectus]

Having the same issue now as many others. 99% then 308. So *********** obnoxious!

[Malfase]

The best part is I finally got the patch installed by continuously killing it and restarting and the game is near unplayable once I get in. Great ping, system isn't getting taxed, but it's stuttering so bad it gave me a headache.

[BSVeritas]

I just restarted the launcher (without doing any changes) and it is now downloading.

[Xanothos]

It's ONLY affecting people who aren't using BitRaider. My suggestion is to REENABLE IT, not disable it. 10/10 reading comprehension.

 

Not true - I'm using bitraider and it does not work

[Kara_Mitchell]

Just awesome, finally got back to the current launcher and now it's downloading patch 3.3.2. I'm guessing it's going to want to redownload everything? Should bill BW for my wasted time today, 6hrs and counting so far and looking like a few hours of downloading to get back to where I was. At which point the launcher will probably freeze on the new patch....again.

[BoukunSuzaku]

Well I finally got the d/l and installed to 99% after an hour of killing and relaunching to no effect... now we're back to no d/l and eventually the error message -.-

[KnottyKitteh]

I turned off the Windows Firewall; I flushed the DNS; I restarted it about a gajillion times.

Here's what worked for me:

When the error (finally) shows up, click on your name in the upper right corner, getting the dropdown menu. Click on "Settings" and the 3rd choice should be "Repair" and it should be live. Click on that and let it run. THEN restart the launcher (making sure it's closed in Task Manager) and it might / should now work....

Good luck!

[Theagg]

Did you try this?

 

Tried this, got to 99% then froze with 308 error..hmmm

[Cedia]

"Only a single instance of the application can run."

[CySop]

I turned off the Windows Firewall; I flushed the DNS; I restarted it about a gajillion times.

Here's what worked for me:

When the error (finally) shows up, click on your name in the upper right corner, getting the dropdown menu. Click on "Settings" and the 3rd choice should be "Repair" and it should be live. Click on that and let it run. THEN restart the launcher (making sure it's closed in Task Manager) and it might / should now work....

Good luck!

 

I tried this (in my logs), did not work for me...

[LordDelectus]

Well I finally got the d/l and installed to 99% after an hour of killing and relaunching to no effect... now we're back to no d/l and eventually the error message -.-

 

Now I have exactly the same problem.

[Dannypb]

I decided to try my son's free account. After putting in the email verification code (he doesn't have a key code thingy) It is patching fine. So either not using a security key or not being subbed is working...... or both Needless to say I have bit raider disabled.

 

Once I patch on his account, I will try to play on mine.

[CySop]

"Only a single instance of the application can run."

 

You have to go into Task Manager and kill the launcher manually...

[jenlen]

It's ONLY affecting people who aren't using BitRaider. My suggestion is to REENABLE IT, not disable it. 10/10 reading comprehension.

 

 

Thank you for sharing your fix, it worked for me. I did the copy thing, and Bitraider only had to update like 3% to be completed.

[TUXs]

Wow...this is unreal. All day and still no fix.

[Baby-Girl]

I turned off the Windows Firewall; I flushed the DNS; I restarted it about a gajillion times.

Here's what worked for me:

When the error (finally) shows up, click on your name in the upper right corner, getting the dropdown menu. Click on "Settings" and the 3rd choice should be "Repair" and it should be live. Click on that and let it run. THEN restart the launcher (making sure it's closed in Task Manager) and it might / should now work....

Good luck!

 

I too saw that my repair button was finally active and with a flourish of excitement... I ran the repair... sadly, after making sure all was closed correctly, I relaunched only to see the same error. I guess I will sit and wait.

[KarosVaron]

I was having the same issue and force closing through the task manager had no effect.

So the last time I closed the launcher normally (It was still open in task manager) but I left it and walked away, it then crashed with a pop up error message. It was now closed in task manager, I just re opened it and it worked just fine. I also happened to have the launcher log file open the whole time, not sure if that made a difference or caused the crash, but there you have it.

Good luck.

[wateer]

Finally I got in after several attempts to patch.

[Ksilvante]

No word at all from the Devs other than "Yep, there's a problem!" and every 'fix' seems like a pure luck shot more than anything else. I know this isn't CM related Bioware but if you want people to buy dreck from the CM they have to be able to log in and play......weird I know but a thought....

[MasterFady]

My logs

 

 

 

2016-05-03 22:23:50 INFO SWTOR Launcher [Core:P1.8.2 Lib:P1.6] initialized.

2016-05-03 22:23:50 INFO File info: F:\Electronic Arts\BioWare\Star Wars-The Old Republic\launcher.exe size=8045584, created=12/18/2011 8:25:30, accessed=12/10/2015 21:2:24, written=12/10/2015 16:9:38

2016-05-03 22:23:50 INFO Initializing download manager

2016-05-03 22:23:50 INFO Loaded settings from F:\Electronic Arts\BioWare\Star Wars-The Old Republic\launcher-app.settings

2016-05-03 22:23:50 INFO Loaded settings from F:\Electronic Arts\BioWare\Star Wars-The Old Republic\launcher.settings

2016-05-03 22:23:50 INFO Sending crash dumps to [https://patcher-crash.swtor.com/crashcatch]

2016-05-03 22:23:50 INFO completeLauncherInit()

2016-05-03 22:23:50 INFO -----------------------------(240)-----------------------------

2016-05-03 22:23:50 INFO Timezone: 240

2016-05-03 22:23:50 INFO SpecsHash=2719533188.410835726

2016-05-03 22:23:50 INFO Checking for launcher update

2016-05-03 22:23:50 INFO Loaded agreements from F:\Electronic Arts\BioWare\Star Wars-The Old Republic\eula.settings

