Wyenan Posted May 14, 2013 Share Posted May 14, 2013 (edited) I have read that there are other people (myself included) who cannot even login to the game. The launcher closes and then nothing. What I haven't found is where the creators that be have said they are working on this. Can anyone give me an update on this please? Edited May 14, 2013 by Wyenan Link to comment Share on other sites More sharing options...
Dev Post AmberGreen Posted May 14, 2013 Dev Post Share Posted May 14, 2013 Hello there Wyenan, There are two main threads in Customer Support where we've said we're working on this (see below), and we are absolutely doing so as a very high priority. Thanks for your patience! We'll be sure to post an update when there's more info available. Main threads: http://www.swtor.com/community/showthread.php?t=638064http://www.swtor.com/community/showthread.php?t=638065 Link to comment Share on other sites More sharing options...
Selethar Posted May 15, 2013 Share Posted May 15, 2013 How much stuff do you have that would go into your collections? When I tried to log in I got a long load time as well and I suspect it was all the database work happening behind the scenes to not only account for Collection stuff but to update all your gear for dye packs. just a guess. Link to comment Share on other sites More sharing options...
meekrate Posted May 15, 2013 Share Posted May 15, 2013 Still can't log in. Windows xp. Link to comment Share on other sites More sharing options...
meekrate Posted May 15, 2013 Share Posted May 15, 2013 No, still having problems logging in. I wouldn't mind so much, but the lack of information sucks. Not good enough. Link to comment Share on other sites More sharing options...
Wyenan Posted May 15, 2013 Author Share Posted May 15, 2013 So my question to the Game Team - will we get any kind of time added on to our account for those of us who are subscribers and this issue is your fault and not ours? It is the least you could do ... Link to comment Share on other sites More sharing options...
DarthBama Posted May 15, 2013 Share Posted May 15, 2013 I wonder if a Cartel Store unlock for Windows XP is in the works? Link to comment Share on other sites More sharing options...
Kilora Posted May 15, 2013 Share Posted May 15, 2013 So my question to the Game Team - will we get any kind of time added on to our account for those of us who are subscribers and this issue is your fault and not ours? It is the least you could do ... Unless this goes on for more than a day or two, I doubt you'll get anything. Legally, they only have to allow access to servers 70% of the time for which you subscribe. It would be nice -- but I also wonder if they will let us know what the issue is. I'd also recommend people consider switching to a newer OS. . . . Link to comment Share on other sites More sharing options...
LawranceEttar Posted May 15, 2013 Share Posted May 15, 2013 I have read that there are other people (myself included) who cannot even login to the game. The launcher closes and then nothing. What I haven't found is where the creators that be have said they are working on this. Can anyone give me an update on this please? Amber, is there any update yet on WinXP fix? No communication going on, and its been over 24 hours. Link to comment Share on other sites More sharing options...
Dev Post AmberGreen Posted May 15, 2013 Dev Post Share Posted May 15, 2013 Hi everyone, Thanks so much for your patience with regards to this issue. Good news, though! We have identified a fix for the Windows XP users who are crashing when pressing "Play" on the launcher, and we are going to be able to deploy a patch this afternoon with no downtime to fix it. Once deployed, I'll follow up in this thread so you can log in, patch, and start playing! Please watch for a new update in the next few hours. Again, we appreciate your understanding. Link to comment Share on other sites More sharing options...
ninjonxb Posted May 15, 2013 Share Posted May 15, 2013 Hi everyone, Thanks so much for your patience with regards to this issue. Good news, though! We have identified a fix for the Windows XP users who are crashing when pressing "Play" on the launcher, and we are going to be able to deploy a patch this afternoon with no downtime to fix it. Once deployed, I'll follow up in this thread so you can log in, patch, and start playing! Please watch for a new update in the next few hours. Again, we appreciate your understanding. Just so we know. Is this a client side or server side fix? I know you said no downtime but should we still expect to have to restart our game and download a quick patch? Link to comment Share on other sites More sharing options...
ceryxp Posted May 15, 2013 Share Posted May 15, 2013 Hi everyone, Thanks so much for your patience with regards to this issue. Good news, though! We have identified a fix for the Windows XP users who are crashing when pressing "Play" on the launcher, and we are going to be able to deploy a patch this afternoon with no downtime to fix it. Once deployed, I'll follow up in this thread so you can log in, patch, and start playing! Please watch for a new update in the next few hours. Again, we appreciate your understanding. Well it's about time that we actually got a response that showed up in the dev tracker. Link to comment Share on other sites More sharing options...
MarcoGlory Posted May 15, 2013 Share Posted May 15, 2013 Hi everyone, Thanks so much for your patience with regards to this issue. Good news, though! We have identified a fix for the Windows XP users who are crashing when pressing "Play" on the launcher, and we are going to be able to deploy a patch this afternoon with no downtime to fix it. Once deployed, I'll follow up in this thread so you can log in, patch, and start playing! Please watch for a new update in the next few hours. Again, we appreciate your understanding. Now there's something we can use. Thank you. /disable-rage-until-further-notice Link to comment Share on other sites More sharing options...
