OwenBrooks Posted September 25, 2014 Share Posted September 25, 2014 I am proposing we rename the "Customer Service" Forum to "Player Service" Forum That way when a player posts in the Customer Service Forum they wont be disappointed when there is no response from Customer Service. Who else supports this request ? Link to comment Share on other sites More sharing options...
theUndead Posted September 25, 2014 Share Posted September 25, 2014 I prefer the forum be renamed to the OwenBrooks help desk, but that's just ne. Link to comment Share on other sites More sharing options...
Kymerous Posted September 25, 2014 Share Posted September 25, 2014 I prefer the forum be renamed to the OwenBrooks help desk, but that's just ne. /supported Link to comment Share on other sites More sharing options...
AlienEyeTX Posted September 25, 2014 Share Posted September 25, 2014 I prefer the forum be renamed to the OwenBrooks help desk, but that's just ne. "OwenBrooks Memorial Player Customer Support Help Desk Forum"? Link to comment Share on other sites More sharing options...
TUXs Posted September 25, 2014 Share Posted September 25, 2014 "OwenBrooks Memorial Player Customer Support Help Desk Forum"? That has a catchy ring too it, and it's obnoxiously long like all cool names are - I completely support it!!! Link to comment Share on other sites More sharing options...
Elfa Posted September 25, 2014 Share Posted September 25, 2014 Lord knows he's earned it with his contribution. Link to comment Share on other sites More sharing options...
Kymerous Posted September 25, 2014 Share Posted September 25, 2014 (edited) Anytime people in game complain about Customer Service I always tell them "Be patient, OwenBrooks will be with you shortly" Edited September 25, 2014 by Kymerous Link to comment Share on other sites More sharing options...
Rankyn Posted September 25, 2014 Share Posted September 25, 2014 "OwenBrooks Memorial Player Customer Support Help Desk Forum"?That makes it sound like he died. Link to comment Share on other sites More sharing options...
Essence_of_Light Posted September 25, 2014 Share Posted September 25, 2014 (edited) I prefer the forum be renamed to the OwenBrooks help desk, but that's just ne. +1 Keep up the good work, Owen. Even if Bioware doesn't recognize all the work you do to help the community, the players do. I fear what it'd be like in the CS forum if Owen let his sub lapse or stopped posting... *shiver* Edited September 25, 2014 by Essence_of_Light Link to comment Share on other sites More sharing options...
Kurin Posted September 25, 2014 Share Posted September 25, 2014 BW needs to put OwenBrooks on the payroll. At least give the guy a free sub. Link to comment Share on other sites More sharing options...
Apeth Posted September 25, 2014 Share Posted September 25, 2014 (edited) I prefer the forum be renamed to the OwenBrooks help desk, but that's just ne. Gets my vote. OwenBrooks saved my marriage. Edited September 25, 2014 by Apeth Link to comment Share on other sites More sharing options...
Essence_of_Light Posted September 25, 2014 Share Posted September 25, 2014 BW needs to put OwenBrooks on the payroll. At least give the guy a free sub. And make a Cartel Market regen item based on him just like they did with . Link to comment Share on other sites More sharing options...
AlienEyeTX Posted September 25, 2014 Share Posted September 25, 2014 And make a Cartel Market regen item based on him just like they did with . Literally base it on him. Whenever he's online the regen item puts you on top of his character, wherever he is. Link to comment Share on other sites More sharing options...
Dev Post EricMusco Posted September 25, 2014 Dev Post Share Posted September 25, 2014 I am proposing we rename the "Customer Service" Forum to "Player Service" Forum That way when a player posts in the Customer Service Forum they wont be disappointed when there is no response from Customer Service. Who else supports this request ? Hey there, It is funny that you mention this. We are actively having discussions right now internally about what the future holds for the Customer Service forum. One of the options on the table is exactly what you have proposed here (renaming it to Player Support)! As soon as I know exactly what we will be doing with that forum I will pass it one. Also, "The OwenBrooks Helpdesk" is high in the runnings for the new name . Really, you have been great in those forums so we definitely want to make sure we keep that forum and present it in a way that is most helpful to our players. -eric Link to comment Share on other sites More sharing options...
Trollokdamus Posted September 25, 2014 Share Posted September 25, 2014 (edited) Actually this game's CS forum looks really pathetic to me (in terms of the actual CS provided by BW), even more so when compared to CS forums of other games like WoW. So i fully support the OP's suggestion. Edited September 25, 2014 by Trollokdamus Link to comment Share on other sites More sharing options...