2016-05-03 22:23:50 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2016-05-03 22:23:51 INFO Manifest Loaded: patcher2014, current=7/upcoming=-1/required=7

2016-05-03 22:23:51 INFO ManifestState=GetManifest: patcher2014, current=-1/upcoming=-1/required=7

2016-05-03 22:23:51 INFO Download: http://manifest.swtor.com/patch/patcher2014.patchmanifest (159.153.92.50 )

2016-05-03 22:23:51 INFO Manifest Loaded: patcher2014, current=7/upcoming=-1/required=7

2016-05-03 22:23:51 INFO ManifestState=GetManifest: patcher2014, current=-1/upcoming=-1/required=7

2016-05-03 22:23:51 INFO Manifest Loaded: patcher2014, current=7/upcoming=-1/required=7

2016-05-03 22:23:51 INFO ManifestState=Complete: patcher2014, current=7/upcoming=-1/required=7

2016-05-03 22:23:51 INFO Patch completed normally (patcher2014)

2016-05-03 22:23:51 INFO Patching end

2016-05-03 22:23:51 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2016-05-03 22:23:51 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0

2016-05-03 22:23:51 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0

2016-05-03 22:23:51 INFO Download: http://manifest.swtor.com/patch/eualas.patchmanifest (159.153.92.50 )

2016-05-03 22:23:51 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0

2016-05-03 22:23:51 INFO ManifestState=GetManifest: eualas, current=-1/upcoming=-1/required=0

2016-05-03 22:23:51 INFO Manifest Loaded: eualas, current=0/upcoming=-1/required=0

2016-05-03 22:23:51 INFO ManifestState=Complete: eualas, current=0/upcoming=-1/required=0

2016-05-03 22:23:51 INFO Patch completed normally (eualas)

2016-05-03 22:23:51 INFO Patching end

2016-05-03 22:24:09 INFO User logs in.

2016-05-03 22:24:10 INFO Retrieving patch notes for environment [swtor]

2016-05-03 22:24:10 INFO Using environment.name [swtor], productName [retailclient]

2016-05-03 22:24:10 INFO BitRaider is available for [swtor]

2016-05-03 22:24:10 INFO Previous patching mode for [swtor] is [sSN]

2016-05-03 22:24:10 INFO Patch selection action: GoStraightToSSN

2016-05-03 22:24:10 INFO Using environment.name [swtor], productName [retailclient]

2016-05-03 22:24:10 INFO Chosen environment is swtor

2016-05-03 22:24:10 INFO Starting patch of product retailclient_swtor

2016-05-03 22:24:10 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2016-05-03 22:24:10 INFO Manifest Loaded: retailclient_swtor, current=199/upcoming=-1/required=200

2016-05-03 22:24:10 INFO Dependency Set: http://manifest.swtor.com/patch/movies_en_us.patchmanifest

2016-05-03 22:24:10 INFO ManifestState=Dependency: retailclient_swtor, current=199/upcoming=-1/required=200

2016-05-03 22:24:10 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2016-05-03 22:24:11 INFO Manifest Loaded: movies_en_us, current=4/upcoming=-1/required=4

2016-05-03 22:24:11 INFO ManifestState=Complete: movies_en_us, current=4/upcoming=-1/required=4

2016-05-03 22:24:11 INFO Dependency Set: http://manifest.swtor.com/patch/assets_swtor_main.patchmanifest

2016-05-03 22:24:11 INFO ManifestState=Dependency: retailclient_swtor, current=199/upcoming=-1/required=200

2016-05-03 22:24:11 INFO ManifestState=GetManifest: , current=-1/upcoming=0/required=0

2016-05-03 22:24:11 INFO Manifest Loaded: assets_swtor_main, current=234/upcoming=-1/required=236

2016-05-03 22:24:11 INFO ManifestState=Download: assets_swtor_main, current=234/upcoming=-1/required=236

2016-05-03 22:24:11 INFO Download: http://127.0.0.1:51875/app/download.solidconfig (127.0.0.1 )

2016-05-03 22:25:06 ERROR Download Error :Unable to retrieve download configuration (e308)

2016-05-03 22:25:06 INFO General Patch manifest state error in retailclient_swtor (e209)

2016-05-03 22:25:06 INFO General Patch manifest state error in retailclient_swtor (e209)

2016-05-03 22:25:06 ERROR Fetch Manifest Failure: General Failure

2016-05-03 22:25:06 INFO Patching end

2016-05-03 22:25:06 ERROR ManifestComplete:retailclient_swtor/http://manifest.swtor.com/patch/retailclient_swtor.patchmanifest

2016-05-03 22:29:23 INFO User might exit during patching - E:(false,Error Text) NE:(true,Unable to retrieve patch data. Please check network connection. (308))

2016-05-03 22:29:25 INFO User confirms exit - E:(false,Error Text) NE:(true,Unable to retrieve patch data. Please check network connection. (308))

2016-05-03 22:29:25 INFO Closed launcher

 

 

 

[paucisverbis]

Now I'm even absolutely blocked from sending my logs. I get told that there are too many images and that the log includes smilies and tags that have not been enabled by the administrator.

 

WHAT GIVES, BIOSTINK?!

 

Disable smileys and emoticons in your texts, which is an option you can choose at the end before you submit your message.

[Kiesu]

Here's what worked for me:

When the error (finally) shows up, click on your name in the upper right corner, getting the dropdown menu. Click on "Settings" and the 3rd choice should be "Repair" and it should be live. Click on that and let it run. THEN restart the launcher (making sure it's closed in Task Manager) and it might / should now work....

Good luck!

↑

 

This worked for me, I suggest the rest of you try this workaround as well!

Edited May 3, 2016 by Kiesu