LawranceEttar Posted May 15, 2013 Share Posted May 15, 2013 (edited) Hi everyone, Thanks so much for your patience with regards to this issue. Good news, though! We have identified a fix for the Windows XP users who are crashing when pressing "Play" on the launcher, and we are going to be able to deploy a patch this afternoon with no downtime to fix it. Once deployed, I'll follow up in this thread so you can log in, patch, and start playing! Please watch for a new update in the next few hours. Again, we appreciate your understanding. Sounds good, thank you Amber. Edited May 15, 2013 by LawranceEttar Link to comment Share on other sites More sharing options...
blindhavok Posted May 15, 2013 Share Posted May 15, 2013 finally needa pick up all the hair i pulled out waiting to play the game i pay for almost clicked the wow icon Link to comment Share on other sites More sharing options...
Harih Posted May 15, 2013 Share Posted May 15, 2013 Unless this goes on for more than a day or two, I doubt you'll get anything. Legally, they only have to allow access to servers 70% of the time for which you subscribe. It would be nice -- but I also wonder if they will let us know what the issue is. I'd also recommend people consider switching to a newer OS. . . . Move to a "newer" OS actually is going backward, since XP is the best OS from microshi t you will find. Btw thats what they want, to sell you a new one a year.... Link to comment Share on other sites More sharing options...
ninjonxb Posted May 15, 2013 Share Posted May 15, 2013 Move to a "newer" OS actually is going backward, since XP is the best OS from microshi t you will find. Btw thats what they want, to sell you a new one a year.... Honestly I wouldn't be surprised to see SWTOR soon take XP out of their Minimum requirements. It is an old OS that Microsoft is putting to rest soon. Hardware makers have already stopped supporting it. Link to comment Share on other sites More sharing options...
Jarvus Posted May 15, 2013 Share Posted May 15, 2013 Hi everyone, Thanks so much for your patience with regards to this issue. Good news, though! We have identified a fix for the Windows XP users who are crashing when pressing "Play" on the launcher, and we are going to be able to deploy a patch this afternoon with no downtime to fix it. Once deployed, I'll follow up in this thread so you can log in, patch, and start playing! Please watch for a new update in the next few hours. Again, we appreciate your understanding. Much thanks. Link to comment Share on other sites More sharing options...
dwizy Posted May 15, 2013 Share Posted May 15, 2013 Hi everyone, Thanks so much for your patience with regards to this issue. Good news, though! We have identified a fix for the Windows XP users who are crashing when pressing "Play" on the launcher, and we are going to be able to deploy a patch this afternoon with no downtime to fix it. Once deployed, I'll follow up in this thread so you can log in, patch, and start playing! Please watch for a new update in the next few hours. Again, we appreciate your understanding. THANK YOU! But after waiting for more than 24 hours I think we all agree on WHAT TIME not a this afternoon. Link to comment Share on other sites More sharing options...
Crezelle Posted May 15, 2013 Share Posted May 15, 2013 Hi everyone, Thanks so much for your patience with regards to this issue. Good news, though! We have identified a fix for the Windows XP users who are crashing when pressing "Play" on the launcher, and we are going to be able to deploy a patch this afternoon with no downtime to fix it. Once deployed, I'll follow up in this thread so you can log in, patch, and start playing! Please watch for a new update in the next few hours. Again, we appreciate your understanding. Thank goodness. I'm tired of cleaning my house, and doing real life things! Link to comment Share on other sites More sharing options...
blindhavok Posted May 15, 2013 Share Posted May 15, 2013 omg real life things you may need to lay down a bit the sudden shock from returning to a mmo maybe to much for you all at once Link to comment Share on other sites More sharing options...
dwizy Posted May 15, 2013 Share Posted May 15, 2013 omg real life things you may need to lay down a bit the sudden shock from returning to a mmo maybe to much for you all at once lmao! Link to comment Share on other sites More sharing options...
JustinKase Posted May 15, 2013 Share Posted May 15, 2013 Many thanks for the efforts of the BW devs to get this patched up properly and for the recent updates! Looking forward to making a Cathar Link to comment Share on other sites More sharing options...
J_L_C Posted May 15, 2013 Share Posted May 15, 2013 Patch is released on the afternoon... on US time zone right? So since I'm a EU subscriber I'm screwed... that's two days without SWTOR... thanks a lot BW. Link to comment Share on other sites More sharing options...
Kilora Posted May 15, 2013 Share Posted May 15, 2013 Move to a "newer" OS actually is going backward, since XP is the best OS from microshi t you will find. Btw thats what they want, to sell you a new one a year.... I don't think I've legally purchased an OS in 5+ years. I use Win7 solely for gaming, because of the sheer number of games only supported on Mac or Windows. I use linux for everything else. Much better. Except wine. Wine sucks. Link to comment Share on other sites More sharing options...
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