Pistols Posted September 25, 2014 Share Posted September 25, 2014 Hey there, It is funny that you mention this. We are actively having discussions right now internally about what the future holds for the Customer Service forum. One of the options on the table is exactly what you have proposed here (renaming it to Player Support)! As soon as I know exactly what we will be doing with that forum I will pass it one. Also, "The OwenBrooks Helpdesk" is high in the runnings for the new name . Really, you have been great in those forums so we definitely want to make sure we keep that forum and present it in a way that is most helpful to our players. -eric It's always been Player Support. Link to comment Share on other sites More sharing options...
Icebergy Posted September 25, 2014 Share Posted September 25, 2014 Hey there, It is funny that you mention this. We are actively having discussions right now internally about what the future holds for the Customer Service forum. One of the options on the table is exactly what you have proposed here (renaming it to Player Support)! As soon as I know exactly what we will be doing with that forum I will pass it one. Also, "The OwenBrooks Helpdesk" is high in the runnings for the new name . Really, you have been great in those forums so we definitely want to make sure we keep that forum and present it in a way that is most helpful to our players. -eric I've always been a big supporter of you guys even when I didn't agree with your decisions, but this is pretty pathetic. Instead of doing this you could, you know, actually hire some CSRs to help the people who pay your salaries. Link to comment Share on other sites More sharing options...
Trollokdamus Posted September 25, 2014 Share Posted September 25, 2014 I've always been a big supporter of you guys even when I didn't agree with your decisions, but this is pretty pathetic. Instead of doing this you could, you know, actually hire some CSRs to help the people who pay your salaries. This. It's very strange that you guys have given up on Customer Service, deciding to let players try to solve their problems themselves instead. Link to comment Share on other sites More sharing options...
Pistols Posted September 25, 2014 Share Posted September 25, 2014 Any chance we can import the same logic used here to PvP development? Link to comment Share on other sites More sharing options...
GalaxyStrong Posted September 25, 2014 Share Posted September 25, 2014 (edited) I prefer the forum be renamed to the OwenBrooks help desk, but that's just ne. THIS!!!! Anytime I've had an issue and reported to the CS forum. It's never a CS agent that helps me it's always OWEN BROOKS and being a CS agent myself for 1 of the largest IVR Broadcasting companies in the U.S. I can easily say Owen is 10x the CS agent than any of your current employee's. GIVE THIS GUY A MEDAL AND A FREAKING JOB. Edited September 25, 2014 by GalaxyStrong Link to comment Share on other sites More sharing options...
magecutter Posted September 25, 2014 Share Posted September 25, 2014 (edited) I prefer the forum be renamed to the OwenBrooks help desk, but that's just ne. I vote Aye for the OwenBrooks help desk. many thanks Owen. keep up the great work ! ps - devs, if you make an OwenBrooks regen item I will gladly pay 600 cc's to buy it. (gonna get the Dulfy item with my next cc grant - ) Edited September 25, 2014 by magecutter Link to comment Share on other sites More sharing options...
Rankyn Posted September 25, 2014 Share Posted September 25, 2014 I've always been a big supporter of you guys even when I didn't agree with your decisions, but this is pretty pathetic. Instead of doing this you could, you know, actually hire some CSRs to help the people who pay your salaries.I would imagine that it's because the VAST majority of customer support comes from the in-game ticketing system and only a tiny fraction is handled on the forum. In fact, about the only thing that has ever really been handled on the forum is technical advice since there's nothing they can do about that in-game. If you're using the forum to get in-game (or account) assistance, you're doing it wrong anyway. Link to comment Share on other sites More sharing options...
Rankyn Posted September 25, 2014 Share Posted September 25, 2014 And make a Cartel Market regen item based on him just like they did with .You sit down at a terminal (ala the Dulfy item), it sparks and explodes. OwenBrooks spawns, hits it a couple of times, and it starts working again. Link to comment Share on other sites More sharing options...
Jacobise Posted September 25, 2014 Share Posted September 25, 2014 You sit down at a terminal (ala the Dulfy item), it sparks and explodes. OwenBrooks spawns, hits it a couple of times, and it starts working again. This except a Customer Service droid has to spawn first, look at the terminal for a second, then explode itself before Owen spawns. Link to comment Share on other sites More sharing options...
magecutter Posted September 25, 2014 Share Posted September 25, 2014 You sit down at a terminal (ala the Dulfy item), it sparks and explodes. OwenBrooks spawns, hits it a couple of times, and it starts working again. lol, +1 for Sparky the Terminal. makes me laugh just thinking about it - Link to comment Share on other sites More sharing options...
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