MSchuyler Posted June 28, 2014 Share Posted June 28, 2014 Or they could just treat everyone equally. If people behaved equally, but people don't. One person calls CS and is polite and offers a complete explanation of the problem and the solutions he has tried without emotional upheaval and drama. Another person has exactly the same problem, but when he calls CS he berates the rep, uses profanity, demands a solution immediately, says his world is ruined, and really doesn't have much information about the problem and speaks in twisted generalities. Particularly if this "problem" isn't covered by a script, you want these two people to be treated equally? I don't think so. Only if CS is a robot. In the Real World people are treated differently depending on how they treat others. You want better tips? Treat people nicely. Your vendetta to keep calling until you get the exact same solution as your friend shows your character and what kind of approach you take. Link to comment Share on other sites More sharing options...
Sala Posted June 28, 2014 Share Posted June 28, 2014 I got the "that is not possible, you'll have to spend more money" answer I don't believe a single word of this. Link to comment Share on other sites More sharing options...
TheBBP Posted June 28, 2014 Share Posted June 28, 2014 I must get preferential treatment as well. I have never had a ticket request declined and I have filed tickets for tons of issues, many of which I will decline to admit to. Link to comment Share on other sites More sharing options...
LordArtemis Posted June 28, 2014 Share Posted June 28, 2014 Sometimes I sit on the chair. Sometimes I'm the chair. Unfortunately that is how it is. It would be nice if all things were equal, but it's pretty sensible, IMO, to accept that they are not. People will choose what they wish to do on an individual basis. Sometimes your lucky, sometimes not. I see nothing wrong with submitting another ticket...just try to avoid being annoying or demanding. That will likely, IMO, not achieve the desired results. Link to comment Share on other sites More sharing options...
JidaiDerriphan Posted June 28, 2014 Author Share Posted June 28, 2014 Any chance you could mention... 1. What the issue actually was? 2. What differences actually exist between you and your friend? It seems like those are pretty significant factors that have been completely left out. 1) The basic premise is revoking character transfers. 2) No differences in what we said, I was extremely nice on the phone. By the way I put in an additional ticket and to summarize they said under my circumstances(which were identical to my friend's) they do not authorize it, however "we offer reversal of character transferrals in these fringe cases as exceptions". So someone made an exception for my friend but won't for me, sounds like preferential treatment. Link to comment Share on other sites More sharing options...
Sangrar Posted June 28, 2014 Share Posted June 28, 2014 OP, maybe you got two different agents, it just depends on who you get sometimes as with any customer service Link to comment Share on other sites More sharing options...
Kryand Posted June 29, 2014 Share Posted June 29, 2014 Yeah, do another ticket and hope for a different CS rep. My friend had an issue where CS screwed him over. First ticket he sent them about it, the CS rep was a dick and basically said "too bad so sad" (paraphrased of course). He sent another ticket saying that response is unacceptable if they want to keep his subscription, got a different CS rep, and was reimbursed for them screwing him over in the first place. Link to comment Share on other sites More sharing options...
thewitchdoctor Posted June 29, 2014 Share Posted June 29, 2014 No they're not like me, I'm American and they were most certainly not. I bet you have no clue how this statement works against you. Link to comment Share on other sites More sharing options...
BuriDogshin Posted June 29, 2014 Share Posted June 29, 2014 No they're not like me, I'm American and they were most certainly not. And they don't live under a bridge, either. Link to comment Share on other sites More sharing options...
kirorx Posted June 29, 2014 Share Posted June 29, 2014 No they're not like me, I'm American and they were most certainly not. Wow, just....wow. It all makes sense now Link to comment Share on other sites More sharing options...
JidaiDerriphan Posted June 29, 2014 Author Share Posted June 29, 2014 Link to comment Share on other sites More sharing options...
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